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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 274 Customer Reviews

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    Review Details

    • Bonnie L

      Date: 03/04/2024

      I having a issue about them filling my medicine through cvs caremarks. The doctor approved it. They keep putting it on hold. I need my medicine. They will not fill it. I talked to several people I get a run around about filling my medicine.

    • Carolyn M

      Date: 03/02/2024

      Failured to maintain auto refill. ************ harrassment. Incorrect ** on file causing 4 days no medication. Difficulty with lack of knowledge of telephone representatives.

    • Lorne O

      Date: 02/28/2024

      Caremark makes you find your medicine if their mail order process does not have it in stock. You need to call other CVS store locations around you to find and if they don't have it, you will then need to call CVS for support again. They don't tell you it's out of stock but informs your doctor the medicine is out of stock. The doctor ****** then has to call you to tell you it's out of stock and you will need to find it at another pharmacy. They do a great job finding ways around doing their work and wasting resources. Never have I experienced anything like this. HORRIBLE service!!!! If it wasn't for my company switching, I would NOT do business with CVS.

    • Daniel D

      Date: 02/27/2024

      Like others, I never had an issue getting my medication. CVS Caremark took over my prescription plan and make it so you need to "opt-out" of mail service in order to be able to pick up prescription. I decided to try mail service and CVS Caremark still was unable to process. I finally got ahold of someone that said they completed the opt-out and I can now request ANOTHER refill (3rd time for same script) after going several weeks without needed medication. Look forward to class action lawsuit.

    • Lauren G

      Date: 02/26/2024

      CVS Caremark has been hands-down the worst prescription provider I've ever had the misfortune to use due to employee benefits. They think they know more about my health than my own doctor and refuse to cover an inhaler until I've wasted time and money trying at least 3 others. They stopped covering one medicine in the new year and didn't bother to tell me, and all of my other prescriptions have gone up this year.

    • Donna D

      Date: 02/23/2024

      I previously used ExpressScripts mail order when I had Cigna insurance which I really liked but I changed to Aetna Silverscripts and they use CVS Caremark mail order. CVS Caremark really needs to improve!!! In addition to my common medicine being on backorder, they can't give me any further info or ETA. Also, English is the first language of most representatives who answer the phones.

    • Shannon C

      Date: 02/22/2024

      This prescription plan is the absolute worst I have ever dealt with in my life. They change their requirements to refill prescriptions regularly and my children are often without medication for days or weeks while it gets sorted out. CVS often changes what medications they are allowed to have and take them off of things that work well for them. They tell us they will fill only for 21 or 90 days so when 21 days is sent to the pharmacy it kicks back that only 90 days will be covered now. Its always something! We literally deal with this every 4-6 weeks and anytime we need to refill a prescription for anyone in the house. It has only gone smoothly once in two years. My children cannot keep going without vital medications because this company cannot get their act together. Do better, CVS Caremark!

    • Debra K

      Date: 02/19/2024

      I have NO PROBLEMS with the Representatives answering questions and assisting me. My PROBLEMS are with the many unknown rules that CAREMARK has, without keeping the customers informed when problems arise. I have to watch their website everyday, numerous times to get information about any problems with filling my prescriptions. Recently, CAREMARK has been "out of or my medication is on backorder. They do NOTHING to assist the customer in locating a pharmacy that does have the quantity for even a 30 day prescription.

    • John F

      Date: 02/15/2024

      After more than a year of using them, they still routinely fail to contact me if there is a problem with my order, and constantly miss bill me, charge my insurance wrong. I order my medicine every month, and every month I am on the phone with them for an hour trying to straighten this out.

    • Brian B

      Date: 02/14/2024

      If there were a zero score to give, that it what they deserve. I was forced onto CVS Caremark by my employer. I received a cancer diagnosis 2 1/2 years ago and never once with previous plan was anything delayed or rejected. 2 months into CVS Caremark they seem to reject everything. And Im never notified. Both app and website say in process, when in fact they have rejected the prescription. Never a notice of rejection, it is reflected as pending. I have had to call and escalate through 8 different people in a single call, none of whom seem to have a clue, and you get a different story from each of them. Sometimes they outright lie. They just told me my oncologist called them to cancel the prescription which was a blatant lie. Absolutely the worst customer service, and truly a dreadful company to deal with. Ill be filing further complaints with state and federal authorities. Their business practices are not legitimate.

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