Reviews

This profile includes reviews for Konscious LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Konscious LLC

  151 Calle De San Francisco Ste 200 Pmb 5585 San Juan, PR 00901

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  Konscious LLC

  Matawan, NJ 07747

Review Details

• Review fromJoseph M

  Date: 07/24/2025

  1 star
  I placed an order and was told my order was not complete so I continued and I was deceived into purchasing additional bottles!!I emailed and called to let them know I did not want this product. I want my full refund! I was told various excuses and still have not received my refund. They want me to purchase more product!

  Konscious LLC

  Date: 07/28/2025

  Hello ******,
  
  Thank you for sharing your feedback, and we're truly sorry for the confusion and frustration you've experienced.
  
  Wed like to clarify that our website is designed to offer greater discounts for larger orders. After your initial selection, a second video is shown that includes an additional discounted offer. Its possible you may have clicked through and completed the purchase without realizing the order had updated. That said, we understand how this could have been confusing, and we sincerely apologize for that experience.
  
  Our records show that our customer service team responded to your email and issued a free return label on July 23, 2025. Once our warehouse receives and confirms the return, well promptly process your refund.
  
  We want to assure you that we are not trying to push any further purchases. Our goal is to support you and make this right. If you need help with the return process or have any further concerns, were more than happy to assist you.
  
  Sincerely, 
  Konscious Keto Team

• Review fromLori S

  Date: 07/21/2025

  1 star
  This company does not stand behind their 90 day, no questions asked, 100% money back satisfaction guarantee as stated on their website! They are using false advertisements! I sent back all six bottles of their supplements well before the 90 days, all of them unopened because I saw an ingredient on the back of the bottle that I'm allergic to. I followed their instructions on how to mail the bottles back. I paid through ****** and I noticed it said partial refund. They withheld 10% of my money. I've been emailing them for 3 months now trying to receive my FULL refund as promised. Their first excuse was I didn't mail it back correctly to their warehouse. I had to write back that I followed all their mail back instructions per their email and printed out the mailing labels they sent me. They wrote back with another excuse saying that they are withholding the money because of a 10% restocking fee. NO WHERE on their money back guarantee page does it state that! NOW we are emailing back and forth regarding the ingredient I'm allergic to not being listed in the ingredients on their website. What does that have to do with their statement of NO QUESTIONS ASKED!?! This has been causing me so much stress! Buyer beware of this fraudulent company!! Also, I'd like to add that the phone number they provide on their money back guarantee page takes you to a recorded message that they handle all customer service inquiries via email so there is no talking to a live person or manager.

• Review fromJANET N

  Date: 07/20/2025

  1 star
  **** has only made my problem worse. I have contacted them by phone and email several times to return 3 unopened bottles with no response. I even signed up for their coaching hoping to get some help. ****** was contacting customer service to ask them to contact me and still no response. My first email to them was June 26, 2035 and it is now July 20, 2025 with no response. They advertise a 90 day money back guarantee but do not honor that. This is a total ****.

  Konscious LLC

  Date: 07/23/2025

  Hello *****,
  
  
  
  Thank you for your feedback, and were truly sorry to hear about your experience.
  
  
  
  We want to clarify that we did respond to your initial email sent on June 26, 2025. Our team replied on July 2, 2025 and provided a free return label for you to send back the unopened bottles. We also included a clear explanation of our 90-day money-back guarantee and return policy in that same message.
  
  
  
  Weve checked our records and can confirm that we replied to your succeeding emails as well, always referencing the return label and offering further assistance if needed. If you didnt see those responses, they may have landed in your spam or promotions folder, so we recommend checking there just in case.
  
  
  
  Our goal has always been to make things right, and were still here to help. If you havent used the return label yet and still wish to return the products, youre absolutely welcome to do so. Once our warehouse confirms the return, we will promptly issue your refund as promised under our policy.
  
  
  
  Thank you again for bringing this to our attention.
  
  We truly hope to resolve this to your satisfaction.
  
  
  
  Sincerely,
  
  Konscious Keto Team
  

• Review fromReyne F

  Date: 07/16/2025

  1 star
  Ordered product April 2025, tried it for two months and no relief was experienced as promised. Have returned the product as agreed and have not received the promised refund. I requested a refund 6/5/25 and returned the product 6/16/25. I was promised a refund and now they will not reply to my emails after acknowledging they received my return 6/23/25. Do NOT do business with this company.

  Konscious LLC

  Date: 07/21/2025

  Hello *****,
  
  We sincerely apologize for the frustration you experienced. Its sad to hear that you did not get the relief you expected from using Synocell.
  
  We have successfully processed the refund back to your account. Depending on your bank, it should reflect in your account within 3 to 7 business days.
  
  Again, we truly apologize for this experience and appreciate your patience as we resolve this for you. Thank you for giving us the opportunity to make this right for you.
  
