Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 6/23/2025 I went to the PDFsimpli website because they offered a FREE app there to convert one document to another format. However, it wasn't really free because I was charged $1.95 so PDFsimpli could obtain my payment information. There was no perceivable information about a free trial for anything. On July 8 I was informed by ****** that there was a charge of $49.95 from PDFsimpli. I wrote to the latter immediately to tell them I had no idea what they were charging me for and to refund my money. There was no reply and so I began a dispute at ******. On 7/16/2025 I was informed by ****** that the dispute had been resolved in PDFsimpli's favor because the "seller had sent them a tracking number". If that is true, then it must be a fake one because PDFsimpli only sells subscriptions, it turns out, and nothing they can send by any carrier. I continue to dispute the unauthorized transaction according to the limited means ****** allows. I asked for nothing from ********* except to convert one document--and am not likely to ever need that or any of their other services in the future. I don't believe anyone is ever aware they are supposed to be signing up for a "free trial" when they pay their $1.95 for a "free" service at the PDFsimpli website, It is just a bait and switch maneuver,

  

  Business Response

  Date: 07/17/2025

  Hi ********,

  
  Thank you for your message. We'd like to take a moment to clarify several points regarding your experience and the recent charge.

  
  You initially signed up on June 23, 2025, and selected a 14-day trial plan for $1.95. This plan includes full access to our premium services and tools, and it is not advertised as free. We understand that you may have seen the word free in a ****** search result this is likely due to the fact that we do offer a limited-use free option called our **************** However, once you land on our website, its clearly stated which features are free and which are included in a paid subscription. Nowhere on our website do we claim that our full service is free.

  
  During your signup process, you selected a plan, reviewed the trial terms, and agreed to our Terms and Conditions, which explicitly state that the trial will automatically renew into a monthly subscription unless canceled within 14 days. These details are presented on the plan selection page, again at checkout, and in the confirmation email and invoice sent to you after purchase.

  
  The $49.95 charge on July 8 was the result of that automatic renewal. If you intended to use only the free option or did not wish to continue with a subscription, you could have either not completed payment or reached out to us directly for help. Unfortunately, it seems you may not have reviewed the terms carefully during the process. While we understand mistakes happen, the responsibility to review and understand the plan selected ultimately falls on the customer.

  
  Additionally, weve checked our records and found no email or call from you prior to the ****** dispute. Had you contacted us directly, we could have helped with a cancellation and, depending on the timing, possibly a refund. By filing a dispute right away, without giving us the chance to assist, our ability to help was limited.

  
  Regarding ******* decision: they ruled in our favor after we provided proof that the charge was valid and authorized. The "tracking number" you mentioned is simply a default system response used for physical goods, even in cases involving digital services like ours.
  Were always here to help when contacted directly. In the future, we recommend reaching out to us first at [email protected] committed to transparency and resolving issues quickly when given the chance.
  

   

  Sincerely,

  PDFSimpli
  
  

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23611367
  
  I am rejecting this response because:  It contains no truth.  I never selected a "plan", nor did I sign up for anything.  I have no use whatsoever for any of the services available at the PDFsimpli website on an ongoing basis.  I am nearly 80 years old and retired. That there was never an indication of a "free trial" is corroborated by many persons at a complaint site like Slashdot, all of them surprised as I was when they received a significant amount of money charged to their account by the seller.  They also never were informed of a "free trial" and likewise state that the seller claimed never to have heard of them or received an email from them--although, of course, PDFsimpli had no trouble charging their accounts.  I can prove I sent an email to the seller saying I did not want or need their services.
  

  ********************************************************
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 07/21/2025

  Dear Ms. ********************** you for your response, though we must again correct several false claims.

  You signed up for a 14-day trial plan, which clearly stated that it would automatically renew into a $49.95 subscription unless canceled. These terms were shown multiple times throughout the signup process including at checkout and most importantly in your confirmation email. There is no way to complete this transaction without knowingly selecting the plan and agreeing to the terms.

  We understand that you may have seen the word free in a ****** search result. However, that does not reflect our subscription offerings. Our website clearly distinguishes between our free Delayed option and our paid trial plan, and at no point is the full service advertised as free. What appears on search engines is not a substitute for reading the terms on the actual site.

  As for your reference to negative comments on sites like Slashdot, we have no connection to those platforms and cannot verify or be held accountable for unverified claims made by anonymous individuals. Wed like to emphasize that an individuals claim is not automatically valid simply because others online have made similar complaints. Seeing multiple people misunderstand or misread something doesnt prove wrongdoing it reflects a pattern of users not reviewing the terms before making a purchase, which appears to be the case here as well. Our terms are transparent, and each customer is responsible for reading and understanding them before completing a transaction.

  We also found no email from you prior to your ****** dispute. If you believe you contacted us, please forward that message to ********************************* so we can investigate further. Filing a dispute without first giving us a chance to assist limited your options, and the decision from ****** reflects the validity of the charge.

  While we understand that online services can sometimes be confusing, age or assumptions based on what others are saying do not override clear digital consent, transaction records, or personal responsibility. You completed the sign-up process, agreed to the terms, and the charge was valid which is precisely why ****** ruled in our favor. The subscription was created through a transparent and legitimate process.

  If you would still like support, please reach out to us directly. Otherwise, we consider this matter closed.

