Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A. R. Building Company, Inc. has 52 locations, listed below.

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  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  A. R. Building Company, Inc.

  7130 Lacabreah Dr Brownsburg, IN 46112-5524

• 

  Chapel Lakes Apartments

  100 Chapel Lakes Dr Wetumpka, AL 36092-5715

• 

  Greystone Apartments

  116 Reserve Dr Lafayette, LA 70503-5693

• 

  A.R. Building Company Inc.

  100 Southern Trace Cincinnati, OH 45255

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As to why cancellation of apt housing application after waiting months to get into apt with many anticipated move in dates back and forth to getting cancelled with no reason explanation or response from the property manager nor the owner/ her supervisor being ignored after reaching out and asking for answers.

• Initial Complaint

  Date:10/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex sent me an email on September 30 telling me I had 10 days to vacate because of a dog in my apartment however I was pet sitting for a couple days for my mom who had to go out of town for an emergency. I wasnt aware that this went against policy! However, I ran into a hardship, and August and Septembers rent was paid in full by a ***** that I received from an agency. The lady at the apartment complex front office, who is also the manager of the property, Mrs ***** has been extremely rude through this entire process. She did not even want to work with me or the company that was helping me with the ****** Shes a very shady individual and refuses to give me corporate information to contact them. Ive also reached out to the local news. This has nothing to do with the dog at this point, this has everything to do with retaliation because she didnt want me using financial assistance to pay rent. Thats why the letter was sent on September 30th!!!! (After rent was paid) the apartment has issues! plug-ins dont work huge cracks in the ceiling people smoking weed every day outside. My two children cannot play and they refuse to do anything about it. I am demanding to be contacted by corporate IMMEDIATELY

• Initial Complaint

  Date:09/12/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my move-in date, we found that my couch could not fit due to the hallways being too narrow, unable to turn it enough to get into the apartment. Then I found out that this is a KNOWN ISSUE. When asked how other people resolved it, was informed by the property manager that they could not resolve it, the people had to get rid of their couch. IF THIS WAS A KNOWN ISSUE I SHOULD HAVE BEEN ADVISED OF THIS. All it would have taken was one sentence "I advise you to measure your furniture because there is sometimes an issue with furniture not being able to get into the apartment due to the narrow hallways." One sentence was all it would have taken to prevent all this. Instead, this more than doubled my movers' expense due to the movers trying everything to resolve this issue - but this could not be resolved. Now on top of that I have to pay more than $160 to rent a piece of equipment to try to lift the couch up to hoist it over the balcony! This is not an oversized couch. Everyone I speak to - including the movers actually - were astounded that I was NOT advised of this ahead of time since this is a KNOWN ISSUE. But from the management standpoint - no worries, just get rid of your couch if it can't be brought into the door. I have to see if I have any legal recourse. This company is the worst. Also be advised - to terminate your lease early it's not only a 2-month rent penalty, but also an additional $6,000 penalty on top of that.

  Customer Answer

  Date: 09/16/2025

  I will update my desired resolution for this complaint to just this: to be released from this lease without the severe penalty (which is $6,000 PLUS 2 months rent). 
  
  Thank you, 
  ***** *****

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business (******* apartments) on Meriden ct, is extorting people out of apartment rental applications for hundreds of dollars. There property manager is telling people to apply to apartments on site, this follows an arduous tenant screening process. If you are not approved or decide not to go through with the apartment, you are told you will get your money back within a week! The problem is they aren't sending checks at all, and if they do after you complain they put a NSF fee on the check for $200 if you raise concerns. Please read there online reviews to see. I never received my money back for $350 for a $175 application fee X2 for my partner and myself and they threatened me to go unpaid. They never mailed a check out and told me due to complaining to my bank they'd charge me $200 more. This is not suitable business practices nor legal. They also just did this to another perspective renter per their online public reviews. I have all of the correspondence via email

  Business Response

  Date: 09/11/2025

  Please see signed attached online application. Specifically, under the consent form part of the application.  The application fee is non refundable. Only the admin fee is refundable if applicant is denied.  We did not charge the admin fee and only charged the application fee which was $100 total (2 apps at $50 each).  Applicant disputed every payment with their financial institution that was made to *******, so we did not receive anything thus resulting in a bill for $100 and 2 NSF fees of $50 each.  

