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Business Profile

Auto Rentals and Leasing

Nextcar

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 235 total complaints in the last 3 years.
  • 103 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has refused to return my security deposit, I've been waiting over 2 months for monies owed. I spoke to a representative 2 weeks ago who told me they would resolve it within 48 hours... again that was 2 weeks ago.

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from NextCar of ************ Rental Confirmation #NCPGN10809782,Pickup Date: 02/15/2025 08:12 PM,Return Date: 02/16/2025 09:32 AM,Current Rental Status: CONTRACT, CLOSED Booking Date: 02/13/2025 11:06 AM, Agreement #NCSJN0076085. According to the contract, I was supposed to receive the deposit refund back within 14 days. Its been almost a month, I have contacted them twice 03/07/2025 and 03/11/2025 and all they do is escalate the issue, but still havent received a reply to the emails or the refund. I contacted my credit card company to also alert them of the fraud and see if they can help as well. Now on top of the refund they owe me, I will also have to pay for credit card fees for the charge.

  • Initial Complaint

    Date:03/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been over a month and have not received my deposit back as said on contract

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 4th 2025 a deposit of $250 was required and paid at time of car rental. Vehicle was returned in the same excellent conditions it was handed over to me, the customer. I have yet to receive my money back, they do not handle these requests over the phone and I have already taken time out of work to deal with this (supposedly the reimbursement associates only work Mon- Fri 8am - 3pm) and cannot take additional time off. I am requesting my $250 deposit returned in its entirety.

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/09/25, I rented a car from the ************ location of NextCar Rental. On 01/09/25, at 5:50am the vehicle was returned in pristine condition, with more gas than when we picked it up. Per the NextCar contract, I was due to be refunded a $250 deposit. The contract states it will be refunded upon return of the vehicle but may take 14 days for my credit card to post the refund.After 15 business days, I reached out to the rental location. I was told to wait 3 more days. I called again after those 3 days and was asked to wait another 5 days. After those 5 days, I called again and was hung up on. Every time I called they stated I was due the refund, but they were just behind in processing refunds.On 2/4/25, I reached out to corporate NextCar They attempted to reach out to the ************ location. On 2/12/25, I again reached out to corporate. They again reached out to ************, copying me on the ************, 02/25/25, I again reached out to corporate. They confirm I am owed the $250 refund from ************, but state all they can do is continue to email the independent location. They have had no response from the location either at this point. I have disputed my charge with my credit card company. Based on other items I see on line I do not think I am the only consumer dealing with this issue.

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a vehicle through the Priceline website, which connected me with a third-party rental company in *********** called Nextcar. Upon collecting the vehicle on November 6, 2024, I was asked for a deposit. I provided my bank card for the to collect the deposit, as I was informed that the deposit would be refunded to my card.I returned the vehicle on November 10, 2024, at 6:35 AM due to an early flight. The person processing the return advised me that everything was in order and that a refund of $250.00 USD would be returned to my bank card. I was told that I would receive the close contract of the rental via email, but I did not receive any paperwork at that time.After several days without receiving the refund, I contacted the rental company. They stated that the refund had been processed back to my bank and that I needed to speak with them. My bank opened a claim, but it was closed because the rental company categorized the refund as cash. However, no cash was given to me at the time of the refund, as all transactions were made using my card. I requested copy of the closing contract from the rental company when I was asking for help from my bank and the person put the refund as cash but there was never any type of cash transaction as I mentioned before.I have tried to reach the rental company again, but they are not returning my calls or answering. I have been advised that this is a type of scam that rental companies are perpetrating in ***********.

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car 01/02/2025 from this location of Priceless Car rental and returned it to the same location 01/14/2025. Mu contract shows that I am due a refund of my deposit of $250. I have not received my refund and have attempted to contact the location. Calls are not answered, or they pick up the phone and hang up. The number for the location in ************ is **************. I have contacted another number for Priceless car rental, which is ************** and spoken to a representative on 2 different occasions. They have emailed the location requesting a refund which I have not received. I feel that 3 weeks is an adequate time for this to be processed. I would like assistance to get my refund credited back to my credit card.

    Customer Answer

    Date: 02/07/2025

    this is a copy of the email from customer care to the rental location regarding this problem

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ***** Dec 2024, I rented a car from next car and paid a total amount of $437.93 which included $187.93 for the rental car and $250.00 for the deposit that was supposed to be refunded in 15 business days. I have never received my $250.00 though I have a receipt that shows otherwise. I have called this business at least 6 times in hopes to get my refund and they keep telling me the claim is being processed but they cannot provide me a phone number to their claims department, they cannot provide me a claims number, and I am unable to speak to a manager. As I look at their customer service page it shows how they have multiple customers complaining about the same thing as me. Those customers have yet to receive a refund.

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. their shuttle van never arrived as promised [had to take a taxi to rental pick up]2. refused to waive insurance coverage surcharge even though our gecko policy covers rentals 3. provided us with a car that was frankly unsafe to drive and possibly not legal to drive.4. did not refund "security deposit"

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently rented a car via Expedia from 12/24-12/31. When we arrived 12/24 we were told there was no cars and no apologies. We were told if we were not happy with their service there is nothing they can do. We waited over 4 hrs before we got a car! On 12/31 when we were about to return the car. We got an email from the ****** host saying the car tire was stolen. We called the police filed a report and I went to the rental car to advise of the issue On entry I was told not to worry I had paid for tire, windshield and roadside assistance with towing and I should just call the number for pick up.I did immediately and the towing company came installed the replacement , picked it up and dropped it off at the car rental place .I asked to fill the car with gas quickly and I was told not to worry to go in and they will be with me shortly. I got feedback from the attendant saying he was not going to give me my 250 security deposit back Becos the rim was stolen with the tire. That is it was only the tire they would have refunded me!I was arguing that you cant steal a tire without a rim and then he called the manager.I had the same argument with the manager who threatened to call the police on me for no reason!I said I wanted to see the insurance policy not covering theft and then she said she willl call the adjuster. The Adjuster came in -***** and threatened me and said he will sue meHe told me they had my address and would deal with me..I left afraid! 5 mins later, they tried to charge my primary card on file and it didnt go through but went ahead to charge a ******* secondary card which was suppose to be destroyed as I didnt use it for rental payment!When I found out I came back to confront them but I was met with a long wait and they refused to talk to me and cooperate.They threatened me again!When I asked why the charge they refused to give feedback. Till today no email no cooperation! The manager confirmed the adjuster illegal charged me!

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