Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Purchase:** June 29, 2025 **Amount Charged:** $23.95 **Product:** My Perfect Resume (online resume builder) Issues Experienced **1. Technical Glitches**- The software frequently crashed or froze during use, making it difficult to complete my resume.- I experienced slow loading times when accessing templates or attempting to save my work, which significantly hindered my progress.**2. Template Limitations**- There was a limited variety of templates available, which restricted my ability to create a resume that matched my needs and creativity.- When I attempted to download or print the templates, I encountered formatting issues that made the resumes appear unprofessional.**3. Customization Challenges**- I found it difficult to customize the templates to fit my personal style or specific requirements.- Adjustments to font sizes, colors, and layout often did not save, forcing me to repeat the same changes multiple times.**4. Exporting Issues**- The software had problems exporting resumes in different formats (such as PDF and Word).- When exporting, I noticed a loss of formatting or missing content, which rendered the exported resumes unusable. Customer Service Experience - On July 6, 2025, I contacted My Perfect Resumes customer service via chat to address these issues and request a cancellation and refund.- The first ***** I spoke with was unhelpful and did not resolve my concerns.- The second *****, ****** *., submitted my cancellation request and initiated a refund process. However, he informed me that their system only allows for a partial credit. I have only received a partial refund and am still owed $11.97, which I am seeking as the remaining balance for a full refund.

  

  Business Response

  Date: 07/15/2025

  Thank you for the opportunity to address *** ****** concerns.
  
  Upon review, our records show that *** ***** enrolled in our Resume ******* services on November 28, 2023, by selecting the 14-Day Full Access trial at a discounted rate. This option was clearly presented alongside the annual subscription, with transparent details stating that it auto-renews to a monthly plan at USD ***** every four weeks unless canceled.
  
  On the selection page, directly beneath the subscription options, it states:
  After 14 days, auto-renews at USD ***** billed every 4 weeks.
  We also included a note that the subscription can be canceled at any time.
  
  After choosing the plan and proceeding to the payment page, a conspicuous noticelocated between the credit card entry fields and the "Get Your Resume" buttonfurther confirmed:
  By clicking 'Get Your Resume' below you agree to be charged USD 2.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends, which you can cancel at any time.
  
  Additionally, a confirmation page reiterated that the subscription would begin immediately and renew on June 29, 2025, unless canceled. This information was also sent via email to the address provided by *** *****. On June 29, 2025, the subscription renewed as scheduled and a charge of USD ***** was applied. Our system shows no record of cancellation attempts prior to this billing date. Although our Terms and Conditions specify that charges are non-refundable, we made an exception in this case. *** ***** was refunded in two partial creditsUSD ***** on July 6, 2025, and USD ***** on July 15, 2025totaling a full refund of USD *****.
  
  Regarding the technical difficulties experienced with our platform, we sincerely apologize for the inconvenience. We understand how disruptive issues like slow loading, limited template variety, and formatting inconsistencies can beespecially when preparing a resume. Your feedback has been shared with our development team, and we are actively working to improve performance, usability, and customization options.
  
  Please advise *** ***** to allow ***************************************************************************** the account.
  
  We appreciate your patience and the opportunity to resolve this matter. If any additional support is needed, please dont hesitate to reach out.
  
  

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,My name is ***** ********, and I am filing this complaint against Bold LLC, which operates the website MyPerfectResume. On July 13, 2023, I paid $2.95 for what I believed was a one-time use of their resume-building service. I was never informed clearly about any recurring subscription or ongoing charges. I also never received the confirmation email they claim was sent that would have explained the subscription terms.On July 29, 2023, after noticing a $23.95 charge, I immediately emailed their customer service to request cancellation and clarification. I received no response to this email. Unfortunately, because I was unaware of the automatic recurring charges, they continued to charge my credit card every 4 weeks for the next 22 months, totaling $526.90.I only discovered the full extent of these unauthorized charges on May 14, 2025, when I called their customer service and demanded a refund. They refunded only the last 3.5 months ($83.83), leaving me out-of-pocket by $443.07.I am currently on a J2 **** while my husband is a visiting scholar in the **** I was actively seeking employment and needed every dollar I could save. This deceptive practice exploited my vulnerable situation and took advantage of people like me, who may not be familiar with such subscription traps.I respectfully request the BBBs assistance in facilitating a full refund of the unauthorized charges and ensuring Bold LLC improves their billing transparency and customer service to prevent this from happening to others.Thank you for your attention to this serious matter.Sincerely,***** ********

  

  Business Response

  Date: 06/04/2025

  Thank you for the opportunity to resolve this complaint from ***** ********.  
  
  We have reviewed our files and our records show that ***** ******** signed up for our Resume ******* services on July 13, 2023.  The copy online provided ***** ******** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ***** ******** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ***** ******** made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ***** ******** clicked on Continue, she arrived at the payment page. Immediately in between where ***** ******** entered her credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also disclosed that this subscription will ''begin immediately and renew on July 27, 2023 to our monthly service at USD ***** per month.'' This page also provides information on how ***** ******** could cancel before this monthly charge.  Finally, ***** ******** was also sent an email to the email address provided to us ******************** on the same day confirming ***** ******** access to our services and reiterating one more time that Your subscription begins immediately and renews on July 27, 2023  to our service at USD ***** billed every 4 weeks.'' Accordingly, ***** ********* card was charged USD ***** for the applicable month of service on July 27, 2023.  Our records do not show any cancellation attempts nor cancellation requests by ***** ******** previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ***** ******** and refunded her twelve charges in the amounts of USD ***** each on May 14, 2025 and June 4, 2025. ***** ******** has been refunded a total amount of USD ****** as of June 4, 2025.
  
