Complaints

This profile includes complaints for IONOS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IONOS, Inc.

  100 N 18th St Ste 400 Philadelphia, PA 19103-2704

  
• 

  IONOS, Inc.

  100 N 18th St Philadelphia, PA 19103-2707

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ionos provided no easy cancellation method, calling to cancel in advance required more time than I had available.I removed my payment method, I received a letter stating that they would terminate the contract if I didn't pay the year in advance.This was my goal so I left it at ********* forward one month and I received a bill for $306.54 from a ***************** for the year of service not rendered due to contract termination.

  

  Business Response

  Date: 04/23/2025

  Dear ***** ******, 
  Customer satisfaction is our top priority, and on behalf of IONOS, Im truly sorry that your experience hasnt met your expectations. I want to sincerely thank you for taking the time to share your feedbackhearing directly from our customers is invaluable, as it helps us identify the areas that need the most attention and improvement.
  Our services are set to auto-renew by default to help ensure continuous access and to safeguard customer data. We understand that this may have been an inconvenience, but requiring a confirmation call for cancellation is in place to ensure customers are fully aware that all data will be permanently deleted, and domain ownership will be lost upon cancellation. We never want anyone to lose important information due to an unintended lapse in service. To promote transparency, we include clear details about auto-renewal, pricing at the time of purchase, and future renewal rates during the order process, as well as in the order and contract confirmation emails sent to the address on file.
  That said, we understand that managing subscriptions can sometimes feel overwhelming, and I apologize if any part of this process was unclear. Customers have full control over their accounts, including the ability to turn off auto-renewal directly from the control panel before the renewal date.
  To support you further, weve sent an email to the address on file with more information and personalized assistance. Please take a moment to review it and feel free to respond with any questionswere happy to help.
  Thank you again for your feedback. Your experience matters, and we remain committed to improving how we communicate key account details to better serve you and all our customers.
  Sincerely,
  ******** *****
  Executive Solutions Manager
  IONOS, Inc.
  *************************************
  
  

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response and the email mentioned within by the business in reference to complaint ID ********.

  I find that this resolution is satisfactory to me and gained some understanding into their process.
  
  Regards,
  
  ***** ******
  

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been in hospital for 6mos because of a stroke. They trying to change me something I didn't sign up for.

  

  Business Response

  Date: 04/17/2025

  Dear **** ********, 
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I am truly sorry your experience with our company has not met your expectations. I wanted to thank you for taking the time to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention. 
  I want to confirm that the account in question has been confirmed fraudulent. The correct measure would be to file a chargeback dispute with your bank or card provider in the disputed amount. The appropriate financial institution should reverse those charges on your behalf, and based on the circumstances, IONOS would not counter the dispute, allowing the refund to remain final. 
  We appreciate you bringing this to our attention and apologize for the inconvenience caused. If you have any further questions please feel free to contact us here in the Executive Solutions Team via email to: ********************************************************.
  We apologize for the inconvenience caused and thank you for taking the time to share your feedback.
  
  Sincerely, 
  
  ******** Smith 
  
  Executive Solutions Manager
  IONOS, Inc.
  *************************************
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased website design services, designer was not prepared during meetings, design was unprofessional grammar errors to include my business name, items included that I did not ask for , and those I did ask for not included, colors scheme again incorrect, location I provided services to incorrect. After asking for a refund and canceling services I spent hours being transferred back and forth to departmentals , and call drops, given alternative phone contact numbers or promise of a call back with contradicting information.

  

  Business Response

  Date: 04/22/2025

  Dear ***** Leonsanchez , 
  
  Customer satisfaction is very important to us, and I sincerely apologize that your experience did not reflect the standards we strive to uphold. I appreciate you taking the time to share your feedback hearing directly from our customers is essential in helping us identify where improvements are needed most.
  
  Your concerns about the design quality, incorrect details, and lack of preparation during meetings are unacceptable. Weve addressed this feedback with the team involved to help prevent this from happening again.
  
  Additionally, I sincerely apologize for the difficulty you experienced when trying to resolve this, including the call transfers, dropped calls, and conflicting information. Thats not how we want any of our customers to feel when reaching out for help.
  
  Wed appreciate the opportunity to review this further and see what we can do to make things right. We have sent an email to the email address on file with additional information were committed to turning this experience around for you.
  
  Thank you again for bringing this to our attention.
  
