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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 274 Customer Reviews

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    Review Details

    • Mary B

      Date: 04/25/2024

      Ive never been given the run around as much as I have with CVS Specialty. Ive had problems every month. Different problems each month(in addition to previous problems still outstanding).I would not recommend them. If you use them, plan on unresolved issues.Long phone calls. Empty promises. Horrible.

    • Christina C

      Date: 04/22/2024

      I went to refill my prescription and it was deny due to needing a prior authorization. It never needed one before. I was not sent a letter stated that this had changed so I could plan. The cost to pick it up was *******. I was completely out of my medication. I called Caremark and told them that this hadnt needed this before and that I was out of my medicine. I explained that you cant go off an antidepressant cold turkey. This was a Tuesday. Caremark told me a prior authorization takes 72 hours. I said I cant be off my medication that long. ****** the side effects. One rep did tell me they can do an emergency fill while a prior authorization is being done but he told me my medication was too expensive and they couldnt do it. So lets be clear here Caremark is more concerned with the bottom line than someones life and mental health. Thursday my withdrawal symptoms were so bad I was having a very hard time making it through the day with the increased pain, migraines and suicidal thoughts. Friday still no meds. I again called Caremark 3 times telling them Im in distress. ******* asked me if I was in mental distress I am crying and telling her yes. Again Caremark does nothing!! They would not give me an emergency fill of any medication to get me through even though they gave me no notice. I saw my dr on Friday afternoon and he was upset with the situation. Thank God I have an excellent Dr. ** made sure I was able to get enough pills to get me until Monday. ** personally did the prior authorization and waited until it was approved on Friday so I could pick up my medication. ** understood how important it was for me to be on this medication with interruption. So bottom line is that Caremark would rather have someone go without their antidepressant medication knowing what the side effects are and what might happen (suicide) then help a paying patient get their medication. Now I see my life means absolutely nothing to Caremark/CVS and all of its employees.

    • Naeemah B

      Date: 04/05/2024

      CVS Caremark is horrible. They tell you that prescriptions have been sent out (mailed), they delete funds from my bank account, and ****************************'s don't arrive for 2 weeks +.After multiple phone calls and conversations with supervisors for each and every event, at least every two weeks during the past 9-12 months, my situations are seldom if ever resolved. Since I see my Psychiatrist every 3 months, the doctor sends in 3 month refills after visits to keep up with my prescriptions. CVS Caremark will fill and send in ALL new prescriptions sent in by my psychiatrist, which can equal 8-10 bottles worth of different prescriptions after each visit!CVS Caremark then withdraws astronomical funds from my bank, putting me in deficit situations time after time. When I asked CVS Caremark to withhold the new abundance of prescriptions, until I needed them, CVS Caremark has decided to withheld ALL of my prescriptions, new and old, and require that I call in each and every time to speak to a "special representative" in order to withhold new prescriptions, and just send out the ones that I need.Finally, The horrible telephone connections communication response delays are absolutely the worse and have a terrible wait times during a phone call, when trying to rectify the many issues they initiated.

    • Kristie F

      Date: 04/04/2024

      Very poor customer service! They come across as very judgemeal and rude.

    • Taryn S

      Date: 04/03/2024

      This is the worst pharmacy I have ever dealt with. I've been going through fertility treatments for 3 years and have had to deal with many different specialty pharmacies. No one is worse than CVS Caremark. They don't ship on time, customer service is terrible, there is no way to communicate in off hours. No one I talk to ever has answers, solutions or compassion. DO NOT USE IF YOU DO NOT HAVE TO. If you do, plan ahead as your medication will be 5-7 days late. Would give 0 stars if possible.

    • Julie P

      Date: 03/31/2024

      Ten months ago, I was approved for script through my insurance company. CVS Caremark denied it. They would not let me get the prescription my doctor wanted. In the process, my account was magically deleted, one of the representatives accused me of trying to get a prescription for a drug that was not authorized for me. I had a huge flareup. It took six weeks to get the medicine my doctor did not want me on. There was also several weeks of back-and-forth needing referrals needing this and that when they had all the information. My insurance company was frustrated with them. When they *************** my account six weeks later, I got my medication. Now, that medication has not worked. I am in a flareup. My insurance company has again approved the same medication for me to be on. CVS Caremark refused to give it to me. They are playing with peoples lives. They are not our doctors. Shame on them for not giving me the prescription when it is covered by my insurance company. So here I am again waiting. Got an email that everything was approved and now another email saying it needs authorization again, wonder how long this one will take. They are incompetent. How do I get an email that says I need all the authorizations again when they are the ones that authorized it with my doctor and insurance company? I am now four weeks into this process. I have no doubt by the time this is all done with their incompetency in six or seven weeks I will actually have the medicine my doctor does not want me on.

    • John C

      Date: 03/30/2024

      Very slow service from CVS Specialty. It's been over a week and the prescription is still being processed. Why was my prescription not transferred automatically from the previous pharmacy that BCBST used in 2023? Why am I surprised?

    • William D

      Date: 03/29/2024

      There is no customer support and you have to hope all goes well. When it doesn't it takes weeks to correct and in the mean time you are begging doctors to write short time scripts to local pharmacy.

    • David P

      Date: 03/29/2024

      Horrible. The people are nice, but they don't follow through or follow up. I've spent hours trying to get them to fix my wife's prescriptions. I've followed their instructions only to find out that they were wrong. That the person that gave me the instructions didn't know what they were talking about, and that's according to the next person I talked to. How they have an A- rating when their customer reviews are 1 out of five with over 200 reviews blows my mine. They lie and cheat me out out of my hard earned money by not covering the medications that they are supposed to cover. They wont re-imburse me for paying out of pocket, even though it was their error. HORRIBLE!!!

    • Ken C

      Date: 03/29/2024

      CVS Caremark is responsible for my wife missing two chemo/radiation sessions because they think they know what meds she needs instead of what the doctor ordered. I have lodged complaints every place I can find, but ZERO support from CVS for my wife with Stage 3 cancer. I will do everything in my power to make sure as many people as possible hear what youve done to my wife when her life is at stake. ABSOLUTELY UNACCEPTABLE AND INEXCUSABLE OFFENSE!!!

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