Complaints

This profile includes complaints for Rentokil North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rentokil North America, Inc. has 160 locations, listed below.

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• 

  Rentokil North America, Inc.

  1125 Berkshire Blvd Ste 150 Wyomissing, PA 19610-1218

• 

  Rentokil North America, Inc.

  261 Schoolhouse Rd Ste 2 Souderton, PA 18964-2431

• 

  Rentokil North America, Inc.

  6308 State Route 61 Shamokin, PA 17872-9657

• 

  Rentokil North America, Inc.

  491D Blue Eagle Ave Harrisburg, PA 17112-2314

• 

  Rentokil North America, Inc.

  5410 Port Royal Rd Springfield, VA 22151-2314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the exterminator company "Terminix" in April 2025 to discuss hiring them as our exterminator. After the conversation the Terminix sales person, ****** *****, said he would send me some information by email to sign up for service. When I received the email (to sign up for services from Terminix) the email was from ****** exterminators) The form said "Get started today, ************* or call ************ We dislike ****** immensely. It was a bait and switch. We never talked about ****** while speaking with the Terminix sales **** ****** ***** regarding the exterminator services Terminix would provide. Our Prior experience with Er,ich dates back several years. We had hired a local exterminator which was very good. They were acquired by ****** after a few years. ****** took over the exterminating service and they were TERRIBLE. We canceled our contract with ****** as the service was terrible.We did not sign up for extermination service by ****** once we saw who was providing the services. We continue to be billed for services we did not sign up for.

  Business Response

  Date: 06/23/2025

  Good Morning,

  The account was cancelled as of 6/11. We did refund the customer $144. for May/June. There is no balance on the account. 

  We apologize for any confusion. The account is cancelled so Mr. ********* should not be receiving any additional bills. 

  Thank you. 

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a notice from a collections company that I owed Western Exterminator $721.14. I did not think I had service anymore because I do not receive notifications from the provider that they were coming - as has outlined and was previous practice nor did I receive a slip that they had been to my home. By not notifying me they were coming to service the home, I was not able to leave my side gate open and therefore the services weren't being completed as they are being billed. I have called twice to Western Exterminator to discuss this billing issue on 5/10/25, I was told that someone would call me back and I requested that my service be cancelled. I called again on 5/20/25 after not hearing from anyone and again I was told that they agreed I shouldn't have to pay full price, but that someone would call me. I asked if my service had been terminated as requested on 5/10/25 and they stated no. So I requested the cancellation again.This type of business practice does not seem ethical and while they are stating that someone will call me back, it remains on my credit report.

  Business Response

  Date: 06/25/2025

  Good Morning,

  Thank you for your patience while we allowed time for a manager to reach out to the customer. 

  **** *. (Mgr) has spoken with the customer agreed to remove $500. Ms. ******* has agreed to agreed to pay the balance. Per ****, we are also working to remove collection status from her credit report. 
  

  We hope this resolves the concern and are glad that we were able to agree upon a resolution with the customer.

  Thank you. 

  Customer Answer

  Date: 07/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will pay the balance due once its been confirmed to be off my credit report. I have sent a screen shot of the collections company information to the manager for ********************* 
  
  Regards,
  
  ******* *******
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ***************** has a contract with Western Termite Solutions owned by RENTOKIL and our contract gives us the right to have an inspection and local treatment of termites. However, I have been trying to get a treatment after an inspector inspected the termite damage but Rentokil which handles customer service, ticketing and scheduling is refusing to complete the job. Twice they issued wrong tickets, never contacted me for treatment. Additionally, a supervisor named **** from ******* was incredibly rude to me arguing with me that the ticket they issued was incorrect but I should't call it wrong. I don't need semantics argument, I need the service I'm paying for to be completed.

  Business Response

  Date: 06/11/2025

  Good Afternoon-

  Thank you for your patience while we reviewed the concern. We have reached out to the manager, and received confirmation that service was completed in that unit, on 6/9. We have attached the service report. It appears that there was some initial confusion and it was thought that an inspection was needed first, however the customer already had termite service with us. We apologize and hope this resolves the concern.

  Thank you. 

