Business Profile

Correspondence Schools

Penn Foster

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Penn Foster would like to expedite a solution to any issues you may have. They ask that prior to filing a complaint with the BBB please contact them directly at 570-961-4014 and Corinne Lenzer or Marie Allen would be happy to help you.

Complaints

This profile includes complaints for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

183 total complaints in the last 3 years.
91 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I contacted Penn Foster to learn more about the Sterile Processing Technician program, I was informed that a voucher would be included with my enrollment, regardless of whether I chose a payment plan. I was also told that after I completed my course, I would receive a voucher, even if I was still making monthly payments through the payment plan. However, I just found out last week that I have to pay my tuition in full to receive the voucher, which contradicts what I was originally told. I feel like they are not being honest, and it seems like a scheme to get people to enroll by promising a voucher that is only available after full payment. At this point, I would like my tuition to get canceled or reduce since in going to have to pay for the test out of my pocket instead of using a voucher. I'm planning on taking the test next month and my payment plan ends next year. I am not waiting a year to take a test when I can take it next month and I can start my career next month. By Starting my career next month could improve my financial situation and increase the likelihood of paying off my tuition within a year. However, I feel like I've been misled, and I plan to share my experience on social media to warn others about this.
Business Response
Date: 02/28/2025
To Whom It May Concern,

I am grateful for the opportunity to address Ms. *************** Ms. ****** officially enrolled in the Sterile Processing Program with Penn Foster College on June 3, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
Students receive vouchers upon achieving "graduation" status, which occurs when a student is both academically and financially complete. To date, Ms. ****** is academically complete but has not met the outstanding financial liabilities on her account. To address the miscommunication,we have applied a credit to Ms. ******* account to cover the cost of the voucher, as well as to compensate for the inconvenience.
We sincerely regret the inconvenience and frustration this has caused Ms. ******* Our Learner Success Team wishes her the best in all of her future endeavors. At Penn Foster College, we are dedicated to the educational advancement and overall satisfaction of all our students.?

Sincerely,
******* E
Learner Success Specialist
Customer Answer
Date: 03/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
Date:02/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my course and was supposed to get a refund of $209, so far I have only received part of it. I was told that I would be receiving $79 more of the refund but still waiting for it to hit my card. I'm still not receiving the full amount as they still me the rest. When I try to contact the school I get treated hatefully. I get told that it will take 30 days, it only took two days for the first part of the refund. I want the rest of the money owed to me.
Business Response
Date: 02/24/2025
To Whom It May Concern,
I am grateful for the opportunity to address Ms. ***** concerns. Ms. **** officially enrolled in the Certified Wedding Planner Program with Penn Foster College on February 1, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
Our IT team is processing the refund once again and will ensure it is successful. As an alternative, a check can be mailed. I have personally followed up with Ms. **** to open a direct path for communication and any further questions or concerns.
We sincerely regret the inconvenience and frustration this has caused Ms. ***** Our Learner Success Team wishes Ms. **** the best in all of her future endeavors. At Penn Foster College, we are dedicated to the educational advancement and overall satisfaction of all our students.?

Sincerely,
******* E
Learner Success Specialist
Customer Answer
Date: 02/26/2025
Penn Foster contacted me through my email and are sending me my refund through the mail because they say they can't put it on my card for some reason.
Customer Answer
Date: 02/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ****
Initial Complaint
Date:02/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shortly before completing their Sterile Technician course, I received notification I would have to put in ************************************** I would lose the license. They are not accredited with any hospitals so I would have to find my own externship site. I found a local hospital willing to do it, but for insurance purposes they require a letter from the school stating when the program is complete and that I would need an externship. This hospital regularly does externships for another school and did not mind including me. Penn Foster refuses to supply any sort of documentation to assist me with placement. Without that letter, I cannot do an externship so the money I spent on this program was wasted. If I want to continue, I will have to pay to take the course elsewhere. I really feel like I was totally ripped off by this school.
Business Response
Date: 02/12/2025
To Whom It May Concern:?

