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Business Profile

Plumber

Rooterman

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was having leaks in my basement often from copper pipes (water lines). The plumber said he could change out water line instead of him coming out every time due to frequent leaks. He told me he was not the boss but estimated it would cost about ******* to do. He said he doesn't make the prices so would have to talk to him. His name was ***. I waited a few weeks and low and behold I sprung another leak. I called them and said I may want to go with his former offer I mentioned above. They came out and looked at job. *** called his boss and told me it would cost ******* dollars. Being in the spot I was in I agreed and paid the *******. When he turned the water on (after work was done) water started gushing out of my furnace. That company told me my boiler was cracked and they would charge me ********* to replace it. I called my oil company to look at it because I did not trust them and I was told that it could be repaired. They didn't see that it was cracked. They also looked at the pipelines and told me there was maybe ****** worth of materials into the job and that I was extremely over charged.. ******. dollars in materials 1 days work and ********* and I was charged ******* dollars.

    Business Response

    Date: 10/12/2023

    *** from Rooterman contacted the customer an discussed the situation an the customer kindly agreed to remove the complaint.

Rooterman is NOT a BBB Accredited Business.

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