Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On October 30, 2023, I purchased the *** service with order number ******* and my CGFNS ID is ************ the months I fulfilled all the requirements for issuing my diploma validation which would be sending documents from my nursing council and my college.The CGFNS has a very complicated authenticity verification method, which delays the delivery of the contracted service. And they are very confused in answering what it is by asking them via email.On February 13, 2024, the CGFNS changed my status to Waiting for Required Items, that is, it issued an *** saying that it sent an email to my university to respond to the signature and seal form.On March 3rd, an email was sent to CGFNS asking when they sent the *** to my university and the response came on March 4th stating that this process could take a long time and that I would have to wait. It's just sending an email and they don't know how long it takes.On April 25, 2024, I sent another email informing that my university would send the *** to the CGFNS by email on March 21 directly to the email ******************************* Their response was as follows: "Please be advised that it can take up to 10 weeks or less to process a response to an authentication request response. We understand that this is a timely process, however we cannot proceed with your application until all documents have been verified as authentic. Due to the nature of the authenticating policy, we must do our due diligence to verify the authenticity of every document that we receive.""The CGFNS is inconsistent with deadlines, as friends who are in the process receive the same email saying that it is 15 business days, another 25 business days, etc... They do not have a standard.How am I going to wait 2 and a half months to just confirm the authentication of the signatures and seal that was sent?I only request that the *** be verified in a timely manner and my service be delivered. There's no way you can wait 2 and a half months for this.

  Business Response

  Date: 05/28/2024

  Dear *********************************:

  Our response to the complaint is attached.

  Please contact me if you have any questions.

  Sincerely,

  ***********************, Director of Standards
  CGFNS International, Inc.
  Phone: **************
  E-mail: **********************************

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I cordially ask for help to resolve a situation.My name is *********************, a Brazilian nurse licensed in ******, by the State of Roraima and licensed in the ************* by the State of ********On January 17, 2024, I paid for the Visascreen certification service from the company CGFNS. They asked me to send some documents and other documents had to be sent by my university and *************** (name of the board of nursing in my state).Both my university (*****************************) and my board sent all the requested forms along with the appropriate sworn translation into English.On February 29th, the company sent an RFA email to the university and then only on April 2nd sent it to ***************, which were promptly responded to.Even after responding to requests for assistance, after all documentation had been received, and several emails had been sent by me, in an attempt to update my dashboard or issue the certificate, the company did not give any deadline or date of issue, and it doesn't even notify me that it updates my page.I highlight that I am in the immigration process to the ***, and this document is necessary during the interview at the consulate, which will soon be scheduled. Therefore, I ask for sensitivity from the company in issuing this document and I thank BBB for intermediating this situation. My order number *******

  Business Response

  Date: 05/09/2024

  In response to the referenced complaint:
  
  ***** ********************************* ******** placed a **** Screen order on January 17, 2024.  CGFNS International, **** is mandated by the ********** of ******** Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by ********************, ******. Deemed acceptable by the evaluator.

  License verification from *******, ******************************  Deemed acceptable by the evaluator.

  License verification from *******  Deemed acceptable by the evaluator.

  Transcript from ********************************  Deemed acceptable by the evaluator.

  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.

  The applicants credentials have met the ********** of ******** Securitys requirements and a **** Screen Certificate was issued on May 8,2024.
  
  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

  Customer Answer

  Date: 05/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********************************* ********
  
  

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint against CGFNS International, **** regarding their failure to process my Credentials Evaluation Service (***) Professional Report in a timely manner. Despite multiple assurances and follow-**** my case remains unresolved, affecting my career and potential employment opportunities.**Background:**I submitted all required documents for the *** Professional Report to CGFNS over 30 days ago. According to their confirmation, the documents were received on March 8, 2024 (CGFNS ID Number: ********. The initial commitment was to process the documents within 15 business days.**Issues Faced:**1. **Delayed Response:** Despite the lapse of the stipulated processing time, there has been no progress on my application. My attempts to contact the CGFNS through their provided channels have only resulted in generic responses without any concrete updates.2. **Lack of Accountability:** There has been a lack of responsibility from CGFNS regarding the delays and no compensation or alternative solutions have been offered.3. **Impact on Professional Status:** This delay has hindered my ability to seek employment in the healthcare sector in *****************, causing financial and professional distress.**Requested Resolution:**I kindly urge BBB to intervene on my behalf to expedite the review and processing of my *** Professional Report. Additionally, I request that CGFNS provide a clear timeline for the completion of their service and an explanation for the undue delay.Thank you for your attention to this matter. I look forward to your prompt response and support in resolving this issue.Sincerely,******* **************************************** **********