  
  Sincerely,

  PDF Simpli

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23611367
  
  I am rejecting this response because:  It keeps perpetuating the same falsehoods.  Attached is a screen shot of the email I sent to PDFsimpli on July 9 2025, to the same email they gave at ****** for "support" and which they repeated in a response here.  I have nothing more to say to these people.  I, like many others, feel conned by them and request the BBB to issue a warning against them..  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,Complaint for: PDFSIMPLI - WorkSimpli Software, LLC. On 15/05/2025 I inform PDF SImpli that according to their refund policy I want to cancel and refund the subscription. This subscription is dated 24/04/2025 and their refund policy is 30 ******* of 25/05/2025 I have not received any response so I contacted them again to find out about the refund.On 26/05/2025 I receive an email from the supplier informing me that my account has been canceled,related to the dispute opened with ******, that they cannot refund me and that I should contact *******That same day I contact ****** who informs me that they have no chargeback for this transaction,and I return this reply to the supplier.On 27/5/2025 the supplier insists that we don't have access now to refund your payment if you have already made a chargeback and again asks me to contact *******I have not received any refund.I replied that there is no information from ****** about this transaction and they again about the dispute.On 28/05/2025 I informed them that I will not give up or stop contacting them until this issue is clarified and given that it is a ***************** I can open a criminal case.The reply states that I should insist again with ****************** is an exchange of emails.I also checked that this company has several complaints in the ** and ** with similar complaints. I Have asked ****** how it does not validate this type of company and participate in this type of scam to defraud customers, because it is no longer a question of a subscription that you forgot to cancel, it is a question of not refunding the amount paid for said subscription, when the order was on time, and shielding yourself behind from ****** to justify it. Since the customer paid for the subscription and even if I want to use it, I can't because I paid for it but doesn't have access to the service. The customer is left unprotected and cheated in two ways.

  

  Business Response

  Date: 06/04/2025

  Dear *******,

  
  Thank you for your message. We understand your concerns and appreciate the opportunity to clarify the situation.

  
  According to our records, we received your first and only email regarding the refund request on May 15, 2025. Our team replied to you the same day, explaining that we were unable to process the refund because, at that point, a dispute or chargeback had already been filed through ****** for the transaction in question.

  
  Once a dispute is opened through a payment platform like ******, the transaction enters a ************ and is handled directly by ******. This means we are no longer able to issue a refund ourselvesthe matter must be resolved through ******'s dispute resolution process. These are security measures enforced by the payment provider and not something we can override. 

  
  As part of that process, your account was also closed to prevent any additional billing or complications while the dispute was under review, which is a standard policy when a chargeback is initiated.

  
  If ****** has confirmed that no dispute or chargeback was filed, we recommend asking them for written confirmation of this. We would be happy to review that documentation and see if theres any way we can assist further. Without it, unfortunately, our hands remain tied by the payment processors restrictions.

  
  We want to be clear: our intention is never to deny a valid refund or leave our customers feeling unsupported. Had we been contacted before you decided to go with ******, we would have processed your request directly and promptly under our 30-day refund policy.

  
  If youd like to continue the conversation or submit any supporting information from ******, our team is always available at ********************************* and you could open a new dispute.

  
  We truly regret any inconvenience and thank you for your understanding.
  
  PDF Simpli
  
  

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23391975
  
  I am rejecting this response because:

  I have provided and accepted all your demands to solve this issue. I even asked ****** to inform in writing that there is no pending litigation. And I wonder which excuse you are going to use now not to refund me.

  Clearly, you have not intention to refund since you have never been been ethical and willing to solve the issue and I wonder how many more people you have scammed. Because, this is what it is: a scam.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 06/27/2025

  Dear *******,

  
  Thank you for your continued correspondence.

  
  As stated in our prior response, our inability to issue a refund is not due to lack of willingness, but because the transaction was placed into dispute status through ******. When a customer initiates a dispute or chargeback through a payment processor, the transaction becomes restricted and is managed exclusively by that platform. This is a standard industry practice designed to avoid duplicate resolutions or conflicting outcomes.

  
  Unfortunately, once a dispute is filed, we are no longer able to issue a refund directlyeven if the dispute is later closed or withdrawn. These are restrictions enforced by the payment provider, not by our company.

  
  While you have claimed there is no dispute with ******, to date we have not received any official confirmation or documentation to support that claim. However, even with such confirmation, the dispute process itselfregardless of its outcomelimits our ability to act on the transaction.

  
  We want to emphasize that had you contacted us before opening a dispute with ******, we would have been able to process your refund request under our 30-day policy. Unfortunately, by choosing to pursue the matter externally first, you triggered a process that removed the transaction from our control. This has been explained to you multiple times, and we regret that this continues to be misunderstood.

  
  If you are still seeking a resolution, you are welcome to contact our Support Team at ********************************** However, based on the circumstances, there is nothing further we can do through this BBB channel. We kindly encourage you to send the written statement from ****** to our Support Team at ********************************** as noted previously, to see if we can do something about it.
  