  Sincerely, 
  ******** Smith 
  Executive Solutions Manager
  IONOS, Inc.
  *************************************

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Literally not only is it horrible that they dont even like educate you what youre getting they add on things that they know that you dontneed and then when you tell him that you dont need it they still charge you for things that you didnt even use literally they I had five extra Items that I didnt even need. I couldnt even log onto the email and I consider myself pretty decent at technology, but thats how screwed up and how ***** they are and I was gonna do a subscription with them for a ranking service they the last time I called they said 27 and then when I called again, they raised it up to 46 and then she said she was gonna help me and then she said no you still have to pay the 46 and I said for five extra things that I even use or I just want the basic I dont mind paying for things that I use, but these guys are very very *****. Im so disappointed and literally I was willing to a lot of money with these guys but its foreshadowing in the future if they cant even do it right on charging me extra for things I didnt evenuse and didnt even need then. What else are they gonna do? Im worried that thats gonna go to collections cause they literally keep telling me one price and add more money. When I canceled the services last time I called.

  

  Business Response

  Date: 04/23/2025

  Dear Mr. ***** ***** Le, 
  Customer satisfaction is our top priority, and on behalf of IONOS, I am truly sorry for your experiencethis is not the kind of interaction we want our customers to have, and we appreciate you taking the time to share your concerns. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention.
  Based on our review, all services appear to have been ordered through the customer interface without direct assistance from our team. However, we completely understand how things can become confusing, and were here to help clarify wherever possible.
  Weve gone ahead and sent an email to the address on file with additional information specific to your account. Please take a moment to review it, and dont hesitate to respond with any further questions or concernswere happy to assist. Alternatively, you can reach out to our team directly at ********************************************************
  All order and contract confirmations are typically delivered via email and are also accessible through the control panel's notification center. If youre not seeing these messages, we recommend adding our email addresses to your safe sender list to ensure future delivery.
  Were here for you and ready to look forward to a resolution that leaves you feeling confident in our support.
  Sincerely, 
  ******** Smith 
  Executive Solutions Manager
  IONOS, Inc.
  *************************************
  
  

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/2/25, $1,108.76 was withdraw from my ****** account by an ACH transaction I never authorized. I had never heard of this company prior to this date. I want them to contact ****** and return my funds asap.

  

  Business Response

  Date: 04/17/2025

  Dear ******* ******, 

  Customer satisfaction is our top priority, and on behalf of IONOS, I am truly sorry your experience with our company has not met your expectations. I wanted to thank you for taking the time to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention. 
  
  We are actively reaching out to the contact information provided in this complaint to connect with you directly and gather more details. At this time, we have not located an account under your information, so its important we speak with you to review this transaction together.
  
  We also recommend continuing to work with ******, as they can review and reverse unauthorized transactions through their dispute process.
  
  We take matters like this very seriously and look forward to assisting you further.

  Sincerely, 
  ******** Smith 
  Executive Solutions Manager
  IONOS, Inc.
  *************************************
  
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need assistance to gain access to my customer account. I've been a customer for many years even prior when the company was named 1 and 1, I've never had a problem accessing my account. My account email address has not changed. The last email the representative stated the last email sent to me from this company was 3/16/25. Not sure what's going on but I attempted to log into my account as usual, my password did not pop-up by default as usual, and it is not accepting the password I entered. I made multiple attempts to change my password, I'm given a prompt that they will send a link to my email address to change the password, yet I never receive the email. I don't have any rules or filters set-up on my email account. Any email that doesn't go to my inbox goes to junk mail. I called the representative and he sent an email from his address and I received it to my junk mail. He then placed me on hold to assist, I was on hold for a long time and hung up the phone. He called back and state he was sending email links to change my password to my email and yet I never received the emails. I told him this and he said there's nothing they can do. This is a problem because I pay for the service and there has to be some resolve. The problem is not on my end, there has to be a way for me to get access to my account. Not sure why he told me there's nothing they can do. I pay for this service and cannot gain access to my account. I'm able to gain access to my webmails, but not my account. Does this representative think I would pay for a service and can't gain access to my account?

  

  Business Response

  Date: 04/07/2025

  Dear ****** *******,

  Customer satisfaction is our top priority, and on behalf of IONOS, I am truly sorry your experience with our company has not met your expectations. I wanted to thank you for taking the time to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention. 

  According to our records, we have already addressed your concerns prior to receiving your complaint. A copy of our correspondence sent to the email address on file is copied below for your reference. 
  

  Dear Ms. ****** ******* (Customer ID: *********,
  
  Thank you for contacting us.
  
  We have received an escalated case on your behalf by our technical support team regarding your account and we would like to extend our apologies for any inconvenience you may have experienced.
  
  Weve reviewed your case and, according to our records, it appears that youre unable to receive the password reset link at the email address we have on file. We understand you've already confirmed checking your spam, trash, and other inbox tabs, as well as any filter rules that could be affecting email delivery.
  