  Sincerely, 
  Konscious Keto Team
  
  
  
  

• Review fromJay G

  Date: 07/11/2025

  1 star
  I watched the video about **** Relief and was going to order
  the 90 day supply through PayPal. At the end of the video a marketing
  popup says that a one time bonus of 9 bottles of **** Relief for a major
  discount. I then proceeded to delete the 90 day order and opted for the
  bonus offer. When I went back to PayPal it automatically charged me for
  both items. I then tried to contact **** Relief customer support
  number, but all you get is “We only review emails sent” no customer
  service response.
  I sent numerous emails to **** Relief, Konscious to stop the process and
  cancel the entire transaction. All I received back was a standard
  marketing email stating due to high volume they would reach out asap. No
  one has responded to my numerous emails for since Tuesday July 8, 2025
  through today July 11, 2025. I assume that the delay has given them
  enough time to ignore my request and now July 11,2025 I received a text
  message stating that my orders have been shipped and should receive them
  in the next few days. This is a total SCAM because you can’t get any to
  respond, their website numbers only state email messages are available
  but nothing happen other than a standard email stating “We have received
  your request but due to high volume there is a delay to reach out to
  you. I will return this package unopened and expect a full refund back
  to my PayPal account. I will never do business with this company
  again!!!

  Konscious LLC

  Date: 07/14/2025

  Hello ***,
  
  
  
  We sincerely apologize for the frustration you experienced. We understand how disappointing this situation has been for you.
  
  
  
  We want to assure you that we have provided you with a return label so you can send the unopened package back to us. Once our warehouse confirms and processes your return, we will promptly issue a full refund back to your ****** account.
  
  
  
  We also want to share that we recently made the decision to transition our customer service to email-only support. This change unfortunately resulted in a higher-than-expected volume of emails which overwhelmed our team. We understand how this delay in response added to your frustration and we are truly sorry for that. Please know that our team is working diligently around the clock to respond to every email as quickly as possible.
  
  
  
  Thank you for sharing your experience with us. Your feedback helps us identify areas for improvement so we can provide better service in the future.
  
  
  
  Sincerely, 
  
  Konscious Keto Team

• Review fromLauren B

  Date: 07/09/2025

  1 star
  On May 24th, I purchased Keto Activate. My attempt to contact customer service via the phone number listed on their website was unsuccessful, as the number was incorrect. Upon finding the correct number, I was met with an automated message directing me to send an email for support.On June 19th, well within the advertised 90-day money-back guarantee (and even within a 30-day window), I emailed Keto Activate to request a full refund for my purchase. It took over a week to receive a response, at which point I was offered only a 50% refund. This is unacceptable, as I was explicitly told of a 90-day full refund policy at the time of *********** has now been three weeks since my initial email, and the issue remains unresolved. The lack of accessible customer supportspecifically, the inability to speak with a representative directly and the slow email response timesis incredibly frustrating and has made this return process unnecessarily difficult. I am still awaiting a satisfactory resolution for a full refund.

• Review fromMargaret M

  Date: 06/29/2025

  1 star
  I accidentally ordered a supplement the price was supposed to be $39 and I was charged $68! I immediately sent an email asking for a refund I hope to do this a few times before getting an answer all i was given was a ticket number I also tried calling customer service its a recording saying there busy then I was hung up on! This also happened 3 times!! This happened on 6/28/2025

• Review fromClarke B

  Date: 01/27/2025

  4 stars
  Ive seen several reviews that put **** down for a poor purchase experience and questioned their legitimacy. My experience left me wondering if they were a scam and their response to my texts were weird but they sent a return mailing label quickly and refunded all my money quickly. Whether or not their product works I cant say but they seem to be honest and have a return policy that they abide by.

• Review fromCarol A

  Date: 01/22/2025

  1 star
  I wouldnt leave one if there was a zero. There ordering system is a scam so you get hooked into ordering stuff you dont want. Im on a limited income and reached out to them immediately letting them know of the mistake. I get no response. I just reached out to them today and I havent heard anything. No refund for the extra ****** from my checking account. I wish I would have checked with this site before I ordered because Im probably out ******. My advice is NOT to order from this company. They are a scam and completely tricky when you try to order. ***** ******

  Konscious LLC

  Date: 01/27/2025

  Dear *****,
  
  Thank you so much for taking the time to share your feedback with us. Were truly sorry to hear that your experience with **** didnt meet your expectations. Your input is incredibly valuable to us, and weve shared it with our team to help us continually improve.
  
  Our team contacted you on January 23, 2025, to provide information about your order. During that time, we also canceled and refunded the order you didnt intend to place. Since then, weve followed up with additional details regarding the product you ordered.
  
  We sincerely apologize for the delay in responding to your emails. The recent holiday season created a backlog in our email queue, which impacted our response times. Please rest assured that we are making improvements to our process to ensure timely responses moving forward.
  
  Thank you for your understanding, and please don't hesitate to reach out if you have any further concerns.
  
  Sincerely, 
  Konscious Brands

• Review fromTasha M

  Date: 01/15/2025

  1 star
  I purchased 3 bottles of the product and wanted to return 2 bottles. It seem that they are playing cat and mouse games with providing a return label so I can return them merchandise. My order # ********. I paid $160.23. I received so many emails that they are reviewing my request but they take 2 to 3 days to respond. Once they respond they are either asking for additional things or offering me a discount to order more.

  Konscious LLC

  Date: 01/27/2025

  Dear *******,
  
  We are truly sorry to hear that your experience with Konscious didn't meet the standards we hold dear. Our aim is always to deliver an exceptional experience, and I apologize that we missed the **** in your case.
  
  We provided you with a return label on January 16, 2025, and were happy to confirm that your return has been received and processed by our warehouse.
  
  Regarding the refund, it has been successfully processed back to your account. Please note that depending on your financial institution, the refund should appear in your account within 37 business days.
  
  We hope this resolves your concerns. If you need any further assistance, feel free to reach out to us.
  
  Sincerely,
  Konscious Brands