Complaints

This profile includes complaints for Konscious LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Konscious LLC

  151 Calle De San Francisco Ste 200 Pmb 5585 San Juan, PR 00901

• 

  Konscious LLC

  Matawan, NJ 07747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 8, 2025, an order for **** digestive supplements was placed that I did not authorize as I never intended to complete the transaction, nor did I realize the order had been processed until after I received a confirmation email that a 6 pack order for $255.64 had been placed. I immediately contacted customer service at ******************** as well as ******************************* numerous times to request cancelation of the shipment and a full refund for the order. I also tried calling their customer service phone number **************** and was told by an automated response they only communicate via email. As instructed on their website, I filled out a refund request form. Much like the other numerous complaints about this company, I am a victim of fraudulent business practices and bait and switch tactics. This company needs to be investigated.

  Business Response

  Date: 09/09/2025

  Hello ********,
  
  Thank you for reaching out.
  
  Weve successfully canceled your order and processed the refund back to your account. Depending on the financial institution, the amount should be reflected within 37 business days.
  
  We also want to reassure you that we are a legitimate business that follows all rules and regulations. Orders can only be placed directly by customers, as our process requires several steps including entering personal payment details, which we do not have access to.
  
  That said, we truly appreciate you giving us the chance to resolve this for you. Please dont hesitate to reach out if you need any further assistance.
  
  Sincerely, 
  Konscious Brands
  
  
  

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered **** today for $159.86. my son told me to check them out so I went to a website and read all the complaints. The product doesnt work like they say. Also they claim you cant purchase the product at ******. Well you can buy it at ******, ******* and several other places. Its less money and you can return at the store. They claim to give refunds and I need my money back.

  Business Response

  Date: 08/18/2025

  Hello *****,
  
  Thank you for sharing your concerns with us. We appreciate that you took the time to review feedback about our product, and we also understand your hesitation. While critical reviews are important to any decision making, we also hope you considered the thousands of positive stories from customers who have had success with ****. This shows that supplements can affect each person differently, and the only way to truly know if its a good fit is to give it a try.
  
  That said, we completely respect your decision and want to make this right. Weve already emailed you a free return label so you can send the order back at no cost. Once our warehouse receives and processes your return, your refund will be promptly issued to your account.
  
  Wed also like to clarify where **** is officially available. We do have an authorized ****** store, and our products are also carried at ******, GNC, and The Vitamin Shoppe nationwide. However, **** is not sold on ******* or other online marketplaces. Please be cautious when purchasing from those sites, as they may offer counterfeit products that are not made or tested by us. We cannot guarantee their quality, safety, or effectiveness.
  
  We sincerely apologize for any confusion and frustration this has caused, and we thank you for giving us the chance to resolve this for you.
  
  Sincerely, 
  Konscious Brands
  
  
  
  

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23749515
  
  I am rejecting this response because:
  I have not received anything from this company except a several emails about the product!  I have replied to everyone asking to please refund my money.
  Sincerely,
  
  ***** ********

  Business Response

  Date: 08/26/2025

  Hello *****, 
  
  We apologize for the confusion and frustration youve experienced with your order. After reviewing your account, we can confirm that your refund has already been successfully processed. It should reflect in your account within 37 business days, depending on your bank.
  
  We have provided a prepaid return label via email. However, it appears your package never left our warehouse and has been stuck at the label created stage. Because your refund is complete, you are not required to return anything. If the package does eventually arrive, we would sincerely appreciate it being returned, but no further action is required from you at this time.
  
  We value you as a customer and appreciate your patience while this was resolved.

  Sincerely, 
  Konscious Keto Team

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell asleep watching a vid on a product from Konscious Keto company when I clicked on it to view it it ordered the product for me and signed me up for a subscription. Only an email not a phone number to call the company to cancel it. I wrote them and said I would have only ordered one of each product that would have been around ****** and they put in 3 separate orders. I wasnt trying to order when I clicked on the item to view it it said order has been sent. I had auto fill on my browser. I called the only number I found and it was for a gift card for ****** I told him I didnt want the product or the 100 gift card and had to hang up because he claimed it was only for gift cards. I called my credit card and they informed me not only was the charges pending for 3 different products but that they signed me up to keep billing me. I was told I have to wait for the charge to go through and then I can dispute it and if they try to bill me again a 4th time then we can block it, just cancelling my card wouldnt prevent them from rebilling. I told the gift card guy at the company to give me customer service he said he couldnt. I just wanted the transaction cancelled before they even try to ship it. I literally called 5 min later once I found any number for the company. At this point I have to wait for 3 days to even have the charge post before my credit card can do anything. I dont trust this company at all. Even the email I sent to Konscious LLC trying to explain even if i wanted their product I would never order ****************************************************************************************** the company number. Im disputing it cancelling my card and if they send me somehting returning it and blocking them with my card. DONT use AUTO fill online and make sure they cant auto bill you. What a nightmare I now have to deal with. AND I actually thought maybe I should give them a chance but no phone#'s and AUTO bill and ship? I NEVER DO THAT EVER!!

