Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A. R. Building Company, Inc. has 52 locations, listed below.

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• 

  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  Cedarwood Apartments

  403 Cedarwood Dr Carmichaels, PA 15320-1181

• 

  Chatham Commons Apartments

  5000 Stein Dr Cranberry Township, PA 16066-3300

• 

  Kennedy Highlands

  200 Adams Dr Mc Kees Rocks, PA 15136-3905

• 

  A. R. Building Company, Inc.

  7130 Lacabreah Dr Brownsburg, IN 46112-5524

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out from AR Buildings property **** *********** Place on 8/19/2022. On 9/2/2022 AR Buildings charged $1159.40 for a 'partial carpet replacement' in the living/dining room of the unit. Movers had left a stain on the carpet which I was unable to clean on my own, so some carpet replacement was a possibility, but I had concerns that the amount was too high. The AR Buildings website did not indicate that this charge had been placed and I did not receive any other communications from AR Buildings until 9/19/2022 when I received a billing notice from Resident Advocate (a Florida-based collections agency) attempting to collect $959.40 (1159.40 carpet replacement + 60 final water bill - 300 deposit). Contacting AR Buildings I was told that any information would have been in my final account statement and to forward any other questions to Resident Advocate. I asked for the receipt for the carpet replacement and my final account statement (since I did not receive one) and was again directed to take any questions to Resident Advocate. I feel this charge from AR Buildings is excessive and have not been provided any receipts or proof for the payments they made to their contractors for the work done.

  Business Response

  Date: 09/22/2022

  The complainant admits the carpet was damaged.  We do our best to minimize the cost and replaced only what needed to be replaced.  A copy of the proposal for the carpet replacement is attached.   There is a 50% markup as detailed in the lease.   The charge is appropriate and stands for collection.

   

  Customer Answer

  Date: 09/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was water damage in the utility closet of our apartment from the ac unit this summer. The carpet in my daughter’s bedroom and our living room was damaged. All they did was carpet clean and say they sprayed bleach on the wall. The space behind the utility closet vents is covered with mold and smells very bad. It was not treated with a mold killing substance, cleaned, or cut out. The apartments will not repair or clean this area. The windows have been open for weeks but when it gets cold we will need to run the heat and our air will circulate through this moldy, damaged area so close to our beds and living room couch. It will make us sick. Both my kids have sinus problems and/or asthma since we have lived here. Please help. I just need them to repair the damaged area so we can breathe healthy clean air in our home.

  Business Response

  Date: 08/26/2022

  In Response to complaint of utility closet, please note the following:  The water leak onto the floor was due to a clogged condensation drain from the air conditioner.  We recieved the call and proceeded to unclog the drain and midgate the water damage.  The carpet was pulled back and a carpet fan was left to assist in drying. The HVAC closet was sprayed with Bleach and the walls were wiped down of surface dirt . The unit was then scheduled for a carpet cleaning, which was done.  on Tue Aug 22 In the afternoon I received the pictures of what appears to be dust & dirt taken from the cold air return crawl space. On Wed Aug 23 in morning maintenance went in and vaccummed out the crawl space. sprayed bleach as a preventitive measure, wiped down the walls and proceeded to spray kilz.  Attached are pictures of the crawl space and the HVAC closet. The work orders have been completed and closed out.  Thanks you.      

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with Hamilton Place (Owned by A.R. Building Company, Inc.) on 5-1-2021 and by 8-27-2021
  I had no choice but to give notice that I needed to vacate the apartment due to the loss of my right to quiet enjoyment of the property without undue disturbances. I made numerous attempts to have management rectify the ongoing noise issues without success. I even made several attempts to solve some of the ongoing noise issues with my neighbors. Upon moving out I was billed a $3,600 early termination fee on top of my two months' notice to vacate. I feel that the undue stress, that was a direct result of the noisy environment, was having an adverse effect on my health especially the loss of sleep over an extended period of time. A.R .Building Company, Inc. and their management company had the responsibility of providing a living arrangement for me that I could peacefully enjoy but that was never the case while I lived there. The enclosed attachments will provide additional information regarding the attempts I made to remain at Hamilton Place. The neighbors (we shared a common wall) would act apologetic when we talked but made no attempts to lower the volume on their TV or quiet their dog. The woman above me would walk around at all hours of the night making noise (on uncarpeted floors) because, as she stated, she could not sleep. My biggest complaint was the front door slamming at all hours of the night. My sleeping area was approximately 4 steps from the front door. It was never disclosed to me, before I signed the lease, that the front door made such a loud noise. The maintenance man made two attempts to fix the door, which only made a small improvement, but not enough to stop waking me up. I am asking for a full refund of the $3,600 because I was never provided with the right to quiet enjoyment of my place without excessive noise disturbances.

