Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 14-day free trial in the later part of May 2024. I attempted to used the website for the first 2 days, however I quickly realized I preferred *****. I cancelled my subscription on the third or fourth day of my free trial period on their website. On 6/28/24, I noticed my card was charged $39.95 on 6/12/24 from PDF Simpli. I contacted customer service at ************ to advise that I am being charged for a subscription I cancelled. The man that assisted me stated my subscription was never cancelled, however he offered to cancel it on his end and refund the $39.95 as a courtesy. I accepted offer and asked if he could send some type of confirmation. He said yes, and sent me a confirmation email (I never received this refund). Unfortunately I do not closely monitor the card that was put on file since I only use this card for subscriptions/autopays. When I was pulling all my bank information for tax purposes on 3/19/25 I realized that I was charged $39.95 monthly from 6/28/24 until 3/19/25. THAT IS $399.50! I contacted PDF Simpli immediately on 3/19/25. I spoke with a female representative this time and she advised me that she will cancel the pending charge of $39.95 for the transaction on 3/19/25 and will refund the $39.95 for the transaction on 2/18/25. I explained that I need a refund for all transactions that was made since my subscription had been cancelled since June of 2024 according to previous representative and email. The woman said she does not have authorization to do so but will escalate my call for management to contact me within ***** hours. I never received a call a voicemail or an email stating communication was attempted. As of today the only refund I have is for the transaction on 3/19/25. Please note that the second email from the female representative shows that they cancelled my subscription again and I would receive a refund for the transaction on 2/18/25. Please refund my $359.55 immediately!

  

  Business Response

  Date: 05/07/2025

  Hello *******,

  
  Thank you for your message. Id like to take a moment to clarify the situation and respond to the points you raised.

  
  First and foremost, we apologize for any confusion or inconvenience this has caused. We take customer concerns seriously and maintain a complete and time-stamped record of all account activityincluding sign-**** cancellations, logins, charges, and support interactions.

  
  Our system shows that no cancellation was submitted on your account during your ****** trial in May 2024. When a user cancels, our system generates both an on-screen confirmation and an automatic email, and logs the event under the account history. If the cancellation had occurred as described, you would have received that confirmation email. We encourage you to check your inbox, spam, or junk folders for any email from us during that time. If you can provide that confirmation, we can look into it.

  
  While we empathize with your frustration, it is ultimately the customers responsibility to cancel the subscription within the 14-day trial period if they do not wish to be charged.

  
  According to our records, your account remained active until March 19th, 2025, when a chargeback was submitted and the account was subsequently canceled as a result of that dispute and refunded. This interaction was not through our company or by talking to a representative.

  
  Additionally, our records show that your first communication regarding this issue was on March 28th, 2025, when you spoke with one of our representatives. You subsequently followed up on May 2nd and again on May 5th. During these interactions, our team explained that, in accordance with our refund policy, only the February 18th, 2025 charge was eligible for a goodwill refund. This refund was issued as a courtesy due to the chargeback. At the time, we also clearly outlined our refund policy and its limitations.

  
  As your account remained active and in use up until the chargeback was filedand the subscription was not canceled during the trial periodwe are unable to issue refunds for any additional past charges. If you have any further documentation or concerns, please dont hesitate to contact us at ********************* so we can review any new information you may wish to provide.

  
  We appreciate your understanding.

  
  Sincerely,

  
  PDFSimpli
  

  
  

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23280551
  
  I am rejecting this response because:

  This company is stating that my first call was made on March 28, 2025 however per my call logs, please see attached screenshot, I called them on March 19, 2025 in regards to the recurring charges. Unfortunately my call logs dont go as far back as 2024, so I am unable to provide screenshots of the call made in June 2024. 
  

  Additionally, I have provided the cancellation from June 2024 that I received. The gentleman that I spoke with had stated as a good will gesture, they would cancel my subscription and refund the $39.95 charge from June 12, 2024 due to the fact that I stated I had unsubscribed within the free trial period. The representative advised me that my cancellation did not show on their end, but assured me that he had gone ahead and cancelled it and would process my refund as a courtesy. Please see attached cancellation email.