  

  
  Sincerely,

  
  PDFSimpli

  
  

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,On April 20, 2025, I used PDFSimpli's services to convert a file and paid the $1.95 fee. On May 5, 2025, I received a notice from ****** that my credit card was charged $49.95 by PDFSimpli for their services. I filed a claim with ****** (case ID ******************* on May 5, 2025, since I did not authorize PDFSimpli to bill my credit card $49.95. The claim was denied on May 15, 2025, because PDFSimpli stated that their email has a clause that states clients will be charged $49.95 if they do not cancel within a certain timeframe. I was then advised by ****** on May 15, 2025, to contact PDFSimpli directly to see if I could receive a refund, since their website states that clients have within thirty days to request a refund and cancel their account. I closed my account with PDFSimpli on May 6, 2025, and I contacted PDFSimpli to request a refund on May 15, 2025. I had a conversation with their chatbot on May 15, 2025, and I was informed that I could receive a refund if I withdrew the claim from ******. I informed the chatbot that the claim was already closed. The chatbot then asked me to send evidence that the claim was closed, which I provided via email to PDFSimpli on May 15, 2025. I then received an email from PDFSimpli that stated that "we'll definitely refund your amount but first you need to remove the dispute from ******." I replied to PDFSimpli on May 15, 2025 that the case was already closed, and I again requested a refund of $49.95. PDFSimpli then sent me an email on May 16, 2025 that stated that the company had no way to return my refund, since the account was closed. On May 16, 2025, I responded to PDFSimpli that the company was backtracking on what it had said in the chatbot conversation and in a previous email. I then received an email on May 17, 2025 that repeated that PDFSimpli could not refund the $49.95 because the account was closed and they do "not have any access now to refund your payment."

  

  Business Response

  Date: 05/19/2025

  Dear Dorsia and Better Business Bureau,

  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to clarify the situation and explain our refund and billing policy, as well as the ****** dispute process.

  
  On April 20, 2025, the customer used PDFSimpli's document conversion service and enrolled in a trial offer for $1.95. As is clearly stated in our terms and in the confirmation email, if the trial is not canceled within the designated period, it automatically renews into a monthly subscription of $49.95. This is standard practice, and we make every effort to communicate this clearly to our users before any billing occurs.

  
  On May 5, 2025, the customer filed a dispute with ****** for the $49.95 charge. While we understand her concerns, it is important to note that once a payment is formally disputed through ******, the funds are temporarily held and the resolution process is managed entirely by ******. We submitted documentation to support the legitimacy of the charge, and on May 14, 2025, ****** ruled in our favor and closed the case.

  
  Here is a revised and polished version of those sentences with improved clarity and professionalism:
  
  Following this decision, the customer contacted us and requested a refund. In our chatbot interaction on May 15, 2025, we informed her that a refund could be issued if the ****** case was canceled or withdrawn, which is our standard protocol while a dispute is still open. However, at the time of the conversation, our representative was not aware that the ****** case had already been resolved in our favor and was simply relaying general protocol. Once we reviewed the case status, we followed up to explain that, because the dispute had already been closed and the account was canceled, we were no longer able to issue a refund through our system.

  We understand that this outcome is frustrating. However, once ****** has closed a case in the merchants favor, and especially after an account is canceled, our system no longer has access to process a direct refund through ******. This is a limitation of the dispute process, not of our willingness to cooperate.

  
  We would like to clarify the following points for future reference:

  
  Once a payment dispute or chargeback is initiated through ****** or a bank, refund options become limited and may be locked out entirely if the case is decided in the merchants favor.

  
  Our team is more than happy to resolve billing issues and issue refunds when contacted directly and promptlybefore third-party claims are filed.

  
  If the customer (Dorsia) had reached out to us directly after noticing the charge on May 5, 2025, we would have been able to explain the billing terms and process a refund, as she was still within our 30-day refund window.

  We would also like to kindly advise you, Dorsia, that in situations involving unexpected charges or billing concerns, it is always best to reach out to the merchant directly before initiating a dispute through ****** or your financial institution. In many cases, including this one, we are able to resolve the issue quickly and offer a refund when contacted within our stated policy timeframe. 

  We are truly sorry for any inconvenience this situation has caused, and we recognize how disappointing this has been. That said, we respectfully maintain that we acted in good faith, followed our refund policy, and were ultimately limited by the outcomes and constraints of the ****** dispute process.

  
  Sincerely,
  
  PDF Simpli

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23345764
  
  I am rejecting this response because: PDFSimpli is refusing to honor the refund of $49.95, which is what their chatbot and customer service representative, two agents of their company, acknowledged in written documentation. I sent screenshots of the chatbot conversation, in which the chatbot said that I would receive a refund. In addition, I previously included an email of the PDFSimpli customer service representative (****** ********* on May 15, 2025) that stated I would "definitely" receive a refund. I never received any documentation that PDFSimpli would deny a refund if the account was closed before a refund could be given to the credit card used for the PDFSimpli account, until I asked for a refund. PDFSimpli's refusal to issue a refund when it previously stated that it would send me a refund is fraudulent and dishonest. In addition, PDFSimpli's refusal to issue a refund appears retaliatory, since a claim was initially filed with ******. This manner goes against the spirit of working with clients and trying to resolve the manner in a fair and equitable manner. If PDfSimpli cannot refund the $49.95 to the original credit card, then other refund arrangements can be made. I look forward to resolving this matter promptly. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/30/2025

  Dear ****** *****,

  
  Thank you for your follow-up. We appreciate you bringing these concerns to our attention.

  
  We apologize for any confusion caused by previous communications. While our chatbot and a representative may have indicated a refund would be issued, all refunds must comply with our internal policy, which requires an active account to complete the refund transaction. Unfortunately, the account was closed before the refund could be processed, which restricted our ability to issue it to the original payment method.

  
  We regret any frustration this may have caused. If you have further questions or need additional clarification, please feel free to contact our support team directly.

