Complaints

This profile includes complaints for Whitetail Disposal Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitetail Disposal Incorporated

  334 Layfield Rd Perkiomenvlle, PA 18074-9558

• 

  Whitetail Disposal Incorporated

  788 DeKalb Pike Blue Bell, PA 19422-1266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had $75 per month contract with the company.
  
  Asked for 2 additional pickups for $150.00 ($75 x 2).
  
  Instead have been billed $150 extra (on top of the $75) per month for consecutive months.
  
  Over $300.00 for 2 pickups, when I was only paying $75 per pickup to begin with.
  
  This is criminal.

  Business Response

  Date: 03/08/2024

  *******, unfortunately there appears to be some miscommunication. The executive of sales reached out for additional services to be scheduled. At that time, our team notified him that the current service agreement had expired. He was offered the opportunity to sign a new agreement and retain the current cost per extra pickup. At that time, he declined the option to sign a new agreement and was informed the cost per extra pickup would increase to our current charges. He accepted the additional fees and scheduled the additional services. 

  Customer Answer

  Date: 03/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:  The response included inaccurate information.  To increase pricing from $75 to $225 is predatory and a complaint has also been filed with the Consumer Protection Agency.  These terms were not agreed to.  I will require written evidence that a 300% price increase was disclosed.
  
  
  Regards,
  
  
  
  ******* ***** 
  

  Business Response

  Date: 03/13/2024

  *******, the information was provided by our team to the party listed in the prior information. We will put in for a team member to reach back out to you directly as well with this information. Unfortunately at the time of the service request, the current agreement had expired and the pricing listed was no longer valid. A new agreement was offered and declined at the time, leading the account subject to current day pricing on extra services. 

  Business Response

  Date: 03/13/2024

  *******, the information was provided by our team to the party listed in the prior information. We will put in for a team member to reach back out to you directly as well with this information. Unfortunately at the time of the service request, the current agreement had expired and the pricing listed was no longer valid. A new agreement was offered and declined at the time, leading the account subject to current day pricing on extra services. 

  Business Response

  Date: 03/13/2024

  *******, the information was provided by our team to the party listed in the prior information. We will put in for a team member to reach back out to you directly as well with this information. Unfortunately at the time of the service request, the current agreement had expired and the pricing listed was no longer valid. A new agreement was offered and declined at the time, leading the account subject to current day pricing on extra services. 

  Business Response

  Date: 03/13/2024

  *******, the information was provided by our team to the party listed in the prior information. We will put in for a team member to reach back out to you directly as well with this information. Unfortunately at the time of the service request, the current agreement had expired and the pricing listed was no longer valid. A new agreement was offered and declined at the time, leading the account subject to current day pricing on extra services. 

  Customer Answer

  Date: 03/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:  Again, I am being provided FALSE information.  Our original contract was NOT expired - See attachment!   We had a 12-month contract ending in MARCH 31, 2024!  Claiming our contract was expired and therefore new pricing was applied is FALSE!
  
  
  Regards,
  
  
  
  ******* *****
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 03/18/2024

  *******, our team has been trying to reach out to you to discuss this further. They will attempt to give you a call again today. All information has gone through ***** ******, who is the authorized party on this account; please speak with him further regarding this matter. 

  Customer Answer

  Date: 03/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: The problem has not been resolved.  The company claims my contract had "expired" and therefore new pricing was added.  However, as previous documentation shows, our contract was still valid through March.  Therefore, asking for (1) additional pickup per month should not have resulted in a 300% upcharge.  Our attorney has been contacted and no further payment will be submitted outside of a court setting.
  
  
  Regards,
  
  
  
  ******* *****
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting approximately December 21st, Whitetail didnt pickup our trash on the scheduled day for 8-weeks in a row. They didnt pick it up at all for 4-weeks straight. I would email and call weekly so they could send a recovery truck, which did not always come. When I would call they would never offer a solution to make sure we were not skipped the following week; which is when I finally canceled my service. They also informed me they would not refund me for services, even though they were not fully rendered. When I called and asked for a supervisor, they said they would be in touch. I called again, since no one returned my phone call and they passed on a message from the supervisor stating we would not be refunded. I guess they didnt want to discuss a possible solution to keep a customer. Our service was canceled February 8th, and they have informed us our cans would be picked up the following Thursday: February 15th. They are still sitting in the same spot. They also miss our neighbors trash/recycling across the street from us regularly; however, they dont miss our recycling. I dont know if their drivers changed, but we watched them skip us the last 3-weeks in a row since we were curious what was happening. It looks to be done out of pure laziness. In my opinion.