  Finally, I am being offered half of my money back from the companies support team via email. I have escalated this issue multiple times to speak with a manager and no one has reached out to me. The fact that the representative that I spoke with the past 2 times has advised me that it is only her and another associate in the customer care department and there is no way for them to speak with management is absurd. Im certain I was on a recorded line, as most reputable companies do. This young lady advised that it is impossible for me to be transferred or put on hold for a manger. Instead I was advised that a manger would contact me within ***** hours. This was my third request for a a manager. I have yet to receive a call or voicemail from management regarding my concerns. The operations of this company needs to be reviewed.

  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 05/14/2025

  Dear Ms. ************************** you for your detailed message. We acknowledge your concerns and have carefully reviewed your account history, previous correspondence, and the attachments you provided.

  
  While we understand your position regarding the date of your first call, our system records indicate that your initial contact regarding the recurring charges was on March 28, 2025. We respect the information you've submitted; however, we must rely on verifiable data within our internal systems for resolution purposes. You still contacted us March 2025 not on the year 2024. Your call logs do not go as far as 2024 but our system does.

  
  To clarify, our records do not show any contact from you in June 2024. Additionally, there is no email confirmation or documentation in our system indicating that your account was cancelled at that time or that a refund was issued. If such an email existed, we would expect it to have been provided by now. Without verifiable evidence, we are unable to validate the claim that a cancellation and refund were promised or processed in June 2024.

  
  As stated in prior communication, we have already extended a goodwill offer to refund 50% of the charges in question. This offer stands as a final resolution. We are unable to escalate the matter further or provide additional refunds beyond what has already been offered.

  
  Your case is being actively handled by our support team via email, and all concerns raised have been reviewed and addressed. At this point, there is no further action required from a manager. We apologize for any confusion caused during your interactions with our team.

  
  Given that your issue has been thoroughly reviewed and a fair resolution has been provided, there is no need for further escalation, including through the BBB. We have fulfilled our obligations and will not be issuing any additional compensation.

   

  Sincerely,
  
  Work Simpli
  

  
  

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23280551
  
  I am rejecting this response because:
  
  You are claiming that I have not provided sufficient evidence, however I have provided the cancellation email I received from your company back in June 2024. I have submitted that document to your support team via email as well.

  Furthermore, the statement I made regarding the phone calls logged in your software as being inaccurate is to prove that your system has a glitch/technical errors. I understand that my call logs do not go back to 2024, however I was able to provide you with a screenshot of my call log showing I made a call to your company on a date that your software did NOT log my call.

  I have also made multiple requests to speak with a manager. I continue to be told by customer service representatives that I would receive a call within ***** hours. As of now, I have never received a call from management.

  Please understand how frustrating this issue is and how antagonizing it is to keep receiving an automated email from your support team via email, not addressing the issue at hand. 

  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a free trial. Thought I had successfully canceled it after the free trial period but never received confirmation. When I logged in again months later to see , I used the ****** auto fill and didn't realize it logged me in under a different email and restarted a new account/free trial. Didn't realize until 6+ months later I had been charged for two accounts for over half a year at 50$ per month. When I called to tell them of the issue the representative said he didn't have a way to prove this was a mistake and basically its my fault. Just another scam free trial service that they make hard to tell if you've canceled and with the login through ****** and auto fill process be careful of creating multiple accounts on accident! I used this service for 1 day and endeed up spending over a thousand dollars for absolutely no goods or services received.

  

  Business Response

  Date: 04/21/2025

  Dear *********,

  
  We would like to clarify that our service has never offered a free trial. To access our platform, all users must complete a payment and explicitly agree to our Terms and Conditions, which clearly state that our service is a recurring subscription. A payment receipt is automatically sent upon sign-up, confirming the purchase and the recurring nature of the subscription.

  
  Our records show that you have created multiple accounts with us since 2023, each time initiating a paid subscription. These accounts were not canceled in time, which led to continued billing in accordance with our terms. It is each user's responsibility to manage their login credentials and subscriptions. Creating duplicate accountsparticularly when using features like ****** Autofilldoes not constitute an error on our part. The system functioned as designed, and your claims of being unaware are not supported by the account activity weve reviewed. We strongly encourage caution and attention when managing online subscriptions.

