Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 101 Customer Reviews
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Review fromTapan M
Date: 10/10/2024
1 starMy CO alarm was beeping today (10-10-24) and when I called them they said they have to send a technician out to fix it, The earliest they can send is in about 8 days ************** the meantime they cannot stop the beep from the alarm. This is horrible service, I have a yearly monitoring and maintenance contract with them and I have to live with that beeping sound for 8 days and no protection for those 8 days.
Guardian Protection
Date: 10/11/2024
Hi again *****, Please be sure and check for a voice message. One of our supervisors would like to do some additional troubleshooting with you by phone to further assist with getting the beeping stopped prior to your service call.Thank you,**** **** M.Customer Satisfaction AdvocateReview fromGijs M
Date: 10/08/2024
1 starDuring my time with guardian protection, the equipment insatlation of equipment was well performed and also the equipment worked well for us.However, we now relocate out of state and requested to terminate our service contract (already over 3 years in) and we need to pay the full residual monthly payments (over USD 1000). It is not ok treating customers this way for a product that should be cosidered utility. We paid for the equipment upfront so that argument is also not inplace. No other option has been provided by Guardian.Terrible form of customer service.Guardian Protection
Date: 10/10/2024
Hi Gijs,I am sorry for the frustration. Guardians authorized dealer consulted with you on your security challenges and handled all aspects of the sale, including the cost of the installation and negotiation of the terms of the Sales and Installation Agreement and five-year Monitoring Agreement. Guardian has provided 24-hour a day monitoring of your system by the trained specialists at our UL-certified monitoring centers including alarm signal monitoring and notification to first responders on your behalf when emergency situations arise, based on protocols that you have established for this. These services were formalized through the contract signed by you and the dealer, defining services to be provided, rates, your five-year term, and obligations. The contract identified all conditions such as an early termination fee that may apply if you wish to cancel prior to the end of your initial contract period, which is July 2026. Your satisfaction is important to us. I escalated your issue to our Loyalty Liaison who reviewed and followed up with a personal call to you on October 10 to discuss. She has offered to check your account periodically for the next 30 days to see if the new buyer signs up for the Guardian system at your home in which case she will release you from your agreement. If this does not occur and since you are moving to an area that Guardian does not service, our liaison offered you a significant reduction on your early termination fee . This consideration is available to you for the next 30 days. Notwithstanding the fact that there are still 21 months remaining on your agreement, a sincere effort to resolve your issue is being made, as indicated by the options that Guardians Loyalty Liaison has made available to you. Please be sure and follow up with our Loyalty Liaison to finalize your resolution. Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromDave L
Date: 08/21/2024
5 starsTechnician was prompt, professional, and courteous. Everything was explained thoroughly.Guardian Protection
Date: 08/22/2024
Hi ****,Thanks for thanking the time to let us know of your satisfactory experience related to our professional technician's service visit. Our techs love what they do and take pride in bringing smart security technology to homes in your area. I hope that you will enjoy the many conveniences of your newly updated system! Thank you for being a long-time Guardian customer. Trust that our monitoring center specialists are here for you 24 hours a day, because life is better when it's safe!Sincerely,********************Customer Satisfaction AdvocateReview fromSteven B
Date: 08/20/2024
1 starGuardian Security does unethical business. We recently moved 1350 miles away, in another time zone and Guardian isn't available there and I was toldJuly 19th when I tried to cancel my service I was told there's a $1200 termination fee. I wasn't told this upfront, just got a copy of the contract today ( August 20th ). If I still lived anywhere in ***** I would have taken the system to our new residence and still be using it despite the doorbell camera only working half the time ( it wasn't working when my truck was stolen Jan 10th 2024 ). The deadbeats that bought the house haven't called to put it in their name either. I always heard ***** loves their Veterans when we lived there but this Veteran has been ripped off quite a few times while living there, part of many reasons why I moved out of state. I haven't paid the fee yet and shouldn't have to when you move 1300 + miles away and there's no Guardian Security where I live even if I wanted their poor service. Don't do business with them if there's a chance you may leave the so called great state of *****Guardian Protection
Date: 08/22/2024
Hi ******,I am sorry for the frustration. I was able to identify your account and escalated your issue to our Loyalty Liaison. Since then, I understand that you and she have spoken in detail; that she has provided you with a full understanding of the agreement that was signed, the costs incurred by Guardian relative to the sale and installation of a new security system, and how these affect early termination of an agreement. In addition, as part of our commitment to customer satisfaction, she was able to secure you a reduced early termination fee and offer you a payment plan which you found to be favorable. I am glad that we were able to provide you with a satisfactory resolution to this issue.Sincerely,********************Customer Satisfaction AdvocateReview fromMARK M