  Business Response

  Date: 03/04/2024

  *******, we are very sorry to hear about this. Per our conversation, this issue is being corrected moving forward and your account has been reopened. 

  Customer Answer

  Date: 03/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:02/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for service via Whitetail's online portal on 12/20/2023. I was billed at that time. Service was to begin on 1/12/2024.I was contacted on 1/5/2024 from the company stating that their routing department said I was too far away from their service area to provide me service and that a refund had been issued. I told the representative that it was **** feet from my driveway to their next closest customer where they provided service. The representative told me a supervisor would call me back to discuss within 48 hours. No call received. I contacted them again on 1/10/2024 and 1/16/2024 and spoke to representatives, both promised a call from a supervisor within 48 hours. No call was ever received. It is now 30 days since they stated I would be refunded and no refund was ever provided. This company should be charged with fraud for providing a website that checks a service address, says it will provide it, takes your money, then promises a refund and phone calls but never returns a call and never refunds your money. DO NOT USE THIS COMPANY!

  Business Response

  Date: 02/06/2024

  Unfortunately, there are times that a customer is not able to be serviced by *********************************************; when this occurs we do our best to notify the customer as quickly as possible. Our team did attempt to reach out a few times to discuss further and was successful in recently connecting. The refund has been issued however depending on the financial institution, there may be additional delays prior to seeing the refund in your account. 

  Customer Answer

  Date: 02/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21244190
  
  I am rejecting this response because:

  Whitetail's response is not entirely truthful. There is no reason why I could not be serviced based on other customers **** feet from my driveway. Also, they never attempted to return any of my phone calls until I contacted the BBB. They did provide a refund, but not until I contacted the BBB. Do not believe their lies and twisting of the truth.

  
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/10/24, an object was projected from a whitetail garbage disposal truck and damaged my front window. I beeped at the truck several times to get his attention to pull over but he kept going. Next **** pulled alongside him on 309N beeping but the driver paid me no mind. I pulled in front of him and the driver turned off on the ******** exit without me getting any of the trucks information. I reached out to the company to explain what happened, but I was told that their company is not responsible for damages caused by objects from their vehicles. The employee for the company who took my call also tried to imply that I didnt see anything projected from their vehicle. They also showed no regard or concern about the damage that was caused from their trucks.

  Business Response

  Date: 01/24/2024

  The damage team at Whitetail Disposal did receive and review this complaint. After investigation, it has been determined that Whitetail Disposal is not responsible for road debris that *** have caused damage to the vehicle. 

  Customer Answer

  Date: 01/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21132600
  
  I am rejecting this response because roadside debris did not cause the damage to my windshield. An object was ejected from your truck that caused the damage.  An attempt was made to get the drivers attention but they kept going.
  
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2023 Whitetail Disposal picked up trash and broke trash container. Called for replacement the next day. Was told 2 weeks to be fixed. Nothing. Called back 3 weeks later, was told the next day, again nothing. Called back 12/29, spoke to ****, equipment manager, was told the next day can would be replaced. Wasn't. Called back today, more lies, told later in the week. No faith it will happen, just keep getting lied to. Ask to speak with owners, was told they don't take calls. Paying for a service and not receiving it.

  Business Response

  Date: 01/04/2024

  ******************, thank you for your patience as we worked to exchange the broken toter that you had reported. After speaking with our team on Tuesday, we did get that replaced Wednesday and confirmed that this has been fully resolved. Unfortunately there can be a delay from time to time in container exchanges, particularly when we are waiting on a shipment of toters to be delivered. 

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitetail Disposal has missed October 20th, November 10th, December 8th and now today December 15th recycle pick up. The trucks drive right past our house and pick up other side of the street so there should be no reason they miss us (and our neighbors time and time again). We have contacted Whitetail via email each and every one of these missed pick up days so we don't know why there has been no resolution or communication with us or the appropriate people in charge? I spoke with *** and she said there would be no pick up today as they again missed us for the 4th time in two months and again we were told recovery could take 24/48 business hours. which is the response we get every time we are missed. Our regular scheduled day is Friday, so when we are missed, the container needs to sit by a very busy street all weekend long and into Monday or Tuesday of the next week. I have asked the company to have a representative get back to us with a reason we keep getting missed and we have not had a response to date. This is in breach of contract as we pay the company to pick up recyclables on Friday! we want to be contacted by a Supervisor or Owner of the company with a resolution not a person answering the phones.