  
  On our part, we have already processed a refund consistent with our policies. Additionally, a supervisor took the time to speak with you directly and thoroughly explain how our system works. We have been transparent, fair, and accommodating within reason.

  
  We respectfully disagree with the statements you've made, as they misrepresent the facts of your interaction with our service.

   

  Sincerely,

  Work Simpli 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23218897
  
  I am rejecting this response. Even though I misspoke about the free trial, it is still a scam to continue an account after requested cancelation and to not refund when two separate accounts for the same person were being charged for over 6 months for the exact same service. That is bad business practice on your part and dishonest. Hope you sleep well at night scaming people.
  
  Sincerely,
  
  ********* ****

  

  Business Response

  Date: 05/02/2025

  Dear *********,

  
  Thank you for your message.

  
  While we understand your frustration, we must respectfully disagree with your characterization of the situation. Our records indicate that two separate accounts were created and maintained with different credentials, and we did not receive a cancellation request for either account until recently. In accordance with our terms of service, charges continued as the accounts remained active.

  
  We recognize that the overlap may not have been intentional, and we regret any confusion this may have caused. However, our policies are clear regarding subscription renewals and cancellations. We have acted in accordance with those policies and have already provided all applicable information and support on this matter.

  
  If you have any further questions or need assistance with closing any remaining accounts, we are happy to help. Take care!

  
  Sincerely,

  PDF Simpli

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for the free trial and cancelled after what I needed to use the app for was done. I was charged ***** even though I cancelled. So I made a dispute through ****** which is now closed and still don't have my money back. Messaged pdfsimpli and was told multiple times they would refund me. Now they do not want to give me my refund

  

  Business Response

  Date: 04/02/2025

  Hello,

  Thank you for reaching out regarding your concern. After thoroughly reviewing your account and the details of your request, we would like to clarify the following:

  Our records confirm that your subscription was not canceled during the trial period. As stated in our terms and conditions, which were agreed upon at the time of sign-up, subscriptions remain active unless canceled before the trial ends. Since your cancellation occurred after the trial had expired, the system processed the subscription charge accordingly. Please be assured that our system is highly accurate, and our records clearly indicate that your subscription was not canceled as claimed.
  

  Additionally, we never stated that a refund could not be issued. We were unable to process your refund request while a ****** dispute was open. Since you declined multiple requests to drop the dispute, this delayed the resolution and limited our ability to assist you. Now that the dispute has been closed, we are proceeding with a full refund as a ONE TIME courtesy. Refund should be processed in the next 5 to 10 business days and we added evidence of a credit note for your review.
  

  For future reference, we kindly ask that you contact us directly before initiating a dispute with ******, as this allows us to handle refund requests more efficiently. 

  Additionally, please note that per our company policy, future subscriptions that are not canceled within the trial period or billing cycle will not be eligible for any type of reimbursement.

  If you have any further questions, feel free to reach out.

  Best regards,
  
  PDF Simpli

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 40 dollars for a subscription that i had no idea I had signed up for. I called the company and they only reimbursed me for half of it.

  

  Business Response

  Date: 04/01/2025

  Dear ********,

  
  Thank you for reaching out to us regarding your recent charge. We understand your concerns and appreciate the opportunity to clarify the situation.

  
  Our records show that the charge of $39.95 was processed on December 30th for your subscription. As per our policy, subscriptions automatically renew unless canceled before the renewal date. We received your request on January 13th, after the renewal had taken place. However, as a courtesy, we provided a partial refund based on the prorated amount for the unused portion of your subscription.
  

  We have attached a copy of your payment receipt for your reference. While we regret any inconvenience this may have caused, we are unable to issue a full refund in accordance with our company policy.
  

  If you have any further questions, please feel free to reach out. We appreciate your understanding.
  

  Best regards,
  

  Work Simpli

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23140952
  
  I am rejecting this response because I did not see any indication of this being a subscription service. I initially used this service in the summer and then used it again in the winter. The likelihood that I would remember that there was a subscription charge would be low in that amount of time. I think you need to have clearer policies. You also were very unpleasant to talk to.