  Please advise ***** ******** to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They signed me up for subscription without my knowledge

  

  Business Response

  Date: 06/03/2025

  Thank you for the opportunity to resolve this complaint from **** *********.

  We have reviewed our files, and our records do not show any record of *** ********* contacting us for a refund or cancellation.
  
  At this time we request further information from *** ********* so we can confirm what services she signed up for. We note that she mentioned charges but we cannot confirm that the account we have located is the one being mentioned. Please have *** ********* confirms the first six and the last four digits of her charged credit card with bank statements and account ID and informs you if there are any alternate email addresses that she could have used to sign up for our services with Apple  Pay or ****** Pay as well as the dates of subscription and use of service.
  
  We look forward to receiving a further response so we can finalize this matter with *** *********.
  

  
  

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a membership with flexjobs. I tried to cancel my membership only to find that there was no way to do it on their site.They sent me a video step for step showing how to cancel your membership on ******** after I commented.I followed the steps but immediately was stopped because the layout was different then I still got to the page I needed to to cancel. And the option was not there. Where It clearly shows it to be in the video they provided..They also said I could use the chat or call the phone number. I tried to click on the chat symbol several times. it would not allow me to. this happened during regular business hours.I then called it is automated but that was fine. I followed the prompts It needed your phone number. That is on your resume. Which is the number I have ****** said they could not find my acct. And asked me to enter the number that was on the resume so I entered it in manually. It said it still couldn't find it and asked me repeatedly to enter the # on my resume I tried one more time still nothing and no other options. I had to cancel my credit ******* tried to charge my card weekly for a month..23.95 I would have to gather documentation.. but all I want is for them to fix this. I truly believe it is a complete scam considering all the different ways I tried to cancelmy membership.. I am shocked as well with the good reviews and that it is backed by the bbb.. I don't feel they should get away with scamming people like this and believe they should be addressed on this issue..from what I am seeing online it is insane that I the only one experiencing these problems.unless they are manipulating their reveiws.

  

  Business Response

  Date: 06/02/2025

  Dear ****** *********,

  Hello, 

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised in your complaint.
  After conducting an internal investigation, we want to clarify the details surrounding the subscription created on April 23, 2025. The subscription began with the purchase of our 14-day trial for $2.95. It was scheduled to automatically renew on May 7, 2025, at a rate of $23.95. However, due to a payment processing issue, the renewal payment was not successfully completed. A confirmation email outlining the subscription details and the scheduled renewal date was promptly dispatched on April 23, 2025; within the email, the subscription renewal and date were provided. 

  The subscription was set to automatically renew on May 7, 2025, at a monthly fee of $23.95. We received no cancellation requests from  Ms. ********* throughout the active subscription period. 
  The subscription was canceled on June 1, 2025. We assure you that the account is inactive, and no charges were processed on the account. 
  We trust that this information clarifies the timeline and actions taken. If there are any additional concerns or questions, please feel free to reach out. 

  Thank you for your understanding.
  Sincerely,

  FlexJobs Support Team
  

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four years ago, I used Zety to help me make a resume and it inserted me into a subscription after the 14 day ***** I havent used the subscription in 4 years, as they could see, and received zero emails about the product since I first used it all those years ago. Thus, I naturally forgot I had it and have been charged a massive amount of money for a service I havent used. It seems intentional they never sent out follow up emails or promotional ones or ones to remind you of upcoming billing from them in order for this exact situation to occur. When I noticed the other day I was still subscribed, they only refunded me three months worth and claimed it was out of courtesy and their final decision per corporate level. The monthly charge is nearly $30.

  

  Business Response

  Date: 05/27/2025

  Thank you for the opportunity to resolve this complaint from ******* *****.  
  
  We have reviewed our files and our records show that ******* ***** signed up for our Resume ******* services on May 14, 2021.  The copy online  provided ******* ***** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ******* ***** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ******* ***** made that selection, immediately below the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ******* ***** clicked on Continue, she arrived at the payment page. Immediately in between where ******* ***** entered his credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.70 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on May 29, 2021 to our monthly service at USD ***** per month.'' This page also provides information on how ******* ***** could cancel before this monthly charge.  Finally, ******* ***** was also sent an email to the email address provided to us on the same day confirming ******* ***** access to our services and reiterating one more time that Your subscription begins immediately and renews on May 29, 2021  to our service at USD ***** billed every 4 weeks.'' Accordingly, ******* Weltss card was charged USD ***** for the applicable month of service on May 29, 2021.  Our records do not show any cancellation attempts nor cancellation requests by ******* ***** previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ******* ***** and refunded him twelve charges in the amounts of USD ***** each on May 25, 2025 and May 27, 2025. ******* ***** has been refunded a total amount of USD ****** as of May 27, 2025.
  
  Please advise ******* ***** to allow from seven to ten business days from the processing date for the funds to be credited to his bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23380195
  
  I am rejecting this response because: a one year refund remains unsatisfactory for a service I haven't been notified of and haven't used for four years. Their long-term silence regarding my subscription or any upcoming billing comes across as intentional in hopes of this exact circumstance. Their have been zero attempts of contacting me or notifying me over the years that I still had it. Many others have had the same issue with them, which you can see through online reviews. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 06/02/2025

  Thank you again for the opportunity to resolve this complaint from ******* *****. 
  
