Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a membership with flexjobs. I tried to cancel my membership only to find that there was no way to do it on their site.They sent me a video step for step showing how to cancel your membership on ******** after I commented.I followed the steps but immediately was stopped because the layout was different then I still got to the page I needed to to cancel. And the option was not there. Where It clearly shows it to be in the video they provided..They also said I could use the chat or call the phone number. I tried to click on the chat symbol several times. it would not allow me to. this happened during regular business hours.I then called it is automated but that was fine. I followed the prompts It needed your phone number. That is on your resume. Which is the number I have ****** said they could not find my acct. And asked me to enter the number that was on the resume so I entered it in manually. It said it still couldn't find it and asked me repeatedly to enter the # on my resume I tried one more time still nothing and no other options. I had to cancel my credit ******* tried to charge my card weekly for a month..23.95 I would have to gather documentation.. but all I want is for them to fix this. I truly believe it is a complete scam considering all the different ways I tried to cancelmy membership.. I am shocked as well with the good reviews and that it is backed by the bbb.. I don't feel they should get away with scamming people like this and believe they should be addressed on this issue..from what I am seeing online it is insane that I the only one experiencing these problems.unless they are manipulating their reveiws.

  

  Business Response

  Date: 06/02/2025

  Dear ****** *********,

  Hello, 

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised in your complaint.
  After conducting an internal investigation, we want to clarify the details surrounding the subscription created on April 23, 2025. The subscription began with the purchase of our 14-day trial for $2.95. It was scheduled to automatically renew on May 7, 2025, at a rate of $23.95. However, due to a payment processing issue, the renewal payment was not successfully completed. A confirmation email outlining the subscription details and the scheduled renewal date was promptly dispatched on April 23, 2025; within the email, the subscription renewal and date were provided. 

  The subscription was set to automatically renew on May 7, 2025, at a monthly fee of $23.95. We received no cancellation requests from  Ms. ********* throughout the active subscription period. 
  The subscription was canceled on June 1, 2025. We assure you that the account is inactive, and no charges were processed on the account. 
  We trust that this information clarifies the timeline and actions taken. If there are any additional concerns or questions, please feel free to reach out. 

  Thank you for your understanding.
  Sincerely,

  FlexJobs Support Team
  

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four years ago, I used Zety to help me make a resume and it inserted me into a subscription after the 14 day ***** I havent used the subscription in 4 years, as they could see, and received zero emails about the product since I first used it all those years ago. Thus, I naturally forgot I had it and have been charged a massive amount of money for a service I havent used. It seems intentional they never sent out follow up emails or promotional ones or ones to remind you of upcoming billing from them in order for this exact situation to occur. When I noticed the other day I was still subscribed, they only refunded me three months worth and claimed it was out of courtesy and their final decision per corporate level. The monthly charge is nearly $30.

  

  Business Response

  Date: 05/27/2025

  Thank you for the opportunity to resolve this complaint from ******* *****.  
  
  We have reviewed our files and our records show that ******* ***** signed up for our Resume ******* services on May 14, 2021.  The copy online  provided ******* ***** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ******* ***** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ******* ***** made that selection, immediately below the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ******* ***** clicked on Continue, she arrived at the payment page. Immediately in between where ******* ***** entered his credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.70 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on May 29, 2021 to our monthly service at USD ***** per month.'' This page also provides information on how ******* ***** could cancel before this monthly charge.  Finally, ******* ***** was also sent an email to the email address provided to us on the same day confirming ******* ***** access to our services and reiterating one more time that Your subscription begins immediately and renews on May 29, 2021  to our service at USD ***** billed every 4 weeks.'' Accordingly, ******* Weltss card was charged USD ***** for the applicable month of service on May 29, 2021.  Our records do not show any cancellation attempts nor cancellation requests by ******* ***** previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ******* ***** and refunded him twelve charges in the amounts of USD ***** each on May 25, 2025 and May 27, 2025. ******* ***** has been refunded a total amount of USD ****** as of May 27, 2025.
  