   

  Sincerely,
  

  PDF Simpli

  
  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23345764
  
  I am rejecting this response because:

  Dear PDF Simpli,

  I have received your recent correspondence. However, it does not resolve the matter that I was promised a refund of $49.95 by your chatbot and customer service representative, two agents that represented your company. I am willing to reopen the antonioyyysilva account with PDF Simpli, if PDF Simpli provides a written guarantee that a refund of $49.95 will be issued to the credit card associated with the antonioyyysilva account and will issue the refund as soon as the antonioyyy account has been reopened. I look forward to resolving this matter and coming to an agreement in a prompt manner.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/04/2025

  Hello Dorsia,

   

  In our chatbot interaction, we informed you that a refund could be issued if the ****** case was canceled or withdrawn, which is our standard protocol while a dispute is still open. However, at the time of the conversation, our representative was not aware that the ****** case had already been resolved in our favor and was simply relaying general protocol. Once we reviewed the case status, we followed up to explain that with the second ****** Because the dispute had already been closed and the account was canceled, we were no longer able to issue a refund through our system. We recommended you get in contact with ****** yet again.

  We understand that this outcome is frustrating. However, once ****** has closed a case in the merchants favor, and especially after an account is canceled, our system no longer has access to process a direct refund through ******. This is a limitation of the dispute process done by you, not of our willingness to cooperate. We really wanted to give you refund but it was too late and not possible thanks to your dispute with *******
  
  Once a payment dispute or chargeback is initiated through ****** or a bank, refund options become limited and may be locked out entirely if the case is decided in the merchants favor. In this case it was in our favor.
  
  Were always happy to help resolve billing and refund issues when were contacted directly and in a timely mannerideally before a third-party claim (like through ******) is filed. Reaching out to us first often allows for a quicker and smoother resolution.

  
  At this point, were unable to take further action on our end. However, youre welcome to contact our support team at ********************************* to see if theres any possibility of reopening your account.

   

  
  Thank you for understanding.
  
  
  PDF Simpli
  

  
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23345764
  
  

  Dear PDF Simpli,

  
  I am writing to formally request a full refund of $49.95 for the service that was purchased through your website. Unfortunately, the service did not meet the expectations as promised in your advertising.

  I contacted your customer service and was informed that I would receive a refund, but the matter has not been resolved to a satisfactory resolution. Under consumer protection laws and in accordance with what your customer service representative sent me in a written email that I have evidence of, I am entitled to a refund.
  Please issue a full refund of $49.95 by check within 10 business days of receipt of this letter. The check should be made out to my name and sent to the Better Business Bureau that is handling this matter. Failure to comply may leave me no choice but to pursue further action, including filing a complaint with **** since **** offers residents of *********** protection from companies that are based in ************

  I hope this matter can be resolved promptly and amicably.

  Sincerely,

  ***** *****

  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/11/2025

  Dear Ms. ******************* appreciate your continued communication regarding your request for a refund of $49.95.

  
  As previously explained in multiple correspondences, a refund was initially offered as a courtesy. However, your decision to file a chargeback through ****** interrupted that process. Once a dispute is opened through ******, we are legally and contractually required to allow ****** to handle the matter, which limits our ability to issue a refund directly. 

  
  In this case, we responded to the dispute and ****** ruled in our favor. As a result, the matter was resolved through their platform, and the option to issue a refund outside of that process was invalidated. We have clarified this in prior responses, but it appears this information is being disregarded. When we offered the refund we did not know of your dispute with ******. As soon as we did, we informed you and explained our reasons for not refunding.

  
  Additionally, we do not issue refunds by check, nor do we operate under threats. If you believe further action is necessary on your part, you are entitled to pursue any legal avenues you deem appropriate. However, we have already provided our full explanation and position, and there is nothing further we can add.

  
  We strongly encourage you to discontinue use of third-party complaint channels like the Better Business Bureau and instead communicate with us directly, as previously requested.

  
  This will be our final response regarding this matter unless new, relevant information is presented.

  
  Sincerely,
  
  PDF Simpli
  

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23345764
  
  Dear PDF Simpli,

  
  I am writing to formally request a refund for $49.95. Despite previous communication with your team and two representatives of your company acknowledging that I would receive a refund of $49.95, the company has refused to honor what these two representatives have stated in writing. There is also no written notice to the customer that filing a claim with ****** may result in a forfeit of a refund by PDF Simpli. In addition, your refusal to provide a refund appears to disregard both several policies and consumer rights.
  

  I hope that you will consider this attempt to resolve the matter amicably and promptly. The Better Business Bureau is handling all correspondence as a part of my consumer rights. As I also mentioned in my previous correspondence, **** in *********** also offers protection to consumers as well. 
  

  Sincerely,
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 14-day free trial in the later part of May 2024. I attempted to used the website for the first 2 days, however I quickly realized I preferred *****. I cancelled my subscription on the third or fourth day of my free trial period on their website. On 6/28/24, I noticed my card was charged $39.95 on 6/12/24 from PDF Simpli. I contacted customer service at ************ to advise that I am being charged for a subscription I cancelled. The man that assisted me stated my subscription was never cancelled, however he offered to cancel it on his end and refund the $39.95 as a courtesy. I accepted offer and asked if he could send some type of confirmation. He said yes, and sent me a confirmation email (I never received this refund). Unfortunately I do not closely monitor the card that was put on file since I only use this card for subscriptions/autopays. When I was pulling all my bank information for tax purposes on 3/19/25 I realized that I was charged $39.95 monthly from 6/28/24 until 3/19/25. THAT IS $399.50! I contacted PDF Simpli immediately on 3/19/25. I spoke with a female representative this time and she advised me that she will cancel the pending charge of $39.95 for the transaction on 3/19/25 and will refund the $39.95 for the transaction on 2/18/25. I explained that I need a refund for all transactions that was made since my subscription had been cancelled since June of 2024 according to previous representative and email. The woman said she does not have authorization to do so but will escalate my call for management to contact me within ***** hours. I never received a call a voicemail or an email stating communication was attempted. As of today the only refund I have is for the transaction on 3/19/25. Please note that the second email from the female representative shows that they cancelled my subscription again and I would receive a refund for the transaction on 2/18/25. Please refund my $359.55 immediately!

