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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 274 Customer Reviews

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    Review Details

    • Matthew M

      Date: 11/08/2023

      Horrible ************************** Cannot even produce a digital letter verifying cancelation. I would avoid at all costs until they join the 21st century.

    • Melinda R

      Date: 11/07/2023

      I never know when I go To pick up my medicine what the price is. There is zero transparency! I picked up a medicine it was $32 next month it was $137 they said it was because it was a different manufacturer. I asked where can I find these prices they said you can use the estimator tool. I said that tool is wrong clearly so where do I find the contracted prices? Basically there is no where to find these supposed contracted prices that exist.

    • Jeff V

      Date: 11/06/2023

      It has been over 2 months trying to deal with these idiots. My doctor ordered a prescription from CVS Specialty. My insurance company has approved the medication but CVS Caremark still refuses to ship the medication to my doctor. I have received over 43 texts and calls about needing more insurance information or just saying they didn't ship the medication. I have called and talked to many people at CVS Caremark. They have the paperwork from the insurance company. They have the approval number but they still won't ship the prescription. Everything is approved but CVS refuses to ship. Who do they think they are GOD? I will call my insurance company and see if they recommend another company I can use. CVS Caremark has the most incompetent idiots working for them. I gues they don't want the insurance companies money!

    • Gregory C

      Date: 11/06/2023

      This company is absolutely and unequivocally the worst I have EVER dealt with. Due to a job change - I was forced to accept their "Coverage" for prescriptions, and that's when the trouble began. I am a diabetic, who up until this job change had glucose levels fully controlled through medication. Their plan didn't cover one of my medications, so my doctor prescribed other medications. None of them worked and I went from having an A1C of 5.9 to **** in the matter of three months. Then we switched to an injectable medication and saw results but had to increase dosage. So now, I'm on a medication that is 800% more expensive than the previous medication. However, every time I go to get it refilled, I need a prior authorization. Not only that, but another medication I'm on - now ALSO needs a prior authorization. This is utter lunacy. Health Insurance needs to be outlawed. Period. Point Blank. Full Stop. Also - forget about ever getting a solid response from anyone on the phone.

    • Eric P

      Date: 11/06/2023

      If you have a choice in insurance drug coverage, run fast and run far from CVS Caremark and choose another. These folks play games with specialty drugs, dropping coverage and manipulating it such that specialty alternatives - if they do exist - come with extremely high co-pays.Their website is only marginally helpful, and customer service leaves a lot to be desired.

    • Michael H

      Date: 11/02/2023

      Unfortunately BBB won't allow me to leave a review of zero or negative stars or I would. These folks couldn't organize a b****** in a brothel...they want to blame the prescribing physician for their own mistakes and have no empathy or compassion for patient care. Their customer service representatives act as if you are an imposition and an annoyance. Avoid these clowns at all costs!

    • Marti W

      Date: 11/02/2023

      If I could give Cvs Caremark negative stars I would. I have had nothing but problems since my company switched to them getting my long term prescriptions filled. All my prescriptions are for 90 day supply with 3 refills. After filling it once all of a sudden there are no refills left. Having to deal with this multiple times is a waste of the doctor's and my time. If you have a choice don't choose Cvs Caremark. I never had the problems with our old mail order company and wished I could switch back.

    • Kyri F

      Date: 11/01/2023

      Their customer service number on their website goes to someone who tries to sell you a free LifeAlert and wont actually help with your prescription. What on earth? My doctors office has called multiple times about a medication I need to live and have been on for years. The prescription was canceled as run out before I was even out of refills. When I emailed to ask about it (because the only phone number goes to life alert scammer people) I got a response that I had canceled the prescription. This is not okay.

    • Alianna J

      Date: 10/31/2023

      Horrible company out to maximize profits. They will not accept a prior authorization request from my doctor for 3 extra pills a month and wont pay for a prescription that works better. And they require maintenance meds to be filled at CVS, which has horrible customer service and does not treat their pharmacists well.

    • Madeline S

      Date: 10/26/2023

      I have wasted DOZENS of HOURS of my life on the phone with this incompetent pharmacy. I truly cannot believe the level of incompetency and I cannot believe how long I go without my meds each and every month. I have literally been without them for 2 MONTHS NOW!!! And they keep passing me off every day to someone else when I call!!! If I i could give 0 stars I would. If I could give negative stars I would. I think ppl are dying because of them.

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