Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

A. R. Building Company, Inc. has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  Parkside Estates

  202 Ketchum Dr Canonsburg, PA 15317-9730

• 

  Timber Ridge Apartments

  115 Timber Ridge Ct New Stanton, PA 15672-9797

• 

  Toll House Apartments

  124 Toll House Rd Greensburg, PA 15601-6965

• 

  Village of Amesbury

  401 Elkwood Dr Moon Township, PA 15108-3169

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I understand that companies have the right to terminate a lease at will. However, while I wasnt entirely surprised by the decision, I was hoping I was wrong. I have always been an honest tenant. In September, I contacted ******* to inform her that I was starting a new job and would need a signed notice to quit in order to provide documentation for Principal to process a financial hardship request.Then in October, I reached out again to share that my son had been involved in a serious accident. On October 5, he overturned in a gas tanker truck, and the incident was in the news. During this difficult time, I reminded ******* about the signed notice to quit that I needed. On October 16, I contacted the office again and spoke with ******, who informed me that ******* was in a meeting and would not return until October 18. I also contacted ******* at AR Building via email that day, explaining the urgency of the matter.Unfortunately, because I could not obtain the signed notice to quit in a timely manner, I filed a complaint with the ************************ to avoid eviction. However, an inaccurate response was provided to the ************************, and less than 15 days later, I received notification that my lease would not be renewed. While I wasnt surprised, I was deeply disappointed. I didnt want to believe AR Building would retaliate.I have consistently paid my rent, even late a lot. AR Building can acknowledge that while I have faced challenges, I have always fulfilled my obligations. It is troubling that my lease is not being renewed now, given that if I were truly an unreliable tenant, the company could have chosen not to renew my lease in any of the prior years (2017 through 2024). Legally, they had the option to revoke the lease during any renewal period, yet they did not. This situation leaves me feeling as though the decision to not renew my lease is less about my history as a tenant and more about circumstances beyond my control.

  Customer Answer

  Date: 11/25/2024

  Re: ID ********
  External
  Inbox
  
  ****** *******
  Sun, Nov 24, 2:43 PM (18 hours ago)
  to me
  
  Prayerfully this will be the last email to add. If Corporate needs to verify the validity of my complaint, they can read an email sent by ******* that noted that she spoke with me earlier in October about needing a signed notice to quit. I am asking them to read all emails because I even specified that I would reach out to the ****************'s Office for assistance to make sure I had a chance to still pay my rent. I have never paid late whereas an eviction process had to be followed. Again, I have been late frequently but never once was my lease nonrenewed, and this is why I find the timing to line up with retaliation because I complained to the attorney general's office. Again, no hard feelings but I wanted to inform someone about the tactics used against me.
  
  Thank you for your time and support. 
  
  On Sun, Nov 24, 2024 at 1:31 PM ****** ******* <*****************************> wrote:
  I would also like to clarify that I never told ******* I had to assist with my son's medical bills. My son has his own insurance through his employer. What I did share with ******* was that he had been in an accident and how the situation was taking a toll on me.
  
  In September, after starting my new job as a CTE Teacher, I informed ******* that I would be late paying my rent for October because I wouldnt receive a check until October 31. However, on October 5, 2024, my son was involved in a severe accident in front of ***** Club in **********, *******. The incident was covered in the news. Thankfully, God spared my sons life. Despite the severity of the crash, where tanker trucks were involved and could have exploded, no one else was injured. My son sustained a broken right humerus and a left collarbone. I immediately called ******* to share this with her.
  
  At no point did I say I had to withdraw money from my 401K to help with medical bills. What I did mention in September and October was that I needed a signed Notice to Quit in order to submit a financial hardship request.
  
  Additionally, ******* never spoke to me about any meeting. I only learned of it when I called the office on October 16, 2024, and spoke with ******. I also called a number in ************ and spoke with someone named *******, who gave me her email address and said she would do her best to reach someone. ******* confirmed that the managers were in a meeting at that time. I was deeply disappointed by Tiffanys response, especially given my respect for her. I never imagined she would misrepresent the situation, but I was mistaken.
  
