Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromDave L
Date: 08/21/2024
5 starsTechnician was prompt, professional, and courteous. Everything was explained thoroughly.
Guardian Protection
Date: 08/22/2024
Hi ****,Thanks for thanking the time to let us know of your satisfactory experience related to our professional technician's service visit. Our techs love what they do and take pride in bringing smart security technology to homes in your area. I hope that you will enjoy the many conveniences of your newly updated system! Thank you for being a long-time Guardian customer. Trust that our monitoring center specialists are here for you 24 hours a day, because life is better when it's safe!Sincerely,********************Customer Satisfaction AdvocateReview fromSteven B
Date: 08/20/2024
1 starGuardian Security does unethical business. We recently moved 1350 miles away, in another time zone and Guardian isn't available there and I was toldJuly 19th when I tried to cancel my service I was told there's a $1200 termination fee. I wasn't told this upfront, just got a copy of the contract today ( August 20th ). If I still lived anywhere in ***** I would have taken the system to our new residence and still be using it despite the doorbell camera only working half the time ( it wasn't working when my truck was stolen Jan 10th 2024 ). The deadbeats that bought the house haven't called to put it in their name either. I always heard ***** loves their Veterans when we lived there but this Veteran has been ripped off quite a few times while living there, part of many reasons why I moved out of state. I haven't paid the fee yet and shouldn't have to when you move 1300 + miles away and there's no Guardian Security where I live even if I wanted their poor service. Don't do business with them if there's a chance you may leave the so called great state of *****Guardian Protection
Date: 08/22/2024
Hi ******,I am sorry for the frustration. I was able to identify your account and escalated your issue to our Loyalty Liaison. Since then, I understand that you and she have spoken in detail; that she has provided you with a full understanding of the agreement that was signed, the costs incurred by Guardian relative to the sale and installation of a new security system, and how these affect early termination of an agreement. In addition, as part of our commitment to customer satisfaction, she was able to secure you a reduced early termination fee and offer you a payment plan which you found to be favorable. I am glad that we were able to provide you with a satisfactory resolution to this issue.Sincerely,********************Customer Satisfaction AdvocateReview fromMARK M
Date: 08/16/2024
1 starI was having an issue with the doorbell camera, so I called customer service. During the call, they asked if I was willing to extend my contract with them in exchange for a discount to install an outdoor camera. They scheduled me for an appointment on August 16, from 8 AM to 4 PM, so I took the day off from work. However, around 2 PM, someone called me to reschedule my appointment for today. I ended up waiting for six hours for nothing. I regret signing the contract extension because this company clearly doesn't care about its customersonly about making money.Guardian Protection
Date: 08/22/2024
Hi ****,I am sorry for the frustration and thank you for your patience with us as we work to resolve scheduling issues. Your satisfaction is important to us. Your comments were escalated to our Loyalty Liaison who I understand has been in touch with you and has issued you a credit in acknowledgement of your trouble and who is making every effort to get your service call expedited. We appreciate your understanding.Sincerely,********************Customer Satisfaction AdvocateReview fromDenise B
Date: 08/07/2024
5 starsHe was very knowledgeable and got the job done!! Any questions we had got answered. He was very professional and kind. You dont see this to oftenGuardian Protection
Date: 08/12/2024
Hi ******,Happy to hear that you appreciated the professionalism and expertise of our technician during the installation of your upgraded Guardian Protection security system. We are honored to be your trusted security provider for many years, ******, and hope that you will enjoy the many new advantages of a smart system. Your positive comments for our technician will be shared with his supervisor. They are greatly appreciated. Have a wonderful day! Life is better when it's safe!********************Customer Satisfaction AdvocateReview fromMary B
Date: 07/26/2024
5 stars****- The technician who installed my camera system was outstanding. He was professional- answering my questions, giving suggestions about placement and really took his time to install my system. 10 out of 10!!Guardian Protection
Date: 07/29/2024
Hi ****,Thank you for taking the time to let us know of your satisfaction with our professional technician's service. I will be sure and inform his supervisor of your comment. It means a lot to us! I hope that you are enjoying the protection and conveniences of your Guardian Protection smart home security system. Life is better when it's safe!********************Customer Satisfaction AdvocateReview fromStephen B
Date: 07/04/2024
5 starsIt was an awesome gesture to have received dinner from guardians after they realized that our dinner got burned during cooking.Guardian Protection
Date: 07/05/2024
Hi *******,Happy to help out! We are all in when it comes to being a partner in peace of mind. We will continue to be there for you 24/7! Life is better when it's safe. ********************Customer Satisfaction AdvocateReview fromCheryal A
Date: 07/02/2024
5 starsOur Tech ***** was EXCELLENT.The equipment Guardian "partners" with...Alarm.com is the absolute worst! Barely 2 years in use and camera stopped recording and MASTER PANEL completely died! Hopefully *****' repairs will keep us at Guardian...if not...... .Guardian Protection
Date: 07/05/2024
