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Focus Forward

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Focus Forward's headquarters and its corporate-owned locations. To view all corporate locations, see

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Focus Forward has 2 locations, listed below.

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    • Focus Forward

      950 W Valley Rd Ste 2700 Radnor, PA 19087-1845

    • Focus Forward

      515 Pennsylvania Ave Ste 110 Suite 110 Fort Washington, PA 19034-3317

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday July 24th 2025 I was scheduled to do a focus group for which I was recruited by a company called focus forward the group was being facilitated by a company by the name of ***. When I signed into the group on **** I was advised by the facilitator that they were overbooked and that I should contact the company that recruited me for payment. I contacted focus forward and advised them that the facilitator whose name was ***** from *** advise me to contact them for payment as they overbooked for the study. They sent me an email asking me to wait until the following Friday and they would get back to me regarding my payment no one ever got back to me so I continue to reach out to them and that was eventually told that someone should have told me by now that they were not paying me because I was outside in the wind during the study but I was not out there doing this study I was outside while they had me in the waiting room and I was smoking because I was on vacation and you could not smoke in the hotel. I have reached out to them several times I have also reached out to ***** who was since went to another company he told me that he would contact the company that he worked for to see what they could do but he is yet to get back to me I have been totally ignored by focus forward and have yet to receive my compensation.

      Customer Answer

      Date: 09/19/2025

      I'm contacting you guys because I need to know why you close the complaint because they have not responded yet is that the only action I can take I would like to be paid so I'm trying to figure out what is going on like you said you close the complaint your contact me if you need to have further action when there's further action to be needed well what's the next step what am I supposed to do

    • Initial Complaint

      Date:06/18/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I showed up to participate in the driving study for $100 and have not received my payment.

    • Initial Complaint

      Date:12/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed the study #**-391 on September 25th. It has been over 11 weeks. I have received nothing from *************************** (Focus Group)The study was for a skin care company. It started on September 9th and a follow up interview was completed on September 25th. The initial incentive payment for the first week was $125 and the follow up interview was $150. I have reached out numerous times and each time I receive the same generic email reply saying after 5 weeks since the project ended, we are happy to answer any questions. Yet, none of my questions were answered, no one reached out to help me and my incentives were never received. Please help!

    • Initial Complaint

      Date:12/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an attorney/business law instructor at ***************************** and completed a Focus Forward educational survey and received the promised online "Tremendous" **** Prepaid Gift Card on November 22, 2024. Someone fraudulently obtained this card and depleted it on November 25th before I even had a chance to use it. I have spent several hours trying to resolve this situation with NO HELP from "Tremendous" (the provider of the **** card). I was advised to report the card LOST/STOLEN and I did immediately receive a new card by email. However, although it showed a $15 amount on the card, when I tried to use it for a $12.96 purchase I got an email informing me that the transaction failed because the card contained a balance of $0.

    • Initial Complaint

      Date:06/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they didnt pay me ****** for survey on 3/28/24 ( ITS NOW 90 DAYS ) thay said 4 to 6 weeks thats 12 weeks

    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a focus group on April 17th and never received payment. I reached out via email multiple times only to receive an automated response. I called and spoke to an operator who told me the researcher said I was a no show. With this information I then went back to my browser history to show proof of compelting the interview. I supplied this proof and still have not been paid. It has now been 8 weeks since participating and no one is trying to correct this error. Be careful about this company as they will collect your opinion and then not pay you.

    • Initial Complaint

      Date:04/03/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took part in a $125 online study and this focus group company REFUSED TO PAY ME MY $125 INCENTIVE!!!!! I NEED MY PAYMENT SENT TO ME IMMEDIATELY.

    • Initial Complaint

      Date:09/11/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scheduled to do a digital platform study for $100 dollars and was ***** with no compensation. So then I received a 2nd call to do the study and got denied even though I fully qualify. I am owed 100 dollars and would like this issue resolved

    • Initial Complaint

      Date:08/12/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was invited and qualified for a web based interview on dementia. The study was supposed to take place on August 11 (yesterday) at 11 AM MT. I blocked that time from my busy schedule. The recruiter, named ******, who handled the scheduling, told me the week before, that I would get more information.Two or 3 days prior to the scheduled interview, I have not yet gotten information through email or phone on accessing the study. Being an experienced medical survey taker, I know that I should be getting this information.I called your main number and went though the menu. Each time I thought I pressed the single digit for the appropriate department, I would get disconnected. So I called ****** and he said Id get the study link on August 10. Come August 10, I did not get the access information.About an hour prior to the scheduled interview on August 11, I called ******* again because I did not get the access information. He did not answer so I left him a voicemail.The interview never took place.It is situations like this that are frustrating because:1. I block time for this when I could have seen a patient 2. Your contacts are unreliable 3. I get no follow up call to explain the situation.This bad experience left an unfavorable impression on your company because you do not value your opinion leaders.*************************** MD

    • Initial Complaint

      Date:05/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a 3-day diary study online for May 2nd to May 4th the study was over with May 16th to May 20th but I was told I could get paid and complete my study ahead of time from the client so I completed it May 4th the rest of the study after May 4th was just for follow-ups and bonuses that I didn't want to participate in because I explained to them that my dad birthday was May 9th and I had wanted to receive my incentive around May 9th to celebrate my dad's **** birthday going forward after mentioning to focus forward that their client excused me from the rest of the study and said I could be paid early focus forward and still yet to have paid me the $100 incentive I have tried emailing and calling but I don't get any response it has been four or five weeks from May 2nd to me 26th and I have yet to be paid I was also told that I could receive the incentive by the end of May but I've been trying to reach them for an update and I just keep getting it automatic response with the same message.

    Focus Forward is NOT a BBB Accredited Business.

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