   

  Customer Answer

  Date: 06/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23430183
  
  I am rejecting this response because:
  
  
  Regards,
  
  Binnr Karaevli
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* stated they would do an inspection of my property. Instead they damaged my property. The inspector was so dead set on showing that theremay be termites that he started banging on my outside property and poked holes in my house. The wood was not soft, and there were no holes in the property prior. I have pictures as well as a video of the inspector banging a tool into my house.I asked him if it was customary for him to pull holes of peoples homes because no One should have to bang on the property to create a . I informed The main corporation by complaining and filing of complaints with them by phone. In addition, I spoke to and sent messages repeatedly to the localmanager, ******** with absolutely no response. I now have damages to my property that were not there before and I need for this to be repaired. The holes are now getting worse since its raining.

  Business Response

  Date: 05/22/2025

  Good Afternoon,

  Our manager in that area reached out and spoke with the customer. The customer has agreed to schedule an appointment so that we can further investigate. We have set the appointment with the customer, for the morning of 6/4. 

  Thank you. 

  Business Response

  Date: 06/06/2025

  Good Morning,

  *Update 6/5: Our manager in that area, ******** *., provided us with the following: 

  "Visited customer yesterday, explained the damage was caused by termites and showed her the evidence.  We sent her quote for treatments and repairs."

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for services with them they never emailed me my service contract

  Business Response

  Date: 05/08/2025

  Good ************************** agreement was emailed to the customer. We apologize for the inconvenience with getting this delivered. ***** *****, Ops Mgr., did reach out and was able to speak to the customer. We attempted to speak with Ms. ****** and maintain her as a customer, however she cancelled her service with us.

  Thank you. 

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ****** pest control for a monthly contract starting summer 2024. Everything was fine at first, but suddenly the technician stopped showing up for scheduled appointments. This happened repeatedly. I tried contacting the company to mitigate a solution, since we had already paid for service. I confirmed appointments, requested a notification if the technician couldn't make it (this was costing considerable time and money, the time window was 5hrs each appointment). No one ever showed up for appointments, no manager ever contacted me back even though I was repeatedly promised specific managers would reach out. I ended up wasting hundreds of dollars for a service that was never received. I suspect this may be because I have a Jewish last name and tensions are high, but all I know for certain is I paid for services that were never received and months later no one has reached out despite assurances it would be handled appropriately.

  Business Response

  Date: 05/09/2025

  Good Morning,

  We have been advised that a manager has contacted and spoken with Ms. *********** ******* **** (Mgr) advised that he spoke with her and explained what occurred with *******/scheduling. He confirmed that the concern has been resolved. We also credited the account for January ******* prior to the complaint being filed.

  Thank you. 

  Customer Answer

  Date: 05/12/2025

  I spoke with a manager who said he called me and left a message on 1/24/25. I rechecked my phone records despite knowing that wasn't the case, there was no call or message on or around that date, nor the next several months. He sounded surprised I would check the dates, if he called anyone, it wasn't me. He tried to downplay the number of missed services. Then he said my account was "credited" for service in August, which after checking my credit card records, it was not. He assured that he would follow up regarding refunds for the months prior to ******* for which I paid a monthly fee anticipating the contracted services in ******* that were never received. Perhaps he will call at a later date, but as of today I have not received further communication. Also, the company's response that I was not charged for ******* is irrelevant since the only reason I wasn't charged was because I called repeatedly after the no-shows and finally got that charge erased, the company made no effort at the time to reimburse me or address my other concerns. This issue is not resolved.
  
  

  Customer Answer

  Date: 05/22/2025

  I spoke with a manager who said he called me and left a message on 1/24/25. I rechecked my phone records despite knowing that wasn't the case, there was no call or message on or around that date, nor the next several months. He sounded surprised I would check the dates, if he called anyone, it wasn't me. He tried to downplay the number of missed services. Then he said my account was "credited" for service in August, which after checking my credit card records, it was not. He assured that he would follow up regarding refunds for the months prior to ******* for which I paid a monthly fee anticipating the contracted services in ******* that were never received. That failed to occur, It's been weeks, I haven't received further communication. Also, the company's response that I was not charged for ******* is irrelevant since the only reason I wasn't charged was because I called repeatedly after the no-shows and finally got that charge erased, the company made no effort to reimburse me for the previous months or address my other concerns regarding why I was repeatedly targeted for no shows. This issue is not resolved...