  Business Response

  Date: 04/30/2024

  In response to the referenced complaint:
  
  *********************************** placed an order for a Credentials Evaluation Service (***) Professional Report on October 30, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by ********************************************, ******.  Deemed acceptable by the evaluator.

  License verification from *******  Deemed acceptable by the evaluator. 

  Transcript from ***************************.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The *** Professional Report is currently in the process of a quality assurance review.  The report will be issued in 1-2 business days provided it passes the quality assurance review.  If any additional documentation is required, the applicant will be notified by the evaluator.

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed. 

• Initial Complaint

  Date:04/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased a Credential Verification Service for ************** (CVS) application from CGFNS **** My CGFNS ID is *******. The Australian Health ****************************** (AHPRA) informed me that my Registered Nurse details (Registration number NMW0002703342) were uploaded onto the CGFNS portal on 25 March 2024. I have also informed CGFNS about it. However, my AHPRA document was not updated on the CGFNS portal under order purchase number *******. I also received a message from CGFNs that it requires ten working days, but it has been more than that. Please assist in this request for CGFNS to complete the job. Regards, *******

  Business Response

  Date: 04/25/2024

  
  In response to the referenced complaint:
  
  **************************** placed an order for the Credential Verification Service for ************** on March 23, 2024. CGFNS International, **** is required by the New ********************* of ********* to verify the authenticity of the applicants license validation and transcripts.
  
  The following documents have been received:
  
  License verification from **********

  License verification from **********

  Transcript from ********************

  Transcript from ********************* 

  Please note that an evaluator has been assigned to review all documents.  The review will take place within 5-7 business days.  If the evaluator determines that all of the recipients requirements have been met, the report will be issued to the recipient. 

  We trust that this will address the applicants concerns and that the matter will be closed.

  Customer Answer

  Date: 04/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

  Customer Answer

  Date: 04/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:04/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Evaluation service at CGFNS on August 23, 2023 with order number ******* and to this day my validation has not been delivered even after submitting all the documents requested by the company. On November 30, 2023, after having already received all the documents, they informed me that an RFA had occurred and I would need to receive a document from my University containing some university information and for those responsible to sign this document and put a seal on it. So that CGFNS could then authenticate the signatures. This "RFA" document was sent to the CGFNS both by email and by post. By mail it was delivered by ***** on 2/26/24 at 9:15 AM Tracking code: ************ Signed for by: *************** They request a period of 15 working days to analyze the document and this period has long passed and still nothing.Since they already have the last document needed for my equivalency, I request BBB's help in resolving this impasse.

  Business Response

  Date: 04/19/2024

  In response to the referenced complaint:
  
  ********************************* ****** placed an order for a Credentials Evaluation Service (***) Professional Report on August 23, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by Escola Estadual de **********, ******.  Deemed acceptable by the evaluator.

  License verification from *******  Deemed acceptable by the evaluator. 

  Transcript from ****************************************************************************.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on April 10, 2024. 

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed. 

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my complaint and dissatisfaction with CGFNS organization. I have a pending process with CGFNS to validate my documents and issue a CES and VisaScreen.I have already submitted all the required documents, and my college has also submitted the requested documents. However, my process has not yet been completed.On February 22, 2024, the documents were delivered to CGFNS, as shown on the website of the ********************** However, CGFNS seems to not know where they are, as they keep asking me for time to find these documents.I have deadlines both at CGFNS and at the immigration office to attach these documents. If the deadline is exceeded, CGFNS will charge me a $700 fee again, which is a very significant amount for me, as it is worth 5 times more in my country's currency.Another problem is that they claim they do not receive documents by email from my college. However, I have personally been to the college and the email was sent for the second time in my presence, but a BLOCK message appears, from the CGFNS server.