  
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 04/17/2025

  Dear ********,

  
  Thank you for your response. Were sorry to hear that you were dissatisfied with your experience, and we appreciate the opportunity to clarify our policies.
  Please know that we make every effort to ensure the subscription nature of our service is clearly communicated. When selecting a plan on our website, it is stated that the service is subscription-based. Before completing payment, the checkout page also clearly indicates that the subscription auto-renews, and customers are required to agree to our Terms and Conditions, which outline this in detail.

  
  In addition to the on-site disclosures, we also send a confirmation email immediately after purchase, which includes both a payment receipt and an invoice. As mentioned in our previous response, those documents were attached for your reference.

  
  While we understand that it can be easy to forget the details of a past purchase, especially with time between uses, we believe weve taken reasonable steps to communicate this information transparently. Were also sorry to hear you found the interaction unpleasantthat is never our intention, and we do our best to handle every inquiry with professionalism and respect.

  
  That said, the charge in question was valid and in line with the agreed terms. We appreciate your understanding and are happy to answer any further questions you may have.

  
  Sincerely,
  

  Work Simpli

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a one time PDF compression for just a few dollars with PDFSimpli (WorkSimpli). On March 18 they charged me for a 4 week subscription even though I never subscribed. They are claiming not to have charged me.

  

  Business Response

  Date: 03/25/2025

  Hello,

  
  Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience this may have caused.

  
  Our team has worked hard to enhance our product's functionality, and at this time, we only offer subscription-based plans. Unfortunately, we do not have a one-time purchase option. Our service renews automatically unless canceled, and we sent an email confirmation when you purchased the 14-day access.

  
  If you believe you have an active subscription with us, please send a screenshot of the transaction via email. Based on the information provided so far, we have not been able to locate an account under your details.

  
  Any questions or need further assistance, our Support Team is happy to help. You can reach us via email at ********************************* or call our customer service line at **************, available MondayFriday from 9:30 AM to 6:30 PM AST.
  We appreciate your understanding and look forward to assisting you.

  
  Best regards,

  
   PDF Simpli
  

  
  

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23109234
  
  I am rejecting this response because: the business needs to understand they website includes deceptive information. 

  They did get in touch to say they'd refund the money so I will check my credit card. 

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/17/2025

  Dear *****,

  
  Thank you for your follow-up. Were glad to hear you received our message regarding the refund and will be checking your credit card statement to confirm.
  We do want to respectfully clarify that we strive to present all information on our website clearly and transparently. Our pricing, subscription terms, and auto-renewal details are disclosed both at the point of plan selection and again on the payment page, where customers must agree to our Terms and Conditions before completing any transaction. We also provide email confirmation and receipts immediately after purchase.

  
  While we understand you may feel differently, we stand by the fact that we made every reasonable effort to communicate this information and that we did respond promptly to your concern by offering a resolution.

  
  Should you need any further assistance or clarification, our support team is available 24/7 to help.

  
  Sincerely,

  
  PDFSimpli (WorkSimpli)
  

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the site for a simple pdf converter program and in order to try software you had to enter a form of payment when I discovered after entering my payment information that this company would charge $49.95 a month for the software. This I felt was high way robbery for a pdf program and immediately thought that I had cancelled any future payment, Luckly a few months later while checking my ****** account I found that this company had begun to take already a total of three payments of $49.95. I immediately contacted the to both cancel and request a refund of all payments. First I was told by the *** that he could only give a partial month reimbursement of $20 which was unacceptable/ I asked for a manager/supervisor to call me. He called on Feb 4th during my working hours in which I was unable to respond to the call but no further communication was done. I called back on two additional occasions to have a manager call me back to no avail. My last call attempt I was advised to speak with customer service again and they should be able to reimbursement the most recent payment in which they did but still wanted the additional 2 months to be reimbursed. Finally the same manager called and basically stated he could not reimburse the money after I said is it anyway someone could trace and see that this online software was never used.

  

  Business Response

  Date: 03/19/2025

  Dear Kaisha,

  
  I hope this message finds you well. We sincerely apologize for any misunderstanding or inconvenience you may have experienced. We are reaching out regarding your recent inquiry about the refund process for your PDFSimpli account.

