Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have yet to receive any updates regarding my CES evaluation application.On June 17, I requested the expedited process in the hope that it would enhance my application; however, this did not occur. The analyst and the registrar of my school have exchanged emails, and they remain dissatisfied with the situation. The group was in the process of reviewing and contemplating the *** until the most recent email I received. I am frustrated by the fact that the CGFNS website, which serves as a communication link between us and enables you to monitor the progress, has not been updated since the most recent email they sent me.

  Business Response

  Date: 07/12/2024

  Dear *********************************:

  Our response to this complaint is attached.

  Please contact us if you have any questions or concerns.

  Sincerely,

  ***********************
  Director of Standards
  CGFNS International, Inc.
  ********************************************************************************************************
  Phone: *************
  E-mail: **********************************
  Website: www.cgfns.org 
  CGFNS International is an NGO with Consultative Status to the United Nations

• Initial Complaint

  Date:06/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a medical laboratory technologist, certified as ASCPi(MLS) from ******** CGFNS ID ( ************* months I have paid a lot of effort to complete my required documents as stated in my CGFNS dashboard, but now I have a strong obstacle.As you know the war in ***** which started 15/4/2023 caused a sever damage in the governmental system, consequently a huge displacement happened to people and the universities . For your information I am currently working as a medical laboratory technologist in ************************* which is located in ***** since January 2005. These laboratories are CAP accredited and undergoing with JCI protocols.According to CGFNS rules and the attached emails ( CGFNS International Contact Us Question - Confirmation #******* ) and ( CGFNS International Reply to Contact Us Question - Confirmation #*******) .which sent by them after I explained to them my situation, I should get my CGFNS certificate as I have completed all the required documents. This certificate will help me to settle down with my kids and start a bright future for them as soon as possible.Previously, when I explained to them my situation they asked my for one verification at least from the ministry of health or higher education. Furthermore, the documents which recieved from the National council for medical and health professions is representing the ministry of health in ***** as they said in the attached email, but now they are still asking me for the documents from university.Please help me to get my CGFNS as soon as possible.

  Business Response

  Date: 06/25/2024

  Dear *********************************:

  Our response to the complaint is attached.

  Please let me know if you have any questions.

  Sincerely,

  
  ***********************
  Director of Standards
  CGFNS International, Inc.
  ********************************************************************************************************
  Phone: *************
  E-mail: **********************************
  Website: www.cgfns.org 
  CGFNS International is an NGO with Consultative Status to the United Nations

  Customer Answer

  Date: 06/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:06/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm outraged by the delay in the services provided by CGFNS. This organization charges relatively high fee for documentation and still requests a 180-day processing time?? I need a document, CVS, to endorse my nursing license for the state of **, where I currently reside, and I need to start working urgently, since my husband's salary is not enough to cover our household expenses.The document (Cvs) cost 425$, fully paid in June 5th, and I am still waiting for it.I feel frustrated because, given the price, the delivery process should be faster.

  Business Response

  Date: 06/20/2024

  Dear *********************************:

  Our response to the complaint is attached.

  Please let us know if you have any questions.

  Sincerely,

  
  ***********************
  Director of Standards
  CGFNS International, Inc.
  *******************************************************
  Phone: **************
  E-mail: **********************************
  Website: www.cgfns.org 
  CGFNS International is an NGO with Consultative Status to the United Nations
  

  Customer Answer

  Date: 06/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:06/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the Credential evaluation Service july 2023, they are received my school documents August 2023 and license documents sep 2023, january 2024 they sent a new document (RFA) by post mail and email address to my school when they asked for three outhorities signatures and the school seal , my school fill in the document like they ask and send by email, after long time i never see change in my online application, i sent a message for them, the answer is: we are not received, my school resent the document by mail post and email address in march, in april no change in my application, i asked again what going on, they said to me ive to wait for 8-10 weeks, after 10 weeks they said to me the document dont have the seal of the school, my school resend by email for them but no answer about, but they are style asking my school about the transcript validation form received August 2023, Im so confuse with them i dont know what to do and please i need your help.

  Business Response

  Date: 06/19/2024

  Dear *********************************:

  Our response to the complaint is attached.

  Please let me know if you have any questions.

  Sincerely,

  ***********************
  Director of Standards
  CGFNS International, Inc.
  ******************************************************
  Phone: *************
  E-mail: **********************************
  Website: www.cgfns.org 
  CGFNS International is an NGO with Consultative Status to the United Nations
  

  Customer Answer

  Date: 06/20/2024

  Hello,

  I want to thank you s much for your suporte and your help to resolve my case with CGFNS in a few Day, im so thinkfull with your suport, now everything is ok i've my service complete with them . Thank you again

  Customer Answer

  Date: 06/30/2024

  Hello BBB,

  I would like  to thank the ************ **************** for interceding on my behalf with CGFNS, and resolve my case in a few day.I have finally reviewed the response made by busness in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your support and your help. 