  
  On Sun, Nov 24, 2024 at 1:19 PM ****** ******* <*****************************> wrote:
  November 24, 2024
  
  Subject: Additional Information Regarding My Complaint
  
  Dear BBB Employee Lane,
  
  I am writing to give you more details about my first complaint, which I would like to have forwarded to the ** Building ****************.
  
  Suppose a representative from the **************** reviews my history from 2017 to the present. In that case, they will see that while I have been late with payments at times, I have always communicated promptly with local management. Additionally, in 2019, when my daughter and I dealt with a rat infestation in our apartment, I allowed the company to resolve the issue and chose not to involve health authorities or other agencies.
  
  However, I cannot ignore that the decision not to renew my lease came shortly after I raised concerns with the *************************. Had this timing been different, I would not perceive it as retaliation. I expected one of two things to happen: either a significant rent increase or the non-renewal of my lease. Unfortunately, the company has chosen the latter.
  
  Whether my lease is renewed or not after the processing of the complaint, I feel it is important to speak out about how this company operates, and I hope that they do not treat the next person the way I have been treated because I wanted to know my rights about not having a signed Notice to Quit.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  
  
  ****** Mae *******

  Business Response

  Date: 12/03/2024

  Tenant was late to pay rent and has been late numerous times.  This issue was resolved as of 10/30/24

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  If the company really read the initial complaint, they would have read an honest complaint. It is fine that they nonrenewed my lease but as stated previously, the timing lines up with retaliation and this is something they have to live with and in the meantime, nothing good comes out of lies. Thank you, BBB, for all of your support in this matter, and they could have nonrenewed the lease as shared between *********, the timing lines up with my complaint to the *********************** and I stand by what I have shared with your company and wish to have my complaint publicly posted for others to view. It goes to show that they could only reply with "Tenant was late" but never acknowledge why the late payments never contributed to them nonrenewing the lease before now. 

  Thanks again for your assistance. 

  May God bless the ones that are in charge and the ones that have lied as well as know deep within, they retaliated. Nothing good will come of it!

  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It all started the day I moved in to my new apartment on October 18th. I went to get into my apartment for the first time and the agent gave me the one keys so I couldnt get into my apartment and then proceeded to tell me they had to find them she sent the maintenance guy to the wrong apartment 45 mins went by before I was let into my apartment and he had to go find the right keys. From there on it was awful and got worse everyday I filled out multiple work orders within my first week of living there that I will attach down below. The apartment was dirty and had not been cleaned upon moving in. My dishwasher was broken upon moving in. The apartment was covered in cat hair I even had to go to the doctor because I got sick from it being as Im allergic to cats. Pictures of all the lumps of cat hair will be provided. My ******** is falling out of the wall, still hasnt been fixed. I had to call emergency maintenance when a horrible smell was in my apartment that gave me a headache to where I had to leave. My air conditioner/heater had to be kept off because it was blowing out black stuff all over my mattress and when it got so hot I had to use the air I moved my bed in the living room just to be able to be comfortable and not get covered in black dirty stuff. After 9 days of being in the apartment I had gnats show up everyone an absolute infestation to which had nothing to do with me. Ive paid for 7 traps along with about 20 refills and bottles of sprays. The apartments had pest control come out multiple times but these were so bad they were in my fridge and freezer and still are to this day to where Im not even staying there anymore. They were so bad they somehow got inside my freezer boxes of food and died on my food to where I threw out absolutely everything in my freezer because that is absolutely disgusting and no one should have to deal with this. I was informed in emails of things and will show dirty living conditions/unsanitary conditions. I have more photos

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment complex, *******************, ************, is falsely adding extra fees to residents for no reason. I paid November 2024 rent on 10/31/24. I have screenshot of the confirmation. My bank account had $1365.57 balance, my rent payment was $1365.00 leaving 57cents. AR BUILDING (PA based company) took my payment, sent it back claiming Non sufficient funds. I have confirmation from my bank that there was a positive balance. Screenshots of everything. My building manager is saying that they wont do refunds of fees NO EXCEPTIONS. On BBB website there is a current government action alert ATTORNEY GENERAL REACHES SETTLEMENT WITH LANDLORD FOR OVERBILLING

