Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTracy S
Date: 12/03/2024
5 starsTracy S
Date: 12/03/2024
We have had Guardian Protection for 7 years. We love it! Today we just upgraded to cameras and are so happy with the additions! The man who installed was so friendly and worked hard even in the cold weather.I really appreciate all of the added protection!
Guardian Protection
Date: 12/05/2024
Hi *****,Thank you for being a longtime customer of ********************. We are honored to protect you and your family. Happy to hear that you have upgraded your system to include cameras. I think you are going to love the convenience and additional awareness they provide. Our professional technician was pleased to provide his service to you on December 3. He loves his work and I think you were able to see that, which makes us very happy! I will be sure and share your comments with his supervisor. They are greatly appreciated. Thank you for choosing Guardian Protection. Life is better when it's safe!Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromLissa C
Date: 11/27/2024
5 starsLissa C
Date: 11/27/2024
5 stars ordering new security equipment Did not try to up sell me or waste my time Great job! He even had me perform speed tests where my outside cameras would be installed - I had time to get WiFi extenders before my install date Today 11/27 ****** C arrived at 8 am to install all equipment He first asked the right questions to develop a plan ****** C Is EXCELLENT and super friendly He explained all of the system settings and toured me around my house to familiarize me with the new devices. He patiently explained the interactivity between the wall panels and iPhone app I highly recommend Guardian Security Protection and appreciate the excellent care the Team members shared with me.Guardian Protection
Date: 12/03/2024
Hi *****,Thank you for taking the time to give a shoutout to our team! It is greatly appreciated. Very happy to hear that both your sales experience and your installation experience were top notch in terms of expertise and courtesy. We hope that you will enjoy your new smart home security system for the convenience and peace of mind it will bring to your everyday routine. I will be sure and share your comments with the supervisors of the team members who provided you with such great service. Take care. Life is better when it's safe!**** **** M.Customer Satisfaction AdvocateReview fromKiara M
Date: 11/25/2024
5 starsKiara M
Date: 11/25/2024
****** was great. Communicative and informative. He was able to set everything where needed.Guardian Protection
Date: 11/27/2024
Hi *****,So happy to hear that your service experience went well and that our professional technician was communicative and informative. Our techs are experts in their field and have a passion for their work. Your compliment means a lot and I will be sure and pass it along to his supervisor. Thank you for choosing Guardian Protection. Life is better when it's safe.**** **** M.Customer Satisfaction AdvocateReview fromBoyang Y
Date: 11/25/2024
1 starBoyang Y
Date: 11/25/2024
The customer service people didn't mention anything about the early termination penalty. 3 months later, when I wanted to cancel the service, they charged me *****. It is insane since it is a new house with all guardian protection already, it is 0 cost for them to start or stop the service.Guardian Protection
Date: 12/05/2024
Hi ******,I am sorry for your frustration. I was able to locate your account and escalate your issue to our Loyalty Liaison. She called you on 11/27 and left a voice message requesting that you please call her back to discuss a resolution to your issue. We have not heard from you. Kindly check your voice mail and give her a call at your earliest convenience. We look forward to hearing from you. Thank you, **** **** M. Customer Satisfaction AdvocateReview fromDavid H
Date: 11/22/2024
5 starsDavid H
Date: 11/22/2024
**** was phenomenal! He was on the site before I got here, and ready to set up my system. He was very informative in every aspect of the process and told me what he was doing whenever I asked him a question. I really appreciate his hard work and the fact that he took pride in his work. Thanks **** you are a rock star!Guardian Protection
Date: 11/26/2024
Hi *****,Happy to hear that our professional technician was on top of it and kept you informed throughout the installation at your business. Our techs are passionate about their work -- I will be sure and share your compliments with his supervisor. Greatly appreciated! Welcome to Guardian! We look forward to providing you security and peace of mind. Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromLynette W
Date: 11/08/2024
5 starsLynette W
Date: 11/08/2024
***** was amazing! Educated me on my smoke detectors and carbon monoxide! Installed new door bell camera and carbon monoxide. I will be calling him back out to do a flood light camera for me as well! Very professional!Guardian Protection
Date: 11/26/2024