  Business Response

  Date: 08/11/2025

  Hello *****,
  
  We understand your concerns and appreciate the opportunity to clarify.First, please note that our company cannot complete a purchase on your behalf. Our website checkout process includes several steps that require customer confirmation, including providing payment information, which we do not have access to.
  
  Our customer service team responded to your email the day after it was received and took action on your request. You outlined which products you wanted to include and which to remove, and our team followed through accordingly. We confirmed these changes in our reply and can confirm that no subscription was charged to you, all purchases were one-time transactions.
  
  You also mentioned speaking to someone over the phone who offered you a $100 gift card. Please know that our customer service is handled exclusively via email, and we do not have a phone number. The number you called was not affiliated with Konscious Keto. Offering gift cards in exchange for information is a common scam tactic, and we recommend exercising caution with such calls.
  
  Our team processed a refund for the product you did not intend to order on August 8, 2025. This refund should reflect in your account within 37 business days.
  
  We remain committed to assisting our customers quickly and transparently, and we are glad we were able to resolve this matter for you.
  
  Sincerely, 
  Konscious Brands 

  Customer Answer

  Date: 08/29/2025

  I requested to be removed from auto shipping.  I never signed up for any subscription and have had to make several calls to my credit card just to deal with this situation.  They sent me 750 dollars worth of items and I make 901 a month. I cant afford auto ship, let alone the product. Im not going to rehash this with them.  I am just paying my card so its not going into delinquency, but if this company doesnt stop their auto shipments and disenroll me from their subscription, I NEVER AGREED TO!!  Their bankrupting me.  I cant be left with151.00 a month to live on YES  &151.00 . Thats all that i would have left if this doesnt get removed.  My ins to ******** is already 198. I will lose my medical too. REMOVE ME FROM YOUR **** LIST STOP BILLING. I spoke to my  credit card last night they said I have done all I can do at this point so they red flagged this company. Until they remove the auto ship status or the subscription status i never ordered this case wont close. They did remove one of the extra charges but I still have to pay over half my check to my card, which is due now.  Thanks for the partial refund.  but Im still irritated with this company..  I will NEVER look at another online add ever again.

  Business Response

  Date: 09/14/2025

  Hello *****,
  
  We want to reassure you that you are not subscribed to any auto-shipping or recurring charges. Your order from August 7, 2025, was a one-time purchase, and you will not be billed again in the future.
  
  As we mentioned earlier, we cannot place orders on a customers behalf. An order was submitted in our system, and as a company, we are required to fulfill it. That said, we did work with you to remove the product you did not want, and this has already been adjusted.
  
  We completely understand how frustrating this must feel, and we want to make this right for you as quickly as possible. To simplify things, weve provided you with a free return label so you wont have to worry about any extra costs. All you need to do is print the label from your email inbox (please also check your spam folder), attach it to the package, and drop it off with the courier. Once our warehouse confirms the return, your refund will be processed promptly.
  
  This way, you can rest assured that everything will be taken care of smoothly and without additional effort on your part.Thank you again for your cooperation and patience. Were here to support you every step of the way.
  
  Sincerely, 
  Konscious Brands

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought **** from them. I got, accidentally, 5 months worth of product. Their cart looked like I had purchased a different amount, but perhaps that was my mistake. Since that time they have sent me emails telling me my subscription is being processed and another order is forthcoming. I have emailed back that I want my account cancelled, and have never gotten one reply to the 5 emails sent. I've tried to call, but it is not a customer service line - that is only handled via email. Where it is NOT handled. This is a scam. The supplement doesn't work. I've tried logging in to an account on line, you have to click for a link, but no link is forthcoming.

  Business Response

  Date: 08/04/2025

  Hello *****,
  
  Thank you for sharing your experience, and were truly sorry to hear about the confusion and frustration this has caused. Thats definitely not the kind of experience we want for anyone.
  
  Upon reviewing our system, we can confirm that two separate orders were placed on consecutive days. This may have caused the confusion, and we completely understand how that can happen. One of the orders was for a one-pack subscription set to renew monthly, but rest assured this subscription has now been canceled per your request.
  