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received a text message stating that my account went to collections and I didn't understand why. I contacted Active Pest Control and explained that in January I went to their website to pay my bill of $115.72. The website kept glitching and returning me to the same screen. A couple days later I checked my bank account and I was charged a total of 5 times for that same amount, 4 times on 1/27/25 and once on 1/28/25 for a total of $578.60. I immediately called them and told them that they charged me 5 times and the agent (I did not get his name) told me that he only saw one payment on my account so there was nothing they could do. I subsequently disputed the charges with my bank and they only credited back one of the charges instead of 4 and quite honestly, I forgot to pursue the other 3 credits but thought I would just have a credit on my account. I have bank statements showing all 5 charges and the 1 credit. Today I was told I owe $231.44 and am in collections! In 55 years I have never been sent to collections ESPECIALLY when my bill was OVERPAID! When I explained this to the agent, ******, today, she just kept asking me if I wanted the phone number for collections and I explained repeatedly that it makes zero sense since they I overpaid. If anything I should get a discount for paying months in advance. I would like this removed from any credit reporting agency and the refund of my account balance. Nobody should have to go through this mess.

  Business Response

  Date: 05/01/2025

  Good Morning,

  We apologize for the billing issue this customer encountered and can confirm that the account has been removed from Collections.

  Thank you for your patience while we worked to resolve the issue!

   

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandfather paid 3000 to have bed bugs exterminated the company didn't do the job properly and 4 years later he still has the bugs they never did the job properly and the company won't do anything they actually laughed when we called

  Business Response

  Date: 04/24/2025

  Good Morning,

  We are happy to look into this, however we would need the address of the location where we provided service, as well as the customer's name. There is no information that we have with the address/name/number provided in the complaint. If the individual is requesting service for Bed Bugs, we could look into setting up an inspection however the individual would need to call us so that we can try to accommodate and set up service for the request. Ms. ***** stated this was done 4 years ago (?). 

  Thank you.

  Customer Answer

  Date: 04/24/2025

  My grandfathers address is ***************************** pa his name is ***** **** my mother has called this company and they laughed at her we been calling the last few years since my grandfather paid the 2500 and the bugs were still there they said they had no record of his service and we have a receipt 

  Customer Answer

  Date: 04/25/2025

  
  
   Complaint: 23229796
  
  I am rejecting this response because:My grandfathers address is ************************************************************* his name is ***** **** my mother has called this company and they laughed at her we been calling the last few years since my grandfather paid the 2500 and the bugs were still there they said they had no record of his service and we have a receipt 
  
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/25/2025

  Thank you for providing the address where your grandfather resided, however we are not locating an account for that address either nor by the name you provided.

  You indicated that you have a 'receipt' from us. Could you please provide this so that we can see what company specific company serviced the location as well as a possible account number that it may contain. 

  We are happy to assist, but as mentioned prior, we need to be able to locate an account. 

  Thank you. 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IMPORTANT: The location of my home at the time of service was ******************************************************************************** *****, an ******* representative, came to my home at my request to provide mouse control. He quoted me $1000 to do the work. He also claimed that I had a bat in my attic. He quoted me $1800 for removal of the bat. I have attached the front page of the contract. He indicated that a contractor, ***************** would do the work The work per this contract required the following: install a bat cone exclusion device on the attic vent after which they would return and complete the job by sealing the attic vent with a screen.2) Provide rodent sealing around all entry points, including *****, gables, dormers, and verbally chimneys, as well as ground entry points.****, of Bearclaw, came in three weeks later. He had no ladder and therefore could not reach any of the high points on the house, which is three stories!!! Furthermore, he stated that there was no bat. And he simply installed a screen. using my step ladder!!**** was present for an hour and then left with no further contact. In simple terms, he did little to no work, and in no way fulfilled the contract. Frankly, I suspect that someone lied, which makes this criminal fraud. This is a scam. I am the victim, and at 72 years old, that makes me a victim of elderly financial fraud.I advised ******* of this and they ignored me and have sent a bill collector after me.

  Business Response

  Date: 05/05/2025

  Good Morning,

  The Manager in that area, ******* ********, has spoken with the customer and agreed upon a resolution. Per *******:

  Spoke with Mr. ***** last Friday 4/25 and came to the agreement that he will pay 25% of the invoices and that I will have his account removed from 3rd party collections. confirmed that the account was closed in their system.
  5/1: I spoke with Mr. ****** again this morning, confirmed that the account was removed from collections and he will pay the 25% of the original invoice which I emailed to him and attached into the documents of the account.

