Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 103 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSue D
Date: 10/01/2025
5 stars**** was EXCELLENT! He made up for all the difficulties that the system caused for us. He really knows what hes doing and is extremely polite and talented. Thank you for sending us **** to solve our problem.!
Guardian Protection
Date: 10/02/2025
Hi ***,Thanks for taking the time to let us know of the excellent service you received from ***** our professional technician. Glad to hear that your door lock is working well! ******* will appreciate the excellent rating of his work. Thanks for choosing Guardian Protection!Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromBarry R
Date: 10/01/2025
4 starsAwesome support. Changed control panel and things seem back to normal.Guardian Protection
Date: 10/02/2025
Hi *****,Thank you for taking the time to post a review.. Feedback is important to us so that we can continue to help our customers in a way that reflects our standards of excellence. I see that you have been our customer since 2021. We are honored to protect you and your family and appreciate your satisfaction with our service. Life is better when it's safe!Have a great day,**** **** M.Customer Satisfaction AdvocateReview fromJudith W
Date: 09/09/2025
5 starsThey are awesome. The technician was on time. He was very helpful. I switched from Guardian to ADT about 4 years ago due to the architecture of our home not being conducive for cameras. The modifications were made and I am happy to be back with Guardian.Guardian Protection
Date: 09/12/2025
Hi ******,Welcome back to the Guardian family. It's nice to have you "home again"! We appreciate that you took the time to let us know that our technician provided excellent service in his installation of your new Guardian smart home security system. Our techs truly have a passion for their work and we are grateful to have ***** on our team. We are also grateful to have you back and look forward to helping to protect your home and family. Life is better when it's safe.Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromTrena P
Date: 08/16/2025
5 starsI was having an issue with my security system I called guardian and ****** walked me thru all the issues until they were solved-would recommend this companyGuardian Protection
Date: 08/19/2025
Hi *****,Thanks so much for taking the time to let us know that our customer care specialist ********, patiently assisted you and resolved all of your issues. ******** loves what she does and has a passion for security. She wants all of our customers to get the most from their smart security systems! So happy she was able to do that for you. We remain committed to your satisfaction and will always be here when you need us.Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromWanda S
Date: 07/18/2025
5 stars***** was On Time and professional. I recommend this company. I xall yesterday and they were here today. Thank you Guardian!!!!Guardian Protection
Date: 07/21/2025
Hi *****,We are happy to be of service to you! Thank you for taking the time to compliment our professional technician, *****. Our techs love what they do. I am glad that it shows in how ***** provided his expertise. Glad to know your system is functioning well. Thank you for choosing Guardian Protection. Life is better when it's safe.Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromJoe G
Date: 07/01/2025
5 stars**** was awesome! He had to troubleshoot our ********************* order to get the alarm siren to work. He was also very polite and friendly. A very valuable employee.Guardian Protection
Date: 07/03/2025
Hi Joe,
Thank you for taking the time to let us know that our professional technician provided excellent service to you recently. As you know from being a long-time customer, our techs, care team, and monitoring center strive to deliver the best possible service each and every day. Your peace of mind is our priority. Thank you for choosing Guardian Protection. We are honored to be your trusted security provider for all these years.
Sincerely,
Mary Lynn M.
Customer Satisfaction AdvocateReview fromJanice P
Date: 06/16/2025
5 stars******* was great, he was friendly and he simplified the process for me. My system is working and I can use my phone access again!Thanks *******!Guardian Protection
Date: 06/19/2025
Hi ******,Happy to hear that you were super pleased with the work of our professional technician and that he helped you to regain mobile access to your Guardian security system and simplified the overall process for you. We love it when life is safer and easier at the same time! I want to thank you for being a long-time Guardian customer, ******. We are honored to be your partner in security. Know that we are here whenever you need us. Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromTD D
Date: 06/03/2025
5 starsMy tech Mr. ****** **** was awesome! He provided great customer service, answered all my questions, took time to explain and made sure everything was working properly.Guardian Protection
Date: 06/05/2025
Hi *****,So glad to hear that you appreciated the services of our professional technician and that he was able to get everything working properly. Thank you for being a long-time Guardian customer, *****. We are honored to be your partner in security. Have a great day!Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromDoug C
Date: 05/28/2025
5 starsTechnician **** did a thorough and professional job updating our system, taking as much time as needed to demonstrate and explain how our updated system worked.Guardian Protection
Date: 05/29/2025
Hi *******,Thank you for taking the time to let us know of your satisfaction with the services of our professional technician. Their goal is provide expert installation as well as very thorough assistance on the use of the system so that you can enjoy its benefits to the maximum after the technician departs from your home. I also want to thank you for being a long time Guardian customer. We are honored to be your security provider and a partner in peace of mind. Have a great day. Life is better when it's safe!**** **** M.Customer Satisfaction AdvocateReview fromKM C
Date: 05/19/2025
5 starsMy technician was *****, and he was great! He was very helpful in explaining questions I asked, and was courteous and professional.Guardian Protection
Date: 05/20/2025
Hi *****,It's great to know that our professional technician, *****, was super helpful and courteous in updating your system to the latest technology. Our techs undergo rigorous training, and they also love what they do. We're pleased to know that his professional dedication was obvious in your recent experience. Thank you for being a long-time Guardian customer, Kilah. We're honored to be your partner in security. Have a great day. Life is better when it's safe! **** **** M.Customer Satisfaction Advocate
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.