  Please advise ******* ***** to allow from seven to ten business days from the processing date for the funds to be credited to his bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23380195
  
  I am rejecting this response because: a one year refund remains unsatisfactory for a service I haven't been notified of and haven't used for four years. Their long-term silence regarding my subscription or any upcoming billing comes across as intentional in hopes of this exact circumstance. Their have been zero attempts of contacting me or notifying me over the years that I still had it. Many others have had the same issue with them, which you can see through online reviews. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 06/02/2025

  Thank you again for the opportunity to resolve this complaint from ******* *****. 
  
  As outlined in our Terms and Conditions, our charges are generally non-refundable. However, as a gesture of goodwill, we previously made an exception in the case of ******* ***** and processed refunds for twelve charges of USD ***** each on May 25, 2025, and May 27, 2025.
  
  In total, USD ****** has been refunded to Mr. ***** as of May 27, 2025.
  
  Please note that no further refunds will be issued in accordance with our refund policy.
  
  We trust this resolves this issue. 
  
  

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23380195
  
  I am rejecting this response because: The refund is approximately for 25% of the amount of a service I only used once and was never notified about having again. It is grossly insufficient and insulting. The lack of communication of any upcoming charges for years is manipulative and of bad business practice.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint against ************************** for unauthorized subscription charges.On March 18, 2025, I paid 2 (approximately $2.15 USD) to create a CV using **************************. I believed this was a one-time payment. At no point during the process was it clearly disclosed that I would be enrolled in a recurring subscription.However, I was subsequently charged ***** on March 29, 2025, and ***** on April 26, 2025, without my knowledge or consent. I have not used the service since the original CV creation, and these charges came as an unwelcome surprise.I contacted Zetys support team on April 29, 2025, requesting an immediate cancellation of the subscription and a full refund of both charges. As of now, I have not received a resolution.I am currently unemployed, and these unexpected charges have placed me under financial stress. I believe Zety.coms subscription model is misleading and lacks transparency, particularly for first-time users.I respectfully request the Better Business Bureaus assistance in:Securing a full refund for the unauthorized charges.Ensuring that ************************** improves the clarity of its billing practices and does not continue this misleading approach.Thank you for your attention to this matter.Sincerely,Betul ***** ********************* *************************** Acoount ************

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to resolve this complaint from Betul Dirik.  
  
  We have reviewed our files, and our records show that Betul Dirik signed up for our Resume ******* services on 15-Mar-2025. The copy online clearly provided Betul Dirik with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is prorated at a lower rate per month but which is paid upfront for access to the services all year long. Betul Dirik chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where Betul Dirik made that selection, immediately below the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and Betul Dirik clicked on Continue, he arrived at the payment page. Immediately in between where Betul Dirik entered his credit card information and the Get your Resume option, we indicate that:
  
  By clicking 'Get Your Resume' below, you agree to be charged USD 1.70 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends, which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on 29-Mar-2025 to our monthly service at USD ***** per month.'' This page also provides information on how Betul Dirik could cancel before this monthly charge.  Finally, Betul Dirik was also sent an email to the email address provided to us (pinkydust***************************) on the same day confirming Betul Dirik access to our services and reiterating one more time that Your subscription begins immediately and renews on 29-Mar-2025  to our service at USD ***** billed every 4 weeks.'' Accordingly, Betul Dirik's card was charged USD ***** for the applicable month of service on 29-Mar-2025.  Our records do not show any cancellation attempts or cancellation requests by Betul Dirik previous to the date of the charges. On 29-Apr-2025, Betul Dirik called one of our call centers and requested the cancellation of the subscription and to be refunded. A center agent canceled the subscription and refunded Betul Dirik accordingly. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for Betul Dirik and refunded him two charges in the amounts of USD ***** each on 29-Apr-2025. Betul Dirik has been refunded a total amount of USD ***** as of 02-May-2025.
  
  Please advise Betul Dirik to allow seven to ten business days from the processing date for the funds to be credited to his bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a fee and reached out to the website and o cancel the subscription. They said they would refund the money $23.95 to me and cancel the subscription. They then charged me again for $23.95. I have reached out again and they state that they will refund the last charge but that is all. I should not have even been charged a second time. I will forward the emails between myself and the customer service if needed but have included screenshots.

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to resolve this complaint from ******* *******.   
  