  

  Business Response

  Date: 05/07/2025

  Hello *******,

  
  Thank you for your message. Id like to take a moment to clarify the situation and respond to the points you raised.

  
  First and foremost, we apologize for any confusion or inconvenience this has caused. We take customer concerns seriously and maintain a complete and time-stamped record of all account activityincluding sign-**** cancellations, logins, charges, and support interactions.

  
  Our system shows that no cancellation was submitted on your account during your ****** trial in May 2024. When a user cancels, our system generates both an on-screen confirmation and an automatic email, and logs the event under the account history. If the cancellation had occurred as described, you would have received that confirmation email. We encourage you to check your inbox, spam, or junk folders for any email from us during that time. If you can provide that confirmation, we can look into it.

  
  While we empathize with your frustration, it is ultimately the customers responsibility to cancel the subscription within the 14-day trial period if they do not wish to be charged.

  
  According to our records, your account remained active until March 19th, 2025, when a chargeback was submitted and the account was subsequently canceled as a result of that dispute and refunded. This interaction was not through our company or by talking to a representative.

  
  Additionally, our records show that your first communication regarding this issue was on March 28th, 2025, when you spoke with one of our representatives. You subsequently followed up on May 2nd and again on May 5th. During these interactions, our team explained that, in accordance with our refund policy, only the February 18th, 2025 charge was eligible for a goodwill refund. This refund was issued as a courtesy due to the chargeback. At the time, we also clearly outlined our refund policy and its limitations.

  
  As your account remained active and in use up until the chargeback was filedand the subscription was not canceled during the trial periodwe are unable to issue refunds for any additional past charges. If you have any further documentation or concerns, please dont hesitate to contact us at ********************* so we can review any new information you may wish to provide.

  
  We appreciate your understanding.

  
  Sincerely,

  
  PDFSimpli
  

  
  

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23280551
  
  I am rejecting this response because:

  This company is stating that my first call was made on March 28, 2025 however per my call logs, please see attached screenshot, I called them on March 19, 2025 in regards to the recurring charges. Unfortunately my call logs dont go as far back as 2024, so I am unable to provide screenshots of the call made in June 2024. 
  

  Additionally, I have provided the cancellation from June 2024 that I received. The gentleman that I spoke with had stated as a good will gesture, they would cancel my subscription and refund the $39.95 charge from June 12, 2024 due to the fact that I stated I had unsubscribed within the free trial period. The representative advised me that my cancellation did not show on their end, but assured me that he had gone ahead and cancelled it and would process my refund as a courtesy. Please see attached cancellation email.

  Finally, I am being offered half of my money back from the companies support team via email. I have escalated this issue multiple times to speak with a manager and no one has reached out to me. The fact that the representative that I spoke with the past 2 times has advised me that it is only her and another associate in the customer care department and there is no way for them to speak with management is absurd. Im certain I was on a recorded line, as most reputable companies do. This young lady advised that it is impossible for me to be transferred or put on hold for a manger. Instead I was advised that a manger would contact me within ***** hours. This was my third request for a a manager. I have yet to receive a call or voicemail from management regarding my concerns. The operations of this company needs to be reviewed.

  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 05/14/2025

  Dear Ms. ************************** you for your detailed message. We acknowledge your concerns and have carefully reviewed your account history, previous correspondence, and the attachments you provided.

  
  While we understand your position regarding the date of your first call, our system records indicate that your initial contact regarding the recurring charges was on March 28, 2025. We respect the information you've submitted; however, we must rely on verifiable data within our internal systems for resolution purposes. You still contacted us March 2025 not on the year 2024. Your call logs do not go as far as 2024 but our system does.

  
  To clarify, our records do not show any contact from you in June 2024. Additionally, there is no email confirmation or documentation in our system indicating that your account was cancelled at that time or that a refund was issued. If such an email existed, we would expect it to have been provided by now. Without verifiable evidence, we are unable to validate the claim that a cancellation and refund were promised or processed in June 2024.

  
  As stated in prior communication, we have already extended a goodwill offer to refund 50% of the charges in question. This offer stands as a final resolution. We are unable to escalate the matter further or provide additional refunds beyond what has already been offered.

  
  Your case is being actively handled by our support team via email, and all concerns raised have been reviewed and addressed. At this point, there is no further action required from a manager. We apologize for any confusion caused during your interactions with our team.

  
  Given that your issue has been thoroughly reviewed and a fair resolution has been provided, there is no need for further escalation, including through the BBB. We have fulfilled our obligations and will not be issuing any additional compensation.

   

  Sincerely,
  
  Work Simpli
  

  
  

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23280551
  
  I am rejecting this response because:
  
  You are claiming that I have not provided sufficient evidence, however I have provided the cancellation email I received from your company back in June 2024. I have submitted that document to your support team via email as well.

  Furthermore, the statement I made regarding the phone calls logged in your software as being inaccurate is to prove that your system has a glitch/technical errors. I understand that my call logs do not go back to 2024, however I was able to provide you with a screenshot of my call log showing I made a call to your company on a date that your software did NOT log my call.

