Complaints

This profile includes complaints for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Foster

  200 Hickory St Scranton, PA 18505-1135

  
• 

  Penn Foster College

  14300 N Northsight Blvd Ste 125 Scottsdale, AZ 85260-3674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have continously contacted support to help me with an issue on taking practice quizzes. They keep saying it is fixed and it is not. I cannot proceed in the program if I cannot take quizzes properly. I have asked for this to be expedited with no success, I have asked for full refund or to even switch my classes to another feild that could possibly work and NO ONE has ************ this time I want my money back! They are non responsive to the issues at hand!

  Business Response

  Date: 01/27/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Ms. ******** concerns. We sincerely regret the inconvenience and frustration this may have caused Ms. ******** I have reached out to Ms. ******* directly to discuss options for a resolution moving forward. At Penn Foster College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered in 2021, taking my time to do the course. I am on Chapter 12 of 13. A Change was made on the format of the courses late last year and with the change my course was locked, stating it is inactive and cannot access anything to continue with it. Sent two messages and I have been ignored. I paid the full fare to begin with.

  Business Response

  Date: 01/22/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Mr. ************** Mr. ***** officially enrolled in the Electronics Technician Diploma Program with Penn Foster Career School on July 18, 2021, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  Per Mr. ***** signed enrollment agreement, You will have 18 months to complete the Program but may request up to two six-month extensions. Unfortunately, Mr. ***** is well beyond the agreed upon study time and has exhausted both study time extensions. Mr. ***** account has reached a hard stop of maximum allowable time within our system. We welcome Mr. ***** to re-enroll if he so chooses to continue his education with us.

  We sincerely regret the inconvenience and frustration this has caused Mr. ****** Our Learner Success Team wishes him the best in all future endeavors. At Penn Foster Career School, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had enrolled in Veterinary Technician Program with Penn Foster in May of 2023. When life changed and I found out I was going to be moving to ***** from *******, I reached out to the student portal to request cancellation/withdrawl of the program November 8th, 2023. I was told to email student services requesting cancellation of the program I was in. Email to ********************************** on November 8th 2023 at 2:34 pm Mountain Standard Time. They continued to charge me the monthly fee until May 2024 when I changed banks, they now sent me to collections for $1253.20 for tuition which I did not need and had followed instructions to cancel months prior. I need it removed from collections and to be honest, a refund of the money taken from my account past my written request to cancel. December 2023 to when I changed banks May 5th 2024. So the amount refunded would be $414. I added a copy of the collections bill as well as a screen shot of my written email to Penn Foster *****************

  Business Response

  Date: 01/22/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Ms. ******* concerns. Ms. ****** officially enrolled in the Veterinary Technician Program with Penn Foster College in May of 2023, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  Ms. ****** emailed a cancellation request to Penn Foster College from an email not associated with her account. Upon receiving the said email, it was requested that she respond with more information to help us locate the correct account. No further response was received from Ms. ********* have successfully canceled Ms. ******* account as requested. Ms. ****** has a remaining balance of $391.20 that will remain in collections.

  We sincerely regret the inconvenience and frustration this has caused Ms. ******* Our Learner Success Team wishes Ms. ****** success on all of her future endeavors. At Penn Foster College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

  Customer Answer

  Date: 01/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22824739
  
  I am rejecting this response because:

  In all of my emails - I do not have any whatsoever from Penn Foster other than requests for more money. Not to clarify the cancellation.

  If they can prove that they indeed did send a request and can send a copy of the original, IF I had missed it, I will accept their decision.

  IF they cannot prove that they had sent the request explaining that they needed more information to cancel, then I do not accept that I owe them more money past the date of requested cancellation. 

  I used my student identification number, my name, address and my email. I am not sure what else they needed.

  IF I was adding or charging more to the account I could understand the need for further identification. I also NEVER received any phone calls to clarify.

   

  I feel this is predatory and very wrong. I will however, accept a total amount owed to zero, instead of a refund as well. Just remove the full amount requested in collections. 

  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 01/27/2025

  To whom it may concern:
  
  Please see the attached PDF outlining the email communications between Ms. ****** and our staff. 