  At this time we request further information from Ms. ******* so we can confirm what services she signed up for. We note that she mentioned charges but we cannot confirm that the account we have located is the one being mentioned. Please have Ms. ******* confirms the first six and the last four digits of her charged credit card with bank statements and account ID and informs you if there are any alternate email addresses associated with ApplePay or GooglePay that she could have used to sign up for our services as well as the dates of subscription and use of service.
  
  We look forward to receiving a further response so we can finalize this matter with Ms. ****************

  Customer Answer

  Date: 04/17/2025

  4423-19xx-xxxx-1437 are the card numbers they asked for.

  I didnt use Applepay or Googlepay, I used my debit card. 
  

  I thought I only used my email *********************** for the account but in one of the emails from the company it said I used ***************** I thought I just sent the resume to that email. 
  

  however, when I first asked about cancelling the account, they said they would cancel it and refund the money. They did not ask for more information so I thought everything was fine and they would refund it. Then they charged my account again and thats when I was asked for more information about my card number and such.
  

  Im sorry for the confusion but they said they would fix the problem and refund the money. Then I was charged again. If more information was needed to fix the problem originally then they should have asked on the beginning.
  

  They have refunded the second payment they charged but not the first. 

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23206489
  
  

  
  

  4423-19xx-xxxx-1437 are the card numbers they asked for.

  I didnt use Applepay or Googlepay, I used my debit card. 
  

  I thought I only used my email *********************** for the account but in one of the emails from the company it said I used ***************** I thought I just sent the resume to that email. 
  

  however, when I first asked about cancelling the account, they said they would cancel it and refund the money. They did not ask for more information so I thought everything was fine and they would refund it. Then they charged my account again and thats when I was asked for more information about my card number and such.
  

  Im sorry for the confusion but they said they would fix the problem and refund the money. Then I was charged again. If more information was needed to fix the problem originally then they should have asked on the beginning.
  

  They have refunded the second payment they charged but not the first.
  

  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/22/2025

  Thank you for the opportunity to resolve this complaint from ******* *******.  
  
  We have reviewed our files and our records show that ******* ******* signed up for our Resume ******* services on March 2, 2025.  The copy online provided ******* ******* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ******* ******* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ******* ******* made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ******* ******* clicked on Continue, she arrived at the payment page. Immediately in between where ******* ******* entered her credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.25 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on March 17, 2025 to our monthly service at USD ***** per month.'' This page also provides information on how ******* ******* could cancel before this monthly charge.  Finally, ******* ******* was also sent an email to the email address provided to us on the same day confirming ******* ******* access to our services and reiterating one more time that Your subscription begins immediately and renews on March 17, 2025  to our service at USD ***** billed every 4 weeks.'' Accordingly, ******* ******** card was charged USD ***** for the applicable month of service on March 17, 2025.  Our records do not show any cancellation attempts nor cancellation requests by ******* ******* previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ******* ******* and refunded her two charges in the amounts of USD ***** each on April 15, 2025 and April 22, 2025. ******* ******* has been refunded a total amount of Total refunded amount as of April 22, 2025.
  
  Please advise ******* ******* to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a membership to FlexJobs (Bold LLC/PR) for $29.85 on 03/06/2024. It took two days for me to realize that their listings were outdated and/or listed freely on other websites like **********. I did not use their service to apply for jobs. On 03/08/2024, I cancel my subscription and requested a refund based on their satisfaction guarantee. I received a partial refund of $14.93 and an email stating that I needed to cancel the account on the same day for a full refund. This is not consistent with their Satisfaction Guarantee policy which states to request a refund within 14-days. I am submitting this complaint so that other consumers are not duped out of their hard earned money and Flexjobs' false advertising.

  

  Business Response

  Date: 03/10/2025

  Dear ******** ********,

  Hello, 

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised in your complaint.
  After conducting an internal investigation, we want to clarify the details surrounding the subscription created on March 6, 2025. The subscription was initiated by purchasing our 3 month subscription for $29.85. The subscription will be auto-renewed on June 6, 2025, for $29.85. a confirmation email outlining the subscription details and the scheduled renewal date was promptly dispatched on March 6, 2025; within the email, the subscription renewal and date were provided. We received no cancellation requests from  Ms. ******** throughout the active subscription period. 