I am grateful for the opportunity to address Ms. ****** concerns. Ms. ***** officially enrolled in the Sterile Processing Program with Penn Foster College on June 8, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
It is important to note that the Sterile Processing certification is not a mandatory requirement for graduation from our program.Once a student has paid in full and successfully completed the program, they are eligible to sit for the ***** exam with HSPA.
Additionally, Penn Foster Group does not arrange sites for students to complete the required 400 hours of clinical experience, as this is not part of our curriculum. Students are able to graduate from our program without having passed the certification exam.
We sincerely regret the inconvenience and frustration this has caused Ms. ****** Our Learner Success Team wishes her the best in all of her future endeavors. At Penn Foster College, we are dedicated to the educational advancement and overall satisfaction of all our students.?

Sincerely,
******* E
Learner Success Specialist
Customer Answer
Date: 02/14/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22926900

I am rejecting this response because:
I am not asking them to find a sight for the externship for me. I have found a site. But hospitals cannot accept me for an externship without a letter from the school stating I need the externship due to their insurance qualifications. And the license I am now eligible to test for will expire without a 400 hour externship completed within 6 months of taking the test. I have the site. I simply need a letter stating I have completed the course and am qualified for an externship.

Regards,

**** *****

Business Response
Date: 02/25/2025
To whom it may concern,
Ms. ***** has not yet completed her program and still has outstanding tasks for completion; therefore, we are unable to provide the letter as requested as this time. Ms. ******* instructor will be reaching out tomorrow morning to assist with the questions related to their outstanding course requirements.
Thank you,
*******
Learner Success Accommodations Specialist
Customer Answer
Date: 02/26/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22926900

I am rejecting this response because: Penn Fosters response does not make any sense. In the alert I received that stated I needed to complete the externship, they recommend that you start the externship early and not wait until the program is complete. With that statement, they should be willing to issue the letter even though the course is not totally completed. I am hesitant to take the final test until this is resolved because once that final test is done, my 6 month timer starts. It states in the program I encourage students to begin applying for employment in the sterile processing field as they are working through or nearing completion of the course. My paper is done and just needs to be submitted. Then I have the final test, which I assume will be followed by information on where to take the actual sterile processing test. By their own statement, it is time to start lining up an external ship, but they repeatedly refuse to provide any documentation to assist me in this. If they agree to provide documentation, I will finish the course immediately so the letter can be issued. But so far every single response from them has been stating they flat will not provide a letter no matter what is done.

Regards,

**** *****

Business Response
Date: 02/28/2025
To whom it may concern,
Please see the attached letter created by our team for Ms. ****** as requested. Again, we do apologize for any frustration this situation may have caused. I am pleased to have seen this issue through to a resolution. We will continue to support Ms. ***** and wish her continued success as she progresses throughout her program with us.
Thank you,
*******
Learner Success Accommodations Specialist
Initial Complaint
Date:02/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2022 we enrolled our daughter (***** ****** student ID # ******** or *********** into the Penn foster high school program and paid her bill in full.This past September she decided she wanted to try and go back to public school. I called Pennfoster and withdrew her from the program.They told me because she did not finish the program that I would be receiving a refund of $333.00, I still to this day never received anything from Pennfoster.Three weeks later my daughter was severely bullied in the public school and wanted to go back to doing Pennfoster. I called Pennfoster and got her enrolled once again so she could pickup where she left off. I was then told she would have a balance of $333.00. They told me when I received the refund check I could apply it to her account,but the check never came.They have now locked my daughter out of her account and she can not resume her courses.I have suggested to them to cancel the check they claim to have sent and just apply it to her account.I have called 20+ times,sent emails and have been on the phone for hours.I put in requests for a supervisor to call me back and they dont. I told them I was going to file a complaint with the BBB and that didnt get me anywhere either.I hope you can help.
Customer Answer
Date: 02/12/2025
I was able to resolve the issue with Penn Foster. I would like to withdraw my complaint.
Thank you
Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I enrolled in pennfoster orginal student number is M190513L95, I have been sick terminally ill, which I couldn't finish my tuition, the tuition was paid off for in full, and I just had to complete it, but due to being ill and having a disability, I was focus on health due to mentally I wasn't able to function fully, when I started recovering where I can do normal duties, they had an update on their site thay effected me and other people from getting access to the program, I wasn't able to use it any more and was locked out, I was advise by ******, that I was locked out due to the update they had and I needed to reenroll into there new system, all my credits will be transferred and I wouldn't have any responsibility to the new tuition due to my old tuition being paid, this is a program if, I work and learn on my own time, and due to me being sick, it was work on their own time and now I'm being scammed out of 1000 and something dollars for a tuition thay was already paid for, the agents aren't trying to help correct the situation and only transferring me to other people and the task haven't been done, as I speak today 02/03/2025, nothing was transfered over I clouding my credits which was just transferred today because I was calling about the balance I'm seeing I'm owing and they didn't even process the transferr for credits on the day I got reenrolled on 01/06/2025, I have email stating that the balance will be paid in full and credits will be adjusted for what I finished on the old tuition. The new student ID is **********. I need thisbto be corrected. I'm being scammed for another $1,349.00 on top of retaking courses I took already. If I didn't call about it it would of never been corrected and also correcting the balance. It's not my fault they updated they system and cause me to be locked out of my program when I still had time to finish it.
Business Response
Date: 02/12/2025
To Whom It May Concern:?