  Business Response

  Date: 12/20/2023

  We are very sorry to hear of the reported issues with collection. Currently, we perform over 250,000 residential trash and recycle collections per week of which 99.8% are completed successfully, on time and without issue. We are continuously working to improve our services with a goal of 0 reported service challenges. I do see our team has been actively investigating the reported issue, we will continue to monitor this situation and our management team will be reaching out to follow up. 

• Initial Complaint

  Date:12/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitetail Disposal is participating and conducting unfair business practices in violation of ******* Anti-trust Act. As a waste disposal company they are providing services at or below their cost in order to monopolize the waste and recycling disposal service in Whitpain Township in Pennsylvania. When the competitive companies ******************* and **************** no longer service the area Whitetail then is able to exorbantly increase the price to a sustainable market level free from competition. This company should be willing to stand by their quotation.

  Business Response

  Date: 12/08/2023

  Whitetail Disposal does our very best to keep our pricing as stable as possible for as long as possible. We offer our new customers a guaranteed price for their first year of service, however after that first year, if there are rate increases, customers would be responsible for the new charges. Thank you for being a customer since 2018, we very much appreciate your long-term business. Over the past few years, we have faced numerous increased costs including increased dumping fees, fuel and environmental costs, cost of living/working increases, part and equipment increases. I see that your rate did increase by $6 per month last year, we did our very best to keep this increase as minimal as possible to all our customers.

  Customer Answer

  Date: 12/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:09/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were using ***** ********** for our garbage disposal. Whitetail Disposal sent a sales rep to my house with a better deal, so I agreed. This was approximately 7/1/2023. The deal was for garbage and recycling removal every Thursday for $93 for 3 months.
  My recycling was not picked up one time on the scheduled day. Not one single time. Strange thing is, my garbage was always collected. Every single Thursday I would get home at 4:00 and would have to call and ask why I was not picked up and schedule another pickup. Every Thursday I was promised it would not happen again. I let the associate answering the phone handle it the first two weeks. When it was clear she would not be able to help, I asked to speak to a supervisor. Literally every single time I called, I was told they had left for the day, and a request for a call back would be submitted on my behalf. I never received a call from the supervisor. Ever. I got a call from the shift supervisor I spoke with once, but that was it.
  On 9/11, after roughly 6 weekly calls with no results and not even a conversation with a supervisor, I called several times in the day starting very early and finally connected with a supervisor late afternoon. @ 3:45, a woman named **** got on the phone and told me she was the supervisor and would try to help me. I told her I had been calling for 6 weeks, had not gotten any help, and didn't even get the decency of a phone call. Worse still, my problem was still going on. I told **** I did not want to do business with them anymore, I did not want to pay a cancelation fee, I wanted a refund, and I wanted them to come get their garbage cans. **** completely agreed to this. As of today, 9/26, I have not received a refund, I still have the garbage cans, and I have received no call or email acknowledging our agreement and giving instructions for the removal of their garbage cans. I am flat out being ignored by Whitetail. PLEASE, help me!

  Customer Answer

  Date: 09/28/2023

  I made a mistake in my initial report. The date my service began with Whitetail was 6/1/2023, not 7/1/2023. Furthermore, my wife and I called yesterday, 9/27/2023 and were blown off again. My wife called at 2:30, and I called at 3:30. Both times we were told ****, the manager, would call us back. At 4:55, we had not gotten a call back, so I called again. I was told **** had left for the day and there was no one that would speak to me. I was told I would not be given an extension, or phone number for a supervisor, and **** was "still waiting to hear back from her boss." This means they could not fix my pickup issue over 3 months. I was always told "they were waiting to hear from" whatever department or boss. I do not believe this, I believe nothing was done, and I was ignored. It's hard to believe it takes 3 months to contact their own pickup department, and a further 2 weeks (so far) to hear from a manager to simply cancel service, issue a refund, and pickup their trash cans. I have been less polite with each passing day, and their staff have been equally increasing in rudeness. I do not want to continue fighting with these people that clearly do not care. I just want a refund, a guarantee my contract is canceled without a fee, and the garbage cans removed. Thank you. 

  Business Response

  Date: 10/02/2023

  We are very sorry to hear about these issues! We currently perform over 250,000 residential trash and recycle collections per week of which 99.8% are completed successfully, on time and without issue. We are continuously working to improve our services with a goal of 0 reported service challenges. I do see when you had signed up with a sales team member, an agreement was signed confirming that we would be providing service for 1 year and if you would choose to cancel service prior to the end of the first year, there would be a $75 cancellation fee. Due to the challenges that you have reported in service, our team did make an exception to cancel the account and provide a refund, additionally waiving the cancellation fee. Our equipment team is in the process of scheduling the equipment to be removed. Once this has been confirmed on schedule, an email will be sent to confirm this time frame. Refunds are not processed until we have successfully retrieved our equipment. We will continue to remain in contact via email with confirmation of can removal. 