  As outlined in our Terms and Conditions, our charges are generally non-refundable. However, as a gesture of goodwill, we previously made an exception in the case of ******* ***** and processed refunds for twelve charges of USD ***** each on May 25, 2025, and May 27, 2025.
  
  In total, USD ****** has been refunded to Mr. ***** as of May 27, 2025.
  
  Please note that no further refunds will be issued in accordance with our refund policy.
  
  We trust this resolves this issue. 
  
  

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23380195
  
  I am rejecting this response because: The refund is approximately for 25% of the amount of a service I only used once and was never notified about having again. It is grossly insufficient and insulting. The lack of communication of any upcoming charges for years is manipulative and of bad business practice.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered on May 11, 2025, that the company MyperfectCV has been deducting $***** from my bank account every month since October 2023. I never received an email regarding my subscription with this company. I only discovered the charges due to recent fraudulent activity on my debit card. When I called MyperfectCV on May 11, 2025, the agent stated that they did not have any record of my account number, email address, or phone number. He suggested that I send an email to the company, which I did. On May 12, 2025, I called again and was told a different story. The agent stated that I was charged automatically every month after I used their services during the trial period. The agent gave me my account number. However, I did not consent to a monthly subscription. Yesterday, I received a reply from the company's customer service stating that, "The subscription that you have chosen was only good for 14 days... After 14 days, the account rolled into a monthly subscription that cost USD *****." It also states that, since I canceled my subscription on May 12, 2025, I will no longer be billed. The only way to stop the charges was to cancel it, even though I had told the agent that I did not consent to the subscription in the first place. The company claims that conversations with their customers are being recorded, so they should have a recording of the detailed account of my complaint that I communicated to their agent. Additionally, MyperfectCV clearly states that the subscription I chose was only "good for 14 days," indicating that I did not opt for a monthly subscription with them. Each time I called the company, it would automatically say that my phone number was not on their record. Why is my phone number not on their records if I was one of their subscribers? I disputed the charges with my bank, and on May 12, 2025, I was refunded $71.85 for the three months. I want MyperfectCV to provide me with a refund for the remaining $407.15.

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to resolve this complaint from **** Rose ********.
  
  We have reviewed our files and our records show that **** Rose ******** signed up for our Resume ******* services on October 10, 2023.  The copy online provided **** Rose ******** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. **** Rose ******** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where **** Rose ******** made that selection, immediately below the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and **** Rose ******** clicked on Continue, she arrived at the payment page. Immediately in between where **** Rose ******** entered her credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time.
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on October 25, 2023 to our monthly service at USD ***** per month.'' This page also provides information on how **** Rose ******** could cancel before this monthly charge.  Finally, **** Rose ******** was also sent an email to the email address provided to us *********************** on the same day confirming **** Rose ******** access to our services and reiterating one more time that Your subscription begins immediately and renews on October 25, 2023  to our service at USD ***** billed every 4 weeks.'' Accordingly, **** **** Soberanos card was charged USD ***** for the applicable month of service on October 25, 2023.  Our records indicate that a cancellation request was made by **** Rose ******** on May 12, 2025. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for **** Rose ******** and refunded her fifteen charges in the amounts of USD ***** each on May 13, 2025, May 14, 2025 and May 15, 2025. **** Rose ******** has been refunded a total amount of USD ****** as of May 16, 2025. Our corporate department got in contact with **** Rose ******** on May 15, 2025 and requested ****** information to refund the rest of the charges.
  
  
  Please advise **** Rose ******** to allow from seven to ten business days from the processing date for the funds to be credited to her bank account.
  
  We trust this addresses any concerns you may have.

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Rose ********

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint against ************************** for unauthorized subscription charges.On March 18, 2025, I paid 2 (approximately $2.15 USD) to create a CV using **************************. I believed this was a one-time payment. At no point during the process was it clearly disclosed that I would be enrolled in a recurring subscription.However, I was subsequently charged ***** on March 29, 2025, and ***** on April 26, 2025, without my knowledge or consent. I have not used the service since the original CV creation, and these charges came as an unwelcome surprise.I contacted Zetys support team on April 29, 2025, requesting an immediate cancellation of the subscription and a full refund of both charges. As of now, I have not received a resolution.I am currently unemployed, and these unexpected charges have placed me under financial stress. I believe Zety.coms subscription model is misleading and lacks transparency, particularly for first-time users.I respectfully request the Better Business Bureaus assistance in:Securing a full refund for the unauthorized charges.Ensuring that ************************** improves the clarity of its billing practices and does not continue this misleading approach.Thank you for your attention to this matter.Sincerely,Betul ***** ********************* *************************** Acoount ************

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to resolve this complaint from Betul Dirik.  
  