   

  Thank you,

  *******

  Learner Success Specialist

  Customer Answer

  Date: 02/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22824739
  
  I am rejecting this response because: 

  While this does prove that you replied, the request was for the student ID that was previously given in the first email. If someone had read the email, all information was in it. I feel like this is just an attempt to keep tuition that is not owed. I would like to have all funds removed from collections so we can be done with this matter. 
  
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 02/07/2025

  To Whom It May Concern:
  
  We have reached out to Ms. ****** directly via the email associated with her account to discuss these matters further and to come to a satisfactory resolution for all parties involved.
  
  Thank you,
  *******
  Learner Success Specialist

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  started class here on 12/18/24 they stated the class would take 5 months to finish i finished in less that a month (not worth the 1000 i spent)one of my class module says not completed preventing me from graduating, so i completed the module again. says same thing, i tried calling, emailing and public chat to contact them, no response. i need this fixed in order to graduate.

  Business Response

  Date: 01/22/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Ms. ****** concerns. Ms. ***** officially enrolled in the Dog Obedience Program with Penn Foster College on December 18, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  Ms. ***** has completed all necessary academic requirements with the only outstanding requirement prior to graduation being the remaining balance on the account. Once the account has been paid in full, the account status will reflect as Graduated. After the account status has updated, our third-party company would start processing the digital and physical copies of the diploma.

  We regret the inconvenience and frustration this may have caused Ms. ****** Our Learner Success Team congratulates Ms. ***** on her academic achievements, and we wish her continued success moving forward. At Penn Foster College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for this For this debt with Penn Foster career. I do not have a contract with that collection agency trying to collect I did not sign any kind of paperwork with these people stating that I would pay or owe any kind of money. I have no information on them whatsoever. They have not provided me with any paperwork that I have requested to see.

  Business Response

  Date: 01/22/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Ms. ****** concerns. Ms. ***** officially enrolled in the Catering Program with Penn Foster Career School on March 13, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  Upon review, no coursework has been completed within her account. As an act of good faith, we have canceled Ms. ****** enrollment and have dropped the outstanding balance on Ms. ****** account.

  We sincerely regret the inconvenience and frustration this has caused Ms. ****** Our Learner Success Team wishes her the best in all of her future endeavors. At Penn Foster Career School, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled in penn foster high school diploma in2020 with 6 years of Max completion time but my account is inactive and now they are saying i have to re enrolled because my time is expired which wrong.i paid in full for the program

  Business Response

  Date: 01/27/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Mr. ******** concerns. We sincerely regret the inconvenience and frustration this has caused Mr. ******** I have reached out to Mr. ******* directly to discuss options for a resolution moving forward. At Penn Foster High School, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CAN'T GET A REFUND THEY SAID DUE TO I DID HALF THE COURSE I ALSO LET THEM KNOW I CAN'T GET MY HANDS ON LIKE THEY SAID I WOULD I WAS ALSO LIED TO SAYING THEY WOULD HELP IN ANYWAY THEY NEVER DID THEY WANT ME TO PAY THE REST OF THIS & NOT GET ANYTHING FOR IT I FEEL IT WAS A ******** WANT MY MONEY BACK THAT I PAID THE WHOLE AMOUNT I DON'T WANT TO DEAL WITH THIS ANYMORE I REACHED OUT TO THEM & THE REFUSED TO HELP ME GET MY MONEY BACK THEY TOLD ME THEY DON'T DO THAT I WAS TOLD ON THE PHONE WHEN I FIRST STATRED THEY WOULD HELP ME GET MY WHAT I NEEDED DONE I WANT MY MONEY BACK IN FULL & NOTHING MORE TO DO WITH THEM I AM VERY UNHAPPY WITH & I FEEL IT WAS JUST A SCAM THEY NEVER HELPED ME WITH ANYTHING I JUST FEEL THEY ARE AFTER PEOPLES MONEY!!! REFUND PLEASE OF THE AMOUNT OF $480 DUE TO TO THE STRESS OF THIS GOING THIS FAR TO GET THIS TAKEN CARE OF... THANK YOU ALL I WANT IS A REFUND

  Business Response

  Date: 01/15/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Ms. ********** concerns. Ms. ********* officially enrolled in the Veterinary Assistant Career Diploma Program with Penn Foster College on April 25, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  

  Students enrolled in the Veterinary Assistant Career Diploma are required to complete an externship to gain hands-on experience. Although Penn Foster assists with giving recommendations on locating an externship site,Penn Foster does not provide placement within the externship site. This information is given at the time of enrollment and also mentioned within the student handbook/catalog.