  Business Response

  Date: 11/15/2024

  ****** made a payment and did not have enough money to cover the payment.  We have nothing to do with this, a payment is made on our website and it either goes thru or comes back NSF.  There was most likely something pending on the bank account that made this payment go NSF.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented from ***************** from 07/2022 through 08/2024 and had no issues during our time there. On 09/09/2024, we received a bill in the mail from a debt collection company called Resident Advocate (based in *******) for carpet replacement due to damages in the amount of $1600. We learned after multiple calls, that ***************** had charged us for carpet replacement, was refusing to talk to us regarding the charges, and that they had sold this bill to a debt collector before talking to us about it. ***************** stated they would only communicate with us through this debt collector. Based on Kentucky law (KRS ******* 3),we shouldve been contacted and allowed to view the damage in person, after it had been assessed, to either sign a statement of agreement or disagreement before moving forward. After extensive time spent to get a response from someone at ***. Oaks, they merely said the carpet had already been replaced and we couldnt view the damage. This violated our rights as tenants in ******** according to the *** statute listed above. For proof of the damage the debt collector provided two pictures of the supposed carpet damage but couldnt and/or wouldnt prove they were even from our apartment. We filed a dispute through the debt collection agency stating all of these concerns, but ***************** unsurprisingly denied this dispute.We debated going to small claims court regarding the clear breach of Kentucky Landlord Tenant Laws, but we had already moved outside of the state of ********. We agreed to settle the debt for $800 (50%), after being told multiple times that a settlement offer wouldnt be accepted. We only agreed to the settlement because having both started new jobs recently, neither of us could take time off work to deal with this issue. Resident Advocate was also threatening to report the bill to credit bureaus which would severely impact our credit scores. All this less than 2 weeks after receiving the letter.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/15/2024 a formal letter of request along with an Emotional Support ************ Certificate provided by a licensed psychologist was submitted to A. R. BUILDING COMPANY. On 09/25/2024 an email was received from A. R. BUILDING COMPANY declining authorization of the *** without unburdened cause. A. R. BUILDING COMPANY requested additional forms such as therapist dates and or billing receipts. Before the deadline to submit requested documents on 10/10/2024 a 15-day notification of eviction was produced by A. R. BUILDING COMPANY for all parties residing at ***************************************** to leave the premises based upon a unauthorized animal living on premises. Based on the dates of events our family is being wrongly evicted being discriminated against due to a submitted *** request for a mental health disability.

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July twelfth 2024 I ***** ****** made a electronic payment of $225 to timber ridge apartments in ******************************* for a application fee $50 app fee and $175 administration fee. At no point in the process is it stated to be non refundable for the admin fee. $225 for someone to deny you is a steep cost. I have multiple screenshots of the very misleading site. At no point during my applying or confirmation of my payment did the site state it was non refundable.

  Business Response

  Date: 10/22/2024

  There was miscommunication between both parties about whether or not he was going to pursue the rental application.  We are going to refund the $175 admin fee as the applicant was denied

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been tenants at this apartment complex for 2 years, never missed a payment or had any complaints of any kind. We payed a security deposit of 300$ when we moved in. The apartment we lived in had carpet and when we moved out there were a few stains that we knew we couldnt get up but thats what the security deposit for. Other than that there was no other damage. We moved out a couple days before our move out date. The apartment complex wants to charge us 200$ for carpet cleaning, 1209.59$ for carpet replacement and ****** for a period of lost rent which is absolutely ridiculous. We would just like to close out our Minol account but it will not allow us to do so unless we pay the full charges. Our minol charges are ***** and that is all we are willing to pay because that was what we owed to close the account.

  Business Response

  Date: 09/24/2024

  There was no Carpet Cleaning charged.  Please see attached FAS that was sent out on September 18th with a credit for that charge since the carpet was replaced.  See attached carpet damage pics.  Carpet was stained extremely bad and needed a full replacement.  We charged for the cost of that carpet (see attached invoice) and rent lost due of $258.33 for the additional time it took to get the carpet replaced.  