  Customer Answer

  Date: 10/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  You did not address my complaint at all. You seem to be ignoring and diminishing my complaint. I don’t care what % you get right, frankly. You did not pick up my recycling on time, call me back, or email me for 3 full months. I had to call and be very rude time and time again to get any help at all. Your business has not been in contact at all. What emails or phone calls are you talking about? Not one person has called or emailed me.  Zero. As a matter of fact, I spoke with **** again on Thursday 9/28/2023. She confirmed I would get a refund and you’d pick up your cans I explained to her for the 3rd time no one calls me back and I never receive an email. I specifically asked **** to just write me a short email confirming the refund, the cancellation of the fee, and a date for the can pickup. She promised me she would write it right after we got off the phone. I never got an email. I made sure she had my wife’s correct email before we got off the phone. Your message is broad, insincere, and does not at all address the problems I had. I made the arrangements for my refund, and the removal after yelling and screaming. You have no right to frame this as though you handled ANYTHING, or are somehow helped me. I insisted on my refund, and waving the fee, which was also a fight. I’m asking you acknowledge how badly you still continues to treat me as a customer and to take responsibility for this nightmare you put me through. Your dismissive response is saddening, but not surprising.   
  

  Regards,
  
  
  
  ******* *******

  Business Response

  Date: 10/17/2023

  *** *******, we are very sorry to hear that you feel your concerns were not addressed. At this time, we do show that the equipment has been removed from the property as requested and the account cancelled. The referenced emails were in regard to upcoming notifications of these actions. In regard to your concerns of being unable to reach out team for three months, our management team is actively researching the call logs to investigate this. At this time, we are confirming records of calls at the end of June, 2 calls in July and 2 calls in August. Our team will continue to investigate these as we do take all concerns very seriously. Thank you for bringing these concerns to our attention.

  Customer Answer

  Date: 10/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  To start, this is a better response, so thank you for that. I am not choosing this option to "reject" your response, rather, I would like to keep this complaint open until this matter is fully resolved. I was promised a refund, and as of this moment, I have not received one. Furthermore, I am concerned with accountability specific to the multiple employees who promised me they would personally handle my problems and never did. Again, this was not one or two times, this continued to happen without any attention for several months. I hope you consider that as egregious as I do. I will not consider this matter taken care of until I am given some kind of explanation as to who allowed this to happen, or at least why this happened. I believe I deserve that response at least. I am also still awaiting my refund which I was offered, I did not demand it. To end on a more positive note, your response this time was more personal and sincere, so I do appreciate it. Please, let us work together to come to an amicable, and compete resolution of this matter. 
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Whitetail disposal for trash removal on July 25th and was charged $87.00 for their service. I contacted them when I did not receive trash cans and was told they would not service my location. Then they dropped off the trash cans! I have contacted them 4 times to request my refund and each time they tell me that I will not get a refund until they pick up the trash cans. It has been 2 months and I do not have a refund and they have not come back for the cans.

  Business Response

  Date: 09/25/2023

  We are very sorry to hear of this difficulty. Unfortunately, after the signup process, it has been determined that we were unable to provide the level of service and quality of service that Whitetail Disposal provides our customers due to the potential difficulties in servicing your road. I do see that our team has arranged removal of the equipment and the refund request has been approved. The credit card that was used for the payment has been refunded however depending on the type of card, the refund may be held by the bank / credit card company for additional days. You should have received an email confirmation of this refund and will be able to follow up with the bank or credit card company for additional information. 

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a trademark can that went missing a while back during a storm.I called whitetail and let them know.Said they would drop off a can but never did.In the meantime I have been using my own can.Trash does not get picked up sometimes because it is not a White tail can.I always put it out along with the old trade mark recycle can Last week they got the recycling but not the trash.I called and got same response they will send a recovery truck out but never did Am now waiting for a whitetail can but it hasn't come yet.It didn't before either If and when I do get a new can I don't think I should have to pay the 89$ for it or what they charge since we paid for the trademark can years ago.I didn't find that can after the storm so I am guessing whoever found it is using it.

  Business Response

  Date: 08/17/2023

  Whitetail Disposal does our best to respond to all customer concerns and resolve the underlying issues as quickly as possible. After a recent phone call with our team, an order was placed in for a Whitetail trash container to be delivered at no extra charge. We are actively working on having this done as quickly as possible. Our team will also follow up to confirm completion.