  Business Response

  Date: 08/09/2022

  Hello

  This is just a normal environment with apartment living. We tried to give her options as you can see in the email that she attached, but she did not want to entertain that.  

  Customer Answer

  Date: 08/13/2022

  Better Business Bureau:

  From my original BBB complaint, "Due to the loss of Tenant's right to peaceful enjoyment of their dwelling", the incessant noise I experienced with the slamming of the front door is not "normal apartment living" as stated by A.R. Building Company, Inc.  I tried several solutions to rectify the noise issues without success.  A.R. Building Company, Inc. has a legal duty to provided me with a dwelling that is peaceful.  I understand some noise is to be expected and I have lived in other apartments and condominiums where there was some noise but never noise that would wake me up several times a night, every night of my occupancy. 

  In reference to A.R. Building Company, Inc. management company giving me options, the only option was to choose a one-bedroom apartment.  After exploring that option with the manger Carole, she informed me that the one-bedroom rent was significantly higher and that I would need to pay the upfront fees again.  I had to rule that option out as it would have become a financial hardship for me.  

  Again, I am respectful asking A.R. Building Company, Inc. to reimburse me for the $3,600 "early termination fee" due to their inability to legally provide me with a peaceful dwelling.  As shown in the prior attached email, I had exhausted all reasonable solutions to the noise issues without resolution before I was forced to vacate my apartment.   

  **** ******

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out from Seven Fields Estates June 30th 2022. Address *** ******* *** ***** ****** ** ******
  
  Charged $335 for carpet cleaning prior to moveout June 30th 2022.
  Billed $4,563.09 July 19th 2022 for damages including carpet replacement. Bill of damages reported 15 days to pay prior to being sent to collections. Debt was sent to collection agency prior to 15 days.
  
  Damages had been reported to property management on numerous occasions including mold in basement due to water leak improperly repaired by maintenance staff. Maintenance staff failed to repair damages leaving basement of unit unsafe and inhabitable for a period of over six months.
  
  Numerous emails and pictures documenting state of apartment and failure of property management to repair unit in timely manner. Complaint will also be filed with the office of the attorney general.

  Business Response

  Date: 08/03/2022

  *** ******* was charged for carpet replacement due to pet waste stains
  throughout the unit.  The $335 carpet cleaning charge is due prior to
  move-out in accordance with the signed Lease Agreement.  This charged
  was refunded when a replacement was needed.  A sewage backup occurred
  over a year ago and this issue had no relevance to the carpet damage.
   Backup occurred on vinyl plank flooring in the basement. 
  Maintenance had a hard time finishing repairs due to *** ******* not
  allowing unit access.  After a few attempts were made, *** *******
  was instructed to alert the Management Office when access would be
  granted; no contact was ever made.  Due to the unfortunate
  inconvenience of the backup, *** ******* was credited one month of
  rent.  We disagree with the desired settlement due to our documented
  carpet damages.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to be moving to Pittsburgh for a job, after my start date was moved from august to October I had my lease date moved with parkside estates. It was no issue. Come today, august 1, my start date has now been pushed indefinitely with no start date in sight and I don’t need to move until the job is more clear on when they need employees on site. I contacted the apartment complex to let them know I wouldn’t need the apartment 60 days before I would even be moving in. I haven’t stepped foot in the apartment, haven’t gotten keys or anything. And they told me there’s nothing they can do, I can’t get my money back and that I need to pay an additional $4200 to terminate the lease. It’s insane. I have never done business with people like this. I just want to get my money back so I can put it in savings for when it is time for me to get an apartment and move. They have a terrible property management company to do this to people who when the time came would possible want to move into their facility until this happened.