  Business Response

  Date: 04/18/2024

  In response to the referenced complaint:
  
  ************* placed a **** Screen order on June 6, 2023.  CGFNS International, **** is mandated by the ********** of ******** Security to review all required documentation. She also placed an order for a Credentials Evaluation Service (***) Professional Report on February 2, 2024.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by Escola Agricola do Pajeu, ******.  Deemed acceptable by the evaluator.

  License verification from *******  Deemed acceptable by the evaluator. 

  License verification from *******, *************************  Deemed acceptable by the evaluator.

  Transcript from ********* de ********** do Sertao.  Deemed acceptable by the evaluator. 

  English proficiency exam scores.  Deemed acceptable by the evaluator.

  The applicants credentials have met the ********** of ******** Securitys requirements and a **** Screen Certificate was issued on April 11,2024. The applicants credentials have also met the recipients requirements and the *** Professional Report was issued to the recipient on April 11, 2024. 
  
  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed. 

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ***/*****, My name is *************************, Sudanese and a graduated medical laboratory scientist (MLS) from ***************** in ***** with ASCPi.I applied for the **** screen through CGFNS on 20th April, 2023, my CGFNS ID#*******. At the same month, war broke out in *****, the conditions there worsened, and institutions and facilities stopped working. Also, as you know, the conditions in ***** are not better than ***** and are almost the same .From here, my struggle began in providing proof of the authenticity of my academic certificates and sending them to CGFNS, because one of the requirements for completing the application is attaching proof of the authenticity of my bachelors certificates, which were issued by the ******************* in *****, as well as attaching proof that I am a medical laboratory technologist from the *************** in *****, which was impossible to obtain in those circumstances. The worst thing is the war and closed facilities. I left to ******************** and I am resident here as a refugee now. I contacted friends of mine who lived near these facilities and they struggled a lot to deliver my request to the Concerned authorities. Finally, I was able to fill out the papers after a very exhausting efforts that took eight months. Finally, it was sent by air mail to CGFNS, while some of my colleagues did not take any steps, but rather gave CGFNS an excuse that it was due to the circumstances of the war it is impossible to provide them with the papers, and their excuse was accepted. Another friend sent his DATAFLOW report and it was accepted, while neither my war excuse nor my DATAFLOW report was accepted. I contacted Dataflow to send my request and they happily agreed on the condition that CGFNS request it personally from them. When I told the CGFNS about that, they evaded and did not agree to request my report. They denied the fact that they stated that they accept documents from DATAFLOW on 13 March 2024, (as it is clear in the attached screenshot) , while my colleague did the same thing and his report was accepted and his entire transaction was completed without any objection. But I did not give up and continued to provide them with the required documents despite all the impossibilities and obstacles I faced.Finally, I was eager to hear their response of acceptance, and that it was accepted, but it was rejected, and I will attach to you the reason for the rejection in the screenshot (VALID SIGNATURE was not provided ), I began to suffer again, as they told me that they had sent RFA verification emails to my university in ***** and to the authorities in ***** to provide them with their official signatures and seals to compare them with the signatures and seals that had been sent to them previously. But unfortunately, after I hardly communicated with my university and the authorities in *****, they said that nothing had reached them, and I continued insisting on re-sending the **** Finally, it arrived and they filled it out after a period of 3 months due to the weakness of technology in these two countries and the continuous interruption of the Internet.since I was away from them, and with the help of friends, once again there it was sent via the official email of the university in *****, as well as The official email of the Sudan ***************.After I felt that the mission had been completed successfully, I received the shocking response that I have to wait 10 weeks and the CGFNS did not recieve any emails from my school or authorities in ***** although I have screen shot from my school of the sent email on 27/3/2024 (screenshot below) !!!??? SO After suffering for 11 months, They have all the official proof of the authenticity of all my academic certificates, and they were answered with original official emails, and all this effort and money (700$), still waiting for my approved CGFNS certificate. Please look into my matter seriously and help me because I am really disappointed because Its frustrating what CGFNS do is illogical and unbelievable.