I am grateful for the opportunity to address Mr. *************** Mr. ****** officially enrolled in the Penn Foster High School Program on January 6, 2025, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
I have reviewed the previous account Mr. ****** has mentioned and confirmed the account was paid in full, however the account had reached Maximum Allowable Time which is a hard stop in our system and requires a new enrollment. We give our students 6 years to complete the program, and ********* had exhausted that timeframe. Due to the incorrect information given, we have honored that Mr. ******* new enrollment also be considered paid in full.Please consider this as official notice that Mr. ******* account balance has been dropped.
We sincerely regret the inconvenience and frustration this has caused Mr. ******* Our Learner Success Team wishes him continued success as he progresses throughout the program. At Penn Foster High School, we are dedicated to the educational advancement and overall satisfaction of all our students.

Sincerely,
******* E
Learner Success Specialist
Initial Complaint
Date:01/31/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I enrolled through PENN foster to a dental assistant course. I have had reached out to them numerous times to cancel my course because I no longer interested in the program. They denied and said couldnt do so. So they offered for me to pay just the ones I was able to do. They never adjusted my payment and never responded to my email.
Customer Answer
Date: 02/04/2025
Hello,

I have attached a screenshot of proof that I replied to their message. I reached out to them more than twice and even called couple times but no response or call back from them.

Thank you.
Business Response
Date: 02/05/2025
To whom it may concern:

I am grateful for the opportunity to address Ms. **************** Ms. ******* officially enrolled in the Dental Assistant Program with Penn Foster College on August 12, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
Ms. ******* requested to cancel her enrollment via email on November 27, 2024 and our team responded promptly, that same day, to advise ********** of her outstanding liability and requested confirmation to continue with the cancellation. When our team receives a cancellation email, it is our policy to inform the students of their remaining balance and to request a response confirming that they understand the outstanding liability and still wish to proceed with the cancellation. Although we did receive a response from **********, it did not confirm that they understood their remaining balance or that they still wished to continue with the cancellation. Regardless, we have processed the cancellation as requested.
As mentioned by the Learner Success Advocate in the original email response to Ms. ******* request to cancel, we have honored the outstanding liability amount. Additionally, in an effort to demonstrate goodwill and address any inconvenience, the balance has been reduced by 25%.
We sincerely regret the inconvenience and frustration this has caused Ms. ******** Our Learner Success Team wishes her continued success in all of her future endeavors. At Penn Foster College, we are dedicated to the educational advancement and overall satisfaction of all our students.

Sincerely,
******* E
Learner Success Specialist
Customer Answer
Date: 02/10/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22885397

I am rejecting this response because: They have sent the amount to the debt collector, and now I owe them over $700. I need an explanation of this, and I will not tolerate this.