  We give our students a five-day cancellation window for a full refund. Ms. ********* is well beyond the cancellation window and has completed over 50% of the program. Our Learner Success Team is fully committed to assisting Ms. ********* on her academic journey, and we wish her continued success as she progresses within her program.

  We sincerely regret the inconvenience and frustration this has caused Ms. ********** At Penn Foster College, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  ******* E 
  Learner Success Specialist 

  Customer Answer

  Date: 01/15/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22794525
  
  I am rejecting this response because:
  This was all a lie I want mymoney back they never helped me with anything I was told on the phone they would help in any way they have done anything for me it's sad they won't even give my money back it's been nothing but a scam I talked to many people who went here & they said the same thing the never helped with anything I will not pay for something I am not gonna get it's a waste of money nothing but a scam to get peoples money all I want is my money back!!! All I want is my money back it's a joke & scam all I want is my money back & for this to end 
  
  Regards,
  
  ****** *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled my son **** ***** at Penn foster on 11/01/2024. I requested the Honors Track as my first ***** had graduated. I was clear on my requirement as I wanted **** to have the same opportunities as ******** *****. I was told by the *** that things are now *** differently and that I was to call befor any math loaded. I called before English loaded as it was just general English. this was about mid December. I was told in order to fix my enrollment of my son, that He would have to unenroll and pay 200 extra dollars (this was their error). He had already completed two weeks of work. I did not want to do this and requested a supervisor. Non called. I followed up a week later and the *** saw my point of view. I said I was happy for them to pull my transcripts because I was clear. He said he saw my point of view and requested a Supervisor call. I have not heard back. It is now Jan 8. I bought an Alg 1 book so hopefully **** can test out. He will have to complete all the math, kit and extra science on top of the program to be competitive. i have heard crickets from Penn Foster. My apologies about any typos, I am on my phone.

  Business Response

  Date: 01/15/2025

  To Whom It May Concern:? 
   
  I am grateful for the opportunity to address Ms. ****** concerns. Ms. ****** son, Mr. **** *****, officially enrolled in the Penn Foster High School Program on November 4, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.  
  
  We have reviewed the interactions and do apologize for any confusion or frustration this may have caused. I have cancelled Mr. ****** current enrollment with a $0 liability since this error occurred on our end.Any progress Mr. ***** made within the Penn Foster High School Program, if applicable,will be transferred to his new enrollment he is interested in.
  
  We sincerely regret the inconvenience and frustration this has caused both Ms. ***** and Mr. ****** Our Learner Success Team is fully committed to assisting Mr. ***** on his academic journey, and we wish him continued success as he progresses within his new enrollment once created. At Penn Foster High School, we are dedicated to the educational advancement and overall satisfaction of all our students.? 
  
  Sincerely, 
  *******
  Learner Success Specialist 

  Customer Answer

  Date: 01/15/2025

  I left a message for ******* on the number I located, But it was a different voicemail. I would like to speak with her as soon as possible to get ***** enrollment straight. He was close to finishing English, the third course. I am motivated to fix his enrollment as he has been working hard to complete his diploma. 

  Customer Answer

  Date: 01/16/2025

  ******* called but I was working. My apologies. I have been checking my email, but she might have emailed ****. I want to make sure that we have everything straight. Please try to call again or I will be happy to block out time for a conversation. I want to make sure we can complete his enrollment correctly and get him moving again. 

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2023 I enrolled my then 17 year old in to the Penn Foster GED program. I began making payments, but I then hit serious financial hardship and defaulted on the payments. I accept that this would hit my credit report, but it is impacting my sons credit score now. I called Penn Foster and asked them to take the credit issue off my sons credit and report it to mine because I was the one responsible for the payment. They say they because he is over 18, the report goes against his credit. They refuse to speak to me even though Im the parent and the one who agreed to payment responsibility. He has disputed the report and its been denied. How do I get it back in my name?

