Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 105 Customer Reviews
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Review fromTrena P
Date: 08/16/2025
5 starsI was having an issue with my security system I called guardian and ****** walked me thru all the issues until they were solved-would recommend this company
Guardian Protection
Date: 08/19/2025
Hi *****,Thanks so much for taking the time to let us know that our customer care specialist ********, patiently assisted you and resolved all of your issues. ******** loves what she does and has a passion for security. She wants all of our customers to get the most from their smart security systems! So happy she was able to do that for you. We remain committed to your satisfaction and will always be here when you need us.Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromWanda S
Date: 07/18/2025
5 stars***** was On Time and professional. I recommend this company. I xall yesterday and they were here today. Thank you Guardian!!!!Guardian Protection
Date: 07/21/2025
Hi *****,We are happy to be of service to you! Thank you for taking the time to compliment our professional technician, *****. Our techs love what they do. I am glad that it shows in how ***** provided his expertise. Glad to know your system is functioning well. Thank you for choosing Guardian Protection. Life is better when it's safe.Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromJoe G
Date: 07/01/2025
5 stars**** was awesome! He had to troubleshoot our ********************* order to get the alarm siren to work. He was also very polite and friendly. A very valuable employee.Guardian Protection
Date: 07/03/2025
Hi Joe,
Thank you for taking the time to let us know that our professional technician provided excellent service to you recently. As you know from being a long-time customer, our techs, care team, and monitoring center strive to deliver the best possible service each and every day. Your peace of mind is our priority. Thank you for choosing Guardian Protection. We are honored to be your trusted security provider for all these years.
Sincerely,
Mary Lynn M.
Customer Satisfaction AdvocateReview fromJanice P
Date: 06/16/2025
5 stars******* was great, he was friendly and he simplified the process for me. My system is working and I can use my phone access again!Thanks *******!Guardian Protection
Date: 06/19/2025
Hi ******,Happy to hear that you were super pleased with the work of our professional technician and that he helped you to regain mobile access to your Guardian security system and simplified the overall process for you. We love it when life is safer and easier at the same time! I want to thank you for being a long-time Guardian customer, ******. We are honored to be your partner in security. Know that we are here whenever you need us. Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromTD D
Date: 06/03/2025
5 starsMy tech Mr. ****** **** was awesome! He provided great customer service, answered all my questions, took time to explain and made sure everything was working properly.Guardian Protection
Date: 06/05/2025
Hi *****,So glad to hear that you appreciated the services of our professional technician and that he was able to get everything working properly. Thank you for being a long-time Guardian customer, *****. We are honored to be your partner in security. Have a great day!Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromDoug C
Date: 05/28/2025
5 starsTechnician **** did a thorough and professional job updating our system, taking as much time as needed to demonstrate and explain how our updated system worked.Guardian Protection
Date: 05/29/2025
Hi *******,Thank you for taking the time to let us know of your satisfaction with the services of our professional technician. Their goal is provide expert installation as well as very thorough assistance on the use of the system so that you can enjoy its benefits to the maximum after the technician departs from your home. I also want to thank you for being a long time Guardian customer. We are honored to be your security provider and a partner in peace of mind. Have a great day. Life is better when it's safe!**** **** M.Customer Satisfaction AdvocateReview fromKM C
Date: 05/19/2025
5 starsMy technician was *****, and he was great! He was very helpful in explaining questions I asked, and was courteous and professional.Guardian Protection
Date: 05/20/2025
Hi *****,It's great to know that our professional technician, *****, was super helpful and courteous in updating your system to the latest technology. Our techs undergo rigorous training, and they also love what they do. We're pleased to know that his professional dedication was obvious in your recent experience. Thank you for being a long-time Guardian customer, Kilah. We're honored to be your partner in security. Have a great day. Life is better when it's safe! **** **** M.Customer Satisfaction AdvocateReview fromShania P
Date: 05/15/2025
5 starsGuardian Alarms showed up on time and did everything very efficiently! I am so pleased and excited to have such a nice security system. I feel much safer already! Highly recommend working with them to make your home smarter and safer overall. I felt the pricing was reasonable as well.Guardian Protection
Date: 05/16/2025
Hi ******,Welcome to Guardian Protection! So happy to know that you are feeling safer with your new smart home security system that's delivering peace of mind 24/7, something we're all striving for. I see that you were taken care of by our experienced sales rep ***** and our expert technician ****. I will be sure and let them know of your satisfaction. We look forward to serving you. Life is better when it's safe!**** **** M. Customer Satisfaction AdvocateReview fromEdward B
Date: 04/17/2025
1 starTricked my office manager into a FIVE YEAR contract. She wasn't even authorized to sign contracts, but the sales *** took our money. Now 9 months later, the sales *** doesn't even work for the company anymore because he thinks they're unethical!They also have aging IT systems that took 3 hours to email a document. Not concerned with Protection just stealing money from people.Guardian Protection
Date: 04/28/2025
Hi ******,I am sorry for the frustration. Your issue was escalated to our loyalty liaison who spoke to you on April 21 and April 25. I understand that she has worked with you to resolve all concerns to your satisfaction and has also arranged for a no-charge service call so that we can provide further training on the mobile app and website and ensure that all of the settings and information are best setup for your needs. We appreciate that you reached out and glad that we were able to provide meaningful assistance. Thank you for choosing Guardian Protection.**** **** M.Customer Satisfaction AdvocateReview fromChastity S
Date: 04/09/2025
1 star*** had nothing but issues with this company since the start. Unfortunately they were provided to us when building a new home. They messed up our trenched line piping for the video camera at the end of the driveway only to find out they couldnt provide a camera that far from the home. AFTER we paid for the entire system. I had to leave a negative ****** review just to get a response from a representative to try to fix things. Due to this our account was to be put on *** for monthly payments. However their PA office calls and threatens you about payment and that youre not on a *** plan. Worst company ever and wish we wouldve stayed with ***.Guardian Protection
Date: 04/11/2025
Hi Chastity,Thank you for reaching out. Guardian did provide a credit to offset the expenses you incurred with installing the conduit. An installation balance remained after your deposit and Guardians credit. The *** plan Guardian offered was in place from March 2023 until October 2024. At this time, a balance remains for installation and monitoring services that have been provided. Guardian is open to formalizing a new *** payment plan that covers the unpaid installation balance and monthly service fees. Please contact Guardian at ************** and ask to speak with our Collections Manager.Thank you,**** **** M.Customer Satisfaction Advocate
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