  Upon reviewing your account, we see that you initially signed up on November 8, 2024, using the email address ******************** for a 14-day trial period. At the end of this trial, your subscription automatically transitioned to our base plan at $49.95 per month, as outli*** in the terms and conditions you agreed to upon signing up. These terms also state that the subscription can be canceled at any time during the trial period.

  After each trial subscription purchase, our system promptly sends a confirmation email detailing the subscription terms, including auto-renewal policies and cancellation options. According to our records, your cancellation request was successfully processed on March 3, 2025, and a confirmation email was sent to your registered email address. Additionally, our system maintains a record of all communication, and we found no prior cancellation requests associated with your account. While you mentioned that you intended to cancel, our system is designed to send a confirmation email once an account is officially closed.

  
  We would like to assure you that our company upholds a 30-day no-questions-asked refund policy to prioritize customer satisfaction. As per our records, you recently contacted us, and we have processed a refund of $49.95, which should reflect in your account within 5-7 business days. We have also included evidence of the credit note for your reference.

  
  Regrettably, no further refunds can be issued at this time. However, we would love to offer you a special discount should you choose to use our services again in the future. Additionally, we offer a range of subscription plans to better suit your needs. Please feel free to reach out anytime if you need assistance.

  
  Thank you for your time and understanding.

  
  Best regards,
  
  WorkSimpli 

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23067844
  
  I am rejecting this response because: you stated that an email is sent right away after supposedly starting the trial that is not true never received anything only found out by going into my ****** account that I was being charged even though I cancelled as soon as I saw your outrageous pricing for a online pdf software that never really got cancelled. It took me three call attempts to even get the one credit of ***** your company at first was only going to give me half that. I just want to send that I am not at all happy with your explanation but obviously nothing else is going to be done and will surely inform others never to use your product/service at all.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/01/2025

  Dear Kaisha,

  We appreciate your feedback and the opportunity to clarify the situation. Our records show that a confirmation email, including your payment receipt, was sent immediately after your trial purchase. For your reference, we are forwarding a copy of that email.
  

  Additionally, our records confirm that you contacted our support team, where we explained how the system operates. It appears the subscription was not canceled within the required timeframe. The account was actually canceled on February 27th. However, as a courtesy, we issued a full refund for the last charge per company policy. A supervisor also reached out to explain the matter. We regret that our resolution did not meet your expectations.

   Please let us know if you need further clarification.

  Thank you,

  PDF Simpli

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction happened on December 7th, 2024. At the time I paid $1.49 USD for the free trial for PDFSimpli, to convert and translate documents for a college class. In the last few months I've been charged for $149.85 USD. I believed to have cancelled through their website back in December during the free trial window. I am trying to work with them to get a reimbursement for the $149.85 USD they charged me.

  

  Business Response

  Date: 03/04/2025

  Hello Bergen,

  
  I hope this message finds you well. We are writing to address your recent inquiry regarding the refund process for your PDFSimpli subscription. Upon reviewing your account history, we note that the initial sign-up occurred on December 06th, 2024, associated with the email address **************************** for a 14-day trial period. At the conclusion of this trial, your account transitioned automatically to our base subscription priced at $49.95 per month. To activate your account, you would have agreed to the terms and conditions, which clearly outline the auto-renewal details. This agreement also provides the opportunity to cancel at any time during the trial period.

  
  It is important to note that following each trial subscription purchase, our system promptly sends a confirmation email detailing the purchase specifics, subscription information, and the subsequent course of action after the trial period expires. The cancellation request for your account was successfully processed on March 2nd, 2025, and confirmation was sent to your registered email address. We maintain comprehensive records of all calls, emails, and other forms of communication. Prior to this date, we did not receive any cancellation requests from your end. You stated that you believed you would cancel your subscription in December but our system is very precise and will send you an email confirmation stating your account was closed. We provide multiple convenient options for cancellation, including via phone, chat, email, and directly through your account's profile settings. With these accessible methods, canceling your subscription is straightforward.

