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Business Profile

Delivery Service

GoPuff

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoPuff has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GoPuff

      537 N 3rd St Philadelphia, PA 19123-2936

    • Gopuff

      615 S Dayton Ave Ste 101 Ames, IA 50010-6421

    • GoPuff

      601 Portage Rd. Kalamazoo, MI 49007-5325

    • GoPuff

      454 N 12th St Philadelphia, PA 19123-3762

    • GoPuff

      1002 Regent St Madison, WI 53715-1249

    Customer Review Ratings

    1.06

    Average of 83 Customer Reviews

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    Leave a Review

    Review Details

    • Amanda C

      Date: 12/01/2024

      I have transcripts and videos showing a defected device they keep selling. On the site they say that it works it's fine and then I buy it call customer service get a refund. Even though the product is defective and they promise it isn't they will limit how many times you can get your money back. I was told I was a problem customer in the kindest way and that I'm the problem not them. I have transcripts showing there inability to tell me when a policy started as well. That after 12 hours within purchase, they cannot assist you with any form of reimbursement. 12 hours after. That means no matter what I have to use whatever I buy there within 12 hours. I asked what day did this policy began. No one, not even the Supervisor could tell me something so simple. Then I become a problem for wanting to know what date this came into effect. I told them I planned on reporting them for transparency but that didn't matter. This is always after they see a video. Only a coincidence I'm of color that they begin to be a little more aggressive and mean. So here I am.

    • David J

      Date: 11/13/2024

      They charged me a extra 9.23 for no reason , scam never again

    • Shauntae B

      Date: 09/24/2024

      I submitted a resume on Indeed years ago for a part time evening position! By the time they emailed I turned down the position and asked to have my info removed from their system! I am still getting emails of Go Puff interviews and hiring dates/ hours tears later! Every-time I get an email I reply and ask them to remove me and state that I AM NOT INTERESTEDWhat a scum company! Location: **********

    • Antonette Y

      Date: 09/07/2024

      Terrible company. Ordered 3 items only 1 item delivered. Spent over hour with customer service, without resolution. Wouldn't refund the additional fees they charged me or deliver the items I ordered. Took the fees and refunded to deliver the missing items.

    • Margaret I

      Date: 08/18/2024

      I had items taken from two orders.The only way to reach out for help is "corporate", aka: a text chat.They were not only slow and unhelpful, they refused to refund me. Then they offered me a coupon! I think this company is purposely making it difficult for customers to reach them so they do not have to do refunds.

    • Shea D

      Date: 07/29/2024

      I needed a $50 refund for bad service. They offered me a $10 credit for an order that was over 1 hour late! I declined.

    • Steven W

      Date: 07/25/2024

      Somehow items were ordered from my account to an address I have never lived at. I canceled the order cause I'm not paying to have someone receive a delivery on my dime. I asked for a refund and was denied. They are thieves and not very good at keeping clients

    • Lisa B

      Date: 07/13/2024

      About $60 worth of stuff, ************************ the hospital. Well, the problem is my idea was expired by 2 weeks but I was in the hospital for 2 months with major surgery and all I ordered was food items and those food items were comfort foods while I'm in the hospital well. Because my idea was expired for 2 weeks and I already paid for everything with my card and everything else they left with the stuff that I ordered. *** said that I could not get refunded so they, everything I ordered they took with them. And they left and they just said nothing we can do.You got your ideas expired so we don't owe you a refund.And they walked out and then slashed.I heard from this company.I've emailed them.I've called and nothing.I've gotten no satisfaction just ignored

    • Max M

      Date: 07/11/2024

      Worst customer service ever. Broken company that isnt worth anyones time

    • Tab J

      Date: 07/06/2024

      I regret purchasing with this company, I signed up for what they claimed would be a "free trial", and also said "I can delete my subscription", and was charged AFTER deleting my subscription and now they refuse to refund me.

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