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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09/5 stars

    Average of 274 Customer Reviews

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    Review Details

    • Review fromJason T

      Date: 09/22/2023

      1 star
      They have no idea on what they are doing. They denied my medication because I was on the same medication prior which I have been on for years due to a change in insurance . The need to be regulated and trained properly as they are not reputable. I am in pain and starting to feel Ill and have no other way to get my medication. *** practice to this company should be a viable alternative as they are not responsive to their clients needs. I need help
    • Review fromJohn L

      Date: 09/22/2023

      1 star
      Understaffed 3 hour wait time Out of stock Misinformation Staff frustrated and rude to customers
    • Review fromKathy L

      Date: 09/21/2023

      1 star
      Horrible cs!!! They sent my prescriptions to wrong address and acted as if I was lying. I never received my medication and sent multiple emails as well as phone for 40 minutes. Now ** is thru the roof because no medicine!!! They do want people to die.
    • Review fromMarla S

      Date: 09/19/2023

      1 star
      BEWARE! They will purposefully cheat you. I was quoted a price of $120 for a three-month supply of my prescription if I switched to them. I agreed. They said they would reach out to my physician for the prescription. They contacted my physician, apparently requested a 30-day prescription instead of the *************************************************** $120 for only the 30 days.
    • Review fromKaren F

      Date: 09/15/2023

      1 star
      This is Jazz, a CVS manager (680 ***** by Whole Foods) that just threatened my physical safety because I pointed that she was unnecessarily rude to me. Literally, I'm still in shock. I was trying fill a prescription. She ignored me, when I asked for help she said they weren't accepting prescriptions and mocked the drug I was trying to have filled. ***********, I asked her name because she was so rude to me. She told me to leave her store or she would call the police. I pointed out that I wasn't physically threatening her and she said it would be for MY safety, not hers. **, all I did was walk up to the pharmacy drop-off counter. BEWARE of this volatile store manager... if she had a gun, she'd have shot me on the spot!! ??
    • Review fromDianne J

      Date: 09/14/2023

      1 star
      Would give negative stars if possible. My prescription was called in on Sept 8 and 6 days later still shows dispensing. Every representative I speak to has a different story including 2 supervisors. Worst mistake of my life!!
    • Review fromBrian T

      Date: 09/12/2023

      1 star
      Just DISGUSTING how they withhold our prescriptions from **, after months and months of being prescribed. Verified with my doctor and the prescription (Grasstek) is supposed to be auto filled. But this garbage company refuses to pay and authorize it be sent to me. They want me to confirm every month before its sent. I fly planes for a living and am not on the ground most of the time when they call me. Even after setting up to receive all notifications via text, they still dont send them. What a mess of an operation. Shameful at the very best
    • Review fromAshley V

      Date: 09/07/2023

      1 star
      So I made an online order on 8/20 for my blood thinner shots, then I called a week later realizing you stated it was not sending until 9/5 and I would be out before then. The lady on the phone assured me it would be to my house before 9/5. I then realized she lied to me later on. I called again, they assured me the ** would be sent out by 9/5 and I could go to my local pharmacy to get emergency shots if need be. My local pharmacy only had 3 shots in stock. I said that was fine because I was promised I would get my rx on time. I get a call today, 9/7 that they can't verify my address. I have received these before in the mail. It is now too late to overnight, too late to get my local pharmacy to do anything. I will be out of blood thinner shots while pregnant for the weekend. I got a blood clot my last pregnancy. You are killing people by lying to your customers over and over again just so you all can get off the phone with them. YOU ARE KILLING PEOPLE. The next closest pharmacy is 2 hours away from me.
    • Review fromAaron L

      Date: 09/06/2023

      1 star
      WORST company by far since January I have had 4 surgeries and after each on I'm prescribed pain medication first time I filled my prescription it was $2.90 after that any prescription pain med went up to $26.00 I call the other day to find out why they are not covering my prescriptions and was told they have to be preauthrised I was never informed of how they work so I asked if u can fill out paperwork to be reimbursed they said I can only go back 30 days. I had my pharmacy print out all of my 4 monthly prescription and CVS only pays on 1 of my prescription I'm very disappointed in this company
    • Review fromLA K

      Date: 08/29/2023

      1 star
      Awful company I have got my medication for 23 years at the same pharmacy. They act like they don't know who I am like they have not filled the same prescription every month for 23 years. They are rude to me because of the medicine I take. Geez sorry I have panic attacks so bad they put me in the ** this medication is not yours and you have NO right to tell me if I need it or not! You have treated me like dirt for 23 years! Guess what you will not have another month if my life or money ! Some Months you fill it 4 days early then 2 days early then it has to be 30 days on the dot. That is not legal! 23 years go to your local town pharmacy if you have one this is pathetic.

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