Complaints
This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 331 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a tow from *** around 9am on 08/05/2022 I was contacted by the first tow advantage tow that he could not complete the tow because I was not present so that tow was canceled I then reached out via phone to *** to then order another tow and to inform *** that I would not be there the *** rep advise that I would either need to provide a registration or insurance card that the Audi rep could present to let them now I am the owner of the account. So that was fine tow was ordered then I received a call from another tow person said he was on his way I advise that I was not there he said he was going to reach out to his supervisor we disconnected the call then I received another *** text saying another driver was in route then that tow driver called which was from Elite towing whos also saying that they didnt tow my car so the second tow that confirmed the tow is who towed my car and *** is saying that they have to investigate who the other tow is mean while no one knows where my car is.
Business Response
Date: 08/10/2022
I write in reply to this concern. Member is a member of ********/W Penn/**** . Member would need to contact their home club ************.Initial Complaint
Date:08/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am seeking a refund for $212.00 from AAA due to them debiting my account - duplicating a payment amount. I have talked to many associates over the phone and through emails. Nothing has been resolved. The amount was debited on 6/15/2022 - its now 2 months later and I was promised on my very 1st call that the money would be automatically refunded in ***** hours. If any proof is necessary I can forward all my emails between myself and AAA = policy ********** ******************************* (my ******* **************** debit card was used to make the payment ending #****Business Response
Date: 08/10/2022
I write in reply to this concern. Member is a member of Club 020. Member would need to contact their home club directly, AAA ******* ************
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