  Business Response

  Date: 08/12/2022

  ** ******** signed her lease to move in on 10/1/22 on 7/26/22.  There is a cancelation fee in our lease and she is breaking the lease that she signed.  Not only that she did have an executed lease to move in for August and we did her a favor and let her change units and get a later move in date.  We could have easily held her to her first lease, but gave her an option to sign a new lease, which she did and now she wants to break that lease as well

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: Having an issue with the Property Manager not forwarding my email to Accounts Payable to get my late fee removed. This has now escalated to her moving to have me evicted over a late fee that her and I have discussed repeatedly.
  
  I had a late fee and called the office to get the fee resolved. I was told to write an email and the Property Manager would forward it to Accounts Payable so that I could receive the one time late fee removal. I wrote the emailing detailing why I had missed the payment and then sent my email to the Property Manager to be forwarded on. The Property Manager responded and said she didn't like a sentence in my email so she wouldn't be forwarding it through to Accounts Payable unless I changed it. I said I was not comfortable changing my email as that was my experience and she confirmed that she would refuse to forward the email. I asked to speak with someone above her and she said they would reach out to me if there was a need. For months the late fee stayed on my account and then just recently she added 2 more late fees to it and then followed up with a Leave the Premises email. I have searched everywhere to get in contact with corporate and have been ignored. I have sent a email to the Vice President, Director of Operations, and Accounts Payable based on the contact information I have found through Google.
  
  It is appalling business practice to not be able to get in touch with Corporate when there is an issue that can't be resolved. All of their apartment offices that I have called have said they aren't able to give out Corporate's information and everything has to be worked out with the Property Manager. I stated that my issue is with the Property Manager and the response is "oh well." The Property Manager knows that I can't get it contact with Corporate so she has free rein to abuse her power.
  
  I would like this late fee situation resolved fairly.
  
  Thank you

  Business Response

  Date: 07/22/2022

  For
  the month of April 2022, *** ******** did not make her full payment in a
  timely manner and therefore in accordance with the signed Lease Agreement,
  was charged a late fee.  *** ******* then received a “balance owed
  notice” for the months of April, May, and June, whereby defining the
  delinquent amount.  When the balance was not paid again for July, *** ******** was issued another late fee and received a “Notice to Quit” due to
  the increased delinquent amount.  We are under no obligation to offer
  a “one-time late fee removal” and we had every right to charge *** ******** 3 additional months’ worth of late fees and chose not to. 
  Property Managers are responsible for all aspects of the property. 
  Residents may express their concerns in writing to the corporate building
  addressed in page 4 for of their Lease Agreement.  These concerns
  will be discussed with the Property Manager and the Property Manager will
  communicate the outcome to the Resident.

  Customer Answer

  Date: 07/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ******* ********

  I have read the response and do not feel that this situation has been properly resolved. The Property Manager deciding to grant other residents a "one time late fee removal" and not me is not acceptable. I explained in writing that I was not comfortable paying until I spoke with Corporate. I was told that Corporate would reach out if they wanted to. I didn't hear from Corporate for months and was just re-sent the same late fee each month that the Property Manager and I had already discussed. Is it your business practice to allow your Property Managers to pick and choose who they will give a "one time late fee removal" to? I would have been much more understanding had the Property Manager forwarded my email to Accounts Payable and they had decided not to award me the "one time late fee removal." Unfortunately, because the Property Manager did not forward my request to Accounts Payable, who she stated had the power to remove the late fee, I was not even given the option to have my late fee removed. An option that she mentioned was often granted to residents multiple times in our email communication. Please review the emails between the Property Manager and I. The people who are living at your Luxury Apartments are individual humans and deserve to be treated as such. I have tried to resolve this situation professionally and am disappointed that your company considers the Property Managers actions acceptable.