  I have also made multiple requests to speak with a manager. I continue to be told by customer service representatives that I would receive a call within ***** hours. As of now, I have never received a call from management.

  Please understand how frustrating this issue is and how antagonizing it is to keep receiving an automated email from your support team via email, not addressing the issue at hand. 

  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a free trial. Thought I had successfully canceled it after the free trial period but never received confirmation. When I logged in again months later to see , I used the ****** auto fill and didn't realize it logged me in under a different email and restarted a new account/free trial. Didn't realize until 6+ months later I had been charged for two accounts for over half a year at 50$ per month. When I called to tell them of the issue the representative said he didn't have a way to prove this was a mistake and basically its my fault. Just another scam free trial service that they make hard to tell if you've canceled and with the login through ****** and auto fill process be careful of creating multiple accounts on accident! I used this service for 1 day and endeed up spending over a thousand dollars for absolutely no goods or services received.

  

  Business Response

  Date: 04/21/2025

  Dear *********,

  
  We would like to clarify that our service has never offered a free trial. To access our platform, all users must complete a payment and explicitly agree to our Terms and Conditions, which clearly state that our service is a recurring subscription. A payment receipt is automatically sent upon sign-up, confirming the purchase and the recurring nature of the subscription.

  
  Our records show that you have created multiple accounts with us since 2023, each time initiating a paid subscription. These accounts were not canceled in time, which led to continued billing in accordance with our terms. It is each user's responsibility to manage their login credentials and subscriptions. Creating duplicate accountsparticularly when using features like ****** Autofilldoes not constitute an error on our part. The system functioned as designed, and your claims of being unaware are not supported by the account activity weve reviewed. We strongly encourage caution and attention when managing online subscriptions.

  
  On our part, we have already processed a refund consistent with our policies. Additionally, a supervisor took the time to speak with you directly and thoroughly explain how our system works. We have been transparent, fair, and accommodating within reason.

  
  We respectfully disagree with the statements you've made, as they misrepresent the facts of your interaction with our service.

   

  Sincerely,

  Work Simpli 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23218897
  
  I am rejecting this response. Even though I misspoke about the free trial, it is still a scam to continue an account after requested cancelation and to not refund when two separate accounts for the same person were being charged for over 6 months for the exact same service. That is bad business practice on your part and dishonest. Hope you sleep well at night scaming people.
  
  Sincerely,
  
  ********* ****

  

  Business Response

  Date: 05/02/2025

  Dear *********,

  
  Thank you for your message.

  
  While we understand your frustration, we must respectfully disagree with your characterization of the situation. Our records indicate that two separate accounts were created and maintained with different credentials, and we did not receive a cancellation request for either account until recently. In accordance with our terms of service, charges continued as the accounts remained active.

  
  We recognize that the overlap may not have been intentional, and we regret any confusion this may have caused. However, our policies are clear regarding subscription renewals and cancellations. We have acted in accordance with those policies and have already provided all applicable information and support on this matter.

  
  If you have any further questions or need assistance with closing any remaining accounts, we are happy to help. Take care!

  
  Sincerely,

  PDF Simpli

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a one time PDF compression for just a few dollars with PDFSimpli (WorkSimpli). On March 18 they charged me for a 4 week subscription even though I never subscribed. They are claiming not to have charged me.

  

  Business Response

  Date: 03/25/2025

  Hello,

  
  Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience this may have caused.

  
  Our team has worked hard to enhance our product's functionality, and at this time, we only offer subscription-based plans. Unfortunately, we do not have a one-time purchase option. Our service renews automatically unless canceled, and we sent an email confirmation when you purchased the 14-day access.

  
  If you believe you have an active subscription with us, please send a screenshot of the transaction via email. Based on the information provided so far, we have not been able to locate an account under your details.

  
  Any questions or need further assistance, our Support Team is happy to help. You can reach us via email at ********************************* or call our customer service line at **************, available MondayFriday from 9:30 AM to 6:30 PM AST.
  We appreciate your understanding and look forward to assisting you.

  
  Best regards,

  
   PDF Simpli
  

  
  

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23109234
  
  I am rejecting this response because: the business needs to understand they website includes deceptive information. 

  They did get in touch to say they'd refund the money so I will check my credit card. 

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/17/2025

  Dear *****,

  
  Thank you for your follow-up. Were glad to hear you received our message regarding the refund and will be checking your credit card statement to confirm.
  We do want to respectfully clarify that we strive to present all information on our website clearly and transparently. Our pricing, subscription terms, and auto-renewal details are disclosed both at the point of plan selection and again on the payment page, where customers must agree to our Terms and Conditions before completing any transaction. We also provide email confirmation and receipts immediately after purchase.

  
  While we understand you may feel differently, we stand by the fact that we made every reasonable effort to communicate this information and that we did respond promptly to your concern by offering a resolution.

  
  Should you need any further assistance or clarification, our support team is available 24/7 to help.

  
  Sincerely,

  
  PDFSimpli (WorkSimpli)
  

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the site for a simple pdf converter program and in order to try software you had to enter a form of payment when I discovered after entering my payment information that this company would charge $49.95 a month for the software. This I felt was high way robbery for a pdf program and immediately thought that I had cancelled any future payment, Luckly a few months later while checking my ****** account I found that this company had begun to take already a total of three payments of $49.95. I immediately contacted the to both cancel and request a refund of all payments. First I was told by the *** that he could only give a partial month reimbursement of $20 which was unacceptable/ I asked for a manager/supervisor to call me. He called on Feb 4th during my working hours in which I was unable to respond to the call but no further communication was done. I called back on two additional occasions to have a manager call me back to no avail. My last call attempt I was advised to speak with customer service again and they should be able to reimbursement the most recent payment in which they did but still wanted the additional 2 months to be reimbursed. Finally the same manager called and basically stated he could not reimburse the money after I said is it anyway someone could trace and see that this online software was never used.