  To investigate this further, weve created a service ticket with our back end technical team. They are currently looking into the issue, and we will provide you with an update as soon as more information becomes available.
  
  We truly appreciate your patience and understanding as we work to resolve this matter. Please dont hesitate to reach out if you have any additional questions in the meantime.
  
  Sincerely,
  ******** *****
  Solutions Manager
  IONOS

  We understand that you were able to address this concern and requested to close this escalated case. If you are still experiencing the same concerns, please respond directly to the above email and we are happy to assist you further. Again, we apologize for the inconvenience and appreciate the time you have spend with us. 

  Sincerely, 
  ******** Smith 
  Executive Solutions Manager
  IONOS, Inc.
  *************************************
  
  

   

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not happy with this company at ALL! They have blocked everything: my domain, my account, I ordered a package that allowed me to host emails and website for a year. Have spoken with customer service numerous times. It was made aware to me that my account should have never been charged a payment until June when the year was up, and somehow the hosting should have been connected to the package and not bought separately. I am A NEW CUSTOMER. I only purchased what was on my screen, and *****, NOT even my consultant, called me to make sure or double check anything. How am I supposed to know this, as I do not work for the company? I have asked them to remove the balance and allow me to finish my few months I have left. They ignored me numerous of times and even put my account in collections and only responded by email when I threatened to contact the BBB and report them. This is not how you treat customers, especially FIRST TIME customers who know nothing about your packages and what is supposed to happen. They are FRAUDS, and I will not ever do business with them again. I tried to work with them multiple times to understand, and was explained the same thing by multiple representatives that my account was set up wrong but no one wants to fix the situation. They want to blame me and talk about a contract, but if my contract has everything in it for a year, I should not be charged for extras and someone should have been able to fix the solution. I have heard good things, but I am not receiving the customer service that some have been talking about.

  

  Business Response

  Date: 03/31/2025

  Dear *********************************** style="color: rgb(0, 0, 0); font-family: proxima-nova, Verdana, sans-serif;">
  Customer satisfaction is our top priority, and on behalf of IONOS, I am truly sorry your experience with our company has not met your expectations. I wanted to thank you for taking the time to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention. 
  
  Upon reviewing your concerns, our records indicate that your unwanted contracts were cancelled after a recent contact with our support teams.  In regards to the remaining balance that was shown overdue on the account, we have cleared that balance as a courtesy considering any prior miscommunication and the contact itself unlocked for your use. We apologize for any confusion or inconvenience this may have caused, as we acknowledge that this process was not clearly outlined during your interaction with our support team. Rest assured, we will provide this feedback to our ***************** team for training and quality improvement purposes. They will collaborate with the involved team members to explore better approaches for handling similar situations in the future.

  A more detailed email was sent to the email on file regarding the remaining active services, statuses and billing should you wish to continue beyond the 2025 renewals.  
  
  We want to assure you that your feedback is invaluable to us, and if there are any further questions or concerns you have, please don't hesitate to reach out to us here within the Executive Solutions team at ********************************************************. 
  
  We appreciate your understanding and patience as we work to improve our processes.
  
  Sincerely,
  
  **** ******
  
  Executive Solutions Manager
  IONOS, Inc.
  **************************************

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ionos started a trial of a service called Ranking Coach without my authorization. I called to cancel it last year and had agreed to pay one month because I didnt call to cancel before the deadline. I had agreed to that because they said I had to pay the month charge in order to cancel. I did inform them at that time to cancel it completely and again I never wanted the trial but wasn't given a choice. When I called on 3/22/25 the representative I spoke to said it would not cancel till August or September and I was still being charged. Again this was supposed to be canceled and I did call after the deadline so should have only been charged one month for that service, not a whole year plus. The service was not used or did it provide any benefit for the website. It provided absolutely no value and I want a full refund of all the Ranking Coach Charges on my account.Because of these charges they have now shut down my website and email service. I need these charges refunded and/or the bill adjusted. There is one other problem though. Ionos will not provide me with what the monthly fee for this is nor is it stated in my bill. They have basically shut down part of my business with unapproved charges!$159.00 is my current bill. Support would not tell me what was owed for ranking coach or how much it was monthly. I need to be refunded for ranking coach all the way to when they started it. that wuld be an exceptable resolution for that. My other concern is their practice to just add services to accounts without authorization. THis is not an acceptable practice.

  

  Business Response

  Date: 03/26/2025

  Dear Mr. ******* ******,
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I am truly sorry for your experience while trying to cancel your service. We understand how important it is to have a smooth and transparent process, and we regret any inconvenience caused. I wanted to thank you for taking the time to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention. 
  