  
  Our company operates under a 30-day no-questions-asked refund policy, ensuring customer satisfaction. According to our records you were in contact with us recently and one charge of $49.95 is going to be refunded to your account. The refunded amount should reflect in your account within 5-7 business days. Regrettably no further refunds can be made. We included evidence of a credit note for you to review. We kindly request evidence of your attempts to cancel the account on Deember, like an email confirmation, to assist us in further reviewing your case. Without this information, we will be unable to proceed further with the matter.

  
  Best Regards,

  PDF Simpli
  

  
  

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23007719
  
  I am rejecting this response because: I did not receive an email at the end of my 14-day trial period in December. According to your statement, I should have received an email on the 20th of December, 2024 to notify me that I would be charged the amount of $49.95 for the continuation of the service. I fully acknowledge that I should have been more scrupulous in reading the initial email from December 6th, however I did not receive an email notifying me of the conclusion of the free trial. Had I been notified as you claim I was, I would have cancelled back in December of 2024. 
  
  Sincerely,
  
  Bergen *****-*******

  

  Business Response

  Date: 03/06/2025

  Hello Bergen,

  
  It seems there may be some misunderstanding regarding our response. At no point did we state that an email confirmation was sent before the trial expired. We kindly ask that you review our message carefully.

  
  To clarify, we referred only to the initial email sent on the day you subscribed, which provided details on how the service works. Since you mentioned that you think you canceled during the trial, we requested the email confirmation that our system sends upon successful cancellation. If you did not receive that email, it indicates that the cancellation was not completed correctly within the trial period.

   

  Please let us know if you need further clarification.

  
  Best regards,

  PDF Simpli

  
  

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 23007719
  
  Dear PDFSimpli Support,
  Thank you for your response.
  Unfortunately, I do not have direct proof of my cancellation attempt from December, but I clearly remember going through the process at that time. The reason I did not follow up sooner is that I saw a pop-up notification in my account stating that PDFSimpli was unable to reach my email address ****************************** I have attached a screenshot of this notification for your reference. Given this message, I assumed my cancellation request had been processed, even though I did not receive an email confirmation.
  Additionally, I would appreciate it if you could check whether my account was used after the trial period ended. Since I did not intend to continue the service, I did not log in or make use of any features. Given that I never utilized the subscription beyond the trial and genuinely believed I had canceled, I kindly ask that you consider making an exception to the 30-day refund policy and issue a full refund for both charges of $49.95.
  I appreciate your time and consideration in reviewing this request and look forward to your response.
  
  Sincerely,
  
  Bergen *****-*******

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never converted a PDF or used the product. Banner pops up every once in a while asking me to activate and I do not. This predatory company has taken ~$40/month for a product I have not used.

  

  Business Response

  Date: 02/24/2025

  Hi ******,

  We would like to bring to your attention the details concerning the account associated with the email ********************* initiated on June 28, 2024, for our 14-day trial period. Upon the expiration of the trial period, your account was automatically transitioned to our base subscription plan priced at $39.95.

  Registration on our website is entirely free, as are our editing and conversion services. However, an active subscription is required to download or print converted documents. According to your account history, you selected the 14-day access plan to convert multiple files and successfully converted a total of eight PDF files to DOC (Word) format.

  We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily. Sample of of our billing page has been included for your review.

  PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

  There is no need to worry about additional charges, as our records indicate that you recently accessed your account and canceled your subscription. We have provided supporting evidence for your review. If you have any further questions or concerns, please feel free to contact us directly.

  Contact Info | Phone: ************** | Chat - Website | Support's Email: ********************* | Tech Department: ************************************* | 
  
  Thank you for your time,

  PDFSimpli
  

  
  

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22974230
  
  I am rejecting this response because: I never installed or used this software.  As I have not used the application I did not engage in a trial period.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/10/2025

  Hello ******,

  
  We apologize for any confusion. Our system operates based on the information provided during account creation. According to our records, the account was registered with your email and paid for using your ****** account. Additionally, there were eight PDF-to-Word conversions completed on this account.

  If someone else accessed your account without your authorization, we strongly recommend reviewing your account security. We also noticed that the service was canceled directly from your account, which suggests that whoever had access was able to manage the subscription as well. Also, it was canceled on the same day you were starting the dispute with us.
  

