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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 274 Customer Reviews

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    Review Details

    • Crys T

      Date: 02/05/2024

      CVS Caremark requires a 90 day Rx for maintenance drugs, however, the pharmacies do not carry the appropriate stock. Additionally, the pharmacist (manager) refuses to fill my Rx at 30 day or 90 days because he disagrees with the quantity of the medication, despite my dose being the same for 10 years. This causes me to have to search for a pharmacy with the stock to fill 90 days. No pharmacy carries the stock. My option is to use the mail order, however, another pharmacist would have to get confirmation that my doctors wish for me to take these medications despite interactions. My doctors have already approved this, by way of writing the Rx as such. They do not wish to have to re-justify their decisions their decisions, as the treating doctors, who also monitor my bloodwork. A mail order causes delays, due to the multiple back and forth with the Drs. The risk is that I might not get my meds in time, would be life endangering, and possibly cost me expedited shipping fees.If I go to my pharmacy down the street, the manager refuses to fill my Rxs, whereas, other pharmacists do feel comfortable filling them at the quantity prescribed. Going on the days where the manager is off, and when stock is available (never) causes delays. They say they will order the drug, but cannot guarantee it will arrive in time, even if I call days in advance.Opting out of the 90 day Rx and going to 30 causes me extra expense and trips to stores further away who have stock and pharmacists (all others) who will fill the medications. It seems like these programs exclude me from available benefits enjoyed by other customers. The result is that I am unable to use my CVS Caremark coverage and pay out of pocket at CVS.Many times, I am forced to drive to ********* who does not have these problems, and use a Good Rx, again, out of pocket. This does not feel like equitable treatment for people with my disabilities.

    • Stephen P

      Date: 02/02/2024

      As a physician I testify CVS Caremark is a nightmare to work with. If you have ************** then use it.

    • Steve R

      Date: 02/01/2024

      I am forced to use CVS Speciality. Every-time, I mean every-time there is alway an issue with the company and representatives. They leave me a message, send me a letter, or I call in for a RX and they have no idea of what I am talking about. It takes me no less than 2 hours a RX to fight my battle with them. It would be much cheaper to approve the medication and let me pick it up. Nooooo, they try so hard to not make it happen then it has to be overnighted to get to me. CVS Speciality says its the Dr or insurance CVS Caremark but CVS Specialty is always the common denominator. Their representative are all rude and argue rather than help the patient in need

    • Susan W

      Date: 01/30/2024

      CVS Caremark is by far the worst healthcare prescription coverage I have ever dealt with in my many years. Medications are becoming more expensive, even at CVS, without as much coverage from the company as in the past. Also, dont use a pharmacy other than CVS if you have the horrible misfortune of having prescription coverage through them, or you will pay double or triple otherwise. Ive used CVS for decades for our familys prescription needs, but we are jumping ship as soon as we can.

    • Ray B

      Date: 01/30/2024

      Im so frustrated. I had to pay full price for a medication because they need 72 hours to approve coverage per my plan. I asked if they will refund and I received a nonsensical response about account manager timing. Shame on cvs.

    • Billy H

      Date: 01/27/2024

      They charged my card for medicine that was not mine, had to get a check from my wife to deposit in my bank so my checks would not bounce

    • Lisa S

      Date: 01/27/2024

      Caremark is horrible. They have argued with me about prescription coverage, forced me to get medication through mail order at a HIGHER COST thank my local CVS pharmacy. They processed a made up order that was made a a price cost check to try to help see what the cost would be. It was not sent or approved by my husbands specialist & is trying to charge me $600.00. The supervisors all say different things and the 2 representatives that knew what they were doing probably were fired for giving me information they were not approved for I think its because they were telling me the truth about price cost and *************** the real script to ****************** because my husband was going to be without his medication that is needed daily. After 4 months of trying to straighten out this medication its is still not resonant now I am getting medication from an order that is not even real and being made to pay for it. How is this legal or even possible for them to process?

    • Ashley W

      Date: 01/27/2024

      I've been trying to obtain a prescription for weigh loss since 11/27/2023. They have done nothing but give me the runaround. I called myself being smart by having my RX sent to CVS for easier processing. Nope! I've been duped. Hours upon hours of being on the phone just to be told to call everyday to see if AN RX is available to be mailed. What type of customer service is that? IM EXHAUSTED! I am so glad that my life didn't depend on this medication!!! Do BETTER!!!

    • Violet S

      Date: 01/22/2024

      This company is absolutely disgusting. They suddenly stopped covering my medication, told me I had to enroll in a prudentrx program that would cover the costs after my deductible was met. But then told me I would need to pay for the entire cost of the first fill, even though my deductible is being met during that fill (suddenly charged $2500 instead of the $1600 deductible). In the same phone call, I was told that my medication was a preferred brand in the formulary tier II (which means covered with a max ***** of $60 after meeting deductible - except then the same person later said it wasn't covered again). After 3 hours on the phone with them, their pharmacy, and the prudentrx scam, I'm stuck paying $2500 for my necessary medication, regardless of my deductible. What's the point of even having insurance through them if they ignore the deductible of the plan I'm paying for? I'm already forced to fill my medication through their pharmacy and participate in their data collection programs, how much more money do they need to try to force out of me when I'm already paying for their service. The monopoly they hold in having insurance, a pharmacy, and other medication related holdings needs to be stopped. Apparently, I would be better off not having insurance at all.

    • Alex G

      Date: 01/22/2024

      In **, both Connecticare and Anthem healthcare automatically default to CVS as your preferred ************ rather use ********* and in order to switch, you have to jump through hoops. All I want is free choice and CVS doesnt adhere to that rule. How many people even know about this? Cant be good for ********* business and shows CVS has monopolized pharmacy choice in the ********************. Is this the case nationwide?

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