  We have reviewed our files, and our records show that Betul Dirik signed up for our Resume ******* services on 15-Mar-2025. The copy online clearly provided Betul Dirik with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is prorated at a lower rate per month but which is paid upfront for access to the services all year long. Betul Dirik chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where Betul Dirik made that selection, immediately below the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and Betul Dirik clicked on Continue, he arrived at the payment page. Immediately in between where Betul Dirik entered his credit card information and the Get your Resume option, we indicate that:
  
  By clicking 'Get Your Resume' below, you agree to be charged USD 1.70 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends, which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on 29-Mar-2025 to our monthly service at USD ***** per month.'' This page also provides information on how Betul Dirik could cancel before this monthly charge.  Finally, Betul Dirik was also sent an email to the email address provided to us (pinkydust***************************) on the same day confirming Betul Dirik access to our services and reiterating one more time that Your subscription begins immediately and renews on 29-Mar-2025  to our service at USD ***** billed every 4 weeks.'' Accordingly, Betul Dirik's card was charged USD ***** for the applicable month of service on 29-Mar-2025.  Our records do not show any cancellation attempts or cancellation requests by Betul Dirik previous to the date of the charges. On 29-Apr-2025, Betul Dirik called one of our call centers and requested the cancellation of the subscription and to be refunded. A center agent canceled the subscription and refunded Betul Dirik accordingly. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for Betul Dirik and refunded him two charges in the amounts of USD ***** each on 29-Apr-2025. Betul Dirik has been refunded a total amount of USD ***** as of 02-May-2025.
  
  Please advise Betul Dirik to allow seven to ten business days from the processing date for the funds to be credited to his bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a fee and reached out to the website and o cancel the subscription. They said they would refund the money $23.95 to me and cancel the subscription. They then charged me again for $23.95. I have reached out again and they state that they will refund the last charge but that is all. I should not have even been charged a second time. I will forward the emails between myself and the customer service if needed but have included screenshots.

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to resolve this complaint from ******* *******.   
  
  At this time we request further information from Ms. ******* so we can confirm what services she signed up for. We note that she mentioned charges but we cannot confirm that the account we have located is the one being mentioned. Please have Ms. ******* confirms the first six and the last four digits of her charged credit card with bank statements and account ID and informs you if there are any alternate email addresses associated with ApplePay or GooglePay that she could have used to sign up for our services as well as the dates of subscription and use of service.
  
  We look forward to receiving a further response so we can finalize this matter with Ms. ****************

  Customer Answer

  Date: 04/17/2025

  4423-19xx-xxxx-1437 are the card numbers they asked for.

  I didnt use Applepay or Googlepay, I used my debit card. 
  

  I thought I only used my email *********************** for the account but in one of the emails from the company it said I used ***************** I thought I just sent the resume to that email. 
  

  however, when I first asked about cancelling the account, they said they would cancel it and refund the money. They did not ask for more information so I thought everything was fine and they would refund it. Then they charged my account again and thats when I was asked for more information about my card number and such.
  

  Im sorry for the confusion but they said they would fix the problem and refund the money. Then I was charged again. If more information was needed to fix the problem originally then they should have asked on the beginning.
  

  They have refunded the second payment they charged but not the first. 

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23206489
  
  

  
  

  4423-19xx-xxxx-1437 are the card numbers they asked for.

  I didnt use Applepay or Googlepay, I used my debit card. 
  

  I thought I only used my email *********************** for the account but in one of the emails from the company it said I used ***************** I thought I just sent the resume to that email. 
  

  however, when I first asked about cancelling the account, they said they would cancel it and refund the money. They did not ask for more information so I thought everything was fine and they would refund it. Then they charged my account again and thats when I was asked for more information about my card number and such.
  

  Im sorry for the confusion but they said they would fix the problem and refund the money. Then I was charged again. If more information was needed to fix the problem originally then they should have asked on the beginning.
  

  They have refunded the second payment they charged but not the first.
  

  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/22/2025

  Thank you for the opportunity to resolve this complaint from ******* *******.  
  
  We have reviewed our files and our records show that ******* ******* signed up for our Resume ******* services on March 2, 2025.  The copy online provided ******* ******* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ******* ******* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ******* ******* made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ******* ******* clicked on Continue, she arrived at the payment page. Immediately in between where ******* ******* entered her credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.25 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on March 17, 2025 to our monthly service at USD ***** per month.'' This page also provides information on how ******* ******* could cancel before this monthly charge.  Finally, ******* ******* was also sent an email to the email address provided to us on the same day confirming ******* ******* access to our services and reiterating one more time that Your subscription begins immediately and renews on March 17, 2025  to our service at USD ***** billed every 4 weeks.'' Accordingly, ******* ******** card was charged USD ***** for the applicable month of service on March 17, 2025.  Our records do not show any cancellation attempts nor cancellation requests by ******* ******* previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ******* ******* and refunded her two charges in the amounts of USD ***** each on April 15, 2025 and April 22, 2025. ******* ******* has been refunded a total amount of Total refunded amount as of April 22, 2025.
  
  Please advise ******* ******* to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for one cover letter which I thought was a one time payment it was at the time advertised as such they have since changed the look of the website if a subscription was mentioned it was in fine print. I didnt realize the company which made me make an account to use their services had enrolled me in a monthly subscription since October 2024 charging ***** a month since I missed it on my statements as it was once a month and a small sum and I make a lot of purchases. I received two emails from the company in October one confirming the $2 order that does in smaller print mention the subscription but the rest just looks like a receipt for the $2 then another email just about the cover letter then nothing until I contacted them a few days ago about a refund when I noticed the charges. They also told me they canceled my subscription but it appears to still be active on the website. They gave me two partial refund for two months so about ***** and ***** which isn't the full monthly fee but they emailed me as if it was a full two months and I would appreciate a refund as no reminder emails were ever sent out about payments I was unaware of the subscription sign up and it was all pretty hidden on the website that I havent used since October 2nd ************************************************************************************************************************** upon filed claim but have a 60 day policy and cant refund anything older than that. I feel as though I am owed $143.10 which is the total of just the subscription fees. Ill include a picture of what the site looks like now but it was different when I viewed it but it is still not super clear just more clear than it was in October. The email is to show they said they canceled my subscription but when I go to the website as per another image it is still active and you can only view that image about the subscription if you go into your settings.

