Computer Software
Digital Dream LabsAbout
Important information
- Additional Info:
On September 28, 2025, the BBB was notified by the company that:
Digital Dream Labs (DDL) acknowledges past delays in product fulfillment (e.g., Butter Robot, Cozmo 2.0) due to COVID-19 supply chain disruptions.
We believe most legitimate customer issues have been resolved through refunds or deliveries. If you are a verified customer and haven't received your resolution, contact [email protected] with proof of purchase for prompt assistance—we'll verify and handle privately. Some complaints appear to come from non-customers or competitors; posters should provide evidence of being actual customers to substantiate claims. No fraud is involved, and personal attacks (e.g., unsubstantiated DUI claims) are false. We invite positive engagement on our progress, like Vector updates.
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:AG FILES SUIT AGAINST ROBOTICS TOY COMPANY FOR FAILING TO FULLFILL ORDERS
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On September 18, 2024, the Pennsylvania Attorney General filed a lawsuit against Digital Dream Labs, LLC for failing to fulfill orders, failing to issue refunds, and not responding to customer requests.
The lawsuit accuses Digital Dream Labs, LLC, and its CEO, Harold Jacob Hanchar, of violating Pennsylvania’s Consumer Protection Law by failing to provide prepaid merchandise in a timely manner, misrepresenting advertised delivery dates, failing to notify consumers of their right to cancel, denying consumers the ability to cancel undelivered orders , and failed to issue prompt full refunds.
The lawsuit alleges that this conduct is noncompliant with the Federal Trade Commission’s Rule on Mail, Internet or Telephone Order Sales.
Any consumers who believe they may be a victim of these practices should file a complaint with the Bureau of Consumer Protection at www.attorneygeneral.gov, call 800-441-2555.
The matter is pending. For more details please visit the Attorney General's Complaint.
About This Business
Years in Business: 13
Business Details
- BBB File Opened:
- 8/22/2020
- Business Started:
- 7/24/2012
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Mr. Josh Forester, Operations Manager
- Mr. Zack Anton, CEO
Additional Contact Information
- Customer Contacts
- Dr. Jacob Hanchar, Co-Founder
- Mr. Josh Forester, Operations Manager
- Mr. Zack Anton, CEO
Additional Information
- Business Categories
- Computer Software
Latest Reviews
Steve S
"I'm only adding on as another consumer who was scammed by this company. I pre-ordered a Cozmo 2." ... Read full review
Suzanne R
"Worst scam possible. I've been trying to work through the device not working since day one." ... Read full review
Tom P
"Ordered a Nuke Phantom ******************************** contact as to whats going on." ... Read full review
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