  The subscription was canceled on March 8, 2025. We assure you that the account is inactive, and no further charges will be attempted unless the subscription is reactivated. Based on the findings, we can confirm that only one charge were performed to Ms. ********* account: on March 6, 2025, for $29.85. We have refunded two charges, one of $14.92 and one of $14.93 on March 8, 2025 and  March 10, 2025 for a total of  $29.85 as of March 10, 2025, you should be able to receive the refund within the next 7 to 10 business days.

  We trust that this information clarifies the timeline and actions taken. If there are any additional concerns or questions, please feel free to reach out. 
  Thank you for your understanding.

  Sincerely,
  FlexJobs Support Team

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to create a resume, so the first thing I did was go to ****** and type in "Free Online Resume Builder." The first non sponsored link was for ************************************* the **** ***** it says "The Best Free Online Resume Builder - ResumeBuilder.com"In the site description it says "Start your resume for free with over 30 professional and customizable templates that make it easy to write a winning resume." (I do recognize that the site description could be interpreted as only meaning you could "start" your resume, not "finish." But honestly I think that is intentionally deceptive in order to get people to invest their time with the services offered on the site so that they don't want their time to be wasted and end up paying for the subscription at the end of the process of creating the resume)So basically, they advertise a "Free Online Resume Builder" that after you begin the process of creating your resume, that not until the very end of it are you told that you have to pay for it in order to download, email or otherwise utilize the document that you just invested an hour or more into creating.Yes, they do offer a good product. However, it's not free. And their marketing and advertising strategies are intentionally misleading.

  

  Business Response

  Date: 03/07/2025

  
  Thank you for the opportunity to address Max ******* concerns. We greatly appreciate his feedback and sincerely apologize for any confusion or inconvenience he may have experienced while using our site.
  At Resume Builder, we highly value our customers and strive to ensure that our platform is clear, user-friendly, and beneficial to job seekers. We take Max ******* comments seriously and will consider them as we continue improving our site and services.
  
  We would like to take this opportunity to clarify our subscription model. While our core services are free, certain premium features require a subscription. If a user attempts to access these premium tools, they will be presented with various subscription options. Once a preferred option is selected, they will be directed to the payment page for credit card entry. We understand that this may have led to some confusion, and we sincerely regret any misunderstanding.
  
  We trust this resolves this matter.
  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/20/2025, I signed up for flex jobs by paying the $20 monthly fee to gain access to their extensive job board. I have only been able to apply to 1 job because whenever i access the board, there are 0 listings! I would like a full refund as this business has duped me through false advertising.

  

  Business Response

  Date: 03/03/2025

  Dear ****** *****-****,

  We trust this message finds you in good health. Following an internal investigation, we have successfully located an account with the details you provided. This account was created on February 21, 2025 for an initial amount of $2.95, we were unable to identify the charges you mentioned.
  However, it seems there might be a possibility that your subscription is linked to a different email or information. To assist us in further resolving this matter, could you please provide any additional information that might help us identify another subscription associated with your details such as Other email addresses you think may be linked to the account,
  the first 6 and last 4 digits of the credit card, the full name on the credit card, the phone number provided in the account, and evidence of charges such as Bank statements connected to a potential second subscription with FlexJobs.
  Regarding the cancellation and refund process, it's essential to note that managing these requests for transactions completed through phone apps such as ****** Play or Apple Pay must be done directly within the respective app. Unfortunately, we do not have access to these specific payment details. We appreciate your understanding in this matter.
  We trust this addresses any concerns you may have.
  For any additional concerns or questions, please don't hesitate to contact us at *************************************************************.
  Sincerely,

  FlexJobs Support Team
  

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/21/2025 I was billed the full amount of $23.95 in spite of the fact that I attempted to cancel my subscription about a week prior. When I contacted customer service, a refund was issued for only $11.98. At first it was immediately available in my bank account, but was no longer showing three hours later. After attempting to contact customer service via email on two separate occasions, I finally contacted support through their online chat. The support agent stated that there was a cancelation fee of half of what I paid. Why am I being charged for half of the subscription when it was a fault on their end that my subscription wasn't successfully canceled a week prior to the renewal?

