Reviews

Review Details

• Review fromLeone M

  Date: 07/24/2023

  5 stars
  I am grateful for Gov+ for helping me acquire my birth certificate. I have been in a dilemma wondering how I was going to get it.Thank you so much for showing up on my phone, GovPlus. I appreciate your assistance. Sincerely,***************************************

  GovPlus

  Date: 07/25/2023

  Hi Leone

  At GOV+, our ultimate goal is to create a platform that is not only user-friendly but also efficient, allowing you to effortlessly access and complete your government services.

  Your appreciation for our commitment to exceptional service means the world to us. We take great pride in ensuring that you have a smooth and hassle-free experience with us.
  
  Your support and encouragement inspire us to continually improve and enhance our services. If there's anything else we can do to make your experience even better, please do not hesitate to let us know. We are here to serve you and are dedicated to making your interactions with our platform as seamless and enjoyable as possible.
  
  Once again, thank you for your kind review. Your satisfaction is our greatest reward, and we look forward to being of service to you again in the future.

  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromBetty H

  Date: 07/24/2023

  5 stars
  Easy to read and follow instructions. Read-friendly. Easy to understand questions.

  GovPlus

  Date: 07/25/2023

  Thank you ***** for taking the time to leave us a 5-star review! . We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We're constantly updating our platform to provide you with the best service possible.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromSharon S

  Date: 07/24/2023

  5 stars
  Gov+ made the process quick and easy, not losing my information even though I had to stop and start.

  GovPlus

  Date: 07/25/2023

  Hi ******

  At GOV+, our ultimate goal is to create a platform that is not only user-friendly but also efficient, allowing you to effortlessly access and complete your government services.
  
  Your support inspire us to continually improve and enhance our services. If there's anything else we can do to make your experience even better, please do not hesitate to let us know. We are here to serve you and are dedicated to making your interactions with our platform as seamless and enjoyable as possible.
  
  Once again, thank you for your kind review. Your satisfaction is our greatest reward, and we look forward to being of service to you again in the future.

  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  

• Review fromBobby P

  Date: 07/24/2023

  5 stars
  Quick and easy; a lot of time saved using this site!

  GovPlus

  Date: 07/25/2023

  Hi *****

  It's great to hear that you had a positive experience with GOV+. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromTomi H

  Date: 07/24/2023

  5 stars
  Quick and easy process! I have put this off for two years. Now its finally done.

  GovPlus

  Date: 07/25/2023

  Hi ****

  It's great to hear that you had a positive experience with GOV+. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We're constantly updating our platform to provide you with the best service possible.

  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromPatty P

  Date: 07/24/2023

  5 stars
  I was thinking it would be difficult to renew my status but was very pleased that it was so quick and easy. Would recommend to everyone!

  GovPlus

  Date: 07/25/2023

  Thank you ***** for this awesome 5-star review! We are thrilled to know that you are pleased with our service and would recommend it to everyone. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We're delighted to know that you found our service quick and easy to use. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromDonna A

  Date: 07/24/2023

  5 stars
  The application process was so easily done. Im excited to get approved for this service.

  GovPlus

  Date: 07/25/2023

  Hi *****

  It's great to hear that you had a positive experience with GOV+. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience.

  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Sincerely, 
  
  April
  Customer Service Specialist
  GOV+
  
  
  

• Review fromSandra s

  Date: 07/24/2023

  5 stars
  ******* for a TSA was easier than I thought, and I see you can use GOV for passports also. I am going to pass this information along to my friends.

  GovPlus

  Date: 07/25/2023

  Hi ******

  Thank you for this awesome 5-star review! We're thrilled to hear that you're satisfied with our service and would recommend it to others. At GOV+, we strive to make our platform as user-friendly and efficient as possible, so that you can easily access and complete your government services. We're constantly updating our platform to provide you with the best service possible. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Sincerely, 
  
  April
  Customer Service Specialist
  GOV+
  
  
  

• Review fromNancy L

  Date: 07/24/2023

  1 star
  They double charged me and I received nothing, no TSA precheck. They said my picture was too far for the passport and didn't refund my money.

