Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dryer overheats every ***** minutes during a cycle. This is a fire hazard! It takes approximately 2 hours to dry each small to medium load of clothing. I have been requesting service for 6 months. After it was obvious that the maintenance people couldnt resolve the problem, I requested that a technician with knowledge be called to identify and resolve the problem. I have left numerous messages but cannot get a reply.This place advertises that it is a luxury complex and charges a very high rent that goes up with each lease renewal. Since Aion took over this property, security and communication have declined.The fact that nobody can be bothered to immediately send someone to fix this obvious fire hazard, is disturbing and outrageous.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against AION Management, specifically regarding Reserves at ******************** located at ********************************************Upon moving out of Apartment 319, I was charged $546.01 for cleaning and carpet disinfection services. These charges are being presented as necessary to restore the unit for future residents. However, I provided video evidence during my dispute that clearly shows the unit particularly the carpet was already in poor condition when it was given to me at move-in, not due to my occupancy.The carpet had visible stains and damage, and the apartment overall was not professionally cleaned as claimed. I was told that these issues had already been addressed prior to my move-in by their contractors, but my documentation proves otherwise. I brought this to the attention of the property management team and requested they review the evidence I submitted, but their response ignored the condition at move-in and continued to hold me financially responsible.I believe these charges are retaliatory and unfair and may reflect a broader pattern of holding tenants accountable for preexisting damages. I am seeking a reversal of these charges and an independent review of their policies around unit turnover and documentation.Sincerely,******* ***** **********

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company repeatedly violates your rights as a tenant. I have had 2 issues that seriously affected the habitability of my home. One took over 2 months to be addressed and the other, stirring squarely at 3 months old, is still not fixed. The company charges outrageous fees and does not answer you when you contact them. The on site office is now ignoring me.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following issues have occurred within 11 months of being a tenant at ********************:Walking in on tenant when asleep, we clarified in the work order to call to set an appointment which was ignored.Apartment was no ready for move in (appliances not set up, not cleaned)Mold/mildew, over $200 in food damages and $100 leather bag ruined 3 months of no dishwasher, no rent compensation Shower clogged 2nd time after fixing it 2 weeks prior, we had to shower over an hour away for 2 days Our bedroom door kept locking on itself on multiple occasions and they broke the side of the frame of the door to get it open, no door key provided to lock AC unit in living room was wide open with bugs and moisture getting in Maintenance never calling even though we have cats and night shift workers Since calling to complain, Aion has not gotten back on our case number for over a week despite calling 3 times. Haven refuses to answer calls despite calling 7 times in two days.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My A/C went out at **************************************************************************************** on June 23, 2025. I called the emergency maintenance number for after hrs. The maintenance man told me it was nothing he could do, but wait until the next day, another maintenance personal came and took pictures of the A/C unit and said he see what's wrong he will send the pictures and they will know exactly what piece I need. A fourth maintenance personal came and said that my A/C unit was still under warranty so it wasn't much that he could do. The original contractor had to come out to fix until July 9 or 10 and that's unacceptable.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in back in February 2025 my air/heat did not work I reported it to maintenance and it is now June 2025 and it still does not work. I am also paying for a pool that is never open for residents to use. When asked I am told it is not open because they do not have a life guard. I should not be paying for something Im not able to actually use.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Parc at ********** due to unfair business practices regarding my rental application. My mother and I each paid a $180 application fee (totaling $360). The property manager assured us that our income looked fine and that no further documents were needed.However, after waiting weeks without any updates, I had to repeatedly follow up, only to find out that our application was denied. More concerning is that my mothers portion of the application was never even processed, yet the property refuses to refund her $180 fee.This is unacceptable, as she paid for a service that was never provided. Additionally, the property manager initially stated that we would receive our refunds, but we have yet to receive anything.Desired Outcome:I am requesting:1.A full refund of the $180 application fee for my mother, as her application was never processed.2.A formal response explaining why our applications were delayed for weeks without communication.If this issue is not resolved, I will escalate the complaint to state and federal consumer protection agencies.Supporting Documents (If Available):Receipts of application fee payments Emails or messages regarding the application process Any written statements from the property manager

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the apartment on March 5, 2025, and submitted the required documentation on March 6, 2025. After waiting for some time, I visited the office to request a tour of the unit. I was informed that the unit was still being worked on and that the leasing manager needed to complete a walkthrough before any showings could occur. During my visit, I was assured that my paperwork would be finalized by the following morning, but unfortunately, I did not receive approval until later that afternoon, right before the office closed. On the following Monday morning, I contacted management to request a tour of the unit before making any financial commitments. I was told that I could stop by that afternoon for a tour. However, the unit I was shown was not suitable, particularly for my situation as a pregnant individual. I expressed my concerns regarding the outdated condition, including chipped paint and deteriorating cabinetry. The leasing manager then mentioned the availability of a remodeled unit, which I agreed to see, understanding that there might be a price difference. I was shown a first-floor unit, which I found acceptable, and I was assured that my paperwork would be updated accordingly. However, the email I received later did not align with our discussion; it included a requirement to demonstrate income three times the rent, along with a $154 price difference from the outdated unit. This has left me in a difficult position, as I am now being asked to show a significant increase in income for a slight change in rent for what I consider unacceptable living conditions. Additionally, management has cited a 72-hour cancellation policy regarding my reservation fee, which I believe is unfair given the circumstances I encountered

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeking reimbursement for moving expenses. Company promised me I would be moving into a unit and on the day of move in said they switched me to a different one. I did not approve of the switch but had already paid for movers and rented a U-Haul. Among other moving expenses totaling $1500. They sent me welcome letter to my unit 6 weeks prior and gave me no notice of the switch until it was too late.

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb 2022, moved to ************, IN IL to move-in with partner & for a new job in ****. Found The Meridian South website when looking for apartments in Jan 2022, saw unit KE at a good rate & applied/paid a $50 application fee & $200 reservation fee on 17Jan2022. Received system-generated quotes later in month which had diff unit & pricing than what I applied for. After discussion with leasing ******************************** corporate office, agreed to rent rate (775$/mo) for initial lease. Paperwork for partner's pet / Emotional Support Animal '***' (Cat) was provided prior to move-in. App/Reserv fee paid via **** Credit Card, move-in expenses were paid via *********. 2nd lease term started May 2023 and at end of lease (Aug2024) we moved out. Between 1st/2nd lease, billing system changed and could not access full ledger until moved out.On review of the provided ledgers, I observed the following:-$500 security deposit was never charged.-$200 reservation fee paid when applying was not credited to my acct ledger (per the quote).-$50 pet fee was charged in March 2022 for my partner's Emotional Support Animal (Cat). The payment receipt provided by The Meridian South indicated in the memo field that 'Rent for March 2022 total due adjusted due to one time pet fee being credited monthly recurring pet fee still visible should be credited service animal.' No rent/charge adjustment made, never credited to acct ledger.-May 2023 rent (1st month prorated, 2nd lease term) total per lease was to be $708.97; I was overcharged at $849.19 for this month ($140.22 diff). No credit applied to ************* to refund - $390.22 I have made multiple physical trips to the **************** calls to property/parent company (Aion Management) to address discrepancies/concerns with no resolution. A review of the BBB reviews for this company appears to indicate that $200 reservation fee not being credited/refunded is a pattern. Relevant documents attached/available as needed.