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Business Profile

Computer Software

Splitwise, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Splitwise to manage shared expenses for a group trip. At the end of the trip someone transferred funds owed via Splitwise pay. I then found out that Splitwise pay is a scam. They Are making it impossible to accept the funds sent to me. They are asking me to go through a lengthy address verification (either by mail or by manual document upload). I uploaded my home insurance for proof of address but have not heard back. Also they give you 10 days to accept the funds or they keep it. Its clear that they do this lengthy approval process to try to keep funds transferred instead of paying it out to the person owed.If you read apple reviews you will see hundreds of consumers affected by this Splitwise pay. I have funds from june that I was unable to claim in time so they are keeping the funds. I want my full 178 reimbursed immediately

    Business Response

    Date: 11/01/2023

    Splitwise, through our banking partner, is required by law to verify the identity of all people who apply to use a Splitwise Pay Wallet account. Applicants may be required to provide additional documentary evidence of any identity information that cannot be automatically verified. All documentary evidence is reviewed and responded to within a reasonable timeframe (usually 1-3 business days). In addition, and in line with industry standards, payments sent to recipients who do not have a Splitwise Pay Wallet account are returned to the Wallet account of the person who sent them after 14 days. Neither Splitwise nor our banking partner keep funds from expired payments - they are returned to the sender.
    In the case described here, funds were sent to you on Splitwise Pay in June. You did not activate or apply for a Splitwise Pay Wallet in order to claim those funds. Those funds were returned to the senders 14 days later. You were sent additional funds in October. You applied for an account on October 18 and your application was reviewed and approved on October 20. The funds that were sent to you in October are available for you in your Splitwise Pay account now. If you need further assistance with your account, you can write to REMOVED

Splitwise, Inc. is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.