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Business Profile

Legal Document Help

GovPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

4.57/5 stars

Average of 2,650 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromDanaSue T

    Date: 11/05/2023

    5 stars
    So happy to finally see this app online … having TSA pre ?will make life so much enjoyable while traveling??
  • Review fromCynthia N

    Date: 11/05/2023

    5 stars
    This process seems to be exceptionally easy. I'm pleased with the expeditious process.

    GovPlus

    Date: 11/06/2023

    Hi Cynthia,



    Thank you so much for taking the time to leave a 5 star review! We're delighted to know that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services without the hassle.



    A gentle reminder to regularly check your email for prompts and notifications or log in to your dashboard to check the status of your application. Please feel free to explore our other features and let us know if there's anything else we can do to enhance your experience.



    Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:



    24/7 Chat: https://govplus.com/contact-us

    24/7 Email: [email protected]

    Phone: 1-800-506-7587 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun



    Sincerely,



    April

    Customer Service Specialist

    GOV+
  • Review fromRonald J

    Date: 11/05/2023

    5 stars
    This was so simple and will save so much time at the major airports we fly into.
  • Review fromAdrienne D

    Date: 11/05/2023

    5 stars
    Very helpful and to the point The questions asked were appropriate

    GovPlus

    Date: 11/09/2023

    Hi ********,



    Thank you so much for taking the time to leave a 5 star review! We're delighted to know that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services without the hassle.



    A gentle reminder to ensure that your account is fully activated. You can activate it by reviewing the email sent from GovPlus at ******************************** and following the activation instructions provided. 



    Once your account is activated, we encourage you to regularly monitor your email for updates and notifications, or log in to your dashboard to track your application's status. Feel free to explore our array of features, and if there's anything more we can do to enhance your experience, please don't hesitate to let us know.



    Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:



    24/7 Chat: *******************************************

    24/7 Email: ********************************

    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ********************************************************** Specialist

    **********************
  • Review fromMartin P

    Date: 11/05/2023

    5 stars
    This is faster than going in person and is pain free!

    GovPlus

    Date: 11/06/2023

    Hi Martin,



    Thank you so much for taking the time to leave a 5 star review! We're delighted to know that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services without the hassle.



    A gentle reminder to regularly check your email for prompts and notifications or log in to your dashboard to check the status of your application. Please feel free to explore our other features and let us know if there's anything else we can do to enhance your experience.



    Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:



    24/7 Chat: ****************

    24/7 Email: *******************

    Phone: ###-###-#### 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun



    Sincerely,



    April

    Customer Service Specialist

    GOV+
  • Review fromWilliam C

    Date: 11/04/2023

    5 stars
    This process was so easy and convenient. I'll be getting a new Passport in eight weeks. Thank you.

    GovPlus

    Date: 11/06/2023

    Hi William, 



    Thank you so much for taking the time to leave a 5 star review! We're delighted to know that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services without the hassle.



    A gentle reminder to regularly check your email for prompts and notifications or log in to your dashboard to check the status of your application. Please feel free to explore our other features and let us know if there's anything else we can do to enhance your experience.



    Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:



    24/7 Chat: ****************

    24/7 Email: *******************

    Phone: ###-###-#### 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun



    Sincerely,



    April

    Customer Service Specialist

    GOV+
  • Review fromJeda R

    Date: 11/04/2023

    5 stars
    enjoyed using GOV+. it made the process quick and easy

    GovPlus

    Date: 11/06/2023

    Hi Jeda,



    Thank you so much for taking the time to leave a 5 star review! We're delighted to know that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services without the hassle.



    A gentle reminder to regularly check your email for prompts and notifications or log in to your dashboard to check the status of your application. Please feel free to explore our other features and let us know if there's anything else we can do to enhance your experience.



    Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:



    24/7 Chat: ****************

    24/7 Email: *******************

    Phone: ###-###-#### 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun



    Sincerely,



    April

    Customer Service Specialist

    GOV+
  • Review fromJanet H

    Date: 11/04/2023

    5 stars
    This was pretty straightforward and easy. I'm looking forward to getting my new passport in a reasonable timeframe. Janet

    GovPlus

    Date: 11/06/2023

    Hi Janet, 



    Thank you so much for taking the time to leave a 5 star review! We're delighted to know that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services without the hassle.


    Please know that the routine processing timeframe according to the official government website, ****************, is 8-11 weeks and 5-7 weeks for expedited processing. 



    A gentle reminder as well to regularly check your email for prompts and notifications or log in to your dashboard to check the status of your application. Please feel free to explore our other features and let us know if there's anything else we can do to enhance your experience.



    Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:



    24/7 Chat: ****************

    24/7 Email: *******************

    Phone: ###-###-#### 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun



    Sincerely,



    April

    Customer Service Specialist

    GOV+

  • Review fromDarryl M

    Date: 11/04/2023

    5 stars
    Vary easily and fast beats standings in line all day

    GovPlus

    Date: 11/06/2023

    Hi Darryl,



    Thank you so much for taking the time to leave a 5 star review! We're delighted to know that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services without the hassle.



    A gentle reminder to regularly check your email for prompts and notifications or log in to your dashboard to check the status of your application. Please feel free to explore our other features and let us know if there's anything else we can do to enhance your experience.



    Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:



    24/7 Chat: ****************

    24/7 Email: *******************

    Phone: ###-###-#### 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun



    Sincerely,



    April

    Customer Service Specialist

    GOV+
  • Review fromFernando M

    Date: 11/04/2023

    5 stars
    Little expensive but well worth getting your passport. This was fast and easy . Thanks GovPlus

    GovPlus

    Date: 11/06/2023

    Hi Fernando, 



    Thank you so much for taking the time to leave a 5 star review! We're delighted to know that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services without the hassle.


    Please know the fees include mandatory government passport fee and acceptance fee.



    A gentle reminder to regularly check your email for prompts and notifications or log in to your dashboard to check the status of your application. Please feel free to explore our other features and let us know if there's anything else we can do to enhance your experience.



    Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:



    24/7 Chat: ****************

    24/7 Email: *******************

    Phone: ###-###-#### 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun



    Sincerely,



    April

    Customer Service Specialist

    GOV+

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