  

  Business Response

  Date: 03/13/2025

  Thank you for the opportunity to resolve this complaint from ******* *****.  
  
  We have reviewed our files and our records show that ******* ***** signed up for our Resume ******* services on October 2, 2024.  The copy online provided ******* ***** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ******* ***** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ******* ***** made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ******* ***** clicked on Continue, she arrived at the payment page. Immediately in between where ******* ***** entered her credit card information and the Get your Resume option, we state that:
  By clicking "Get Your Resume" below you agree to be charged USD 2.45 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 

  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on October 14, 2024 to our monthly service at USD ***** per month.'' This page also provides information on how ******* ***** could cancel before this monthly charge.  Finally, ******* ***** was also sent an email to the email address provided to us on the same day confirming ******* ***** access to our services and reiterating one more time that Your subscription begins immediately and renews on October 18, 2024  to our service at USD ***** billed every 4 weeks.'' Accordingly, ******* Elahis card was charged USD ***** for the applicable month of service on October 18, 2024.  Our records do not show any cancellation attempts nor cancellation requests by ******* ***** previous to the date of the charges. 
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ******* ***** and refunded him four charges in the amounts of USD ***** each on March 11, 2025, March 12, 2025 and March 13, 2025. ******* ***** has been refunded a total amount of USD ***** as of March 13, 2025.
  Please advise ******* ***** to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 

  We trust this addresses any concerns you may have. 
  

  
  

  Customer Answer

  Date: 03/15/2025

  The subscription aspect of the website is in no way clear and the main page has changed since the original purchase in October but it is still not clear. Firstly you need to make an account to do anything within the website, the account enrollment doesn't mention any subscription as you go through all the steps to get a cover letter or end product and then it mentions $2.45 for "14-days limited access" and all the way on the bottom in smaller print which I didn't see till now it says "after 14 days, auto-renews to $23.85 billed every 4 weeks. Cancel anytime." Which I included a picture of this on my original claim. It isn't clear and the word subscription isn't even mentioned to better clarify the information given. The *** requires clear and conspicuous disclosure of material terms, including recurring charges and cancellation details which none were ever received or made readily available to myself the customer. The website is also not easy to cancel as there is no click through cancellation, you need to email or call them during their business hours as stated on their website, which also now goes against new *** guidelines that require easy clear cancellation and click through cancellation. The company has also told me multiple times that they cancelled my subscription yet it is still appears active on their website, originally it said it was expiring, now it doesn't even say that it just shows up as an active basic subscription, which again I asked to be cancelled multiple times via email and they said they did. Next the company Cover Letter Now only ever contacted me twice via email, which apparently I am enrolled in their email subscription as well, per the website, which I never agreed to but they only ever sent me 2 emails which is strange in that regard and all of this is prior to my complaints to them for a refund on march 11th. One email from them was to confirm the one time payment I thought I made which also the whole email discusses that one small payment nothing about a subscription till you read the very very fine print all the way on the bottom of the email that is the only other place it is mentioned and I included an image of that in my original claim with the BBB as well. They never contacted me again about monthly renewal reminders which is also against new *** guidelines, the subscription needs to be clear and the customer needs to be emailed reminders before monthly renewal. I have received no emails from them from October 2, 2024 till March 11th when I emailed them about the subscription I had just noticed and I included a photo of this on my original claim as well. Now to the claim of the refund they're lying and or being extremely sketchy and I will send photos for proof and I have gone back and forth with them about this alleged refund for days. Per my bank I have only received 2 refunds from Cover Letter Now one on march 12 for $***** and one on march 13 for $11.92, which both refunds only took one day each to post on my account but yet the rest of the money they allege to have refunded me from the 13th still hasn't even posted as pending and i'll include photos from my statements. Cover Letter Now keeps emailing me saying they refunded me $23.85 for my last five transactions which would be $119.25 which is more than they're claiming and I haven't received that. They also allege they split my first two payments in half, thats why is was $11.92 and $***** but the emails about those refunds came a day apart. One from the company one day then the next day after I emailed a complaint they said they would give me another month and that is when I got another email about the additional $11.92 refund, nowhere did they mention a split payment till days later when I complained and I then emailed them saying these are only partials and was never given a full response again till the most recent email saying it was split which it wasn't and that still doesn't make sense per the emails I received from the company. None of my emails mention the complete total and splitting payments which also had refund emails from separate days aligning with emails where they agreed to refund me for separate months means they were only partially refunding me for two months as one email said "we've credited your account ***** as of 11/03/25" which I guess they meant 03/11/25, then I made a further complaint and the next email the next day March 12th said "We apologize for the inconvenience, we have escalated the request to our ***************** and they have approved 1 more refund, unfortunately that is the max amount of refunds we are able to process out of courtesy." Then I got an email saying I was refunded $11.92 so those weren't half and half payments they were trying to get away with partial refunds and keep claiming they have max refund limits which can change whenever they want, I will try and include photos of this but there is a max photo upload but if the photos are needed ill send them. This was all till I called them out and now they're playing games, plus none of the refunds total up to anything near $119.25 and I am technically owed $143.10. I received one email from the company on the 13th of this month saying they are refunding me $47.70 which again if they're capable of allegedly refunding $47.70 in one day why were the other payments allegedly sent in half parts a day apart from each other clearly another lie but regardless the $47.70 and $23.85 they claim to have given haven't appeared anywhere on my accounts and those all total to 4 refunds not the 5 they claim they made in an email to me and again I asked for it all back and this email I will attach a photo of. The company also stated in an email to me that the maximum of refunds they can process is 1 and then another email said 4 full refunds but yet they told me in another email they refunded 5 this also in no way makes sense as they can clearly refund me the whole thing if they choose to do so and I will also attach an image of this email. The only place where I can see the company thinking they refunded me is from my ********** claim reversal of $95.40 I filed a claim with my bank well before any of the refunds from the company were even mentioned via email or submitted and they gave me a non permanent reversal of $95.40 which again is from a claim so it's only in my account till they finish their claim inspection of the case, its not permanent and not from Cover Letter Now so it isn't a refund at all and was from the bank not the company and again the company in email actually claimed to have given me 5 refunds back not 4 which ill include in an image and you can clearly see the four payments of $23.85 on March 11th are very clearly bank claim reversals as they state in the image i'll attach vs the refunds of $11.92 and $***** that the company actually gave me on the 12th and 13th of this month. The bank also only gave me back $95.40 as apart of the claim thus far because they cannot honor the full amount from all the dates that include February and March of this year as those payments taken out of my account of $23.85 each that total a separate $47.70 the bank cannot give me even if I win the claim as they have a ********************************************************************************************* I could contact the BBB to try and get the full refund. Again this is if the banks claim sides with me in the first place which I don't know yet. Also the refund notices from the company are all over the place some state to allow 7-10 days to process others say 7-14 days my bank told me this is a very long time frame even for it to just be posted as pending. I also let the company know several times per email that I thought their claims were fraudulent and that I never agreed to a subscription nor knew of the subscription and they never directly answered my complaints on those matters the only thing they seem to care about is the refund and not doing good business or having the customer be happy with the product. Lastly the company referred to me as him in their response to the BBB and they know I am a woman we have had several exchanges back and forth via email so that came off as very rude and a purposeful choice of wording. Have you ever met a ******* who was a male? My email lists my name i've signed my name on my emails and that word choice was inappropriate if you don't know a persons gender don't assume a business should know better.