  Unfortunately, since the transactions and account activity align with the provided credentials, we are unable to issue a refund or make further adjustments on our end. If you believe there was unauthorized access, we recommend reaching out to ****** or your bank for further assistance.

  Please let us know if you have any other concerns via email at **********************************.

   

  Thank you!

  PDF Simpli
  
  
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PDFSimpli have promised to refund *****p to me following cancellation of the contract. They have paid the monrey , but to an ?Account that has nothing to do with me. We have sent doucmentary evidence that the money has NOT been received into our Account. They have even quoted the Account they sent it to, which is an Accouint we have never heard of, don't own. They have sioply said it's up to us to use our Ban lto resolve the issue. Our bank will not be able to help, since it has no knowledge of the Accoiunt to whichj the money was senbt. This is a mistake by Pdfsimplfi in their administration.

  

  Business Response

  Date: 01/28/2025

  Hello ******,

  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. 

  
  We are writing in response to your recent inquiry regarding the refund process for your PDFSimpli subscription. Upon reviewing your account details, we confirm that the initial sign-up occurred on September 12, 2024, using the email address *********************** This account is under the name *. ****, which matches the information provided in your BBB correspondence. Additionally, our records show evidence of service usage under this account, including a document bearing your name as well, further verifying the account belongs to you. We have retrieved and attached this document for your review and reference.

  
  The subscription, which you agreed to upon signing up for the 14-day trial period, was billed using a **** card ending in 0417. A refund for the total amount of ***** was initiated on that same payment method on November 5th, 2024, and we have documented proof of this transaction.

  
  We maintain thorough records of all account activities, including calls, chats, and emails. During your interactions with our team, the details of our refund policy were explained, and the refund was processed in accordance with that policy. As the refund has already been issued and finalized, no additional refunds can be granted.

  
  If you continue to encounter issues, we recommend addressing this matter directly with your bank, as we have fulfilled our part of the process.

  
  Should you have any further questions, feel free to reach out to us directly.

  
  Kind Regards,

  PDFSimpli
  

  
  

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10.21.24 Signed up for a free trial, and tried to cancel within the time frame, ************ over 3 months and contacting them in person. They still refused to refund me the $100 for 2 months service, and so that one .pdf file accidently downloaded really cost me. Beware of this company, Pdf Simply Worksimpli, big scam company, does't allow you to cancel, and makes the entire process hard to cancel. Meanwhile they keep charging you month after month at 5x the rate of a subscriber.

  

  Business Response

  Date: 01/27/2025

  Hello ****,

  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. 

  
  We are writing to address your recent inquiry regarding your PDF Simpli account. Upon reviewing your account history, we note that the initial sign-up occurred on October 17th, 2024, associated with the email address ***************************** for a 14-day trial period. At the conclusion of this trial, your account transitioned automatically to our base subscription priced at $49.95 per month. To activate your account, you would have agreed to the terms and conditions, which clearly outline the auto-renewal details. This agreement also provides the opportunity to cancel at any time during the trial period.

  
  It is important to note that following each trial subscription purchase, our system promptly sends a confirmation email detailing the purchase specifics, subscription information, and the subsequent course of action after the trial period expires. The cancellation request for your account was successfully processed on January 21st, 2025. We maintain comprehensive records of all calls, emails, and other forms of communication within our company. Prior to this date, we did not receive any cancellation requests from your end. You stated that you attempted to cancel your subscription and found the process challenging. However, we provide multiple convenient options for cancellation, including via phone, chat, email, and directly through your account's profile settings. With these accessible methods, canceling your subscription is straightforward.

  
  Our company operates under a 30-day no-questions-asked refund policy, ensuring customer satisfaction. Following the dispute initiated on your behalf, an agreement was reached to process a reimbursement. Accordingly, two charges of $49.95 each have been refunded to your account. The refunded amount should reflect in your account within 5-7 business days. We included evidence of credit notes for you to review. We kindly request evidence of your attempts to cancel the account during the trial period, like an email confirmation, to assist us in further reviewing your case. Without this information, we will be unable to proceed further with the matter.

  
  Best Regards,

  
  PDF Simpli