Date: 08/16/2024
1 starI was having an issue with the doorbell camera, so I called customer service. During the call, they asked if I was willing to extend my contract with them in exchange for a discount to install an outdoor camera. They scheduled me for an appointment on August 16, from 8 AM to 4 PM, so I took the day off from work. However, around 2 PM, someone called me to reschedule my appointment for today. I ended up waiting for six hours for nothing. I regret signing the contract extension because this company clearly doesn't care about its customersonly about making money.Guardian Protection
Date: 08/22/2024
Hi ****,I am sorry for the frustration and thank you for your patience with us as we work to resolve scheduling issues. Your satisfaction is important to us. Your comments were escalated to our Loyalty Liaison who I understand has been in touch with you and has issued you a credit in acknowledgement of your trouble and who is making every effort to get your service call expedited. We appreciate your understanding.Sincerely,********************Customer Satisfaction AdvocateReview fromDenise B
Date: 08/07/2024
5 starsHe was very knowledgeable and got the job done!! Any questions we had got answered. He was very professional and kind. You dont see this to oftenGuardian Protection
Date: 08/12/2024
Hi ******,Happy to hear that you appreciated the professionalism and expertise of our technician during the installation of your upgraded Guardian Protection security system. We are honored to be your trusted security provider for many years, ******, and hope that you will enjoy the many new advantages of a smart system. Your positive comments for our technician will be shared with his supervisor. They are greatly appreciated. Have a wonderful day! Life is better when it's safe!********************Customer Satisfaction AdvocateReview fromMary B
Date: 07/26/2024
5 stars****- The technician who installed my camera system was outstanding. He was professional- answering my questions, giving suggestions about placement and really took his time to install my system. 10 out of 10!!Guardian Protection
Date: 07/29/2024
Hi ****,Thank you for taking the time to let us know of your satisfaction with our professional technician's service. I will be sure and inform his supervisor of your comment. It means a lot to us! I hope that you are enjoying the protection and conveniences of your Guardian Protection smart home security system. Life is better when it's safe!********************Customer Satisfaction AdvocateReview fromStephen B
Date: 07/04/2024
5 starsIt was an awesome gesture to have received dinner from guardians after they realized that our dinner got burned during cooking.Guardian Protection
Date: 07/05/2024
Hi *******,Happy to help out! We are all in when it comes to being a partner in peace of mind. We will continue to be there for you 24/7! Life is better when it's safe. ********************Customer Satisfaction AdvocateReview fromCheryal A
Date: 07/02/2024
5 starsOur Tech ***** was EXCELLENT.The equipment Guardian "partners" with...Alarm.com is the absolute worst! Barely 2 years in use and camera stopped recording and MASTER PANEL completely died! Hopefully *****' repairs will keep us at Guardian...if not...... .Guardian Protection
Date: 07/05/2024
Hi *******,Thank you for taking the time to share your satisfaction regarding the services of our professional technician. I will be sure and share your comments with his supervisor. We appreciate receiving them. I am sorry you have had problems with your equipment. Customer satisfaction is important to us. I can see that our technical care specialists have been highly attentive in assisting you and can also see that we installed a new master panel for you on July 2. If you have any issues, please don't hesitate to contact us at 1-800-PROTECT ***************) or email ********************************** Sincerely,********************Customer Satisfaction AdvocateReview fromRahn M
Date: 06/25/2024
1 starAfter over 20 years having their service they keep sending me technicians that have no clue on what they're doing and then when they have to come back they want to charge me $75 every 15 minutes plus parts even though it is their fault that they have to be here don't buy from this company don't use this serviceGuardian Protection
Date: 07/05/2024
Hi ****,Thank you for being a long-time customer. We appreciate that you have found value in our products and services to the extent that you have chosen Guardian Protection for 24-hour security monitoring and peace of mind for more than 20 years. Our professional technicians undergo rigorous training and are expert in the troubleshooting, diagnosis, repair, and activation of our customers' smart home security systems. We are honored that they receive many compliments from our customers for their work. With regard to the cost for this service, on November 21, 2023, you signed a new agreement that included a $75 co-pay for in-home service. In your recent request for service, our care specialist quoted time and material rates in the event the technician found evidence the repair was necessitated by an issue that was not covered. Our technical care specialists will be happy to answer any additional questions you may have. Please feel free to contact us at 1-800-PROTECT ***************).Sincerely,********************Customer Satisfaction Advocate
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