  GovPlus

  Date: 08/14/2023

  Dear *****
  
  Thank you for reaching out to GOV+ via BBB. We sincerely appreciate your contact, although we would like to clarify that this communication channel is not an official GOV+ support channel. In order to receive prompt, confidential and accurate assistance, we kindly request you to revisit our official support page at ******************************************* or contact us directly at ********************************* Our dedicated and knowledgeable customer support representatives will be pleased to assist you again.
  
  We appreciate the opportunity to address each of your concerns thoroughly and in a systematic manner. Firstly, we acknowledge the duplicate charges of $57, and we took immediate action to rectify the issue via a refund processed. One of the charges was promptly identified as a duplicate and processed for a refund on July 14th. You were sent a receipt for the refund, and we were pleased to see that you acknowledged it a few hours later.
  
  Regarding your *** PreCheck renewal application, we did attempt to reach out to you on the same day via email. However, due to a lack of available records using the information provided, we understand the confusion that *** have arisen. You communicated that it had been years since you had Global Entry and *** PreCheck, and you and your husband were applying for these services in conjunction with your passport application.
  
  As for your passport application, we acknowledged the receipt of your submitted passport photo. However, we also advised you to reupload another photo as the previous one did not meet the necessary criteria (photo taken from too far away). We can not issue a packet to you with an unacceptable passport photograph as we know it will be rejected, and this is part of our job to insure for you.
  
  On July 24th, you contacted our phone support to express your concerns about the charges. Our agent promptly addressed each concern and assured you that the duplicate charge had been refunded, and the remaining applications were actively being processed. During the conversation, you also brought up the issue with your passport photo, and the agent asked for your preference on how to proceed. After discussing the matter, you decided not to proceed with the Lost Passport application and opted to apply independently. We immediately canceled your lost passport application. In summary refunds for $57 and $165 were processed during this phone call. As per standard procedure, you were sent email confirmations for the refund receipts at approximately 4:22 PM EST, and we noted that you opened them promptly. Furthermore, you confirmed your decision to proceed with the *** Renewal application during the call.
  

  Moving forward, we urge you to utilize the dedicated GOV+ support channels for any inquiries or issues you *** encounter. By reaching out to us through these official channels, we can promptly and effectively assist you while upholding the highest standards of professionalism. Doing so also eliminates the need for public reviews, sparing you any potential inconvenience from public disclosures and ensuring that all communication remains confidential.
  
  We have made repeated attempts to contact you to determine if you wish to proceed with a new *** application or cancel and refund your *** renewal in the amount of $97. There was no status found under the information you have provided for your renewal application. You might have used a different email address and phone number for *** PreCheck or it was an entirely different membership, like Global Entry.  Because we have not heard back at all and it has been over a month, we regret that we cannot process an application with incomplete information. We have issued you a full refund of $97 this date August 14th 2023. You have now been refunded in full for all charges made with our website.
  
  We believe that we have addressed your concerns and provided you with the update and information you needed. With this, we consider this matter to be fully resolved. Your feedback is invaluable to us, and we're always open to hearing any further comments or thoughts you might have. If you'd like to share more feedback, please don't hesitate to contact us again privately. You can always reach out using the following contact details:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Best regards, 
  
  April
  Customer Service Specialist
  **********************
  

  
  

• Review fromMarcos d

  Date: 07/24/2023

  5 stars
  Your going to love it, simple, easy and efficient to get this done, just follow the instructions and your done.

  GovPlus

  Date: 07/25/2023

  Hi ******

  Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you're satisfied with our service. At GOV+, we strive to make our platform as user-friendly and efficient as possible, so that you can easily access and complete your government services. We're constantly updating our platform to provide you with the best service possible. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************