Business Profile

Class Action Settlement Administrator

Angeion Group

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Complaints

This profile includes complaints for Angeion Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

83 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please note that the class admin has been playing games in terms of getting me the settlement payment for **** **** Settlement (Claimd ID #**************** never send me the ****** and when questioned they told me that it got declined (never provided proof of that), then took my address back on Feb 23 and updated it for reissue and everytime I contact them they keep asking me for address again to reissue the check Please have your team speak with them to send my ****** payment correctly on ******************** or reissue my check to updated address at the earliest as they have been holding the reissue for months
Business Response
Date: 04/27/2023
Since your ****** payment failed, we sent you a check. Your check was mailed to *******************************West New York, NJ****** and hasn't been cashed yet. Please email ** at *********************************************** if you dont receive it.
Customer Answer
Date: 05/01/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I have not received any check . Also you put the wrong apt number as per your own message its not **
its apt number *** . The address is ********************************************************************************
Please reissue again ASAP

Regards,

*********************
Business Response
Date: 05/11/2023
A ****** payment was sent to you on February 27th. Please check your ****** account.
Customer Answer
Date: 05/12/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: the business is not even reading the compliant and its history. The business clearly indicated in the intial complaint that the ****** payment sent to me was failed and hence they will have to reissue a check. Updated address was provided but no check was issued by the business. I don't understand how they takes these complaints without any seriousness and keep changing their responses . No ****** payment or check has been received by me till date
Regards,

*********************
Business Response
Date: 07/31/2023
We have your distribution set for reissue. A check is being sent this week to your correct address.
Business Response
Date: 07/31/2023
We have your distribution set for reissue. A check is being sent this week to your correct address.
Initial Complaint
Date:03/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Class Admin Good Afternoon. I recently found out that Nautilus Treadmill Settlement has been paid out already but I haven't received my settlement check (Claim ID: **********) . I had responded to the initial deficiency claim with the Details of the model and serial number requested which was then accepted . Please let me know if my payment was sent digitally or mailed to address on file. I wrote to you by email and never received any response Thanks and Regards ***********************
Business Response
Date: 04/04/2023
Your claim was denied as deficient. A deficiency email was sent to you on 7/31/22. You didn't respond until 8/30/22 and you were told that the deficiency process was complete. You did not provide proof of documentation.
Customer Answer
Date: 04/06/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: Sorry but i dont agree with the response. The claims administrator did not send me anything after i responded to the deficiency
as they quoted in their response The proof requested was serial number , brand and model which was provided in the response. Please attach proof that you responded to
me after the deficiency response was filed with exact dates and times

Regards,

***********************
Initial Complaint
Date:03/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THis is regarding the ** Fridge settlement (Submitted Claim ID: *********** contact the class admin multiple times last month with regards to reissue my settlement check which has been pending for a while . I requested them to do this ASAP since i will be moving by end of March but they ignored all communication and still havent reissued my check with only 2 week left for my move
Business Response
Date: 03/22/2023
we have responded to this class members numerous times.
Customer Answer
Date: 03/29/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: The business says they have responded to me but i have not received the response. This is because of 2 reasons
1) The business is mixing this complaint with a previous complaint issue which was fixed . This complaint is for a different settlement . This is for ** Fridge settlement
2) My email address has changed so i would request the business to send me further communication on ************************ (not on ***** anymore)
The business should understand that this is a check reissue request for ** Fridge settlement where i had requested them to reissue the check since i was going to
move in the end of March 2023. I have no clue if they reissued the check since i have not received it . I will send them a follow-up from my new ***** as well
but it would be great if they can clarify through the complaint the current status
Regards,

*************************
Business Response
Date: 04/04/2023
We already emailed that your reissued check will be in the next batch of reissues.
Customer Answer
Date: 04/05/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: This answer from the business is not acceptable to me. You cannot just tell me you will reissue with next batch of checks. You need to provide the approx date for next reissue. Its not possible you dont know what your reissue schedule this. You have been holding onto my check reissue for 4 months now
Requesting BBB to keep this complaint open until the business reissues the check.
*************************
Business Response
Date: 04/12/2023
Once again, we have responded to your many emails. The emails were telling us you were moving and we couldnt reissue the check until you were at your address. Your check is in process for the next batch. It will be sent in the next couple of weeks.
Customer Answer
Date: 05/10/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I was promised a check within two weeks 4 weeks ago.