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name is ***** ******************************************* ****, DOB August, 28 1987. CGFNS ID ********* hired CGFNS on April 27, 2024, to recognize my nursing degree in *****************. I paid $660 for the service. My Order Number is ******* .After making the payment, they informed that a company called DataFlow would verify my nursing diploma from ******. They said that ******** would check if the diploma was real, so that we could later start sending the documents. Documentation was sent from my university, which is called Centro Universitario Catolica Do Leste ***************. I sent the nursing degree and transcripts. 1 week later I received an email informing me that they needed documentation from another university called ***********************************. I informed them that I did not know what this university was about and sent them an email informing them of the error. This email was sent on April 24, 2024. They informed us that it was indeed wrong and that they would check. It's been almost 2 months and I'm still waiting for them to correct the pending documentation in my registration. I have already sent all my documentation from my university, but the pending issue that appears in my system is from another university and to date no one has managed to remove the pending issue.I need the BBB to help me resolve this issue with the company CGFNS, as my process is being stopped due to problems in their system and they have not been able to resolve it to date.

  Business Response

  Date: 06/19/2024

  Dear *********************************:

  Our response to the complaint is attached.

  Please contact me if you have any questions.

  Sincerely,

  ***********************
  Director of Standards
  CGFNS International, Inc.
  ******************************************************
  Phone: *************
  E-mail: **********************************
  Website: www.cgfns.org 
  CGFNS International is an NGO with Consultative Status to the United Nations

  Customer Answer

  Date: 06/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******************************************* ****
  
  

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On September 20, 2023, I purchased the CGFNS validation service with order number ******* and my CGFNS ID is 9083398.All documents requested to continue my validation were delivered and verified by the CGFNS on January 8, 2024.That same day my status on the website changed to Ready for Review and shortly thereafter they issued an ***, requesting signature authentication for my University.On February 9, 2024, my University sent the requested document (***) to the email ********************************** since that day I have been sending several emails to the CGFNS asking for my validation to be issued and they always reply that they are evaluating it.It takes almost 4 months to evaluate a simple document to authenticate signatures?I request the BBB's help to resolve this issue, as the deadline stated in the first email to complete my process was 4-5 weeks after receiving the *** and today we have been almost 4 months since they received the document.I just ask them to complete my process because they already have all the documents to issue my validation and they are dragging me around unnecessarily.Thank you

  Business Response

  Date: 06/18/2024

  Dear *********************************:

  Attached is our response to the complaint in this matter.

  Please let me know if you have any questions or concerns.

  Sincerely,
  

  
  ***********************
  Director of Standards
  CGFNS International, Inc.
  *******************************************************
  Phone: **************
  E-mail: **********************************
  Website: www.cgfns.org 
  CGFNS International is an NGO with Consultative Status to the United Nations
  
  

  Customer Answer

  Date: 06/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **************************************
  
  

• Initial Complaint

  Date:05/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To BBB,My name is ***************************** ******** *****. CGFNS ID: ******* Order Number: ******* Order Date: November 27, 2023 Service Ordered Details: **************** Credentials Assessment (VS) - VisaScreen Application.I would like to open a complaint about the poor service delivery and inappropriate customer ********************** provided by CGFNS as I started my application on 11/27/2023. Regarding my HIGHER TERTIARY SCHOOL DOCUMENTS SOCIEDADE BRASILEIRA DE ANLISES CLNICAS that was updated as Waiting for authentication: SOCIEDADE BRASILEIRA DE ANALISES CLINICAS already returned the re-verification letter to CGFNS on 05/03/2024 by email. The postal mail has also arrived on CGFNS on 05/13/2024 and the tracking number is EB 144 312 469 BR. Regarding my HIGHER TERTIARY SCHOOL DOCUMENTS SOCIEDADE BRASILEIRA DE ANLISES CLNICAS NOTE I have a question: Why does SOCIEDADE BRASILEIRA DE ANLISES CLNICAS need to order a breakdown of area of nursing if I'm a biologist?Regarding my HIGHER TERTIARY SCHOOL DOCUMENTS ***************************************** ************************* that was updated as Waiting for authentication: UNIVERSIDADE ESTADUAL DO NORTE FLUMINENSE ***** already returned the re-verification letter to CGFNS on 05/15/2024 by email. The postal mail has also arrived on CGFNS on 05/15/2024 and the tracking number is EB 111 308 055 BR.Regarding my LICENSE/VALIDATION FORM - BRAZIL *****/** that was updated as "Waiting for Additional Documentation": I contacted CONSELHO REGIONAL DE BIOLOGIA from ************** and they asked to resend the email and also include the email ************************** because they didnt received it since April 1, 2024. CGFNS is delaying the process because they update my order and requirements status constantly and also they change the timeline of processing period of the documents from 14-business-days to 45-business-days, and I need the VisaScreen to schedule my work **** interview at the embassy.

  Business Response

  Date: 06/03/2024

  Dear *********************************, Better Business Bureau:

  Attached is our response to this complaint.

  Please let us know if you have any questions.