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my renters insurance since we moved into this location in April. I have been charged $75 dollars since then for this community adding an additional renters insurance policy to my account. There was a $30 dollar balance on my account from the additional charges from the renters insurance policies. I have now been charged an additional $285 now for late fees. I have not had any lapse in coverage since we have moved in but was getting charged for an additional insurance policy. I was also charged in June for vacant gas charges along with another $190 late fee. This was because the office gave me the wrong information on what gas company I was supposed to be using. They gave me a company that does not even do gas where we are located. I paid that balance in June for their mistake. I am refusing to pay these late fees for something that I have had since April. I have not had any lapse in renters insurance coverage at all. They are not willing to help in anyway and will not give me any supervisors information. This is not right and this community is charging and penalizing people for no reason at all.

  Business Response

  Date: 10/14/2024

  Renters Insurance is required and when the policy expires it is the tenant responsibility to provide proof of the renewal.  An email was sent and ignored which resulted in charges until proof was submitted.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent from ****** ***** **** ** ******* ** and renewed our lease on 5/31/24. The lease requires that we provide proof of renters insurance (which we did on 2/5/24). Upon making a water bill pmt on 7/24/24 we learned of a $40 insurance violation charge made on 7/22/24 coinciding with the anniversary of our policy renewal. We uploaded our policy info on 7/24/24 and again on 7/25/24 to provide proof of coverage with no lapse. On 7/24/24 we sent email, “** ***** ****** account reflects a violation charge for not having renters insurance but we have the same insurance with no changes, which was previously accepted. Please advise. Thank you” and received on 7/25/24, “Did you upload the updated policy when it renewed? With 3rd party insurance, I don’t get updates about policies.” On 7/29/24 we sent, “Hi ***** I’m glad to share that we finally got reapproval for our policy. Please confirm that the $40 charge on 7/22/24 will be reversed since we’re in compliance with no gap in coverage and we never received notice of need to reupload policy details as was the case earlier this year (ie, Feb).” On 8/6/24 we received, “Nice work **** Just a few more steps to complete your move-in checklist which may include items like:
  Access important property info
  Setting up rent and other payments
  Providing proof of renters insurance
  Make sure you are ready for move-in” and a follow up email on 8/8/24, which I forwarded to Willow Crest on 8/8/24 and received, * ** **** I apologize for the delay. I believe you can. I saw an email that your insurance was approved and I know you have already signed the renewal. You can ignore and I will look further into it.” On 8/16/24 we received, ***** You're Not Move-In Ready Yet...
  Move-in day is nearly here. Please complete the Welcome Guide Checklist to help ensure a smoother day for you. This checklist contains critical items that will help us prepare for your arrival.” Now we’re fighting a 500% or $200 late charge even after PAYING the $40 fee.

  Business Response

  Date: 09/04/2024

  This was charged in error as we did not realize that the tenant communicated before the rent due date about the insurance charge and late fee.  The late fees will be removed from this tenant's ledger

  Customer Answer

  Date: 09/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** ******

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a new lease at my apartment about a month ago, the lease got unsigned and kicked back. I hadnt gotten around to resigning, and today I got a $189 fee because my lease hadnt been signed yet. They knew full well my intention was to stay as I had already signed a lease. I went to argue the fee with my property manager, and she accused me of being aggressive because I gave my opinion on the job she is doing. No threats were made, no laws were broken. About 5 minutes after asking her to send the lease I recieved a letter stating that they werent going to allow me to renew my lease, they gave me 60 days to vacate my apartment. I am a disabled veteran who has lived here for 3 years and has never missed a single rent payment, nor have I ever had a complaint against me. I feel this is 100% retaliatory by the property manager. I asked for the number to talk to her supervisors, and they wont even tell us the name of the property owner. I just know it is At buildings. I am going to be contacting BHUD and the state of indianas attorney generals office tomorrow.