Regards,

**** ********
Business Response
Date: 07/10/2023
Your check was reissued on 6/28/2023 and cashed on 7/5/2023. See attached
Customer Answer
Date: 07/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********
Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
class admin has failed to issue my ****** payment for the In re ****** **** Privacy Litigation MY CLAIM DETAILS Submitted Claim ID: ********** Confirmation Code: ************ ****** payment ******************* when i reached out to them they told me they will send me a second email to provide updated information again although my email hasnt changed. but they never sent me any second email.
Business Response
Date: 02/27/2023
We sent this class member a check on 12/28/22 and the check is still outstanding.
Customer Answer
Date: 03/01/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: The class admin company is randomly doing anything that they want without taking into consideration the payment method selected on the claim form. Please find attached the claim form which clearly says that payment method i selected is via ******, They failed to send this ****** payment . On top of that i sent them several emails to point this out and they clearly ignored and only sent automated templated responses . In the templated response they even mentioned that people who have not received their payment via ****** will be sent second email to update their payment method for it to be resent electronically. They even failed to do this and never sent me any second email. They are only replying because of the BBB complaint else they dont even respond which should be their primary responsibility . Since i have not received the check I want this complaint to be escalated and my payment made via chosen payment method of ****** to my email address as per the clear terms and conditions of the settlement

Regards,

**** *****
Business Response
Date: 03/07/2023
We mailed you a check in december 2022. The check is still outstanding and we will have the check reissued. We could not send you a payment by *** *** because you DID NOT provide a ****** email address which is required for this type of payment. Please allow several weeks for this reissue.
Customer Answer
Date: 03/07/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: The business is clearly providing false information. In this BBB complaint i am attaching my submitted claim form (in PDF format) which BBB can clearly see indicates the method of payment (******) and my email address ********************* so its clear as daylight that they clearly failed to provide payment to that. Since i have moved sending by mail to the address on claim form will not get me the settlement payment. I dont understand why they cant send the ****** payment when its clearly their mistake of not sending the payment in first place as per the terms and conditions of the settlement

Regards,

**** *****
Business Response
Date: 03/15/2023
The claim you filed did not indicate the email address on the section of the claim where you selected ******. We cannot assume that your email address for the claim is the same one for paypal.
Customer Answer
Date: 05/12/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I was promised a check, and have yet to receive it.

Regards,

**** *****
Business Response
Date: 05/16/2023
Your payment is being reissued as a paper check. Your ****** payment failed. We do not have the exact mail date
at this time.

Note: our records indicate that you updated your address in
March. Your check will be mailed to * ***** *****, UNIT ****, JERSEY CITY, NJ, *****
Initial Complaint
Date:02/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding ***** et Al *** ********** My name is ***************** and Submitted Claim ID: *********** The class admin was supposed to issue me a paypal payment to my email address on claim form. However it seems this was not done correctly and the payment was never sent successfully to paypal. When i wrote to them they continue to play games by avoid to answering the question about my paypal payment, give irrelevant answers about check issue or payment still processing (proof attached). The simple question is what happened to the paypal payment . why was it not sent properly and why the paypal payment issue from their side not being corrected and resolved .
Business Response
Date: 02/23/2023
We will be sending a payment to this person. Thanks
Customer Answer
Date: 03/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************
Initial Complaint
Date:02/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly reached out to this company via emails and phone calls and have not received any response. I am requesting a reissue on a $625.00 check that I received for a class action settlement. When you call, you are instructed to leave a voicemail and told that you will receive a call back, but that doesn't happen. I have left multiple voicemails and emails to the department that is handling the settlement and also to the corporate email but I have not received a response. When looking at online reviews and reviews from the BBB's website, it appears that most people share a similar experience to mine. No call backs or email responses. I would like to have my check reissued so that I can collect on the funds that I am owed.
Business Response
Date: 02/17/2023
This case is complete but we will try to reissue this check. We did not hear from ***************** until February 10 and the checks were stale dated in December.
Customer Answer
Date: 02/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. This resolution is satisfactory to me under the condition that my check is re-issued in a timely manner (not exceeding more than 30 days).
Regards,