  

  Business Response

  Date: 03/19/2025

  Dear Kaisha,

  
  I hope this message finds you well. We sincerely apologize for any misunderstanding or inconvenience you may have experienced. We are reaching out regarding your recent inquiry about the refund process for your PDFSimpli account.

  Upon reviewing your account, we see that you initially signed up on November 8, 2024, using the email address ******************** for a 14-day trial period. At the end of this trial, your subscription automatically transitioned to our base plan at $49.95 per month, as outli*** in the terms and conditions you agreed to upon signing up. These terms also state that the subscription can be canceled at any time during the trial period.

  After each trial subscription purchase, our system promptly sends a confirmation email detailing the subscription terms, including auto-renewal policies and cancellation options. According to our records, your cancellation request was successfully processed on March 3, 2025, and a confirmation email was sent to your registered email address. Additionally, our system maintains a record of all communication, and we found no prior cancellation requests associated with your account. While you mentioned that you intended to cancel, our system is designed to send a confirmation email once an account is officially closed.

  
  We would like to assure you that our company upholds a 30-day no-questions-asked refund policy to prioritize customer satisfaction. As per our records, you recently contacted us, and we have processed a refund of $49.95, which should reflect in your account within 5-7 business days. We have also included evidence of the credit note for your reference.

  
  Regrettably, no further refunds can be issued at this time. However, we would love to offer you a special discount should you choose to use our services again in the future. Additionally, we offer a range of subscription plans to better suit your needs. Please feel free to reach out anytime if you need assistance.

  
  Thank you for your time and understanding.

  
  Best regards,
  
  WorkSimpli 

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23067844
  
  I am rejecting this response because: you stated that an email is sent right away after supposedly starting the trial that is not true never received anything only found out by going into my ****** account that I was being charged even though I cancelled as soon as I saw your outrageous pricing for a online pdf software that never really got cancelled. It took me three call attempts to even get the one credit of ***** your company at first was only going to give me half that. I just want to send that I am not at all happy with your explanation but obviously nothing else is going to be done and will surely inform others never to use your product/service at all.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/01/2025

  Dear Kaisha,

  We appreciate your feedback and the opportunity to clarify the situation. Our records show that a confirmation email, including your payment receipt, was sent immediately after your trial purchase. For your reference, we are forwarding a copy of that email.
  

  Additionally, our records confirm that you contacted our support team, where we explained how the system operates. It appears the subscription was not canceled within the required timeframe. The account was actually canceled on February 27th. However, as a courtesy, we issued a full refund for the last charge per company policy. A supervisor also reached out to explain the matter. We regret that our resolution did not meet your expectations.

   Please let us know if you need further clarification.

  Thank you,

  PDF Simpli

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction happened on December 7th, 2024. At the time I paid $1.49 USD for the free trial for PDFSimpli, to convert and translate documents for a college class. In the last few months I've been charged for $149.85 USD. I believed to have cancelled through their website back in December during the free trial window. I am trying to work with them to get a reimbursement for the $149.85 USD they charged me.

  

  Business Response

  Date: 03/04/2025

  Hello Bergen,

  
  I hope this message finds you well. We are writing to address your recent inquiry regarding the refund process for your PDFSimpli subscription. Upon reviewing your account history, we note that the initial sign-up occurred on December 06th, 2024, associated with the email address **************************** for a 14-day trial period. At the conclusion of this trial, your account transitioned automatically to our base subscription priced at $49.95 per month. To activate your account, you would have agreed to the terms and conditions, which clearly outline the auto-renewal details. This agreement also provides the opportunity to cancel at any time during the trial period.

  
  It is important to note that following each trial subscription purchase, our system promptly sends a confirmation email detailing the purchase specifics, subscription information, and the subsequent course of action after the trial period expires. The cancellation request for your account was successfully processed on March 2nd, 2025, and confirmation was sent to your registered email address. We maintain comprehensive records of all calls, emails, and other forms of communication. Prior to this date, we did not receive any cancellation requests from your end. You stated that you believed you would cancel your subscription in December but our system is very precise and will send you an email confirmation stating your account was closed. We provide multiple convenient options for cancellation, including via phone, chat, email, and directly through your account's profile settings. With these accessible methods, canceling your subscription is straightforward.

  
  Our company operates under a 30-day no-questions-asked refund policy, ensuring customer satisfaction. According to our records you were in contact with us recently and one charge of $49.95 is going to be refunded to your account. The refunded amount should reflect in your account within 5-7 business days. Regrettably no further refunds can be made. We included evidence of a credit note for you to review. We kindly request evidence of your attempts to cancel the account on Deember, like an email confirmation, to assist us in further reviewing your case. Without this information, we will be unable to proceed further with the matter.

  
  Best Regards,

  PDF Simpli
  

  
  

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23007719
  
  I am rejecting this response because: I did not receive an email at the end of my 14-day trial period in December. According to your statement, I should have received an email on the 20th of December, 2024 to notify me that I would be charged the amount of $49.95 for the continuation of the service. I fully acknowledge that I should have been more scrupulous in reading the initial email from December 6th, however I did not receive an email notifying me of the conclusion of the free trial. Had I been notified as you claim I was, I would have cancelled back in December of 2024. 
  
