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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 274 Customer Reviews

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    Review Details

    • Lavon R

      Date: 02/14/2024

      Good morning, this is a complaint against a discrimination and racist complaint against **** and ****** at a particular cvs store in *****. She argued with me about prices and part three fingers up in my face and told me you've asked me three times ****** interrogated me about my trader ***'s coat and my ******** coat. This is wrong they didn't mistreat anyone else like this. This is the second time this has happened. And they're district manager knows all about it Someone from the corporate office of cvs please call This store needs to be closed. Amongst the infestation of Rats?? that eat off of the foods there. Just to let you know the complaint for this particular store is: ************************************************************************************************* and I have spoken to the corporate offices of cvs inef on Tuesday and she gave Me a report number. Ask someone to call me All of them need to be removed. **************************. And everyone else like them! Thank you no-one should be mistreated this type of way its wrong! Cvs corporate *** need to close this store!

    • Meghan P

      Date: 02/14/2024

      They are the worst. Different representatives will tell you different information from the previous ones. They just make up whatever they want. Also when you request a supervisor they just pass you back and forth between the different reps to try to get you to just hang up the phone. ****** is the absolute worst representative of them all.

    • Bob G

      Date: 02/13/2024

      CVS sucks!!I have been a loyal customer to CVS for 36 years now I get my ***************************** from the store and I also go to the store itself and purchase a lot of stuff. Ive had extra Care plus for a long time and I could always get an ******** representative and they were very nice. I always had good customer service when I called in to corporate now when I call they have these overseas call centers taken calls and they are all horrible. CVS itself only cares about making a dollar they dont care about the ******** people they dont care about keeping American strong they care about making a dollar in the meantime oversees that they are working for them are idiots who dont know what theyre doing. I have nothing against the people personally because Amazon has a great call center themselves. CVS stinks so I cancel my extra care because Im not going to support a company this anti-********. Im not gonna support a company, that is only cares about making a dollar and not about taking care of people when you try to get in touch with headquarters they dont wanna hear it. You cant even reach them now they used to have an email now you cant even do that I am suggesting to all the people that read this that we boycott CVS. If theyre gonna oversea call centers to take the jobs away from ********* and also hire them when they cant even speak English that well ****** time that we make a stand for me personally, this is the worst Ive ever seen it I will start going to ********* because CVS sucks! They are anti-US veteran. That makes this company horrible. I would not recommend them for nothing. I wanna check out ********* from this point on because Im discuss it with the call center. I always get aggravated when I call its because they dont speak English very well CVS needs to learn from Amazon and also ******** because they have the best overseas call centers in the country and they are fantastic! Stay away from CVS

    • David P

      Date: 02/12/2024

      These people are worthless and so out of touch. Have been filling scripts with no issue all last year and now all of a sudden I can't get anything without a prior authorization. I'm not sure how this has a BBB rating of B- unless that is the absolute lowest it will go.

    • Matt C

      Date: 02/09/2024

      Been taking medication provided by my Dr for a medical necessity and CVS decides I don't need it. They denied coverage after 10 months of previously covering it with no problems but now are denying it because they see a loophole to exploit that saves them a ***** and costs me hundreds of dollars a month. To get my meds now instead of the normal $25 a month previously now it is $590 a month, what a joke of a company.

    • Kaos 5

      Date: 02/08/2024

      Itd be a 0 if I could! These people/company are horrible. Weve been using the same medication for approximately 10 years. All 10 years its been filled monthly by CVS Specialty. We now have a new insurance company but they have given us and CVS a lifetime approval for CVS to fill it. I kept checking on the script and it said, in process for 3 days so I called. They refused to fill it and just sat on it instead of telling us they would not fill it. My new insurance company called them and they said no, were not filling it. Thank God for ********* because they are now taking over the script. I have always hated CVS for many reasons and this is the top reason why. They are horrible and I dont know how they stay in business.

    • Jennifer R

      Date: 02/08/2024

      CVS Caremark mailorder is awful. They wont fill 3 month supplies so every month I have to go through a three week nightmare trying to get my prescription filled. Cant even talk to a person on the phone as the system only makes you listen to advertisements and never connects you to a person. Health Insurance Companies need to quit signing contracts with them.

    • Kris W

      Date: 02/07/2024

      Absolutely dreadful prescription coverage. I have a simple prescription for dry eye drops that CVS refuses to cover. There are 3 name brand drugs and one generic, NONE of which are on their approved list of medications. I would have to meet my copay of nearly $9000/year before insurance kicks in.

    • Florence B

      Date: 02/07/2024

      I have been having a very hard time getting my prescriptions from Caremark. They keep giving me excuse after excuse as to why they will not fill my prescriptions. Every time I call them I get a different answer. They also charged me and my insurance company for a prescription they canceled. This is fraud as far as Im concerned. I will be switching insurances next open season just so I no longer have to use them.

    • Jill S

      Date: 02/05/2024

      Increased out of pocked expense by $250 without notice for a childs medication. No regard to children in school

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