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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 274 Customer Reviews

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    Review Details

    • Gita V

      Date: 01/22/2024

      If I could give them NO star, I would! It has been over 6 months, they lost my camera and NO ONE is willing to take responsibility. I have called and text and email at least 20 times with no response. The photos on my camera were my kids and we took a vacation which will never be back and they LOST everything and they do NOT care!! Horrible company and pharmacy!

    • Teresa A

      Date: 01/19/2024

      Worst company I have ever dealt with. Denies everything, and multiple phone calls has resulted in being given multiple excuses. I would love to give them a negative 5 stars!!!

    • Arlene E

      Date: 01/18/2024

      Worst pharmacy coverage I have ever had. I am a member of this joke of a company! How they can require you to follow their requirements before even considering providing coverage for medication in which my Doctor has prescribed!!! My doctor knows what is best for me not the insurance company! And I am on the ******** Employees Health Plan!!! I hope this company is removed from our insurance plans for the future!!! Also will make sure my voice is heard !!!

    • Kristin W

      Date: 01/17/2024

      One star is too many. They have caused my out of pocket costs to skyrocket as of January 1 this year and they denied medication. Nothing in my formulary has changed with the new year and the reason I need it is the same as it was in January but their representatives cannot tell me why I suddenly no longer meet the criteria. When I look up the criteria online on their website it tells me something different than they tell me which I take to mean CVS has not updated their criteria online for the new year. They claim nothing has changed and blame my insurance company and employer but my formulary didnt change. I pay $24,000 a year in insurance premiums and I cannot get my prescriptions covered now nor any answers as to why.

    • E J M

      Date: 01/15/2024

      Another BIG company that just doesn't care about their customers. Sadly I was beginning to think well of CVS as a mail order pharmacy until my ******** **** D Provider changed from them to a different mail order Rx provider. As 2023 came to a close CVS assured me twice that they were going to refill my scripts one more time.Then on Jan. 1, **** they just threw out all member info and order status as though I never existed. Too Bad... ***** to be You! No Notification, No Order Cancellation update. By the time I realized that my needed refills were not coming my account was inactive and I needed to have new scripts written by my Dr *** and transmitted to the new mail order pharmacy. I will go days without my needed meds. BAD CVS!

    • Ama C

      Date: 01/15/2024

      Absolutely horrible service. Makes zero sense and complicates everything. There is no benefit to using them. The only service they provide is not managing any of your prescriptions or having any clue what is going on. I have to call every month and deal with pharmacy issues due to their system errors. Having to use them has been h*** and Im shocked theyre still in business.

    • David M

      Date: 01/13/2024

      Terrible to work with. Lie to your face. **************** is abrasive and all have attitudes.They aren't working for the prescriber if I could leave no stars, I would

    • Alison W

      Date: 01/11/2024

      CVS Caremark has kicked me off my prescribed medications every january, 4 years in a row. Each time, it severely destabilizes my condition for 4-5 months, causing significant loss of work. I've been repeatedly lied to about coverage and resolution for issues with coverage on the phone. CVS Caremark cares more about bureaucracy and profits than they do about patient outcomes. My interactions with Caremark have inspired me to purchase a Komatsu D355A and some 1/2" steel plating.

    • susan l

      Date: 01/09/2024

      CVS Caremark is horrible and the worst at making any type of decision that is logical or doesn't follow a pathway or designed script given to each customer service person. I will add that the supervision team is worst, condescending and outright rude, the company itself is just an experiment at how not to like your customer.As we all know, many drug manufacturing companies are having problems keeping up with demand on certain drugs that some of us have been on for many years. When my doctor tried to move me to an alternative drug that was available, I was told I needed a prior authorization, well ok, i do everything I am suppose to, only to be denied because I don't fit criteria and I don't fit criteria because I have been on the other drug and am only looking for an alternative to continue with my **************, I talked to everyone there, was classified as difficult, put to a speciall team and still denied all because I was frustrated that no one could see this as an easy solution: let me have the replacement drug, but no you punish me.Same is happening now with *******, same exact thing. Caremark is incapable of evaluating each individual situation, critical thinking and compassion. I am researching further ways to file complaints, but I thought I start here. Thankfully, I was validated by my physicians as huge teaching hospitals.

    • christine c

      Date: 01/06/2024

      cvs caermark gets an F. Difficulty getting a reliable person who knows their job. Spend hours on repeat phone calls to get questions answered and promises are not kept with the pharmacy or the customer rep service people. I recently went through a manufacturer issue on medication and was promised a replacement by the manufacturer but never go it after spending at least 3 hours of follow up on why I was not getting my replacement medication. The manufacturer said it had to go through a pharmacy to get the replacement and as cvs caremark was the mail ordering pharmacy that held the precription; that was the mode of action to be used. I am so glad that well care is changing to another mail order pharmacy for my future medications. No more cvs caremark ever again.

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