  Sincerely,
  

  ***********************, Director of Standards
  CGFNS International, Inc.
  Phone: **************
  E-mail: **********************************

  Customer Answer

  Date: 06/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************** ******** *****
  
  

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ********************************* ********* and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in ***************** on August 28, 2023. My CGFNS ID is: ********* paid the *** issuance service fee ($450 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS.The documents were shipped from ****** and arrived at the CGFNS, but after a long time, some additional information was requested for the license documents, and I sent this information. Now already had passed 6 weeks and I haven't had an answer, even after trying to contact them by email.CGFNS is the worst company I have ever hired. Customer ********************** is horrible. They never answer emails, never meet deadlines and have the most expensive service in ***************** for this purpose.I refuse to pay any additional fees to the CGFNS and would like the BBB to help me resolvethiscase.

  Business Response

  Date: 06/11/2024

  Dear *********************************:

  Attached is our response to this customer's complaint.

  Please contact me if you have any questions or need additional information.

  Sincerely,

  ***********************
  Director of Standards
  CGFNS International, Inc.
  ********************************************************************************************************
  Phone: *************
  E-mail: **********************************
  Website: www.cgfns.org 
  CGFNS International is an NGO with Consultative Status to the United Nations

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased CGFNS CES report last April 2024, and submitted all the documents that they required. They insist that my school have not yet submitted my Transcripts, but in fact it was submitted thrice. It was submitted because they received the other documents like Related Learning Experience and the Education Verification Form. My school sent it altogether, as this was confirmed by our school registrar, that is why it is very impossible that they did not received my transcript. They are delaying their clients needs, and the price we pay for their services is not worth it.

  Business Response

  Date: 05/28/2024

  Dear *********************************:

  Attached is our response to the complaint.

  Please contact me ifyou have any questions.

  Sincerely,

  ***********************, Director of Standards
  CGFNS International, Inc.
  Phone: **************

  Email: **********************************

• Initial Complaint

  Date:05/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing the Credentials Evaluation Service, from CGFNS in Sep 2023, having complied with the requirements and sent the documents and forms in Dec 2023. At that time, "request for authentication" was requested. After a delay, I called in order to gather whether there would be any problem with the documentation sent and I was informed that CGFNS had established contact by email and letter to the school to assist with this request. And that as soon as they received it, within 8 weeks the paid document would be authenticated and delivered. When I contacted the school, I was informed by the academic secretary at the school that they never received any request from CGFNS by email or regular mail. (maybe it was lost?) I requested CGFNS to resend it, without success for a few months with no response. I asked the school to send the information to them by letter on school letterhead and translated into English and also to register using the new link ********************************************* to establish direct contact and be able to upload documents directly to CGFNS, which they did immediately in January 2024. The letter which I asked the school to send with the aforementioned signatures, was delivered in March 2024 via DHL, as proof of tracking. Since then, several contacts were made by email, telephone, in addition to sending by mail. I have been trying for 7 months to adjust to all the demands generated by the company, however, the requirement was: Authentication of the signature of the person responsible for the form sent in December 2023 to authenticate the veracity of the University campus and the person responsible for it in the aforementioned individual contacts. THE SCHOOL WORKED WITH AN EMPLOYEE OF CGFNS NAMED ***** TO REGISTER VIA THE CREDENTIAL PORTAL in order to be able to submit documents electronically to CGFNS. I'm including prints of emails between me and the school, along with telephone registers of calls made to CGFNS and email correspondences.

  Business Response

  Date: 05/24/2024

  Dear *********************************, Better Business Bureau:

  Please see the attachment (BBB ******** ****** Response) for our response to the complaint.
  

  Sincerely,

  ***********************, Director of Standards
  CGFNS International, Inc.
  Phone: **************
  E-mail: **********************************
  

  Customer Answer

  Date: 05/29/2024

   

  The company's response is finally correct, what makes me strange is that a company that has operated in 50 American states for almost 47 years needs to reinforce, after a complaint from one of the thousands of customers, the purpose for which it EXISTS: - " CGFNS prides itself on upholding the highest standards of integrity in serving the global healthcare community. Central to our mission is our commitment to using only primary-source and verified documents, thus ensuring their authenticity" - I certainly hired the company for this type of verification/checking, for imagine that age would have brought him experience/agility and respect in the market.   Unfortunately, it didn't give me any reason to give any kind of praise, or gratitude for the service finally performed, requiring so much wear and tear caused by neglect, lack of empathy/commitment/honesty/Ethics/respect/agility and transparency in the process with the client.  
  
   I would like to thank the Better Business Bureau, for interceding on my behalf with the CGFNS, having helped by imposing their respect and experience, in mediating this situation, in which their influence to mobilize them can conclude/finalize/deliver to me my "Service Purchase" ... even though it took almost 9 months, and your contact.   I am aware of Brazilian colleagues, who are also being "trapped"... like I was.  And I'm sure other nationalities are too.   We are more than *************************** need of this foreign diploma validation process, racing against time due to age, speaker, financial conditions, among other obstacles in the immigration process.   Fortunately, other companies are emerging in this market that, as competitors, can help CGFNS, to practice all the qualities that it lacks due to market competition... "Either change or file for bankruptcy". 
  
     - I have finally reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Thank you so much for supporting me.
  Regards,
  
  Aucirlene ******