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  If you read there online reviews you can see that they are scamming multiple people what they have in writing or alleging we never received and we were told verbally by their inexperienced office manager that if we did not get the apartment we would receive our application fees back, it is not our issue that they have to do more training with their staff due to these discrepancies. I should not have to chase anyone down for a couple  hundred dollars but this is due to them lying about returning any fees to begin with. No check for any amount was ever put in the mail but they alleged to have stopped payment on August 5th for a check that I never received. This company then sent me a threatening letter whereas we never moved into their property, stating they would charge me an NSF fee. They've done this to others evidently, they are scammers and liars
  
  ****** ****

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A late charge was posted on the residents account, in the amount of $192.00, despite rent being paid early. Notably, rent is due on the first (1st) of each month. On July 24, 2025 an amount of $930.00 was paid toward ****** rent. When paid, the rental account indicated an outstanding balance of $915.00 due for ****** rent and utilities. On July 31, 2025, the $915.00 was paid in full. However, on ****** 1st, 2025 an amount of $85.00 was posted. Given that the outstanding amount, as indicated on the residents rental account, was paid in full, Springhouse Communities was contacted to inquire as to why this $85.00 amount was not included in ****** rent given that we were aware that such rent had increased a total of $85.00; Springhouse Communities advised that the increase was to go into affect for ****** rent. However, and as stated above, the outstanding balances for ****** rent and utilities were posted on the rental account in advance of the ****** 1st, *************************************************************************** full on July 31, 2025, as was indicated by the rental account. Most notably, due to this additional $85.00 that was posted on the rental account on the date that rent is owed, as opposed to being included in the total due for ****** rent and being posted in advance of the due date, a late charge was imposed in a total of $192.00. Ultimately, the rental agency failed to include this additional $85.00 increase in rent on the ****** bill, resulting in an amount of $85.00 outstanding on the rental account which then lead to the referenced late charge. Notably, neither resident is disputing that the rent has increased, however, the residents are disputing the $192.00 late charge, given that the rental agency failed to include the $85.00 in the ****** bill, posted it after rent had been paid in full, thereby causing the residents to incur a late charge, despite the rental account stating that ****** rent had been paid in full on July 31, 2025.

  Business Response

  Date: 08/28/2025

  ******'s lease ended on July 31st and signed a renewal starting 8/1/25 on July 11, 2025.  A charge of $15 for insurance was posted on 7/21/25.  The rent of the renewal is $1915 total. Total due by August 2nd was $1930. Tenant paid $930 on 7/24 and $915 on 7/31 which totals $1845.  $1930-$1845 = $85.  Tenant was short $85 which is what resulted in the late fee charge. The lease signed on 7/11/25 and the tenant ledger is attached.  

• Initial Complaint

  Date:08/19/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns regarding the lack of cleanliness in the hallways of ****************** Apartments. The condition of the common areas has become unacceptable, as the hallways are consistently dirty and not being properly ************* has also come to my attention, and to the attention of other residents, that the cleaning staff member assigned to this property frequently spends time sitting in the office instead of performing their cleaning duties. As a result, the upkeep of our building has declined, creating an unpleasant and unsanitary environment for residents and ********* addition, multiple tenants have already submitted work order requests for hallway cleanings, but these requests have gone unanswered, with no responses or follow-up actions taken by management. This lack of communication and accountability only adds to the frustration of the ************ paying tenants, we expect that the common areas are kept clean and safe in accordance with the responsibilities of property management. The lack of maintenance not only diminishes the quality of life here but also reflects poorly on the management of *******************I respectfully request that management take immediate action to address this issue by ensuring that hallways are regularly cleaned, that tenant requests are acknowledged and responded to in a timely manner, and that staff are held accountable for their responsibilities.Thank you for your attention to this matter. I would appreciate a prompt response regarding the steps that will be taken to resolve this issue.