  We also want to apologize for the delayed response. We recently transitioned to handling all customer support through email to ensure more consistent and trackable service. However, this change led to a temporary backlog that overwhelmed our team. We truly appreciate your patience, and please know we're working hard to respond to all inquiries as quickly and thoroughly as possible.
  
  Since you mentioned wanting a refund, we've sent a return label to your email that you can use to ship the orders back. Once our warehouse receives and processes your return, the refund will be issued promptly. Kindly check your inbox (including spam or promotions folders) to locate the return label and have it printed.
  
  Please dont hesitate to reach out again if theres anything else we can assist with.
  
  Sincerely, 
  Konscious Brands

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 bottles of their product Sofron for a total f $310.17. The product comes with a money back guarantee if unsatisfied with results. I have tried to call ever 800 number they have ...no response. I have emailed several different email addresses ...no response. They also pushed more product on me then I originally ordered and paid for. I just want a refund because the product DID NOT work for me.

  Business Response

  Date: 07/30/2025

  Hello **** ****,
  
  Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration this has caused, and we appreciate the opportunity to clear things up.
  
  Please know that our product was developed with a great deal of care. Its manufactured in an ***-registered facility and uses ingredients that are well-researched and carefully sourced. We understand that every body responds differently, and while many customers have had great results, we know that not every product works for everyone.
  
  We also want to acknowledge your efforts in reaching out. We've recently made the decision to transition fully to email support so we can respond more efficiently, keep better records, and improve our communication overall. While this overwhelmed our team, please be assured that we working around the clock to improve our response time.
  
  Regarding your refund request, weve already sent you a free return label so you can send the product back. Once our warehouse confirms the return, your refund will be processed right away.
  
  We understand this wasnt the experience you were hoping for, and were here to make things right. If you have any other concerns or havent received the return label, please check your inbox (including spam or promotions folders) or reply to our last email. We're happy to help every step of the way
  
  Sincerely, 
  Konscious Keto Team

  Customer Answer

  Date: 07/30/2025

  I have received the email rom them with the return label attached. I will send back the product tomorrow but I do not trust that they will respond in a timely manner or send me my refund for the product I am returning. I will keep you informed when I get my refund.

   

  Thank You!!

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23670679
  
  I am rejecting this response because:

  I have sent back all the product. Still waiting for a response or acknowledgement of receipt and money refunded to my account.
  
  Sincerely,
  
  **** Jane ************

  Business Response

  Date: 08/14/2025

  Hello **** ****,
  
  Were happy to confirm that we received your returned order at our warehouse on August 4, 2025. After our teams inspection to ensure everything was in order, your refund was successfully processed back to your account.
  
  While processing times may vary, it typically takes 37 business days for the amount to be credited back to your account. If you havent seen the refund after this period, please let us know so we can assist you further.
  
  Thank you again for giving us the chance to make this right for you.
  
  Sincerely, 
  Konscious Keto Team

  Customer Answer

  Date: 08/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Jane ********

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach the company to inquire about their return process in order to receive a refund. I have not received a response via email and when contacting by phone, an automated response tells you to email them. They advertise a money back guarantee if unhappy with their product. I am unhappy with my Keto Activate purchase and would like a refund.

  Business Response

  Date: 07/28/2025

  Hello *****,
  
  Thank you for sharing your experience. We sincerely apologize for the inconvenience this has caused.We're happy to let you know that your refund has been successfully processed. Depending on your financial institution, it should reflect in your account within 3 to 7 business days.
  
  As for the delay in our response, we recently transitioned to full email-based customer support, which caused a temporary slowdown in handling inquiries. Rest assured that we are working around the clock to make sure we provide a reasonable response time. We truly appreciate your patience and understanding during this time.
  
  our experience matters to us, and we're committed to making sure all customer concerns are addressed more promptly moving forward. If theres anything else we can help with, please dont hesitate to reach out.
  
  Sincerely, 
  Konscious Keto Team

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28th, 2025, I purchased what I thought was a $37.00 bottle of ****, a digestive supplement. Immediately after the purchase, I received an order confirmation that said I was charged $312 for 8 bottles of ****. I wrote to customer service right away and even contacted my bank to put a stop on the payment thinking this was definitely a scam. My bank put a stop on it and reached out to the merchant. Meanwhile, it took a full week until I heard from customer service. On 7/5, I got an auto- reply that said my email was in a queue "awaiting response". I kept seny another email stating I had placed a stop payment and was convinced this was. ****. I then received an email from Johndy B on 7/6 offering me a 30% discount. I decline the discount and asked for a return label. On 7/9, I received a return label. On 7/14, I returned the 8 bottles and took a picture of the tracking number and sent it to Johndy in customer service. That same day, I received a letter from my bank stating they released the funds to Enclave Bioactives/ Konscious Krto after they contacted them and saw they were a legitimate company.This made sense to me and I thought once the company received my returned purchase, they'd refund my $312.00. It is now 7/21, the goods were returned, and I still haven't received a refund. I've sent three additional follow *** with no response, including an email I was going to report them to the BBB and give them bad reviews for their mishandling of this issue and lack of response.This company should be investigated for their bait and switch purchase tactics and lack of customer service.