Regards,

**** Ann *******************************************
Business Response
Date: 02/12/2025
To whom it may concern,
I have reached out to Ms. ******* directly via email to provide documentation and clarity surrounding her concerns related to her account balance. We are committed to the overall satisfaction of our learners.
Thank you,
*******
Learner Success Accommodations Specialist
Customer Answer
Date: 02/13/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** Ann ***************
Initial Complaint
Date:01/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i Paid my ****** tuition in full at the start of enrollment, i passed the class in its entirety. I requested my state exam voucher on OCT 8-15TH 2024 and never received it. I even had them blame an incompetent instructor who communicated poorly and never replied timely, didn't show up the scheduled zoom meeting then emailed me. I've been calling for 3 weeks straight to get a run around and stalled for a month straight while being told even though i did everything required i can't get the voucher for the test completely halting my livelihood and stagnating my life. I'm requesting a refund for my tuition based upon lack of service, no communication, no accountability or any sense of resolution. I've been lied to by supervisors about when the issue would be solved just to never get called back after being promised such i called and the person i spoke to extended the wait to 2 more days every time i call. I've wasted months of my life seeking a certification they obviously don't care or want me to be certified I've already paid for the test myself out my own funds which i was guaranteed i wouldn't have to which was broken as well.
Business Response
Date: 02/04/2025
To Whom It May Concern:?

I am grateful for the opportunity to address Mr. ********** concerns. Mr. ********* officially enrolled in the Sterile Processing Program with Penn Foster College on June 28, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
Mr. ********* has successfully progressed and completed the program entirely with unfortunately, the only roadblock being the voucher code.Despite being given step by step instructions, it was brought to our attention that Mr. ********* was still unable to access the voucher code. Due to this access error, Mr. ********* decided to pay for the exam out of pocket. For this we sincerely apologize and have reimbursed Mr. ********* for the amount equivalent to the exam voucher via check as requested.
We sincerely regret the inconvenience and frustration this has caused Mr. ********** Our Learner Success Team wishes him the best in all future endeavors. At Penn Foster College, we are dedicated to the educational advancement and overall satisfaction of all our students.?

Sincerely,
******* E
Learner Success Accommodations Specialist
Customer Answer
Date: 02/05/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22879196

I am rejecting this response because:
That whole response is disingenuous Ive completed those steps towards being eligible for a voucher code. And Penn Foster never contacted me even to this day. Every time I talk to them they tell me to do the same steps Ive done at least 5 times already theyve halted my livelihood and have cost me multiple job offers I request my full tuition back. They offered me a $100 credit I never seen sent back to my account I requested a check they were hesitant to agree just to get me to wait longer theyve not kept their word in regards to me at all. The proof is all there no need to say more

Regards,

******* *********

Business Response
Date: 02/07/2025
To Whom It May Concern,
We fully understand Mr. *********** concerns and extend our sincerest apologies for the frustration and inconvenience this situation has caused him personally.
We have reached out to Mr. ********* directly to address his outstanding concerns and are working toward a resolution that is satisfactory for all parties involved. We are committed to the overall satisfaction of our students.
Best regards,
*******
Learner Success Accommodations Specialist
Initial Complaint
Date:01/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed my son (student M230516JKT) up for the Penn Foster high school program. Initial conversations with Penn Foster were pleasant, and course dashboards were easy to use. My son progressed through the program completing most of his coursework with no issues. However, along the way, Penn Foster updated their student dashboard, and my son got locked out of his English 3 course. He is done with all of his other coursework, and unable to complete his program due to being unable to access this course. We have submitted multiple help requests through the portal to no avail. We have called in twice and waited on hold for over an hour each time just to be told that a ticket will be submitted to the tech team, but the course is still not unlocked. At this point, my son is literally unable to get his HS diploma because he cannot complete this course, and no-one at ****-Foster seems to want to take the matter seriously.
Business Response
Date: 01/29/2025
To Whom It May Concern:?

I am grateful for the opportunity to address Mr. ************** and his sons concerns. Mr. ******* officially enrolled in the Penn Foster High School Program on May 16, 2023, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
Upon receiving this request last week, our IT team has taken a look and found that the error Mr. ******* was experiencing was due to hitting the max number of attempts. I have received confirmation that this issue has been resolved by our education team in adding additional attempts to Mr. *************** Please allow up to 24 hours for this change to take effect within the system.
We sincerely regret the inconvenience and frustration this has caused both Mr. ***** and his son. Our Learner Success Team is committed to supporting him throughout his academic journey. At Penn Foster High School, we are dedicated to the educational advancement and overall satisfaction of all our students.?