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 23058580
  
  I am rejecting this response because: as per my response to the companies message which I will attach below the website is not clear, I was not aware I had agreed upon a subscription and they haven't refunded me what they claim. I responded to their response with my reasonings which I will copy and paste to this message.

  The subscription aspect of the website is in no way clear and the main page has changed since the original purchase in October but it is still not clear. Firstly you need to make an account to do anything within the website, the account enrollment doesn't mention any subscription as you go through all the steps to get a cover letter or end product and then it mentions $2.45 for "14-days limited access" and all the way on the bottom in smaller print which I didn't see till now it says "after 14 days, auto-renews to $23.85 billed every 4 weeks. Cancel anytime." Which I included a picture of this on my original claim. It isn't clear and the word subscription isn't even mentioned to better clarify the information given. The *** requires clear and conspicuous disclosure of material terms, including recurring charges and cancellation details which none were ever received or made readily available to myself the customer. The website is also not easy to cancel as there is no click through cancellation, you need to email or call them during their business hours as stated on their website, which also now goes against new *** guidelines that require easy clear cancellation and click through cancellation. The company has also told me multiple times that they cancelled my subscription yet it is still appears active on their website, originally it said it was expiring, now it doesn't even say that it just shows up as an active basic subscription, which again I asked to be cancelled multiple times via email and they said they did. Next the company Cover Letter Now only ever contacted me twice via email, which apparently I am enrolled in their email subscription as well, per the website, which I never agreed to but they only ever sent me 2 emails which is strange in that regard and all of this is prior to my complaints to them for a refund on march 11th. One email from them was to confirm the one time payment I thought I made which also the whole email discusses that one small payment nothing about a subscription till you read the very very fine print all the way on the bottom of the email that is the only other place it is mentioned and I included an image of that in my original claim with the BBB as well. They never contacted me again about monthly renewal reminders which is also against new *** guidelines, the subscription needs to be clear and the customer needs to be emailed reminders before monthly renewal. I have received no emails from them from October 2, 2024 till March 11th when I emailed them about the subscription I had just noticed and I included a photo of this on my original claim as well. Now to the claim of the refund they're lying and or being extremely sketchy and I will send photos for proof and I have gone back and forth with them about this alleged refund for days. Per my bank I have only received 2 refunds from Cover Letter Now one on march 12 for $***** and one on march 13 for $11.92, which both refunds only took one day each to post on my account but yet the rest of the money they allege to have refunded me from the 13th still hasn't even posted as pending and i'll include photos from my statements. Cover Letter Now keeps emailing me saying they refunded me $23.85 for my last five transactions which would be $119.25 which is more than they're claiming and I haven't received that. They also allege they split my first two payments in half, thats why is was $11.92 and $***** but the emails about those refunds came a day apart. One from the company one day then the next day after I emailed a complaint they said they would give me another month and that is when I got another email about the additional $11.92 refund, nowhere did they mention a split payment till days later when I complained and I then emailed them saying these are only partials and was never given a full response again till the most recent email saying it was split which it wasn't and that still doesn't make sense per the emails I received from the company. None of my emails mention the complete total and splitting payments which also had refund emails from separate days aligning with emails where they agreed to refund me for separate months means they were only partially refunding me for two months as one email said "we've credited your account ***** as of 11/03/25" which I guess they meant 03/11/25, then I made a further complaint and the next email the next day March 12th said "We apologize for the inconvenience, we have escalated the request to our ***************** and they have approved 1 more refund, unfortunately that is the max amount of refunds we are able to process out of courtesy." Then I got an email saying I was refunded $11.92 so those weren't half and half payments they were trying to get away with partial refunds and keep claiming they have max refund limits which can change whenever they want, I will try and include photos of this but there is a max photo upload but if the photos are needed ill send them. This was all till I called them out and now they're playing games, plus none of the refunds total up to anything near $119.25 and I am technically owed $143.10. I received one email from the company on the 13th of this month saying they are refunding me $47.70 which again if they're capable of allegedly refunding $47.70 in one day why were the other payments allegedly sent in half parts a day apart from each other clearly another lie but regardless the $47.70 and $23.85 they claim to have given haven't appeared anywhere on my accounts and those all total to 4 refunds not the 5 they claim they made in an email to me and again I asked for it all back and this email I will attach a photo of. The company also stated in an email to me that the maximum