Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CVS Caremark has 42 locations, listed below.

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  CVS Caremark

  1 Cvs Dr Woonsocket, RI 02895-6146

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  CVS Caremark

  600 Penn Center Blvd Pittsburgh, PA 15235

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  CVS Caremark

  PO Box 2110 Pittsburgh, PA 15230

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  CVS Caremark

  PO Box 2110 Pittsburgh, PA 15230

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  CVS Caremark

  PO Box 16243 Pittsburgh, PA 15242

Review Details

• Review fromKristy A

  Date: 08/28/2023

  1 star
  In April of 2023, CVS Caremark declined to cover my child's prescription and requested prior authorization from her doctor. At that time, we also discovered that they had still been paying this child's prescriptions from my old plan that I left as of January, four months before the issue arose. This was only happening with her and not the five other covered family members. After many phone calls and a lot of time I should not have had to spend dealing with their mistake, her doctor sent the letter explaining that she cannot take the alternative meds because they cause her severe side effects and the authorization was issued. She only takes this medication for school, so I am just now needing to refill it again in August of 2023. Again they reject for prior authorization and say that in April it was paid under the old plan and the prior auth that was issued in April, the one that says CVS Caremark at the top and says it's good through April of ****, was somehow attached to the old plan that was already expired for four months at that time. So basically CVS Caremark wants to make medical decisions about my daughter's care, but they can't even be trusted to attach the authorization they requested to a currently active plan. And now I am sitting on hold for 47 minutes and counting while they figure out if they can do me the "favor" of transferring the prior authorization that they attached to the wrong plan through no one's fault but theirs.

• Review fromSara H

  Date: 08/28/2023

  1 star
  Worst pharmacy in the world. They wont send your prescription at tme no even once!!!!!!!! You will run.out of your prescription while they will stilll be processing

• Review fromKat W

  Date: 08/28/2023

  1 star
  Specialty medicine company is horrible.. they outsource to other specialty pharmacies and dont follow up. If you want your script you need to babysit cvs specialty. Everything is prior authorization - inefficient and time consuming. Worst insurance Ive ever had.

• Review fromMarsha K

  Date: 08/24/2023

  1 star
  Not satisfied at all with Cvs Caremark . They take days when normal prescriptions take only hours! *** also stated several times to put our prescriptions on automatic renewal, and I still have to call them to renew our prescriptions. Very dissatisfied. With the amount of time it takes to fill a prescription.

• Review frombelinda g

  Date: 08/21/2023

  1 star
  This is the worse company for customer service. They dont know what the left and right hands are doing. Preautho has denied my medication because no one is trained to properly view the system and help customers. Its amazing I spent 1.5 weeks talking to different departments and doctor even called to get my medication and it still was denied. Because the confirmation of Preautho hasnt updated the system. Thanks

• Review fromLara M

  Date: 08/18/2023

  1 star
  The worst insurance company I have ever heard of or encountered. I have over 90 hours of documented contact involving day-long hold times, multiple dropped calls, simple authorizations bungled for months and 60 contact hours, and then the authorization being issued improperly. If you ask 5 people there the same question you will get 5 different answers. Even the *** pharmacists hate dealing with CAREMARK.

• Review fromKristen G

  Date: 08/15/2023

  1 star
  If I could give negative stars, I would! My daughter was diagnosed with Type 1 Diabetes almost 4 years ago, when she was 8. CVS Caremark is our only option for pharmacy coverage through my husband's employer. We have to use the mail order refill program every 90 days. Every 90 days, for the past almost 4 years, they have screwed it up. EVERY TIME!! I spend several hours every 90 days trying to place the order, and then trying to get it completed correctly. It is now unbelievable that a company should be so so bad. I sincerely believe that they are doing this on purpose to cheat customers out of thousands of dollars. If I didn't stay on top of the situation diligently and have the time to spend hours trying to get the correct prescriptions at the promised contracted cost, I would be out THOUSANDS of dollars. It isn't bad enough that I have a child that is dependent upon insulin to stay alive, but ***** have to deal with these incompetent idiots. If you have any other option, choose that one, Caremark absolutely DOES NOT CARE!

• Review fromDe S

  Date: 08/14/2023

  1 star
  Zero starts would be more appropriate. Highly NOT recommended. They have no idea what they are doing. Never

• Review fromDavid M

  Date: 08/11/2023

  1 star
  They are the absolute worst company I have to deal with. They don't care about patients, just making money. They have screwed up my orders numerous times over many years. Sometimes, they s**** up the copay and sometimes they just cancel the order without any notice. But they will email, call, and text you to death to reorder way earlier than necessary. Absolutely the worst company. Pure trash.

• Review fromBeverly M

  Date: 08/10/2023

  1 star
  ZERO stars if I could. Refused to fill a prescription with a cheaper genaric, they filled it with the more expensive name-brand drug. Money-grabbing PBM preying on senior citizens on a fixed income. They should be ashamed of themselves, but as long as they have a monopoly and can line their own pockets with our money that is what they will do.