Business Profile

Class Action Settlement Administrator

Angeion Group

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Complaints

This profile includes complaints for Angeion Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

83 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/29/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am in a class action law suit under the name of ************************************, Social is 258-11-6001 with ******* vs ************ Claim ID **********, Confirmation Code *****. I did everything I was suspose to do to get my form submitted by May 28th, 2023. The settlement was completed and would start paying out the end of July 2023. I never heard anything until the 2nd week of January 2024 stating I needed a W9 form filled out before they could pay me. I stated I filled all that out when I submitted everything online in May 2023. I asked then if she could email me one. She stated she would have to talk to her supervisor. I never received it by mail or email. I have contacted them at least 10 times since they originated call. Phone# ************. They dont answer phone, you leave msg and ***** ever calls you back. When I made a threat to turn them in, the mgr named ****** (who says she is Office Mgr) will put you through to some lady named *****, finally got an ext of 213. She sounds so young and will tell you she will have to talk to her supervisor. Confirms my email but never sends or calls back. ****** is susposedly the office mgr. They owe me $750 I believe is the **** Not alot but it is my money and they have awful reviews that they dont pay out. How did they become an administrator over such big settlements and not pay out to people. This is way too long to put off paying out. Can you please advise or help me. I see many reviews on your BBB site they have done this on many settlements of other companies. What is my right now?
Business Response
Date: 03/05/2024
We sent you received a Form W-9 request because you are scheduled to receive a Settlement payment and your payment is considered income and may be reportable to you and the *** on Form 1099. We will be sending you a partial Settlement payment in the amount of $599.99.In order to receive the remaining $150.01 payment you are due under this Settlement, you must submit an *** Form W-9 to the Settlement Administrator. If you do not submit your Form W-9 BY NO LATER THAN APRIL 27, 2024, the remainder of your claim will be closed without further reimbursement. To expedite this process, you may complete an electronic *** Form W-9 on the secure Settlement website, ************************************************* login credentials are noted below:

Notice ID: **********
Confirmation Code: 16298

For your convenience, a bank Form W-9 is also attached to this email which you may return via the secure portal link. To use the Secure Portal, please use: ******************************************************* to send an email to ***************************************** with the subject line W-9 Snap-on Security Incident Settlement Administrator.

For more information, please visit www.SnapOnSecurityIncident.com.
Customer Answer
Date: 03/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, they have not sent the first check as promised of $599.00. What happens if they fail to do this after case is closed out?

Regards,

*************************
Initial Complaint
Date:02/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a claim for the Apple Smartphone Performance Settlement. My claim ID is ************. The website states payments would be concluded in January 2024, however I have yet to receive mine a month later. My email inquiries have either been ignored or I was provided a generic response that didn't provide any useful information. I would like to know the status of my payment.
Business Response
Date: 03/05/2024
Your payment is marked for reissue. You should expect this payment within 2 weeks. We also responded to your inquiry by email.
Customer Answer
Date: 03/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help with resolving this matter.

Regards,

***********************
Initial Complaint
Date:02/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was part of the Vivid Seats Settlement, and it's been 2+ years since the approval of the settlement. According to Angeion group: "We have finished reviewing your Claim Information and found that this is approved claim. Which you set to receive". To date, I have NOT received payment.
Business Response
Date: 03/05/2024
We dont have a claim for a *********************. We only received a claim for your husband and we emailed the tracking number to you.
Initial Complaint
Date:01/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Angeion Group sent three settlement payments for the Apple Settlement to a closed bank account 01/05/2024 at *********** Chase Bank states the payments were returned the next morning on 01-06-2024 as account closed code R02! ************************** at Angeion Group is basically telling me it is out of their hands. Chase bank stated that as the remitter it is Angeions Groups responsibility to trace the *** payments to their final destination with the *** transaction ID assigned to all *** Payments. They also can at that point request recall of these payments they claim to have sent. So basically Angeion Group is shucking their responsibility and providing no assistance in getting my payments totaling $282. This despite the fact that they were warned several times before sending the payment that the account was closed. They would not allow any of the millions or settlement recipients update their banking info after having to waive almost 3 years for the settlement.
Business Response
Date: 02/20/2024
We have paid ****************** and we are working on tracking down the digital disbursement since ****************** does not show he received the payment. We emailed ****************** an update on 2/14/24.
Initial Complaint
Date:01/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding In re ********** Device Performance Litigation / Case No. 18-MD-2827-EJD / Submitted Claim ID: ************ and Submitted Claim ID: ************. On January 8, 2024, two settlement payments were sent by BMO Bank but were rejected by my bank because they were sent to my old checking account number which was updated. I have sent emails and left voicemails stating that my two settlement payments need to be resent to my new checking account number but have received no response.
Business Response
Date: 02/20/2024
We are processing the check reissue. We contacted this person on February 1, 2 and 3 to let them know.
Customer Answer
Date: 02/26/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21204856