  Customer Answer

  Date: 04/24/2024

  Is there any update? I still FACING SAME problem with CGFNS! 

  Business Response

  Date: 04/25/2024

  In response to the referenced complaint:
  
  ************************* placed a **** Screen order on April 20, 2023.  CGFNS International,**** is mandated by the ********** of ******** Security to review all required documentation.
  
  The following are documents that have been received:
  
  License verification from ******  This document was not accepted as CGFNS was unable to verify the official stamp that was affixed to the Validation of License/Registration/Diploma form that was received.  CGFNS sent a Request for Assistance letter to the licensing authority via email and standard mail on April 11, 2024, requesting a sample of the official seal/stamp as well as the names and signatures of all licensing officials who are authorized to send documents to CGFNS.

  Professional certification from ASCP, ****************************** 

  English language proficiency exam scores. 

  Transcripts from **********************  

  Once the required information is received, the applicants file will be reviewed by an evaluator.  If the evaluator determines the applicants credentials meet the ********** of ******** Securitys requirements, a **** Screen Certificate will be issued.

  GFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

  Customer Answer

  Date: 04/25/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21512112
  
  I am rejecting this response because  when I contacted National Council for Medical & Health Professions of ***** they said they already sent RFA on 19 March via Email with this subject on the email : (RFA for Applicant order number: *******) and I asked them to resend it again and they did. But CGFNS still not receiving it!! 

  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 05/03/2024

  Hello,

  The problem is solved now and the CGFNS complete my application and I got my certificate. 

  Thank you for your assistance 

  Asma

  Business Response

  Date: 05/07/2024

  In response to the referenced complaint:
  
  ************************* placed a **** Screen order on April 20, 2023.  CGFNS International, **** is mandated by the ********** of ******** Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certification from **************** for Clinical Pathology (ASCP), *************************  Deemed acceptable by the evaluator.

  Transcript from *****************  Deemed acceptable by the evaluator.

  English language proficiency exam scores.  Deemed acceptable by the evaluator.

  Please note that the license verification requirement from ***** was waived by the evaluator.  The applicants credentials have met the ********** of ******** Securitys requirements and a **** Screen Certificate was issued on May 3, 2024.
  
  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed. 

  Customer Answer

  Date: 05/07/2024

  Thank you and I am fully satisfied now

  Asma

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,My name is *******************. I am an RN licensed in ********** currently enrolled in a graduate program and in need of a CGFNS-CES report to endorse my license to states where I will be completing my clinicals. I purchased this evaluation service on 3/12/24 for $660. My CGFNS ID is *******. I urgently require this report, so I paid an expedited fee on 3/26/24. CGFNS does not offer expedited service unless they have received all the necessary documents. I called them during the daytime on 3/26/24, and the agent confirmed that they had received everything needed and I could avail the expedited service.However, the day after I paid for expedited service, I received an email stating that my school documents had been rejected. I called them today as there was no clear explanation for the rejection. The agent I spoke with was very helpful but mentioned they did not receive the "breakdown," which was the form I sent to my school to process my transcript. My school verified that they had sent everything in one envelope, so it's impossible for CGFNS not to have received it when they received my transcript. The agent asked for 2 days to try to locate it, but if not found, my school will need to send another one.This is frustrating because I have already spent so much money expediting this process, and resending another document will cost more, especially when it wasn't my fault or my school's fault that they lost the document. It appears CGFNS is not taking accountability for losing this important document. I find it hard to believe that numerous nursing boards rely on this agency when their service is like this. This is unacceptable; CGFNS needs to be more consistent with their words and understand that people's lives and careers depend on them, so they need to take their job seriously.Sincerely,*******************

  Business Response

  Date: 04/11/2024

  In response to the referenced complaint:
  
  ******************* placed an order for a Credentials Evaluation Service (***) Professional Report for the ******** Board of Nursing and ************************ Board of Nursing on March 12, 2024.  He later placed an order for the Expedited Review Service for Active *** Professional Report-10 Business Days on March 26, 2024.  CGFNS International, **** is required by the applicants report recipients to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Secondary School Diploma issued by ****** National ************ ***********.  Deemed acceptable by the evaluator.