  Sincerely,
  
  Bergen *****-*******

  

  Business Response

  Date: 03/06/2025

  Hello Bergen,

  
  It seems there may be some misunderstanding regarding our response. At no point did we state that an email confirmation was sent before the trial expired. We kindly ask that you review our message carefully.

  
  To clarify, we referred only to the initial email sent on the day you subscribed, which provided details on how the service works. Since you mentioned that you think you canceled during the trial, we requested the email confirmation that our system sends upon successful cancellation. If you did not receive that email, it indicates that the cancellation was not completed correctly within the trial period.

   

  Please let us know if you need further clarification.

  
  Best regards,

  PDF Simpli

  
  

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 23007719
  
  Dear PDFSimpli Support,
  Thank you for your response.
  Unfortunately, I do not have direct proof of my cancellation attempt from December, but I clearly remember going through the process at that time. The reason I did not follow up sooner is that I saw a pop-up notification in my account stating that PDFSimpli was unable to reach my email address ****************************** I have attached a screenshot of this notification for your reference. Given this message, I assumed my cancellation request had been processed, even though I did not receive an email confirmation.
  Additionally, I would appreciate it if you could check whether my account was used after the trial period ended. Since I did not intend to continue the service, I did not log in or make use of any features. Given that I never utilized the subscription beyond the trial and genuinely believed I had canceled, I kindly ask that you consider making an exception to the 30-day refund policy and issue a full refund for both charges of $49.95.
  I appreciate your time and consideration in reviewing this request and look forward to your response.
  
  Sincerely,
  
  Bergen *****-*******

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never converted a PDF or used the product. Banner pops up every once in a while asking me to activate and I do not. This predatory company has taken ~$40/month for a product I have not used.

  

  Business Response

  Date: 02/24/2025

  Hi ******,

  We would like to bring to your attention the details concerning the account associated with the email ********************* initiated on June 28, 2024, for our 14-day trial period. Upon the expiration of the trial period, your account was automatically transitioned to our base subscription plan priced at $39.95.

  Registration on our website is entirely free, as are our editing and conversion services. However, an active subscription is required to download or print converted documents. According to your account history, you selected the 14-day access plan to convert multiple files and successfully converted a total of eight PDF files to DOC (Word) format.

  We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily. Sample of of our billing page has been included for your review.

  PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

  There is no need to worry about additional charges, as our records indicate that you recently accessed your account and canceled your subscription. We have provided supporting evidence for your review. If you have any further questions or concerns, please feel free to contact us directly.

  Contact Info | Phone: ************** | Chat - Website | Support's Email: ********************* | Tech Department: ************************************* | 
  
  Thank you for your time,

  PDFSimpli
  

  
  

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22974230
  
  I am rejecting this response because: I never installed or used this software.  As I have not used the application I did not engage in a trial period.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/10/2025

  Hello ******,

  
  We apologize for any confusion. Our system operates based on the information provided during account creation. According to our records, the account was registered with your email and paid for using your ****** account. Additionally, there were eight PDF-to-Word conversions completed on this account.

  If someone else accessed your account without your authorization, we strongly recommend reviewing your account security. We also noticed that the service was canceled directly from your account, which suggests that whoever had access was able to manage the subscription as well. Also, it was canceled on the same day you were starting the dispute with us.
  

  Unfortunately, since the transactions and account activity align with the provided credentials, we are unable to issue a refund or make further adjustments on our end. If you believe there was unauthorized access, we recommend reaching out to ****** or your bank for further assistance.

  Please let us know if you have any other concerns via email at **********************************.

   

  Thank you!

  PDF Simpli
  
  
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PDFSimpli have promised to refund *****p to me following cancellation of the contract. They have paid the monrey , but to an ?Account that has nothing to do with me. We have sent doucmentary evidence that the money has NOT been received into our Account. They have even quoted the Account they sent it to, which is an Accouint we have never heard of, don't own. They have sioply said it's up to us to use our Ban lto resolve the issue. Our bank will not be able to help, since it has no knowledge of the Accoiunt to whichj the money was senbt. This is a mistake by Pdfsimplfi in their administration.

  

  Business Response

  Date: 01/28/2025

  Hello ******,

  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. 

  
  We are writing in response to your recent inquiry regarding the refund process for your PDFSimpli subscription. Upon reviewing your account details, we confirm that the initial sign-up occurred on September 12, 2024, using the email address *********************** This account is under the name *. ****, which matches the information provided in your BBB correspondence. Additionally, our records show evidence of service usage under this account, including a document bearing your name as well, further verifying the account belongs to you. We have retrieved and attached this document for your review and reference.

  
  The subscription, which you agreed to upon signing up for the 14-day trial period, was billed using a **** card ending in 0417. A refund for the total amount of ***** was initiated on that same payment method on November 5th, 2024, and we have documented proof of this transaction.

  
  We maintain thorough records of all account activities, including calls, chats, and emails. During your interactions with our team, the details of our refund policy were explained, and the refund was processed in accordance with that policy. As the refund has already been issued and finalized, no additional refunds can be granted.

  
  If you continue to encounter issues, we recommend addressing this matter directly with your bank, as we have fulfilled our part of the process.

  
  Should you have any further questions, feel free to reach out to us directly.

  
  Kind Regards,

  PDFSimpli