Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Splitwise steals your money. Plain and simple. This happened on 05/25/2026 I was pressured into using splitwise and expected people to pay me in cash. However Splitwise gives people an option to pay splitwise, instead of the intended user, regardless of the account settings of the user. My friend accidentally paid REMOVEDvia REMOVEDpay and now he lost his money and I dont have my money. I contacted Splitwise support and they are incredibly slow to respond and refuse to do something. I asked for a cancellation and refund and they just send an automated response saying they hold onto the funds for weeks for some reason. But my issue is that how will I get my cash? I do not and will not connect any bank account to REMOVED. So what does Splitwise do in that case? They just keep the money. Incredibly scammy and this app needs to be delisted from all stores I added a screenshot of the payment. This whole processs shouldnt exist. Someone who intends to pay me should not have the option to pay splitwise using splitwise pay and splitwise refuses to contact me back to cancel this transaction

  Business Response

  Date: 06/17/2026

  Splitwise offers an in-app payment feature, Splitwise Pay. To use this payment feature, customers are required to sign up, agree to the Splitwise Pay account terms, and complete identity verification. This feature is optional and is not required in order to use the Splitwise app.  

  
  All Splitwise Pay payments from a bank account are routed directly to the recipients Splitwise Pay Wallet, not an external bank account. A bank connection is not required to use Splitwise Pay; users can send and receive funds as long as they have an available balance. Users can use the funds in their Splitwise Pay Wallet for instant wallet payments, to make purchases on their Splitwise debit card (if applicable), or to make a withdrawal to a linked personal account.

  
  If a user does not want to receive a payment that was sent to them through Splitwise Pay but they have an active Splitwise Pay account, they have the option to send funds back to the sender after the funds are made available. They can do this from their mobile app or contact REMOVEDfor assistance. 

  
  Per our understanding you signed up for Splitwise Pay on May 25, 2026. You reached out to REMOVEDthat day, requesting to cancel a payment you were sent.  We replied that same day to let you know that the payment is already in progress and how you can manage funds once the payment arrives. You then followed up a couple days later, and we promptly replied 48 minutes from your first follow-up to provide options, including sending the payment back to the sender on your behalf and a request for your permission to proceed.  You replied with your permission, then we replied within our standard 1 business day response timeframe to confirm that we reversed the payment. 

  
  

• Initial Complaint

  Date:05/03/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for Splitwise And noticed that a credit card I dont use anymore I used the free version and have been getting charged with no visibility They also are now referring me to just REMOVED

  Business Response

  Date: 05/13/2026

  Splitwise Pro is our optional premium subscription available in the Splitwise app. Users who sign up for Splitwise Pro can access additional features. All subscriptions automatically renew, unless canceled, in accordance with our Terms of Service (REMOVED). Users can cancel anytime through one of the following methods: directly from the Splitwise app, in Apple ID settings (for Apple subscriptions), in REMOVEDPlay Store settings (for REMOVEDsubscriptions), or by emailing our support team.
  
  Per our understanding, your monthly subscription started on May 19, 2024 through REMOVEDand was canceled on April 28, 2026. REMOVEDmanages payments for subscriptions made through their platform. Refunds for subscriptions purchased through the App Store are handled directly by REMOVEDand are subject to Apples discretion.
  
  If you have any further questions, please reach out to our support team at REMOVED

  Customer Answer

  Date: 05/13/2026

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I did not sign up for this; this was added automatically with no recollection and was charged for 2 years. This is not fair and believe this was a scam added 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  REMOVED

   

   

  Business Response

  Date: 05/19/2026

  Our Pro subscriptions require both a separate sign-up confirmation and a valid online payment method via the Splitwise app, Apple App Store or REMOVEDPlay Store. All our subscriptions are auto-renewing unless canceled in advance. Per our understanding, you signed up for the monthly subscription through REMOVEDon May 19, 2024 and did not cancel it until April 28, 2026.

  Customer Answer

  Date: 05/21/2026

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  this is not fair 

  I dont even remember signing up for this 

  I barely use this app; its literally a bait and switch 

  please send a direct refund via check 

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Splitwise to manage shared expenses for a group trip. At the end of the trip someone transferred funds owed via Splitwise pay. I then found out that Splitwise pay is a scam. They Are making it impossible to accept the funds sent to me. They are asking me to go through a lengthy address verification (either by mail or by manual document upload). I uploaded my home insurance for proof of address but have not heard back. Also they give you 10 days to accept the funds or they keep it. Its clear that they do this lengthy approval process to try to keep funds transferred instead of paying it out to the person owed.If you read apple reviews you will see hundreds of consumers affected by this Splitwise pay. I have funds from june that I was unable to claim in time so they are keeping the funds. I want my full 178 reimbursed immediately

  Business Response

  Date: 11/01/2023

  Splitwise, through our banking partner, is required by law to verify the identity of all people who apply to use a Splitwise Pay Wallet account. Applicants may be required to provide additional documentary evidence of any identity information that cannot be automatically verified. All documentary evidence is reviewed and responded to within a reasonable timeframe (usually 1-3 business days). In addition, and in line with industry standards, payments sent to recipients who do not have a Splitwise Pay Wallet account are returned to the Wallet account of the person who sent them after 14 days. Neither Splitwise nor our banking partner keep funds from expired payments - they are returned to the sender.
  In the case described here, funds were sent to you on Splitwise Pay in June. You did not activate or apply for a Splitwise Pay Wallet in order to claim those funds. Those funds were returned to the senders 14 days later. You were sent additional funds in October. You applied for an account on October 18 and your application was reviewed and approved on October 20. The funds that were sent to you in October are available for you in your Splitwise Pay account now. If you need further assistance with your account, you can write to REMOVED