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Business Profile

Computer Software

Digital Dream Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 341 total complaints in the last 3 years.
  • 62 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Digital Dream Labs and they kept pushing back the delivery of the product but ensured that it would be delivered as soon as possible. it's been nearly 3 years and I finally asked them to refund my purchase, at which time they stopped responding to my emails.

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my subscription, however when I go to the website to cancel it gives me the 404 error and when I contacted them 2 weeks ago they sent an email back saying there was nothing they could do and then my subscription went through yet again.

  • Initial Complaint

    Date:10/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre-ordered Butter Robot from Digital Dream Labs in 2020 and still have not received item I purchased. And this after numerous attempts to either get the product or get my money back. As this product is still not available, I would like my money back.

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally ordered the Cozmo 2.0 in May 2021 and have been getting nothing but excuses why there is a delay. Now I've requested a refund and not heard anything back. Don't want to wait anymore for the product, just give me my money back.

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well this company in 2020 promises a butter robot in early production for 147$ each I bought two thinking it was a good investment. Turns out it was just a scam. 3 years later no updates. No nothing

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month I asked (via email) Digital Dream Labs Company to cancel our monthly subscriptions because I wasn’t able to access their web portal to cancel it myself. The company’s customer rep replied and mentioned that they are working on their web portal and we can cancel our subscription once it is fixed. After a few days, I checked and saw that the portal is still “down”, so I emailed them back and specifically said that I do not want to be charged again but never received a response from them. On September 20, 2023, my credit card was charged. Until today, that web portal is still down/inaccessible, and no response was received from this company. I am expecting another charge for October 2023 which I do not consent.

    I have read complaints after complaints with this company, and several have the same situation as mine, but they waited even longer to get their subscription cancelled to no avail and the reason this company provided is the same: they are working to resolve the issue with their web portal. It has been months and how can their “issue” still has not resolved? How can they keep charging monthly and collecting the money but cannot cancel the monthly subscriptions?

    Please investigate this company and help bring justice to all of us who are victims of this company’s fraudulent business. Thank you.

    Business Response

    Date: 08/14/2024

    Customers account does not have an active subscription with us
    Below are screenshots of our communication and account page

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Cosmo educational toy robot on November 26, 2021 for $267.79. I waited a acceptable amount of time for the product to be sent, but I have been given excuse after excuse as to why it hasn't been sent: problems with production in China due to COVID, insufficient product parts etc. I have been beyond patient, but I want them to produce the product or provide a full refund at this point. I cannot get ahold of anyone at Digital Dream Labs, except when they feel like responding via email and feel I am being scammed at this point. There is a total lack of transparency, honesty and communication.

  • Initial Complaint

    Date:10/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the Transaction::July 14 2022

    Order #***** Vector 2.0 AI Robot Companion

    I paid $334.74 to Digital Dream Labs.

    For three months, I didn't receive any shipment. So, on October 1, 2022, I emailed them to request a refund. They promised to refund me, but as of today, October 18, 2023, I still haven't received my money back. I always believed they were an honest company, so it's only now that I've realized I've been scammed. I will upload the email communication I had with them. From October 2022 until now, I've sent numerous emails, and the responses I received were always vague about the refund timeline but assured me that I would get refunded. However, this month when I emailed them, they completely disappeared and stopped responding to emails. This is a fraudulent company.

  • Initial Complaint

    Date:10/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Butter Robot from Digital Dream Labs in November 2020 and request a refund May 4th 2023 after they kept delaying the product release and they have still not given me a refund.

  • Initial Complaint

    Date:10/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Digital dream labs has charged my credit card for a subscription service that is no longer active, their servers have been down for months. the debited 74.99 out my account on 10/12/2023. They will not respond to emails, I cant log in to the account to cancel

Digital Dream Labs is NOT a BBB Accredited Business.

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