I am rejecting this response because: Although Angeion Group LLC communicated that they are processing the check reissue, an immediate response was sent by me to Angeion Group LLC requesting approximately how long the check reissuance process will take to ensure I receive the check in a timely fashion. Since no response to my inquiry has been received to date, it is unclear whether Angeion Group LLC is acting in good faith and will in fact reissue a check to me.

Regards,

***************
Initial Complaint
Date:01/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent a notice of the Apple litigation, In re ********** Device Performance Litigation Case No. 18-MD-2827-EJD, back in 2020 and went online to the claims administrator's established web site to fill out two claims, one for my wife and one for myself. Both of us have had the same two Apple phones for years beginning with iphone 6. Fast forward almost four years later and I began seeing notices that the case had settled and exhausted the last appeal. In mid January 2024 I received my check in the mail but not one for my wife. I went to the claims administrator web site and saw the notice that stated, "...Distribution commenced on January 5, 2024. Payments are being sent on a rolling basis, and distribution is expected to conclude at the end of January 2024." Concerned I sent an email, waited a couple days and no one replied. I sent a second email, again waited a couple days and no one replied. I then sent, what I like to refer to as a nasty-gram threatening to write the court and attorney of record if I did not get a response. This got their attention!In a phone conversation I had with them I was told they had no record of my wife's claim. Now, had this been my wife who filled it out I may not have been so certain. However, in our household, I am the only one who fills these class actions out and recently had filled out another notice for ******** et al. v. ****************** ***** ******* Wireless Docket No. MID-L-6360-23 and in that case had sent several emails questioning whether or not *******, in settlement, would be required to discontinue the practice of charging the "administrative fee" which was the foundation of the case. Because I got no answer to my repeated emails I jokingly asked if they were the claims administrator for that case. I wasn't too shocked when she said yes. BTW as of the date of this complaint I still have not received a response.
Business Response
Date: 02/20/2024
We replied to ****************** on February 1st to let him know we escalated his email. We are currently researching this and will get back to him.
Customer Answer
Date: 02/21/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21203810

I am rejecting this response because: Yes they responded, then again and then again. But the substance of their response is that they cannot find the claim I entered for my wife. I even suggested that ***be it was deleted as a duplicate by their system because the same email address *** have been used. But they don't communicate well, if at all. And one question can spark numerous answers, all of which suggest go away, we don't care.

Regards,

*****************************

Business Response
Date: 02/22/2024
We do not show a completed claim form being received from your wife. There is nothing further we can do. We did respond to you again on February 20th. Unfortunately, without a claim we cannot send a payment.
Customer Answer
Date: 02/23/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21203810

I am rejecting this response because: So you lose the complaint, keep the money and who is the wiser? I will be filing a FOIA request for records and downloading the docs you filed with the court to see just how many you claimed didn't respond etc. You had to answer that in court. In my opinion you appear to be crooked.