of refunds they can process is 1 and then another email said 4 full refunds but yet they told me in another email they refunded 5 this also in no way makes sense as they can clearly refund me the whole thing if they choose to do so and I will also attach an image of this email. The only place where I can see the company thinking they refunded me is from my ********** claim reversal of $95.40 I filed a claim with my bank well before any of the refunds from the company were even mentioned via email or submitted and they gave me a non permanent reversal of $95.40 which again is from a claim so it's only in my account till they finish their claim inspection of the case, its not permanent and not from Cover Letter Now so it isn't a refund at all and was from the bank not the company and again the company in email actually claimed to have given me 5 refunds back not 4 which ill include in an image and you can clearly see the four payments of $23.85 on March 11th are very clearly bank claim reversals as they state in the image i'll attach vs the refunds of $11.92 and $***** that the company actually gave me on the 12th and 13th of this month. The bank also only gave me back $95.40 as apart of the claim thus far because they cannot honor the full amount from all the dates that include February and March of this year as those payments taken out of my account of $23.85 each that total a separate $47.70 the bank cannot give me even if I win the claim as they have a ********************************************************************************************* I could contact the BBB to try and get the full refund. Again this is if the banks claim sides with me in the first place which I don't know yet. Also the refund notices from the company are all over the place some state to allow 7-10 days to process others say 7-14 days my bank told me this is a very long time frame even for it to just be posted as pending. I also let the company know several times per email that I thought their claims were fraudulent and that I never agreed to a subscription nor knew of the subscription and they never directly answered my complaints on those matters the only thing they seem to care about is the refund and not doing good business or having the customer be happy with the product. Lastly the company referred to me as him in their response to the BBB and they know I am a woman we have had several exchanges back and forth via email so that came off as very rude and a purposeful choice of wording. Have you ever met a ******* who was a male? My email lists my name i've signed my name on my emails and that word choice was inappropriate if you don't know a persons gender don't assume a business should know better.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 03/20/2025

  Thank you again for the opportunity to resolve this complaint from ******* *****. 
  
  As previously mentioned, our monthly charges are not refundable.  However, we value our customers here at Coverletter now and want to do all that we can to resolve any issues they may have.  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ******* ***** and refunded her five charges in the amounts of USD ***** each on March 11, 2025, March 12, 2025, March 13, 2025, March 14, 2025 and March 15, 2025. ******* ***** has been refunded a total amount of USD ****** as of March 20, 2025.
  
  After a thorough review, we confirm that the customer has disputed one charge of USD ***** for a total of six charges of USD ***** for a total of USD ****** with their financial institution. We recommend that she contact her financial institution for further assistance.
  
  We trust this resolves this issue. 
  
  

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23058580
  
  I am rejecting this response because: First and foremost you state you have refunded me 5 times for a total of $******  per my bank records you did refund me 5 times but not for that amount, three refunds were for $23.85 each and one for $11.92 and one more for $11.93 which equals ***** not ******. I have no other refunds from you on my account as I will provide pictures from my bank statements in the pictures I show the first letter of the withdrawals above the refunds to show that I am not hiding other refunds from Cover Letter Now and I wasn't paid what they claim. Also as I said I did take the matter up with my bank but they don't cover the time frame for all the payments per their 60 day claim rule. You're also ignoring that the main issue is that your website isn't as clear as you think it is. You are basically sneaking subscriptions onto peoples accounts without them knowing, not notifying them properly or giving monthly notices of payment withdrawals which again goes against the *** guidelines. You also do not make it easy for people to cancel subscriptions as they need to email or call during operating hours which again is against *** guidelines and my account is also still listed as an active subscription on your website which I mentioned in the last message and haven't gotten a response to. You keep ignoring my actual claims and are only taking fault with my bank which I have been very clear and open about. You can't just sneak subscriptions into fine print of emails or messages and not consider that slimy or fraudulent I need a full refund for everything as again I was never aware of this subscription it seemed like a one time payment for 14 days and no more not monthly charges of $23.85 for cover letters which is ridiculously high in price, I used the website once and not a single email has been sent since reminding about monthly payments which is against *** guidelines you never even simply sent an email as advertisement which most subscription companies do as they're selling a product, again is sketchy makes it seem as though you don't want people to notice the subscription or payments being withdrawn. Emails with Cover Letter Now as shown in images in previous statements have also been unclear have contradicted other emails sent by them as mentioned before different time frames and pieces of information given. 
  