Hi *******,Thank you for taking the time to share your satisfaction regarding the services of our professional technician. I will be sure and share your comments with his supervisor. We appreciate receiving them. I am sorry you have had problems with your equipment. Customer satisfaction is important to us. I can see that our technical care specialists have been highly attentive in assisting you and can also see that we installed a new master panel for you on July 2. If you have any issues, please don't hesitate to contact us at 1-800-PROTECT ***************) or email ********************************** Sincerely,********************Customer Satisfaction AdvocateReview fromRahn M
Date: 06/25/2024
1 starAfter over 20 years having their service they keep sending me technicians that have no clue on what they're doing and then when they have to come back they want to charge me $75 every 15 minutes plus parts even though it is their fault that they have to be here don't buy from this company don't use this serviceGuardian Protection
Date: 07/05/2024
Hi ****,Thank you for being a long-time customer. We appreciate that you have found value in our products and services to the extent that you have chosen Guardian Protection for 24-hour security monitoring and peace of mind for more than 20 years. Our professional technicians undergo rigorous training and are expert in the troubleshooting, diagnosis, repair, and activation of our customers' smart home security systems. We are honored that they receive many compliments from our customers for their work. With regard to the cost for this service, on November 21, 2023, you signed a new agreement that included a $75 co-pay for in-home service. In your recent request for service, our care specialist quoted time and material rates in the event the technician found evidence the repair was necessitated by an issue that was not covered. Our technical care specialists will be happy to answer any additional questions you may have. Please feel free to contact us at 1-800-PROTECT ***************).Sincerely,********************Customer Satisfaction AdvocateReview fromEdward M
Date: 06/24/2024
1 starAbsolutely terrible company. They will do whatever they can to lock in customers to multi-year contracts. At the end of my initial 5 year contract (you read that right, 5 years) I called to cancel. Of course all sales people are clearly told by management to never allow customers to cancel (it literally feels like a phone call from the movie Boiler Room). When they asked why I wanted to cancel I advised it was because I never used their services with the exception of remote garage door services (you can open/close your garage with your phone app- a lot of people use a similar service for Amazon package delivery these days). They asked if I would consider staying on for one more year at a discounted rate. Since I hadnt yet found a hardware/software product yet to replace that one feature I agreed. I got busy and life got in the way so I didnt address it again for about 2.5 years but just called to cancel and found out that whoever I had spoken last time had actually signed me up for a 3 year renewal instead of just 1 year. So hear I am again, stuck with their services for another 6 months. A service I dont want and dont use. Im going to just pay to break my contract bc they will never admit to misleading me and cancelling my credit card tied to auto-pay will only lead to them sending credit collections after me. Learn from my mistakes and NEVER EVER sign up for Guardian services. There are plenty of options out there with high recommendations- you wont find Guardian in that list anywhere.Guardian Protection
Date: 06/25/2024
Dear ***,I am sorry for your frustration. Recordings of calls and interactions regarding your system have been reviewed. These indicate not only that you agreed to a three-year agreement term, but that you were actively using the system well beyond one year. While you waited for two and a half years to address the issue, this does not negate the fact that you signed an agreement and enjoyed the benefits of Guardians service to you. After completing your initial agreement and remitting final payment in November 2021, on 12/9/21 you called to request re-activation of your Guardian service. Our representative provided pricing to you for our minimum-term three-year agreement. You declined and said that you were going to shop around.On 12/21/21, you called again to say that this time you would like to move forward with reactivating your Guardian service. You asked for an additional discount on your monitoring since you were going to be agreeing to a three-year contract. Our rep honored your request and sent you the agreement and a three-day notice of cancellation allowing the opportunity for you to change your mind within three business days of the date of signing the agreement, without penalty or obligation. Approximately two years later, on 3/8/23 and again on 3/16/23, you called with a question regarding a low battery in one of your system devices and also with a request to change some emergency contact information. This would seem to indicate knowledge on your part that you were still utilizing the system for protection and peace of mind. Throughout the term of your agreement Guardian has provided 24-hour a day monitoring of your system by the trained specialists at our UL-certified monitoring centers. All of your services were formalized through the above mentioned contract signed by you and Guardian. The contract serves to protect both you and Guardian by defining services to be provided, rates, terms and obligations. The contract also identifies all conditions such as an early termination fee that *** apply if you wish to cancel prior to the end of the initial contract period. Sincerely,********************Customer Satisfaction AdvocateReview fromCalvin S
Date: 06/21/2024
5 starsAlarm system professionally installed promptly when promised. The tech really knew his business. Highly recommended.Guardian Protection
Date: 06/25/2024
Hi ******,Thank you for taking the time to let us know that our professional technician provided you with expert service. Unlike the do-it-yourself systems that are on the market today, our goal is to provide hands-on education to our customers so that they can get the most from their smart home security system and also trust in its reliability. Life is better when it's safe! I will be sure and share your comments with our technician's supervisor. They will be greatly appreciated. Sincerely,********************Customer Satisfaction Advocate
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