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Business Profile

Online Retailer

Night In Boxes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Complaints generally allege that customers were unknowingly signed up for recurring orders and subsequently charged for order renewals without their consent. Consumers also allege that they were not provided with a notification that a new payment had been processed in time to request cancellation within the company's required 24-hour period.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a mystery box and 3 month subscription at the end of April with word per the company website that our initial purchase would ship within 3-5 days. This initial item never was shipped or received. I contacted the company via the requested email (************************** 3 times over the course of 3 weeks as well as reached out via social media on ********** and attempted to send emails to company empolyees but these emails bounced back. From looking on social media, including ********, it appears the company's internet presence had been compromised months prior but no apparent action was taken to safe guard customers and no attempts to rectify the situation have occurred. I canceled our subscription so we would not lose further money as this company does not appear to care about providing products that have been purchased. I attempted to dispute the transaction with my credit card company in early May after no communication from the company but have not heard back from my credit card/bank as of yet.

    At this time we have only received the first month subscription. Per the company website our second subscripton box should have been sent, 1 week ago, but we have not received any tracking information nor has our initial, non-subscription purchase been received. We will happily return the package we have received as it is unopened for a full refund or will take the remaining items from our purchase.

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 3-month membership in late 2023 (a box mailed monthly) for my wife with a company called Date Night in a Box. It cost me $131 ($43.67 per box) plus shipping. The product is advertised as turnkey (they even say, "we'll take care of all the details.") They also say, "We deliver a complete date night experience in every box." I purchased with the understanding that we could basically just open the box and do our date night. What we received was terrible - it's not the complete date night that was promised. It required grocery shopping to make dinner and spending $60 to take advantage of an included wine voucher. Everything in the box was very cheap and unappealing, looking like it cost about $5-7 to put together.

    I have reached out numerous times via email to voice complaints about the poor quality, never getting a reply. They have a link to a ******** page on the website, but it says I can't access the page. This made it impossible for me to communicate with them, work to resolve my issue, or leave a complaint.

    Reviewing their terms and conditions, it essentially amounts to predatory customer service practices. The ** * ** make it clear that if you're not happy, there's no recourse. There's no canceling a subscription. There's no returning a box unopened for a refund. If you didn't know you had a subscription, there's no canceling it. If you forget to cancel the subscription and realize it after it renews (even if no box has been shipped), there's no refund. Even if you get the same box two months in a row, they won't remediate the problem. It's all written like they know they have a bad product, doing all they can to keep every cent, regardless of how it impacts the customer.

    My complaints: 1) The product is terrible for the money, 2) the product is not as advertised, and 3) the company refuses to remediate customer satisfaction issues, they won't reply to communications, and they have cut off ways to leave feedback associated with their product.

  • Initial Complaint

    Date:03/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,
    I placed an order from Night In Boxes on *** *** 2024. The order number is **********. About a week after the order was placed, I received an email that my shipment was on it's way. However, the tracking shows that a shipping label has been created and **** is awaiting the item, but it HAS NOT shipped. Now, a month after my order was placed, the shipment still has not shipped! This company took my money, acted like they had shipped my order, and scammed me out of my money!!
    The **** tracking # is: **********************

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a night box on ******** ***** 2024, order #********** and I paid $57.70. I received the package and it had very cheap items in it worth not even $5. The description on their website made it sound like you get so many things in this box and it turned out to not be true This is a complete scam and I want my money back!

  • Initial Complaint

    Date:12/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only received 1/3 of my order. Tried to contact the business and got one response. After that, my email was never able to go through. I cannot get in touch with any one in the business to even ask for my order or for a refund.

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Box was $45 and contained items worth a total of $5. Tiny art kit (maybe $3), hot cocoa sticks ($2) and then paper with instructions. Site states that all sales final.

    Customer Answer

    Date: 11/14/2023

    I would like to rescind this. The company reached out to offer a full refund. Thank you 

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Date Night in Box "To Have & To Hold" on **** **** 2023 for a total of $56.
    I contacted the company that night asking to cancel the order. They never responded to me and a few days later I received an email that my order had shipped. I still have not received the order, I have never heard back from this company, but you can be sure that they took my $56. The company has multiple email addresses listed depending on where you look (the one at the bottom of their emails is different from what is on their website).

  • Initial Complaint

    Date:07/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a monthly subscription with Night In Boxes and was initially very happy with the service provided.

    I decided to cancel my subscription after 6 months or so because my husband and I had gotten behind on actually doing the boxes, so we just wanted a break.

    However, they continued to take payments of $52.98 for 7 months thereafter. I never received any boxes for these payments, totaling $370.

    I sent emails to the email address provided on their website over a dozen times and never once received an acknowledgment or a response. Then I tried messaging them on ********* several times, still I did not receive a reply from them. I was trying to contact them for over 4 months, then they blocked me on *********. I’m upset that I never received any responses to the emails I sent, and when I tried to find out why my account was charged without receiving any goods or service they just blocked me from contacting them.

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business in question is Night In Boxes and our annual subscription was to their Date Night In Box line of products which renewed ******* *** 2023 but we never received a box for the new year. Due to not receiving our product, we cancelled our annual subscription April of 2023. Despite the companies statement that we would receive the remaining boxes with our most recent purchase, we have not received the boxes we were meant to have prior to cancellation and none which the company said we would receive to cover the cost of the subscription already paid for. The reference number for the claim is #**********. The total purchase price was $595.00 for the subscription. The tracking number for the 2023 subscription was ***************************

  • Initial Complaint

    Date:06/02/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 month subscription was purchased *** 2022 as a gift for my husband. Account was cancelled at that time. There have been charges, without receiving any product on ****/2022, *****/2022, ****/2023. There was another charge ****/2023 and we have received product from that charge, however it was not authorized. All of these unauthorized charges were in the amount of $152.
    There is no way to access order history on Nigh in Boxes website, no contact phone number, and no way to delete credit card information from their website.

    Business Response

    Date: 06/06/2023

    Hello, 

    The accusations this customer is making is false. Each and every customer has a portal they can login to that can make any changes to their account. In fact, this customer is stating she had no way to do this but yet I can see on *** 1st she reset her password- skipped her next renewal instead of cancelling it and did not cancel her account until **** 1st. WELL AFTER HER RENEWAL PERIOD. 

    Thank you, 

    Megan

    Customer Answer

    Date: 06/19/2023



    Complaint: ********



    I am rejecting this response because:

    1) I cancelled the account after the initial order ******** 2022. The website does not allow customers to view any order/ shipping/ account cancellation history, so unfortunately I have no proof of this. (Which is likely why this company has a BBB rating of F! I only wish I would have done more research prior to the initial order, I would have never done business with this company.)

    2) We did receive 3 boxes after ******** 2022 order and have received 2 boxes from the *** 2023 charge. However, no boxes were ever received from the other UNAUTHROIZED charges.

    3) Yes, I did reset my password *** 2023 after receiving an unexpected, unauthorized shipment. I did so to look for documentation of the cancelled account to submit to our credit card company for the dispute.

    4) Night in Boxes website does not allow customers to delete their cred card information- only replace it. I have no put a stop in place on my ******** credit card, but this screams scam to me and I wish I would have known prior to my first purchase.

    5) We were happy with our initial order in ******** 2022, and are complaining now because we have been charged multiple times and never received any goods.




    Sincerely,



    ********* **********

Night In Boxes is NOT a BBB Accredited Business.

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