Hi *******,Thank you for taking the time to share a compliment for our professional technician. Happy to see that you are taking full advantage of Guardian's smart components - helping to protect you and your home against the dangers of fire and CO poisoning while adding peace of mind through smart video surveillance. I will be sure and share your compliment with our tech's supervisor. It is greatly appreciated. Thank you for choosing Guardian!**** **** M.Customer Satisfaction AdvocateReview fromAlex L
Date: 10/30/2024
5 starsAlex L
Date: 10/30/2024
Awesome service by **** from Guardian Protection services of **********!Guardian Protection
Date: 10/31/2024
Hi ****,Thank you for taking the time to send a shoutout to our professional technician and thank you for choosing Guardian Protection. We strive to deliver peace of mind while making life safer. I will be sure and share your comment with our tech's supervisor. It is greatly appreciated.Sincerely,**** **** M.Customer Satisfactionb AdvocateReview fromRosina B
Date: 10/23/2024
5 starsRosina B
Date: 10/23/2024
This is the second home I had Guardian install a system. *** installed my first and I requested him for this home. He is very thorough and takes his time explaining the use of the system. Guardian has a great tech support team when I had any issues or questions. Thank you Guardian for keeping my family safe!Guardian Protection
Date: 10/24/2024
Hi ******,Thank you for taking the time to let us know of your great satisfaction with the work of our professional technician. We believe that a professional installation is a difference-maker when it comes to reliable protection, so all Guardian smart home systems are professionally installed by our experts. What an honor that you have chosen Guardian not once, but twice, to protect your home and family. Thank you! I will be sure and pass along your compliment to our tech's supervisor. It is greatly appreciated. Thanks again for choosing Guardian. Life is better when its safe.**** **** M.Customer Satisfaction AdvocateReview fromTapan M
Date: 10/10/2024
1 starTapan M
Date: 10/10/2024
My CO alarm was beeping today (10-10-24) and when I called them they said they have to send a technician out to fix it, The earliest they can send is in about 8 days ************** the meantime they cannot stop the beep from the alarm. This is horrible service, I have a yearly monitoring and maintenance contract with them and I have to live with that beeping sound for 8 days and no protection for those 8 days.Guardian Protection
Date: 10/11/2024
Hi again *****, Please be sure and check for a voice message. One of our supervisors would like to do some additional troubleshooting with you by phone to further assist with getting the beeping stopped prior to your service call.Thank you,**** **** M.Customer Satisfaction AdvocateReview fromGijs M
Date: 10/08/2024
1 starGijs M
Date: 10/08/2024
During my time with guardian protection, the equipment insatlation of equipment was well performed and also the equipment worked well for us.However, we now relocate out of state and requested to terminate our service contract (already over 3 years in) and we need to pay the full residual monthly payments (over USD 1000). It is not ok treating customers this way for a product that should be cosidered utility. We paid for the equipment upfront so that argument is also not inplace. No other option has been provided by Guardian.Terrible form of customer service.Guardian Protection
Date: 10/10/2024
Hi Gijs,I am sorry for the frustration. Guardians authorized dealer consulted with you on your security challenges and handled all aspects of the sale, including the cost of the installation and negotiation of the terms of the Sales and Installation Agreement and five-year Monitoring Agreement. Guardian has provided 24-hour a day monitoring of your system by the trained specialists at our UL-certified monitoring centers including alarm signal monitoring and notification to first responders on your behalf when emergency situations arise, based on protocols that you have established for this. These services were formalized through the contract signed by you and the dealer, defining services to be provided, rates, your five-year term, and obligations. The contract identified all conditions such as an early termination fee that may apply if you wish to cancel prior to the end of your initial contract period, which is July 2026. Your satisfaction is important to us. I escalated your issue to our Loyalty Liaison who reviewed and followed up with a personal call to you on October 10 to discuss. She has offered to check your account periodically for the next 30 days to see if the new buyer signs up for the Guardian system at your home in which case she will release you from your agreement. If this does not occur and since you are moving to an area that Guardian does not service, our liaison offered you a significant reduction on your early termination fee . This consideration is available to you for the next 30 days. Notwithstanding the fact that there are still 21 months remaining on your agreement, a sincere effort to resolve your issue is being made, as indicated by the options that Guardians Loyalty Liaison has made available to you. Please be sure and follow up with our Loyalty Liaison to finalize your resolution. Sincerely,**** **** M.Customer Satisfaction Advocate
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.