  Business Response

  Date: 07/23/2025

  Hello *****,
  
  Thank you for your feedback, and were very sorry to hear about the trouble you experienced.
  
  We want to let you know that we received your returned order on July 21, 2025. The refund was processed the very next day, and our team also sent you an email confirming that the refund had been issued.
  
  We do want to sincerely apologize for the delay in our response. We recently transitioned to full email support to better streamline our communication, and we're still working on improving our response times during this adjustment.
  
  Your experience matters to us, and we're committed to making sure all customer concerns are addressed more promptly moving forward. If theres anything else we can help with, please dont hesitate to reach out.
  
  Sincerely, 
  Konscious Keto Team
  
  
  
  

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 7/3/2025 I meant to order oe container of this supplement to try and was tricked into order3 more because the ordering screen read "Your Order IS Not Complete" and when I clicked on the additional 3, thinking I would be taken to a confirmation page, the transaction went through. I immediately wrote the first of at least 6 emails telling the company I wanted to cancel all of the orders...didn't like their business practices for ordering and figured the product is probably a scam. On 7/5/2025 the shipping department called me to confirm the shipping address and I told them not to ship anything to me and asked them to reach out to their ordering department to make sure order was cancelled and refunded. Shipping department told me the only way they had of reaching other department was the same I had at that point tried...3 more times via the same email address I had. I subsequently sent several more emails in response to shipping confirmation email and other emails. I have not received a response fromt the company though they have shipped the product to be delivered tomorrow.I follower the refund request instructions to send product back so I would have it the moment the product arrives and have not received a response from that email address department either.The only way to reach the company is via an email address that they do not respond to, leaving unsuspecting consumers like myself stuck with products (in my case...unopened) they cannot return. Returns department doesn't respond. Ordering department doesn't ************* addresses I've tried are:********************************************************** ******************** After not receiving responses from the company...and having them ship items I expressly told them not to ship, I looked on BBB website and can see my complaint matches all of the other complaints submitted against the company.

  Customer Answer

  Date: 07/10/2025

  Thank you for prompt system responses.  Overnight the company finally issued refund and sent me a return label for when the unwanted product arrives.

• Initial Complaint

  Date:06/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/28/2025. I THOUGHT I WAS ORDERING ONE 3-MONTH SUPPLY OF **** FOR $147. BUT BECAUSE OF THE MISLEADING SET UP I ENDED UP WITH A DUPLICATE ORDER -- $394 I FEEL THE COMPANY IS A SHADY BUSINESS AND I WOULD LIKE TO CANCEL MY ORDER AND RECEIVE CREDIT ON MY **** DEBIT CARD. I. ALSO WISH TO WARN OTHERS NOT TO DO BUSINESS WITH KONSCIOUS KETO

  Business Response

  Date: 06/30/2025

  Hello ****,
  
  Thank you for your feedback. Wed like to explain a bit more about how our website works. We offer additional discounts to customers who choose to order more. After the initial offer, youll see a second screen with discounted pricing as a way to give you better value. You might have clicked this offer unknowingly.
  
  With that said, we have successfully processed the refund back to your account. Depending on the financial institutions we are working with, it should reflect in your account in 3-7 business days.
  
  We sincerely apologize for the inconvenience this has caused. Please know we take your feedback seriously and were actively working to improve our system to create a better experience for all our customers.
  
  Best regards,
  ********************** Brands

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 28, 2025 I purchased on line 6 bottles of Synocell for a total of $234. Right after that I was newly diagnosed with a heart rhythm problem and my doctor wants me to take ONLY his prescribed medicine.I have three times emailed the Konscious company with no response. I also left a phone message with no reply.I want a prepaid return label and a full refund of my $234. All bottles are unopened.thank you **** **** ************

  Business Response

  Date: 06/21/2025

  Hello ****,
  
  Thank you for reaching out. We understand your concern and truly hope youre feeling better soon. We wish you a smooth and speedy recovery.
  
  Weve responded to your email and have already provided you with a return label to help make the process as easy as possible. Once our warehouse receives and processes your return, well go ahead and issue your refund right away.
  
  If you have any questions or need further assistance, please dont hesitate to reach out. Were here to help.
  
  Warm regards,
  Konscious Keto Team