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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 274 Customer Reviews

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    Review Details

    • Suzette P

      Date: 07/10/2023

      Awful Pharmacy. I honestly dont even know how Im still alive. Ive had to be hospitalized numerous times because they keep denying my medication due to an owed balance for another health insurance that is no longer in effect. Ive been bleeding internally for 2 months now and pooping blood every single day. Ive messaged, called and they still wont approve my medication. Im honestly so done with this pharmacy and they should not continue to operate. Stay away

    • Lisa K

      Date: 07/09/2023

      ZERO STAR needed as 1 isn't good enough for this place.This company cannot sort out an issue on phone call with one person! They want to waste your time with numerous calls and take over a week to solve a simple problem, I have had 2 issues (different months) and this place is just ridiculous to deal with. The first issue I had took 3-4 different people and over 3 hours of time and approx. 2 weeks to finally get resolved. My recent issue took 1 week and 4-5 phone calls to resolve. They sent me damaged item and only needed to reship it. You would think they are shipping gold the way they treat you. They will say they will call you back and then they do not. Then they claim they did call, and "you" weren't available. Why can't their staff just resolve an issue one phone call #1?????? I don't have this kind of time in my day! *********** is just awful, and I miss my previous Express-Scripts.

    • JOSEPH A

      Date: 07/05/2023

      I would NEVER recommend using this company for any reason whatsoever. Service is TERRIBLE for both prescriptions and customer service. If you would like to actually receive your prescriptions stay away from this company!!! Complete waste of time.

    • Robin B

      Date: 06/29/2023

      CVS Specialty is the worst company I have ever dealt with in my life. I have lost hours that I can never get back to try to resolve something THEY should be resolving on their own. They constantly send "secured messages" with garbage replies. I actually cried yesterday because everytime I have to refill my Humira, i know its going to be painful and I am right everytime. I have saved chats that if anyone would read, would absolutely agree with what I am saying here. It is down right horrendous and so not worthy my time anymore. I am at the point where I may go off my meds and suffer the consequences so I don't have to deal with them anymore.

    • Joy T

      Date: 06/28/2023

      This is the worst specialty pharmacy I have ever had to use. My insurance changed as of 6/4/23 and caused me to have to switch to CVS Caremark. Ive been trying to have my prescription of dimethyl fumerate filled since 6/5/23. My doctors office has spoken to them multiple times to get information over to them. The insurance company has flip flopped multiple times on whether a prior auth was needed. I was told one was needed, while my doctors office said the rep stated one was not. 3 weeks later my doctors office finally receives PA and completes it to get it approved by insurance. Now my prescription is still being held up because Caremark sent me to the drug manufacturer for copay assistance. The manufacturer provided info needed and for some reason it doesnt work in Caremarks system. I told them I need my medication and I dont have time for this back and forth. A Caremark rep is supposed to be working with manufacturer to get resolved, now 2 days later and nothing resolved. I have spoken to multiple reps, 2 supervisors, and the untrained, I knowledgeable people working there cant resolve the issue. I have never been this involved in trying to get medication. This company needs to be investigated. As soon as I have the ability to use another pharmacy I will. I will be taking my complaint further to ensure their business practices are looked into.

    • PJ S

      Date: 06/28/2023

      Horrible service both on the phone and in store. Today I have spent over 45 minutes on the phone trying to get an answer on whether or not a medication prescribed by my doc is covered. Still on the phone, still no answer. I am so dissatisfied with CVS I am actually beginning to resent my employer for giving me this as my only option.

    • David S

      Date: 06/26/2023

      Horrible company, they cause me to run out of life dependant medicine EVERY MONTH which results in me having to take HOURS to deal with their horrible customer service! something needs to be done about this company!! check out their wonderful **** rating out of 5

    • Karolyn H

      Date: 06/22/2023

      Horrible company! I have been on the same medication for 4 years and now need a prior authorization that is denied. My A1C is good BECAUSE I am on this medication. It took YEARS for me to find something that worked for me and now I can't get it. I guess they don't care if your health fails.

    • Jim S

      Date: 06/20/2023

      My company switch from ***** to CVS pharmaceutical insurance. They challenge my Drs prescription causing me to make multiple calls to CVS and my Dr to get it straighten out. I feel as they are trying to avoid paying for prescriptions.

    • Sara H

      Date: 06/17/2023

      My insurance switched and I have to use Caremark. Its been the worst experience ever. I have never had as much trouble obtaining my medication and have had to make several calls to customer service which ended up not getting me anywhere. The actual pharmacy isn't helpful either. I pucked up a medication one time and they gave me the wrong medicine and I ended having yo pay for it since the transaction already happened. Telling customers where the HAVE to get their medication is the worst idea ever. I dont recommend this coverage and have made multiple complaints to the company and employer regarding the difficulties I have had. As I write this I have a prescription that hasn't been refilled for a week and when I send it off to ********* it gets filled in a day with no problems.

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