  

  Business Response

  Date: 02/25/2025

  Thank you for the opportunity to resolve this complaint from **** *********.  
  
  We have reviewed our files and our records show that **** ********* signed up for our Resume ******* services on February 6, 2025.  The copy online provided **** ********* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. **** ********* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where **** ********* made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and **** ********* clicked on Continue, she arrived at the payment page. Immediately in between where **** ********* entered her credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on February 20, 2025  to our monthly service at USD ***** per month.'' This page also provides information on how **** ********* could cancel before this monthly charge.  Finally, **** ********* was also sent an email to the email address provided to us on the same day confirming **** ********* access to our services and reiterating one more time that Your subscription begins immediately and renews on February 20, 2025  to our service at USD ***** billed every 4 weeks.'' Accordingly, **** ********** card was charged USD ***** for the applicable month of service on February 20, 2025.  Our records do not show any cancellation attempts nor cancellation requests by **** ********* previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for **** ********* and refunded her two refunds charges in the amounts of USD ***** and USD ***** each on February 20, 2025 and February 25, 2025. **** ********* has been refunded a total amount of USD ***** as of Current date.
  
  Please advise **** ********* to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It appears that the full refund was only given after a promise was made to be reported to the BBB but before the actual report.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In approximately Feb 2024, I was online looking for a cover letter. I came across My Perfect Cover Letters website. At the time, I was told there would be a charge of approximately $3. Months later, I discovered that I was being charged ~$27 a month. I reached out to customer service to inquire about getting refunded for the full amount I had been charged for about 10 months. I was told that I could be refunded, but never received a confirmation email. I called back and spoke to a different person and they stated that I could only be refunded for 3 months. This practice by My Perfect Cover Letter is extremely deceptive. There are numerous complaints about this practice. The company has refunded me for about 3 months of payments, but I am seeking all of the charges dating back to last February. It is important to note that I only used the service the first time and did not use a subscription that I was being charged for.

  

  Business Response

  Date: 02/24/2025

  Thank you for the opportunity to resolve this complaint from ****** *******.  
  
  We have reviewed our files and our records show that **** ***** ****** signed up for our Resume ******* services on February 19, 2024.  The copy online provided ****** ******* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ****** ******* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ****** ******* made that selection, immediately below the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ****** ******* clicked on Continue, she arrived at the payment page. Immediately in between where ****** ******* entered his credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on March 5, 2024 to our monthly service at USD ***** per month.'' This page also provides information on how ****** ******* could cancel before this monthly charge.  Finally, ****** ******* was also sent an email to the email address provided to us on the same day confirming ****** ******* access to our services and reiterating one more time that Your subscription begins immediately and renews on March 5, 2024  to our service at USD ***** billed every 4 weeks.'' Accordingly, ****** ******** card was charged USD *****for the applicable month of service on March 5, 2024.  Our records do not show any cancellation attempts nor cancellation requests by ****** ******* previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ****** ******* and refunded him eleven charges in the amounts of USD ***** each on January 15, 2025, January 30, 2025 and February 24, 2025. ****** ******* has been refunded a total amount of USD ****** as of February 24, 2025.
  
  Please advise ****** ******* to allow from seven to ten business days from the processing date for the funds to be credited to his bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

• Initial Complaint

  Date:02/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zety/Bold purposely makes it extremely difficult to cancel subscription. They are unwilling to delete my account, details and payment info. Upon reaching out to zety, they said my subscription has already been canceled despite charging me every month.

  

  Business Response

  Date: 02/18/2025

  Thank you for the opportunity to resolve this complaint from ***** ***. Following our review, we have identified an account associated with the email provided in the MyPerfectResume portal. Kindly ask ***** *** to confirm whether he is aware of this account.
  
  At this time we request further information from ***** *** so we can confirm what services he signed up for. We note that he mentioned charges but we cannot confirm that the account we have located is the one being mentioned. Please have ***** *** confirm the first six and the last four digits of his charged credit card with bank statements and account ID and inform you if there are any alternate email addresses and accounts signed up with ApplePay or ****** that he could have used to sign up for our services as well as the dates of subscription and use of service.
  
  We look forward to receiving a further response so we can finalize this matter with ***** ***.