  After reviewing your account, we can confirm the ********************* and its associated charges have been cancelled along with other unwanted domains that were requested to cancel in follow-up with that teammate.

  We truly appreciate your patience and the time you took to share your feedback. While we regret that our service did not meet your expectations, we remain committed to providing support should you have any further questions or concerns. Please dont hesitate to reach out to us here within the Executive Solutions team at ********************************************************.
  
  Thank you again for choosing us. We appreciate the opportunity to serve you.
  
  Sincerely, 
  **** ******
  Executive Solutions Manager
  IONOS, Inc.
  *************************************
  
  

  
  

  Customer Answer

  Date: 03/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *********
  
  

• Initial Complaint

  Date:03/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a domain name through them. They called and said to try out some services, I can cancel any time. I canceled them. They agreed I canceled them, but said they would charge me for them for two years anyway. I removed my payment method and disputed the charges. They said they would cancel my domain name. I called them and they said they would email me with a resolution, which they never did, it's been several weeks. After looking at reviews, this is a common experience with them. I'd like to warn people that these guys are the ******* of domain name services. Clearly, I'm going back to *******.

  

  Business Response

  Date: 03/31/2025

  Dear ******* ****** , 
  Customer satisfaction is our top priority, and on behalf of IONOS, were sorry to hear about your experience and appreciate the opportunity to clarify. Our goal is always to provide transparent service, and we regret any frustration caused. I wanted to thank you for taking the time to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention. 
  When signing up for additional services, they are set to renew per the agreed-upon terms. While we understand you requested cancellation, some services may have had a minimum term commitment, which could explain the charges. That said, wed be happy to review your case further to ensure everything was handled correctly.
  Regarding your domain name, we do not cancel domains based on payment disputes for other services, but if there was any miscommunication, we sincerely apologize. Wed love the chance to resolve this for youwe have sent an email to the email address on file for the account with additional information. Alternatively you can reach out to us directly here within the Executive Solutions team at ********************************************************.
  Again, we appreciate your feedback and will use it to improve our processes. If youre open to discussing this further, were here to help.
  Sincerely,
  ******** *****
  Executive Solutions Manager
  IONOS, Inc.
  *************************************
  
  

  Customer Answer

  Date: 03/31/2025

  
  
   Complaint: 23105923
  
  I am rejecting this response because:
  

  This response is simply factually inaccurate. It's not an apology and takes no responsibility for their business practices.
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18, 2025 I called ********. at this number ************** to cancel a Domain name and a Web site I don't remember signing up for. I do remember ordering the domain name "Creations of *************** or . com". The first **** was polite but she had to transfer me to the cancellation **** The **** was very forward and unpolite insisting that this was a binding contract. I told her I did not have time to create a web page at this time and would like everything cancelled. I told her I am not obligated to pay for something I don't need and that is not legal. She is insisted that you must keep it for a year. I also told her I had just canceled another Web page with another company and had no problem. I also told her I had talked with someone 2 weeks ago at ********. who was going to send me an email to cancel and after she was explaining the site I said I would keep it and call later if I decide to cancel. She asked me "who did you talk to". I didn't know or replied. She thought I was someone who had called the day before. After I ended the conversation I cancelled my ****** account with them after explaining to ****** how they refused to cancel. This is my Customer ID number ********* with ********** I hope the BBB can resolve this dispute. Thank You,****** ******

  

  Business Response

  Date: 03/31/2025

  Dear  ****** ****** , 
  Customer satisfaction is our top priority, and on behalf of IONOS, I am truly sorry your experience with our company has not met your expectations. I wanted to thank you for taking the time to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention. 
  We understand how frustrating this situation must be, and we truly appreciate you reaching out. Our goal is to be as transparent as possible about our service terms, and were sorry if there was any confusion.
  All services are subject to the terms and conditions agreed upon at the time of order, which include minimum contract terms that we must adhere to. To ensure flexibility, we offer a 30-day Money-Back Guarantee (MBG) for new services, allowing cancellations if they dont meet your needs. If a cancellation request is made outside of this period, the contract remains in effect for the agreed-upon term.
  We know this may not be the outcome you were hoping for, and we truly regret any frustration this has caused. The details of your contract, including cancellation terms, were provided at checkout and in the order and contract confirmation emails sent to your email address on file and control panel notification center.
  That said, we want to make sure you have all the information you need. Weve sent you an email with more detailsplease review it and reply directly, and well be happy to assist further. Alternatively you can reach out to us directly here within the Executive Solutions team at ********************************************************.
  Again, we appreciate your feedback and will use it to improve our processes. If youre open to discussing this further, were here to help.
  Sincerely,
  ******** *****
  Executive Solutions Manager
  IONOS, Inc.
  *************************************