  Business Response

  Date: 01/10/2025

  BBB Case Number: 22786210
  BBB Consumer: ******** *****
  Student Name: ****** *****
  Student Number: 23809718
  To Whom It May Concern:
  
  I welcome the opportunity to address Ms. ****** concerns. Mr. ****** ***** enrolled into the Penn Foster High School Diploma on January 16, 2023, by submitting a signed enrollment agreement and down payment.During the time of enrollment, Mr. ***** was over the age of 18 and the Enrollment Agreement is in his name only. We are unable to modify this agreement to add Ms. ******
  Reviewing Mr. ****** account,we do not reflect a signed privacy release for Ms. ****** Due to our privacy policy, that Mr. ***** agreed to, we are unable to provide Ms. ***** with any information without a signed privacy release on file.
  Mr. ***** will need to speak to our ******************** directly in order to discuss his account. Mr. ***** will need to submit a signed privacy release for Ms. ***** if he would like her to have information on his account. Please note, this would not change the responsibility of the holder of the signed enrollment agreement. A copy of this enrollment agreement was emailed to the email we have for Mr. ***** on January 10, 2025.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  ****** Kachurak           
  Sr. Escalation Specialist

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to a penn foster/ ******** college representative and explain to the school that my daughter wanted to attend our local college, and our town in the state of ********. I also explained that she played basketball and she wanted to attach the **** to her diploma which I had paid extra for. I paid in full and was told that once paid all of her courses would open and they in fact did not. I tried to contact the school multiple times and I called the number that was provided, but youre unable to reach an actual person and because of that, my daughter was unable to access any type of help with her courses. They ask that you submit a ticket which we did a couple times and had meetings set up with the school that the school had canceled the morning of. I finally called the number. I called the same number that I called to enroll ****** into the school and I was able to get someone on the phone after being passed around to different departments they advised me that the school is no longer enrolling students and they had switched their entire system and they were unable to help us gain access ******s courses. ****** was enrolled to start a college course February 11, but because she has not been able to do her schoolwork she is unable to obtain her diploma. I called her school to let them know what was going on, and they advised us that even if she graduated through Penn Foster ************** does not recognize her diploma which I was never told by penn foster/******** college. My daughter has had had to drop out high school and sign up to take her GED, which she will not have in time to start the classes February 11th. that shes already been approved for while waiting for her diploma. Penn foster has taken my daughters opportunity to graduate and is holding her back from pursuing college. I called the school to explain to them the issue and they have hung up on me 2 times.

  Business Response

  Date: 01/24/2025

  To whom it may concern:

  I am grateful for the opportunity to address Ms. ********* concerns regarding **** courses and postsecondary diploma acceptance. Ms. ******** enrolled in ****************************** School on January 23, 2023, by completing and submitting a signed enrollment agreement.

  In accordance with **** requirements, ***** ******* High School is committed to following their established guidelines regarding student course progression. Per the **** guidelines, the **** courses have 'speed bumps' built in to prevent them from being completed in less than 28 days. This information is shared with learners during enrollment. Students must progress through their courses in a structured, *******by-****** format completing all content within each ****** before moving forward. Learners enrolled in the ****************************** School program are limited to taking a maximum of six courses at one time, while learners enrolled in individual courses may only enroll in two courses simultaneously. No course part (individual unit or module) may be completed in less than four weeks and no full course may be completed in less than eight weeks. These timeframes are the built-in release conditions in **** courses that prevent rapid progression. A student cannot finish a full course in less time, ensuring enough time for comprehensive learning and mastery of the subject matter.

  Regarding the postsecondary acceptance of the ****************************** School diploma in ********, the following information is shared with New York residents during the time of enrollment, In the state of ********, an online High School diploma may not be recognized by some colleges and universities within the state. If you plan on attending a college or university in **************, then before enrolling with ****************************** School, we recommend you check with the institution to determine if a ****************************** School diploma will be recognized by them.

  Further, the ****************************** School website states the following information regarding post-secondary diploma acceptance: "If you are interested in pursuing post-secondary education within your state, you should check with your state to understand the requirements. State may impose certain requirements. For example, an online High School Diploma may not be recognized by some colleges and universities within your state to receive financial aid. We recommend you check with the institution for any specific restrictions."

  ***** ******* High School sincerely regrets the inconvenience and frustration this has caused Ms. ********* The Learner Success Team wishes them continued success as they progress throughout their program. *************************************************** is dedicated to the educational advancement and overall satisfaction of all our students.

  Sincerely,
  ******* E
  Learner Success Specialist