Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in back in February 2025 my air/heat did not work I reported it to maintenance and it is now June 2025 and it still does not work. I am also paying for a pool that is never open for residents to use. When asked I am told it is not open because they do not have a life guard. I should not be paying for something Im not able to actually use.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Parc at ********** due to unfair business practices regarding my rental application. My mother and I each paid a $180 application fee (totaling $360). The property manager assured us that our income looked fine and that no further documents were needed.However, after waiting weeks without any updates, I had to repeatedly follow up, only to find out that our application was denied. More concerning is that my mothers portion of the application was never even processed, yet the property refuses to refund her $180 fee.This is unacceptable, as she paid for a service that was never provided. Additionally, the property manager initially stated that we would receive our refunds, but we have yet to receive anything.Desired Outcome:I am requesting:1.A full refund of the $180 application fee for my mother, as her application was never processed.2.A formal response explaining why our applications were delayed for weeks without communication.If this issue is not resolved, I will escalate the complaint to state and federal consumer protection agencies.Supporting Documents (If Available):Receipts of application fee payments Emails or messages regarding the application process Any written statements from the property manager

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the apartment on March 5, 2025, and submitted the required documentation on March 6, 2025. After waiting for some time, I visited the office to request a tour of the unit. I was informed that the unit was still being worked on and that the leasing manager needed to complete a walkthrough before any showings could occur. During my visit, I was assured that my paperwork would be finalized by the following morning, but unfortunately, I did not receive approval until later that afternoon, right before the office closed. On the following Monday morning, I contacted management to request a tour of the unit before making any financial commitments. I was told that I could stop by that afternoon for a tour. However, the unit I was shown was not suitable, particularly for my situation as a pregnant individual. I expressed my concerns regarding the outdated condition, including chipped paint and deteriorating cabinetry. The leasing manager then mentioned the availability of a remodeled unit, which I agreed to see, understanding that there might be a price difference. I was shown a first-floor unit, which I found acceptable, and I was assured that my paperwork would be updated accordingly. However, the email I received later did not align with our discussion; it included a requirement to demonstrate income three times the rent, along with a $154 price difference from the outdated unit. This has left me in a difficult position, as I am now being asked to show a significant increase in income for a slight change in rent for what I consider unacceptable living conditions. Additionally, management has cited a 72-hour cancellation policy regarding my reservation fee, which I believe is unfair given the circumstances I encountered

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeking reimbursement for moving expenses. Company promised me I would be moving into a unit and on the day of move in said they switched me to a different one. I did not approve of the switch but had already paid for movers and rented a U-Haul. Among other moving expenses totaling $1500. They sent me welcome letter to my unit 6 weeks prior and gave me no notice of the switch until it was too late.