  Thank you. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment building had bedbugs. I was given under 24 hours to follow a rigorous protocol to prepare my apartment. I advised ****** of ******* that I had a disability and the protocol could injure me and put me out of work. He told me I had to decide quickly if I wanted to reschedule for the end of the week. Naturally I agreed and did my best. The exterminator showed up an hour early and advised me that I didnt need to do all I was doing. I received two treatments and was injured with all of the work involved. I spoke to the supervisor ****** who told ne that I should not have been rushed because its hard to live out of bags for 6 weeks, the protocol needed to be revised and he would discuss the various discrepancies in information I was receiving from scheduler and exterminator. I ultimately lost my job and my career as a PT is over. There were only two treatments and the bed bugs returned 4 months later in same apartments. ******* did a horrible job scheduling the treatments and has seriously inconvenienced me and caused injury again. I have attempted to contact the managers and posted a ****** review.

  Customer Answer

  Date: 04/16/2025

  Thank you for your follow up.  

  Business Response

  Date: 04/21/2025

  Good Afternoon,

  After speaking with our Ops Manager in that area, ****** *******, he advised that he did speak with the occupant, ****** *****. This was following the initial bed bug treatment in September 2024. Please see feedback provided by ****** below:

  The purpose of my call was to address confusion regarding the scheduling of follow-up treatments.

  During our conversation, ****** expressed that she was having difficulty with the preparation process, noting that nerve pain was a limiting factor. I informed her that while our company does not assist with preparation, there are independent companies that offer such services. I also encouraged her to reach out to family or friends for support and to communicate her situation transparently with the management company. I emphasized that even if preparation takes a few extra days, its important to do it thoroughly to ensure our technician can perform the treatment effectively.
  According to our technician, ****** did not adequately prepare the unit for the initial treatment. ****** had provided her with a detailed prep sheet, and ****, in an effort to assist her, specifically pointed out the areas of the home that needed to be addressed for the next visit. This guidance was not a contradiction of the prep sheet but rather an attempt to support ****** and make the process more manageable for her.
  The second treatment was scheduled multiple times, but each time we arrived, ****** declined service, offering different  reasons for her refusal. The second treatment was ultimately completed a few weeks ago (months after the initial). If she continues to see activity, this would be a contributing factor and Its important to note that the delays in scheduling were not due to any fault on our part. Throughout this process, our team has remained patient and supportive in trying to accommodate ******* needs.

  We hope this helps clarify in response to the concern. 

  Thank you. 

  Customer Answer

  Date: 04/22/2025

  Hello. I reject their response and would like more time to attach a detailed response including a timeline of what actually happened which is supported by emails between myself and the property manager.  The information provided by ******* is completely false and inaccurate.  I submitted this complaint with the hope that I could speak to an executive manager at *******, however, it seems that I have to provide a detailed timeline to refute their claims that I was unprepared and refused treatment.  I have strong documentation, pictures and can provide testimony from the staff at my apartment complex.  Please allow me time to prepare a detailed response to their accusations.  

  Customer Answer

  Date: 04/23/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23181825
  
  Dear Better Business Bureau,
  
  Thank you for facilitating the complaint process regarding ******* Pest Control. I have reviewed the companys response, which I found disappointing and inaccurate. Rather than take responsibility for multiple service failuresincluding delays, poor communication, and mishandling of two separate bed bug incidentsEhrlich has deflected blame onto me without addressing the core issues.
  
  The only reason I submitted a complaint through the BBB was to try to speak with someone at ******* in a leadership position. After submitting a ****** review about my experience, I was directed to an email address to contact management directly, but received no reply. As a result, I used the BBB process to raise my concerns and hopefully open a conversation. Instead, I received a generic and inaccurate response that shifted blame onto me and ignored the facts. I have extensive documentation to support my complaints, including emails, photos, and correspondence with both ******* and the property manager.
  
  While I maintain that my complaint is valid and supported by documentation, I have decided not to continue this matter through the BBB process. I do not agree with their version of events, but I believe further engagement in this forum would not lead to meaningful resolution. This company has demonstrated extremely poor customer service and a lack of accountability.
  
  As such, I will be exploring alternative legal avenues to address the situation more formally.
  
  Please consider this message a formal response indicating that I do not accept the company's explanation, but I will not be submitting a further rebuttal within your platform.
  
  Sincerely,
  ****** *****