  Business Response

  Date: 09/03/2025

  We take all tenant concerns seriously and aim to maintain a clean-living environment for all residents. However, I would like to note that prior to this BBB complaint, we had not received any direct communication from this tenant regarding cleanliness concerns. Our records do not show any prior maintenance requests, emails, or phone calls from this individual about such issues. We encourage all residents to communicate directly with the property manager so we can address these issues proactively.  

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your company denied my service dog application for independence oaks apartments. They do not respond when I email them they asked questions there not allowed to ask. They asked me for proof of training. Youre legally not allowed to ask that I provide all the documentation requested from my doctor. My service dog alerts me before I pass out I have Nerocardioginic syncope. I have been without my service dog for 2 weeks because your company denied him which is against the law if you do not correct this and approve my service dog I will be taking legal action. He is not a pet he is a service dog. When I told your company that they said he wasnt and that he was an emotional support dog. He is NOT hes a SERVICE DOG!!

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent increase of over $300, I wanted an explanation, property manager suggested I write a letter which she would forward to Corporate, I did as she suggested, the letter was dated May 13, 2025. I asked property manager several times if she had received a response and last week when I asked again she said she hadnt and probably wouldnt. Date of lease is 02/01/2025 to7/31/2026. I am 84 years old and live on a fixed income. I have lived in *************** since 2016. In speaking with other tenants I learned their rent increase was considerably lower. The property manager is a wonderful, she cares about her tenants looks after them but she is at the hands of Corporate.

  Business Response

  Date: 08/07/2025

  ****** signed a two-year lease back in 2023.  Rents have increased significantly in that time. The rent was brought up to market rent, that a new applicant would pay.  

  Customer Answer

  Date: 08/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I was told that I am paying $300 more than new people coming in.  
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to apply for apartment at ************ on 6/24/25 and meant with **** ***** who told us if we were denied we would get our application fee back of $125 in the mail. I have been waiting over a month to get my refund and all I received was $50 and she will not respond to my emails or calls now. I would like my $125 back as she said I would get. I am moving soon. If it is going to be mailed it will need to go to my sisters address at *****************************************

  Business Response

  Date: 08/06/2025

  We refunded $50 because the application fee for each tenant was $75 which equals $150.  Applicant elected to split the payment with roommate. For two applicants and admin fee of $250 the total amount owed would be $400.  Applicant paid $200 but roommate did not pay anything.  We accidentally moved forward without waiting for the roommate to pay their $200 portion.  Accounting was left with $150 for application fees with only a $200 payment, which we refunded $50.  Technically the roommate did not pay her $75 application fee which is the amount that was shorted in the refund.  To correct the situation, we will send a check for $75 to make the total refund $125.

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived in the Village of ******** for four years. This past Saturday (June 21, 2025), our AC went out. The maintenance man responded to two calls to us on Saturday. He provided a portable AC unit that barely impacted our space given the excessive heat (up to 95 outside; 85 inside). He did what he could. On Monday, the AC man came out and determined our unit was dead. I understand procedure, but we are in extreme heat conditions. I checked today and was told the issue was reported to corporate yesterday and they have to wait for that request to process. That is not acceptable in this excessive heat and with two seniors living in the house. It's now day five. I watched the leasing manager send another email to corporate at nine fifteen this morning. It's now afternoon, and there's no update. Corporate manages to make itself inaccessible to residents by phone. I think given the extreme and dangerous heat we're experiencing, this qualifies as urgent, but apparently only on my part. We had one incident in the past during sub-freezing temps when the garage door stuck open and they didn't deem it an emergency to come out to fix it until we complained repeatedly.

  Customer Answer

  Date: 06/27/2025

  ADDITiONAL INFORMATION:

   

  Update to this complaint. This is day seven and the ** unit is finally being replaced. A&R needs a better emergency response plan in place for these kinds of situations. But I wanted to update you that it is now being resolved. I have had no contact from the corporate office of A&R about this.