  Sincerely,
  ******* *****

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bold LLC uses ************************** which is a resume builder and cover letter template website. They let you pay a small price for some features or use a free trial, then even if you cancel they charge you around $22/month without notice and without any email confirmation. Their cancel subscription button on their website leads to nowhere. They continue to charge your credit card without notice. It happened to me for over 2 years and they owe me over $700 that they stole from me. I cancelled online, then after a year I called to cancel and spoke to someone. They said it would be cancelled and refunded. It never was until I called again a year after that and they have refunded 3 months, then I had to call again and they refunded one more month. I am waiting for 26 more months of refunds for a total remaining of $616.20. It is a fraud/scam company made to look like a real one. Their subscription practices and lack of clear streamlined cancellation is illegal. Many people on online forums express the same experience. Something must be done to shut them down.

  

  Business Response

  Date: 03/13/2025

  Thank you for the opportunity to resolve this complaint from *********** *******.  
  
  We have reviewed our files and our records show that *********** ******* signed up for our Resume ******* services on October 19, 2022.  The copy online provided *********** ******* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *********** ******* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where *********** ******* made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and *********** ******* clicked on Continue, she arrived at the payment page. Immediately in between where *********** ******* entered his credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.70 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on November 3, 2022 to our monthly service at USD ***** per month.'' This page also provides information on how *********** ******* could cancel before this monthly charge.  Finally, *********** ******* was also sent an email to the email address provided to us on the same day confirming *********** ******* access to our services and reiterating one more time that Your subscription begins immediately and renews on November 3, 2022  to our service at USD ***** billed every 4 weeks.'' Accordingly, *********** Godfreys card was charged USD ***** for the applicable month of service on November 3, 2022.  Our records do not show any cancellation attempts nor cancellation requests by *********** ******* previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for *********** ******* and refunded him nine charges in the amounts of USD ***** each on February 6, 2025, March 11, 2025 and March 13, 2025. *********** ******* has been refunded a total amount of USD ****** as of March 13, 2025.
  
  Please advise *********** ******* to allow from seven to ten business days from the processing date for the funds to be credited to his bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23054429
  
  I am rejecting this response because:
  
  

  Although this statement from the business is mostly true, but it fails to address the fact that I indeed attempted to cancel the service twice. Once before the free trial was over on my online account, and once a year or so later around February 2024 over the phone. The representative on the phone assured my wife and I that the subscription was cancelled and the charges would stop. It was not until February 2025 that I realized we were still being charged. I finally got someone else on the phone and they cancelled my subscription and I was able to confirm that they indeed did. Then this person refunded me 3 months, saying that was the maximum refunds they could do, which was a lie. A few weeks go by and last week I called again and they refunded me one more month. Then after an email exchange, with their representative saying that 4 was the max for refunds, I got a batch of 5 refunds. They incorrectly reported it as 8 total, saying it was the maximum allowed by their system. I corrected them and said 9 and demanded them to refund everything except for the original $2.70 of which was the only part I should pay for, given that I cancelled before the discounted trial was over. Then this morning I get one more month for a total of 10. That means they have 20 more months of refunds left, to return all the money they stole from me. That is the only way I let this rest.

  This company pretends to provide a real service, then uses illegal business practices to not cancel subscriptions when the customer actually cancels, as well as continue to charge credit cards without any notification via email, text, or anything else. This is why they are based in ***********, so it's easier to shield themselves of these illegal business practices.

   

  I demand the only resolution to this is to return 20 more months at $23.70 each for an updated total of $474.

   

  Have a great day and weekend.

  
  Sincerely,
  
  *********** *******

  

  Business Response

  Date: 03/17/2025

  Thank you again for the opportunity to resolve this complaint from *********** *******. 
  
  As previously mentioned, our monthly charges are not refundable.  However, we value our customers here at ********************** and want to do all that we can to resolve any issues they may have.  As such, in addition to the ten monthly charges of USD ***** refunded on February 6, 2025, March 11, 2025 and MArch 13, 2025, our customer service team has provided *********** ******* with an additional twelve refunds in the amount of USD *****.  As of March 17, 2025,  *********** Godfrey  has received a refund of 22 charges, for a total refund amount of USD 541.40. 
  
  We trust this resolves this issue. 
  
  

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23054429
  
  I am rejecting this response because:

  Firstly, I'd like to let Zety/Bold know that they have actually provided 23 total monthly refunds, with 13 being made on 3/17, instead of the 12 they reported. They have also repeatedly gotten numbers wrong in email correspondence, indicating a poorly run business that is actually a scam business with fraudulent practices.

  Therefore, they need to continue to refund the remaining 7 months worth at $23.70 each for a total of $165.90. I don't even like saying "refund" because I never authorized any purchase other than the initial $2.70 anyway. The rest was stolen in the manner I mentioned in previous messages.

  Only when the remaining 7 months worth $165.90 of stolen money has been RETURNED (not "refunded", because it was stolen) will this case rest. Until then, expect the pressure to comply with the law to continue.

  
  Sincerely,
  
  *********** *******