***************************
Initial Complaint
Date:02/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding the ***** privacy litigation settlement (Claim ID# *********** . I was notified of settlement payment couple of months ago but still haven't received it via ******. I contacted the class admin and they notified me that they missed issuing my payment and it will be sent with a batch of reissues 45 days after post november which has still no taken place after 65 days . Please send ****** payment for the settlement as this is a clear error on your side which you have already acknowledged. MY ****** email is ********************
Business Response
Date: 02/13/2023
Your original payment was not downloaded so we sent an email to provide a second chance to get your payment.
Customer Answer
Date: 02/14/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because no second email has been received by me (please send email again )
Also when i contacted the class admin in November they said they will reissue the ****** in 45 days which is already past now (proof attached). Also when i followed up and told them that no ****** payment has been received or no second email has been received they failed to respond which clearly shows they are not being honest in paying class members

Regards,

*********************
Business Response
Date: 02/17/2023
Your payment was sent successfully to your ****** account.
Customer Answer
Date: 03/01/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint:

I am rejecting this response because: The class administrator says they sent the ****** payment without any specific details. I have not received any ****** payment or second chance email recently from them after filing my complaint . Please ask the business to provide the following details for the ****** payment they recently sent to me
1) Exact Date the ****** payment was sent
2) Trace ID for ****** payment
3) Email ID to which the ****** payment was sent ?
3) confirmation that ****** payment was successfully accepted and deposited (not returned)
Thanks
*******
Regards,
*********************
Business Response
Date: 03/07/2023
Your ****** was sent 12/13/22 for $35.97. ref ID **********
) Exact Date the ****** payment was sent 12/13/2022
2) Trace ID for ****** payment ***************** / ****************************************************************
3) Email ID to which the ****** payment was sent ? ******************** (matches the ****** email in LAW)
3) confirmation that ****** payment was successfully accepted and deposited (not returned)
Initial Complaint
Date:02/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a named plaintiff in a California lawsuit (***** et al. v ***) that this company is administering the settlement of. They failed to provide me my settlement amount of $3500 in a timely manner after the check was lost in the mail. Upon inquiring about the status of my check, employee ********************* on a call with me stated on January 27 2023 that due to the initial check being sent out December 21, 2022 and not arriving as of January 27 2023 he would cancel the check, reissue it, and send it out promptly as well as follow up by phone on January 30th to inform me of the status of the check. ************** did none of these things. I called him again on February 8 2023 to which he informed again the check was sent out on December 21st, accused me of lying about not receiving the check, and hung up on me saying call your lawyer. I still have not received the funds and I believe that ************** and his company are willfully withholding the funds from me, and therefore should pay me interest on the amount with held until I receive it.
Business Response
Date: 02/09/2023
Either USPS or Fed ** **** the check over the holidays and it is slated to be reissued next Wednesday.
Customer Answer
Date: 02/10/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: Employee ********************* was made aware that the check was lost on 1/27/2023. He assured the check would cancelled, reissued, and sent out the following week. I then contacted him again on 2/8/2023 and he had taken no action on re-issuing the check. This action was willful, voluntary, and negligent. Due to this, I am owed interest on the $3500 as the settlement administrator was willfully withholding my money. My attorney in the case, *******************, explicitly asked for the check to be sent via ***** on, but the company declined to do so for no clear reason

Regards,

*****************
Initial Complaint
Date:02/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regaridn my settlement check for ******** *********** Settlement because I moved from my earlier address and asked the class admin to reissue my check to updated address. The class admin made me fill out an affidavit confirmed receipt and said they will reissue. Since then they have been given the run around of not reissuing my check and not responding. They are just trying to keep the settlement money for no reason Thanks *********************
Business Response
Date: 02/16/2023
We will reissue this check even though the account is closeed.
Customer Answer
Date: 02/17/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: Thanks for the update. Since the business purposely ignored all past communications - Please keep this complaint open till the check has been re-issued by the business as confirmed in their response to BBB
Regards,

*********************
Initial Complaint
Date:01/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The class admin has failed to respond and reissue my settlement check for ******, et al. v. ******************************* although they were sent the affidavit in timely manner
Business Response
Date: 02/02/2023
Apologies, we are processing your check for reissue.

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Angeion Group is NOT a BBB Accredited Business.