Sincerely,
******* E
Learner Success Specialist
Initial Complaint
Date:01/28/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Penn Foster is falsely advertising their Private Investigator Diploma program as being a valid credential for the profession of private investigation. I started this program and completed approximately 20 percent of the coursework and exams. I consistently found that the materials used for the course were written in approximately 2003. The references to case law, legal issues, technology, tools, databases, search methodology, techniques and skills, and website links were extremely outdated and mostly unusable. This course would have been fine in the late 90s and early 2000s, but that was more than 20 years ago, and much has changed in this industry. The dangerously outdated legal references and technological references are very concerning and place students at risk of making career ending mistakes in the field. This program needs to be significantly updated and revamped. I reached out to the learner success contacts and the contacts listed on the BBB website. I provided my concerns and requested a refund, and was sent a generic response that they were looking into it. I have attempted further communication and had no response. I am asking for a full refund for the course, as it has absolutely no value in the profession and was falsely advertised as being a relevant and respected course.
Business Response
Date: 02/07/2025
To Whom It May Concern,
I welcome the opportunity to address Mr. ******* concerns. We have reached out to Mr. ***** directly to discuss and address their concerns in order to reach a resolution that is satisfactory for all parties involved. We are committed to the overall satisfaction of our students.
Thank you,
******* E
Learner Success Accommodations Specialist

Customer Answer
Date: 02/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Penn Foster refunded the full amount of the tuition and fees at my request. They stated that they would continue to look into the complaints I had with their program. I am not aware if changes have been or will be made to update the course. Thank you!

Regards,

****** *****
Initial Complaint
Date:01/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******** Ekiogwe i was a online student with Penn Foster high school my student id is ********IK. i enrolled with the school October 2024 on sterile Processing Technician, for a period of 12months, with a total amount of $1,099 and a monthly installment of $59. during the enrollment i asked if this program can be cancel in case i can no longer afford the payment and the Lady said yes i will only be charged if there is any month i take a class with no payment before the cancelation. November ending 2024 i loss my job with the company i was driving for named ****************************** (***). December 2024 after making payment for the month i called them to cancel the program due to my financial situation i don't think i can continue because i don't want to owe and incure late payment fee, and the program was cancelled. on January 9th i received a message that my card declined due to insufficient funds to make payment to Penn Foster, so, i called Penn foster to ask why are they still billing me for a cancelled program? after checking i was asked to file a complain through my student portal which i did, unfortunately i was replied that there is nothing they can do to help me that i have to pay all the outstanding balance on the account, this is a program i suppose to earn a Diploma after completion the program is canceled and they are asking me to pay off the balance after lying to me at the beginning just to lieu me to the program. please i need help from you, kindly help me to resolve this issue Penn foster is trying to take advantage on me, they lied to me at the beginning that i can only pay for the month i took the class is an online program now they want me to pay all the money even when i told them my situation. please help me, this people are just out there taking advantage on innocent people like me because we cannot speak for our self in case like this. thank God we have your service in cases like this, please i need your help thanks God bless.
Business Response
Date: 01/22/2025
To Whom It May Concern:?

I am grateful for the opportunity to address Ms. ******* concerns. Ms. ******* officially enrolled in the Sterile Processing Program with Penn Foster College on October 9, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
We offer our students a five-day cancellation window for a full refund. Ms. ******* requested to cancel her program well beyond the cancellation window. Upon review, as an act of good faith, we have dropped the remaining balance on Ms. *******s account.
We sincerely regret the inconvenience and frustration this has caused Ms. *******. Our Learner Success Team wishes her the best in all of her future endeavors. At Penn Foster College, we are dedicated to the educational advancement and overall satisfaction of all our students.?

Sincerely,
******* E
Learner Success Specialist
Customer Answer
Date: 02/19/2025
I want to express my profound gratitude for helping me resolved my issue with Penn Foster High School, i really appreciate your job well done.
God bless you all and your organization.

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