  Transcript from *********************** (********) ****  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the requirements for the ******** Board of Nursing and the *** Professional Report was issued to them on April 9, 2024. The *** Professional Report has not yet been issued to ************************ Board of Nursing as they require applicants to be licensed in their country of education.  The applicant has contacted ************************ Board of Nursing requesting to waive the license requirement and is awaiting a response from them.   

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed. 

  Customer Answer

  Date: 04/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  
  

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my full name is *** ********************************* ******, CGFNS ID Number: ******* User Name: ************************** i contracted the *** service in may 2023 and sent the data and forms requested last year. As I studied at two universities, the CGFNS sent requests for confirmation of signature and veracity by email and letter. Estcio de S University sent a reply to the *** team on November 30, 2023 via email to ************************** **************************************** sent the reply to the *** team on December 1, 2023 via email to ***************************** I've spoken to the universities and they've sent the answers again by ***** letter. These are the proofs that have been in the possession of the CGFNS since February 12, 2024. ***** ************ ******************************* ***** ************ **************************************** the authorized agent in my case has already spoken several times in the CGFNS customer ********************** chat and only receives automated replies that they are checking.i am very disappointed with the service my service fee is about to expire and has not been finalized. I'm asking for your help because you're being disrespectful. Regards ***

  Business Response

  Date: 04/05/2024

  In response to the referenced complaint:
  
  *** ***************************** placed an order for a Credentials Evaluation Service (***) Professional Report on May 5, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by Escola Tecnica Estadual Republica, ******.  Deemed acceptable by the evaluator.

  License verification from ******.  Deemed acceptable by the evaluator. 

  Transcript from Universidade *************  Deemed acceptable by the evaluator. 

  Transcript from ********************************************************.  Deemed acceptable by the evaluator.

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on April 2, 2024. 

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:03/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 30 June 2020, I applied for CES, through CGFNS and the report was completed successfully on Dec 03, 2021.On 30 November 2022, I applied for VisaScreen assessment.Transcripts and validations of licenses were sent directly from primary source institutions .I understand that CGFNS maintains a database of school and licensing officials who are authorized to send documents to CGFNS and that the organization catalogues the signatures of these officials as well as their institutional seals or stamps.Due to the nature of CGFNS authenticating policy, I totally and agree that CGFNS must do due diligence to verify the authenticity of every transcript that they receive.I have contacted CGFNS several times via phone calls and on-line Applicant Navigation Services regarding and update on my VisaScreen application, and CGFNS advised that I should contact my school to send a letterhead letter via postal mail addressed to the *** Team providing a list of authorized ************************** info as this has always been accepted. Our Mailing address ******************************************************************************************** Letterhead letters confirming authorized ************************** info was sent to the *** team x 3 and CGFNS confirmed that the letters were received.Despite the letters received by CGFNS confirming new authorized **************************s of individuals who are currently dealing with transcripts of training at the school of nursing, my file is still pending from 30 November 2022 up to date reason being that the verification of the signatures received on my documents does not match CGFNS online database.

  Customer Answer

  Date: 03/26/2024

  Dear BBB,

  This e-mail and its attachment, serves to proof that CGFNS has been communicating with the school of nursing when I applied for my CES and the e-mail address used, are the same e-mails addresses that were on the Letterhead letters that the school sent to CGFNS confirming authorized signatures/seals & contact info of the person responsible to transcripts of training.

  Despite all of this, CGFNS keeps on saying that verification of the signature received on your documents does not match our online database.

  Kindly see the e-mail that was sent from the school to me to proof that the required documents were mailed to CGFNS as requested by CGFNS.

  Thank you for you assistance

  Regards

  Mathabo 

   

  Customer Answer

  Date: 03/26/2024

  Good Day BBB,

  I just want to express my sincere gratitude to BBB for helping me to resolve this long standing issue I had with CGFNS.

  Finally today, after 1 year 4 months, CGFNS has issued my VisaScreen certificate.

  I cannot thank you enough.

  Regards

  Mathabo