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Focus Forward

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Focus Forward's headquarters and its corporate-owned locations. To view all corporate locations, see

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Focus Forward has 2 locations, listed below.

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    • Focus Forward

      950 W Valley Rd Ste 2700 Radnor, PA 19087-1845

    • Focus Forward

      515 Pennsylvania Ave Ste 110 Suite 110 Fort Washington, PA 19034-3317

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/08/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email invite from Focus Forward and I applied and was selected into a 3 day online board study for groceries (which turned out to be cereal) that took place on October 18 thru 20th. Well I didn't get my login info to enter the study until the 19th, which only gave me 2 days to make and submit numerous videos and answer numerous questions not the 3 days as stated in the invite. For that portion, the incentive was 125. If you were chosen for the follow up interview, they were offering another 50 dollar incentive. My interview was cancelled by researchers because they had enough people. I successfully completed all of the activities for the 125 dollars. The board was also ran through ***** ********, I'm taking it, because my email headers from the board say ***** ********. This study closed on October 20, almost 3 weeks ago, and I am yet to receive my 125 incentive. I have messaged focus Forward 4 times inquiring about my incentive and no response from them at all whatsoever, yet they keep sending email invites for new studies to my email but cant reply when I am asking about my incentive. I did all that was asked of me and not too often will I put my child in a video while I am feeding her and I did that too. I have waited long enough for a reply from them. I sent my inquires through their webpage where it says contact us. So my inquires wasn't sent through my *****, only their contact info on their website. I am attaching screenshots as well.

      Customer Answer

      Date: 12/08/2022

      Hello. My complaint has been resolved. I did receive my 125 incentive payment for my participation. My number is ******** Thanks ********* *********
      ***************************

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