Regards,

*****************************
Initial Complaint
Date:01/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rec'd a reply from: ************************************************** on 6/19/22 that "Your Claim Form has been received and will be processed." for the ********** ET *** V. WHIRLPOOL CORPORATION Case No.: 20-cv-1906-WMW-KMM settlement. On 4/25/23 I rec'd another update: "The Settlement was approved by the Court on 06/08/22. Claims processing is currently ongoing and you will be notified if further information is required to complete your claim." Here it is: 1/23/2024 and still I haven't rec'd the settlement check as part of this settlement. I put in hours to gather the paperwork for this claim, case settled with the court in 2022, and I'm still waiting for the small settlement payment for the faulty dishwasher that caused thousands of dollars in damage to my kitchen! I've sent follow up emails to: ************************************************** without any update to the status since 4/25/23 even though their email auto reply says: "Your email (******) has been received and is being reviewed by our support staff. Please allow 3-5 business days for a response." I would like to know the status of my claim/payment as part of this settlement asap. Thank you
Customer Answer
Date: 02/13/2024
On 1/29/24 I received an email from the claims department with the update that they are still reviewing claims that were submitted years ago. Since I've received an update, I won't need the additional help from the BBB at this time. Thank you
Business Response
Date: 02/20/2024
We sent a response on January 29th letting ************** know that the claim is still in claims processing. We do not have a date to complete the litigation.
Customer Answer
Date: 02/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my ***** of ****** settlement . The business was supposed to issue me my payment to ****** and they email me saying that i need provide a verified ****** email I called ****** and verified my ****** email address and provide them confirmation and asked them to send the payment to **************************** today they never sent me anything and have not been answering any follow-up emails on the same .. proof of email exchange attached.
Business Response
Date: 12/26/2023
Our records indicate that you were successfully paid $7.59 on 12/13/23.
Transaction ID: *****************
Reference ID: *******

Customer Answer
Date: 01/02/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: Yes I received the payment from the company but only after i filed the complaint. However my settlement payment was reduced by 50% from 15.18$ to 7.59$. Settlement records online show a 15.18$ payment for the similar amount of claim of 10 products that was made. Please provide the remaining 50% payment due to me

Regards,

*********************
Business Response
Date: 01/10/2024
We have re-evaluated your communication. There was an error that we were just made aware of. We are getting the remainder of your payment ready to go our ASAP. Apologies for the error.
Customer Answer
Date: 01/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:12/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my settlement payment in ***** ** ****** products settlement aka *******, et ****************** *******, LLC (CLAIM #: **********-*** ). After it was initially rejected , i had reached out to class counsel who worked with the administrator to approve the claim amount and i was informed i would get my payment in 1 week using my chosen payment method of ****** however till today the business has not sent me my payment and ignores the communication
Business Response
Date: 12/19/2023
Payment was sent to you on 12/13. the transaction ID is
Batch ID: *****
Ref ID: *******
Payment ID: ****************************************************************
Transaction ID: *****************
Customer Answer
Date: 12/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:11/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am part of the class action *************************** *** ******. My Claim ID is **********. I duly completed the form confirming how a payment of US$ 251.83 due to me should be settled, providing details of a US bank account in to which the money should de deposited. My Payment Confirmation Code is ************.However on 23 August I received an email from a company called **** saying they wanted to make payment to my UK bank account. I pointed out that I had already given my US account information to Angeion Group. **** then advised me that Angeion had cancelled the original payment instructions and that I should contact them directly to rearrange a payment of the money due. I contacted Angeion through their website on 2 October in this regard and they responded on 5 October saying the matter has been passed to the Project Support Department and an Associate would review the matter and reach out accordingly. I have sent reminders and despite many weeks having passed have heard nothing whatsoever. I assume this is just poor administration and that Angeion do not deliberately retain money which has been awarded to parties involved in a class action. However the length of time that is needed to deal with a very simple matter reflects very poorly on this company.
Customer Answer
Date: 12/04/2023
No reply has been received so far in respect of my complaint. I am therefore attaching copies of relevant email correspondence, in the hope that this helps bring to a speedy conclusion what should really be a very simple matter to resolve.
Customer Answer
Date: 12/04/2023
No reply has been received so far in respect of my complaint. I am therefore attaching copies of relevant email correspondence, in the hope that this helps bring to a speedy conclusion what should really be a very simple matter to resolve.
Business Response
Date: 12/19/2023
We are looking into this with **** and will be emailing you separately as well.
Business Response
Date: 01/02/2024
*** ***** has received his money.

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Angeion Group is NOT a BBB Accredited Business.