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb 2022, moved to ************, IN IL to move-in with partner & for a new job in ****. Found The Meridian South website when looking for apartments in Jan 2022, saw unit KE at a good rate & applied/paid a $50 application fee & $200 reservation fee on 17Jan2022. Received system-generated quotes later in month which had diff unit & pricing than what I applied for. After discussion with leasing ******************************** corporate office, agreed to rent rate (775$/mo) for initial lease. Paperwork for partner's pet / Emotional Support Animal '***' (Cat) was provided prior to move-in. App/Reserv fee paid via **** Credit Card, move-in expenses were paid via *********. 2nd lease term started May 2023 and at end of lease (Aug2024) we moved out. Between 1st/2nd lease, billing system changed and could not access full ledger until moved out.On review of the provided ledgers, I observed the following:-$500 security deposit was never charged.-$200 reservation fee paid when applying was not credited to my acct ledger (per the quote).-$50 pet fee was charged in March 2022 for my partner's Emotional Support Animal (Cat). The payment receipt provided by The Meridian South indicated in the memo field that 'Rent for March 2022 total due adjusted due to one time pet fee being credited monthly recurring pet fee still visible should be credited service animal.' No rent/charge adjustment made, never credited to acct ledger.-May 2023 rent (1st month prorated, 2nd lease term) total per lease was to be $708.97; I was overcharged at $849.19 for this month ($140.22 diff). No credit applied to ************* to refund - $390.22 I have made multiple physical trips to the **************** calls to property/parent company (Aion Management) to address discrepancies/concerns with no resolution. A review of the BBB reviews for this company appears to indicate that $200 reservation fee not being credited/refunded is a pattern. Relevant documents attached/available as needed.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* a signed lease. Had a new tenant of a lease paying for an old lease that the was not on.Made us pay for a previous tenant back rent.Put an invalid balance on my credit.Toured and signed a lease for an upgraded apartment but switched units without our knowledge to a government assistance unit, they we pay full price for. No heat or AC for a whole year.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay rent monthly here at ******************** Apartments. Since my office has been closed since Memorial Day of this year Ive had to contact the Meridian South about my **************** Ive been staying here for about 3 years now. My problem is i have constantly complained to the office about my Furnace, my window that is not sealed in meaning cold air is coming into my ************* asked for Pest control. My Furnace has not worked all year. When i cut it on to get heat my smoke detector comes on. The first time that happened i contacted the fire department and they told me my furnace was no good and that it needed to be replaced. I told the office what I was told, they put in work orders but nobody ever came to fix the problem. My window has also been a problem since my move in day. The office made a work order, a few different people came in to look at the window but my window hasnt been replaced or fixed. Its getting colder outside i need heat in my home especially since i have a baby in the house. Another thing there are roaches and mice coming into my apartment. The office made a work order, told me months ago that Pest control will to my apartment in 2 weeks. its been MONTHS.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A piece of my microwave broke off and fell on my head on 9/20. I submitted a work order that same day and didnt get a response. I followed up by asking if there was an update on 10/7 on the work order and there was still no response. I emailed them 10/8 in regards to this and still have no received a response.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have applied to This apartment complex and paid $155 on tuesday 09/24/24 and I was told I was approved I was talking on the phone with one of the employees on 09/25 from the leasing office she stated that they had the renovated unit available and we can come down Thursday, we made it to ******* all the way from ********** spent more than $1000 on uhaul. They told us they have no units available until Monday. We had to rent a hotel and spent. $435.75. Today on monday 09/30 we went to the leasing office they told us they do not have the unit they promised us and showed us a raggedy disgusting dirty filled with mold apartment building no human being should live there. I am requesting the fee and problems and stress they have caused to me and my fiance and they didnt keep their promises. The leasing office is a joke and apartments are in no shape or form that looks liveable there has to be inspection because they even told us we cant move in today because electricity is out and they need to paint stuff. Please stay away from this apartments. You literally get what you pay for. Their website is literally false advertisement you should really see how they look in person. They need to pay me for telling me to come down and they will give us the keys to the apartment on thursday we had to pay for the hotel I am willing to sue them in civil court if they do not cover my expenses.

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for a unit at the property The Meridian North located at ***************************************** in 08/17/024. Application was denied 08/19/2024. Now I cant get ahold of the property or management company to get a refund of my deposit hold fee of $200.00. I have called every number I could find for both.

  Customer Answer

  Date: 09/18/2024

  I’ve called every phone number listed for the property, it never rings for someone to answer. The prompt advises to contact the leasing office directly. I then called phone number listed under a bad google review. A woman answered. I advised that I was calling about my refund of my hold fee. She took my name and address info saying she check to make sure the refund had not be initiated already and she’d call me back. She never did, and won’t answer the phone when I call back. I called another phone number listed on AION website. A lady answered, very rude by the way, stating she’d pass it along and get back to me. She has not either. 
  

  Phone numbers I have called: 
  (212) 849-9200
  (317) 293-6111
  (317) 290-3641
  (317) 576-4388
  (215) 999-2849
  (317) 975-1451