Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CVS Caremark

  1 Cvs Dr Woonsocket, RI 02895-6146

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  CVS Caremark

  610 Wood St Pittsburgh, PA 15222

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  CVS Caremark

  100 Delta Dr Pittsburgh, PA 15238

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  CVS Caremark

  PO Box 2110 Pittsburgh, PA 15230

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  CVS Caremark

  PO Box 2110 Pittsburgh, PA 15230

Review Details

• Review fromRob H

  Date: 12/01/2023

  1 star
  Horrible service... I have a zero balance, but they keep canceling my life saving medication every two months because they say I have a debt with them. I have to spend over an hour on the phone with several of their reps just to confirm there is no balance. They promise me this issue is resolved, but it still happens EVERY time I need my medication. Very frustrating for someone who pays all of their medical insurance and copays, just to have CVS jeopardize their life by withholding medication.

• Review fromKristin B

  Date: 11/28/2023

  1 star
  If I could give negative stars I would. My husband's insurance changed to CVS Caremark/Specialty Pharmacy and it's been an absolute nightmare since. They never refilled my prescription on time so that threw my medication schedule off, and it was always due to insurance payments. They stuck me with a $3100 bill despite me being in a copay assistance program. Every time I called about a refill or this balance due I got the run around. "You need to call copay assistance" "They should have reached out to us but there's no record of that so this bill is yours" I would do everything asked of me, relay messages, call this person and that person. Every single time I called back and tried to resolve the issue the service rep would tell me I was incorrect, they know how to do their job, and they billed the claim correctly. I eventually had to quit taking my medication because of CVS and their negligence. Now, a year and a half later I'm still dealing with their s**** up but today the copay assistance finally told CVS what I've been saying since May 2022. CVS made the error. Copay assistance didn't receive their claims. I had way more than enough on my virtual card to cover the amount I "owed" plus some. However, CVS still won't set up delivery for my new prescription until this get resolved, even though my copay assistance told them what occurred. So here I sit, in pain and barely able to get through my day-to-day, waiting for my medication delivery to get set up while they do whatever it is they're doing. I absolutely HATE dealing with CVS Specialty. If anyone is on the fence about using CVS Specialty Pharmacy, RUN. DO NOT USE THEM. Not only do their employees not care about you and the matter at hand, they'll cause more stress and trouble for you than they're worth.

• Review fromJane D

  Date: 11/27/2023

  1 star
  Bad service!! Medication keeps getting delayed, no one can give an accurate answer. Poor system management!

• Review fromHa L

  Date: 11/27/2023

  1 star
  Terrible service. Unorganized. Pushes you into mail order prescriptions only to charge over a $100/mo more than in-store. How is that legal? In the last 3 business days have spent over 2 hours on hold with them because they cannot figure it out. Terrible.

• Review fromChris B

  Date: 11/25/2023

  1 star
  CVS has failed me time and time again. I cannot emphasize enough how frustrating it has been to deal with them (not by choice - they have a monopoly). The issue almost caused me to abort an Ivf Cycle due to inability fulfill medication orders. There is absolutely no accountability or even mechanism to submit a ****** review. The entire process in dealing with them has been incredibly disheartening during this vulnerable time.

• Review fromNorm L

  Date: 11/24/2023

  1 star
  They just sold me a $490 gift card. I go to open it and the numbers are scratched off. I paid cash. Now they won't give me my money back. I'm told it could take over 10 business days! Not only that completely rude!!!!

• Review fromKen C

  Date: 11/21/2023

  1 star
  Terrible customer service! You call them to explain a problem and they'll spend 45 minutes with you on the phone telling you it is your problem not theirs, even after they log in themselves and see the same problem you are explaining to them. Their service was shipping me a prescription that was canceled for months. When it was canceled, it disappeared from my prescription list, but they kept shipping it to me, and charging me for it. When I would get it, I'd log onto the web site, or the mobile app, and there was NO WAY to cancel it because it doesn't even show up as a prescription I even have, let alone one on auto-renewal! So you explain all of this, they check everything and tell you "Oh yea, that's funny, WE can see it is set up for auto-renew for you on our end, but we can also see that you CAN'T see it in your auto-renew list, or even in your prescription list on your end, so yeah, I guess there's no way for you to cancel it, odd". So they cancel it on their end and acknowledge something is wrong, BUT they refuse to provide a refund for any of the prescriptions they sent that they shouldn't have (at $111.00 a pop). Their justification was that they sent a renew email telling me they were shipping it, but again, if you click the link in that email, it takes you to a list of prescriptions and the one they are sending you is not listed so there is no way to cancel it. So you HAVE to call them, and listen to multiple prompts telling you all about the order you can't cancel and how you should hang up and go to the web site to manage your prescription (which we've already clearly established does not work). When you finally do get through and explain everything they simply say "sorry, you are correct, there is an issue with our system and it may have messed up, but you still have to pay in full". I sure wish there was a better option, and based on all the other negative reviews here, I'm presuming many others have very similar experiences with them.

• Review fromGrace M

  Date: 11/13/2023

  1 star
  If I could give this provider negative stars I would. Absolutely the WORST customer service and experience of any **************************** service I've used. I had them in the past at a previous job, but when I got a new job I had to return to using them. They'll put you on hold for over an hour and not be able to resolve your issues, I've been bounced back and forth between departments multiple times, and the staff don't seem to know how to resolve issues. I have nothing positive to say about this company, their complaints are so arbitrary. They don't care about patients or the time of our doctors.

• Review fromTerrie N

  Date: 11/09/2023

  1 star
  Negative stars would be more appropriate. I too have had to experience CVS Caremarks failure and mistakes that they want to blame on everyone but themselves. A medication that I have been on for over 3 months requires pre-authorization every 3 months. That would be fine but I have now been without the medication for 3 weeks while they continuously give me the runaround. ******* me first for not knowing the date of the pre-authorization expiration (which I requested the refill prior to date and the pharmacy did not fill it or attempt to fill it until 4 days after the request, so yes the pre-authorization did expire), blaming the primary care for not providing information (which they did 4 times), and now saying there is a standard waiting period to review the pre-authorization unless the physician marks it urgent. Well, Caremark, Ive seen the physicians request, it IS marked urgent (each of the 4 times it was submitted). The customer service person was rude and condescending and spent 45 minutes blaming everyone else and making multiple excuses. They do NOT deserve to have CARE in their name, they clearly do not, and do not understand what the word means or how much medication helps patients. What an awful company!!!

• Review fromJay S

  Date: 11/09/2023

  1 star
  Horrible service cvs Caremark their mail order is absolutely horrible. To reorder a prescription that I've had before took over half an hour then I canceled the whole thing cu, they said I had to speak with a pharmacist. For a drug I'm already taking I don't get it. So I got put on hold 3 times waiting for the pharmacist after the 3rd time I said just go ahead and cancel it. There are other mail order companies out there but for some reason cvs has the monopoly for mail order prescriptions. It's sad and someone needs to fix it. Their customer service representative could have cared less that I canceled my order to. To them your just another patient who needs a prescription they could care less about you it's in humane horrible company I refuse to even go to cvs stores now. I hope they go out of business. For their lack of care and compassion and lack of care about people's time!!