Business ProfileforGoPuff

My account with GoPuff has been permanently closed without explanation or further details. I have not filed a complaint about an order or requested a refund ever in almost 7 years of using the service. On 4/27/23 I received a notification from my bank that there was a suspicious charge for $153 from GoPuff. I didn’t place this order and it wasn’t showing up on my account. I cancelled the credit card and notified goPuff, who told me they couldn’t find an order matching the details (which would make sense because the order was on my credit card, not my GoPuff account). Gopuff did no further investigating. After this happened I have been unable to place an order with goPuff, so I contacted customer support who then notified me that my account had been permanently closed without further explanation. I have been a regular customer since 2016 and have been paying for the Fam subscription monthly for over a year now. It’s extremely frustrating to have my account closed after how much money I’ve spent with this business and without a reason. Customer service is unhelpful and there is no phone number to contact so it is impossible to talk to a live person. Despite my account being closed, GoPuff has also taken my membership fee for the month of May.