Complaints

This profile includes complaints for Konscious LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Konscious LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Konscious LLC

  151 Calle De San Francisco Ste 200 Pmb 5585 San Juan, PR 00901

• 

  Konscious LLC

  Matawan, NJ 07747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction. 1/14/2024 joined on website for one time fee of $39 and was supposed to receive meal plans, etc. I did not receive. Was falsely charged for Keto meal replacement that I did not order. Contact is impossible. Order #SUB-3190210. Total money outlay has been $244.

  Business Response

  Date: 03/04/2024

  Dear Customer,

  Thank you for reaching out.

  We would like to express our gratitude for taking the time to provide us with your feedback. It is instrumental to our continual improvement, and we have shared it with our team.

  We would also like to take this opportunity to explain what you purchased as we feel that there might be some confusion from your end. The meal plan you purchased is a digital product that can be accessed through a specific platform. Your login information and the specific website you need to go to access the meal plan (and other features) are sent to your email. What we have been physically sending you for the last two months is a different product which you subscribed to together with the meal plan.With that said, we have cancelled all subscriptions and successfully refunded all the payments you have made. Due to differences in how financial institutions handle transactions, it may take between 3 to 7 business days for the refund to be reflected in your account.

  If you are still interested in a meal plan please don't hesitate to reach out and our team can help you re-subscribe and guide you through accessing it!

  You can reach our team at ************************************ or 1-833-333- KETO(5386).

  Please let us know if you need additional assistance.

  Sincerely,

  Konscious LLC

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 3/17/23. I paid ******. The business said their product would cure constipation. It did not. There was no change. The product did not work. I called them for a refund since they said they had a money back guarantee. The video said for best results take for 90 days so I did. I was told after 90 days you cannot get a refund. Order number ********. I think I saw the Ad on *********

  Business Response

  Date: 02/07/2024

  Hi *****,

  Thank you for reaching out.

  We would like to express our gratitude for taking the time to provide us with your feedback. We are also sad to hear that our product did not work for you. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team.

  While the information shared by our representative that we cannot refund your purchase since it is beyond 90 days is accurate, we are happy to share that made a one-time exception for you and we have successfully processed the request on our end. The refund process usually takes anywhere between 3-7 business days depending on the banking/financial institution we are working with.

  Again, we are truly sorry for this experience. Let us know how else we can help.

  Sincerely,

  Konscious LLC

  Customer Answer

  Date: 02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20, 2023 I purchased EMMA ****** and Metabolism Enhancer from Konscious Keto totaling $657. On January 28, **** I filed an online form to return and refund the unopened and unused product, well within the 90 day policy term. After receiving no response from the company, I completed the form again on January 30 and emailed them to have a record of submitting my claim. I have had no response.

  Business Response

  Date: 02/01/2024

  Hi *********,

  Thank you for reaching out.

  We would like to sincerely apologize for the inconvenience this has caused you.

  We appreciate your feedback and I would like to confirm that our team has thus far attempted 3 email responses to you with no response, the first being within 8 hours of your initial contact. We are sorry to hear you have not received these emails as we do strive to respond as quickly as we can. Sometimes these might be filtered by your email provider.We have successfully processed the request on our end as we haven't been able to get your response via email. The refund process usually takes anywhere between 3-7 business days depending on the banking/financial institution we are working with. As for the products, you can keep them or have a family or friend try them.

  Again, we are truly sorry for this experience.

  Let us know how else we can help.

  Sincerely,

  Konscious LLC

  Customer Answer

  Date: 02/03/2024

  Hello,

  I received a response yesterday (Feb 2) showing an email thread of emails supposedly sent to me.  I never received any of the previous emails.  The email received did not go to spam because I had whitelisted their domain.  I check my spam on a daily basis and they were not there either.  

  They first proposed a 30% refund and now a 50% refund.  I have declined their offer as I spent in excess of $600 for products that made me sick.  I wish to receive my full refund that I am *********** per their advertised refund policy.  So at this time, I am not satisfied and will not be satisfied until I have received the full amount of my refund due.

  Thank you,

  ***************************

  Business Response

  Date: 02/06/2024

  Hi *********, thank you for your reply. We would also like to apologize for not being clear on our first response.We have successfully refunded the full amount you paid. Additionally, we sent you all the refund receipts to your email. Please do let us know if you received it. There should be 3 receipts in your inbox, one for each products we refunded.Let us know if you need further help.

• Initial Complaint

  Date:01/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item claims risk free trial, try for 90 days, we are so sure you will love our product, we will fully refund it if you arent satisfied after 90 days. Tried for 80 days and nothing noticeable and my Dr. agreed all symptoms and issues are still occurring. Tried to file for a refund but I need to send back unopened and unused items and will only refund for them. How do you try for 90 days but return product and receive only a refund for what you didnt use? How is that risk free as claimed on the site?

  Business Response

  Date: 01/15/2024

  Dear ********,

  Thank you for reaching out.

  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be used to improve our services the next time you order.

  We would also like to take this opportunity to explain in detail our 90-Day Money Back Guarantee. While it is accurate that only the first bottle used could be refunded, we also could process refunds for more than one bottle granted that it wasn't opened and used. This policy was created this way so that as a company, we can prevent misuse or abuse of our refund process. You can read more about our money-back guarantee here: ***************************************************.

  Regarding the refund, we are glad to inform you that your refund was successfully processed. Due to differences in how financial institutions handle transactions, it may take between 3 to 7 business days for the refund to be reflected in your account.

  Again, please accept our sincerest apology.

  Let us know how else we can help.

   Sincerely,

  Konscious LLC

  Customer Answer

  Date: 01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They manipulated their process into sending me DOUBLE my order and charging me for it even after selecting NO THANK YOU! I contacted them immediately (emailed customer service) after my order placed on NOVEMBER 7 and got an automated reply that I would be contacted within 48hours. I never got a reply (after I tried 2 more times to contact them, again with no reply) until November 15 after receiving an order and being charged for product I didnt select!! They charged me almost $455.00!!!!!!

  Business Response

  Date: 11/20/2023

  Dear Customer,

  Thank you for reaching out.

  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. We will certainly forward your feedback to our customer service team so that they can take action on the representative who answered your email. We will also forward this feedback to our fulfillment partner so we can brainstorm on how to better improve our processes to prevent this from happening again.

  As for the refund, we are happy to share that we have successfully processed it today. Due to variances in how financial institutions handle transactions, it may take between 3 to 7 business days for the refund to be reflected in your account.

  Again, please accept our sincerest apology.

  Let us know how else we can help.

  Sincerely,

  Konscious LLC

  Customer Answer

  Date: 11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************