Complaints

This profile includes complaints for Whitetail Disposal Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitetail Disposal Incorporated

  334 Layfield Rd Perkiomenvlle, PA 18074-9558

• 

  Whitetail Disposal Incorporated

  788 DeKalb Pike Blue Bell, PA 19422-1266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our trash service day through you is now Friday (our service day was originally Tuesday). I understand that due to some weather storm forecasted back on Monday, January 6, you were operating on a one-day delay this past week, and our Friday trash pick-up services were to be completed on Saturday. Accordingly, our filled trash basket has been curbside since that time. However, my trash was never picked up by you. This is not the first time this has happened. I have had several issues in the past with Whitetail failing to pick up my trash as contracted. Each of these past two (2) occurrences have been relatively reasonably resolved following repeated phone calls by me. These are repeated phone calls which should not have had to ********* that as it may, I know from experience that if I call in, I am going to be told that a truck can be out within forty-eight hours. That is two (2) more days. This is unacceptable. You are already three (3) days late from what was supposed to be a Friday morning trash pick up. If you try to ask me to wait another two (2) days, that would put you at five (5) days late. The reason that this would be unacceptable is that I pay for and am contracted with you for once a week trash pick up, not once every twelve days. My bills to you have always been paid timely. Should you refuse to pick up my trash on Monday, not only will you be in breach of our contract but any $75 cancellation fee to which you may believe you are entitled would be inapplicable and uncollectable by you.That said, I need you to pick up the trash (which you were supposed to pick up on Friday) no later than Monday afternoon. That is my specific request. Should you fail to do, I shall be free to terminate my services with you without being liable for any early termination fee due to your breach of our contract. Kindly advise of your intentions. I can be reached at ************** or via email at ****************************

  Business Response

  Date: 01/14/2025

  *****, thank you for reaching out to our team regarding your pickup concerns. We do have it noted that the trash was collected Monday, 1/13 and you had spoken with a team member in our customer service department to confirm. 

  If you have any concerns regarding service moving forward, please reach out to our team right away at ************, via email at ************************************************* or through our website Livechat (agents available Monday - Friday from 8am to 5pm). 

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used to have whitetail at our first store location and had signed a contract for only a year. We then called them months out and scheduled to move our dumpster when our store moved. They never showed up on our agreed upon day and didn't answer the phone for weeks, when we finally got a hold of somebody it was a day before our grand opening and we had to tell them that we unfortunately had to get another dumpster company as we had to get rid of the parking lot of trash. They agreeded, apologized and said they would take care of the rest. Fast forward to the months ahead, I was still getting bills for trash pick up service. Called and said that we don't have this service anymore and they shouldn't be sending a bill. Manager apologized and said they would take care of it. Now 2 years later, I get a call from a law office saying that they want to take me to court for the money owed when we didn't have the service all these years. They refused to give me any proof and the paralegal was the rudest person I have ever spoken to telling me she isn't interested in hearing me speak. I am not willing to pay for a service that I didn't have and was supossed to resolved years ago.

  Business Response

  Date: 11/15/2024

  Unfortunately, as this was sent to the collections agency, any discussion of the billing or any disputes must be taken up through them. Please contact Accounts Advocate at ************ to discuss / dispute any charges. 

  Customer Answer

  Date: 11/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22552398
  
  I am rejecting this response because: This is a mistake on your end, not mine. You were supposed to cancel the account and continued to bill me after multiple conversations with your staff who assured me it was being taken care of. The lawyers you hired are the rudest and careless people who literally told me that she was not interested in hearing what I had to say and wanted me to just pay so no, you need to fix it.
  
  
  Regards,
  
  **** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/22/2024

  Unfortunately, once an account has been turned over to collections, we are unable to take further action in the office. Any disputes need to go through the collections company.

  Customer Answer

  Date: 12/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22552398
  
  I am rejecting this response because: The service was cancelled and vendor is refusing to handle the collection process. You brought it to the collection agency so you are able to cancel it. You also hired a lawyer who was the rudest and most unprofessional person I have ever spoke to. Your company needs to take responsibility.
  
  
  Regards,
  
  **** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 12/10/2024

  Unfortunately, once an account is turned over to a collection agency, we are legally obligated to allow the collection agency to handle any and all disputes. These concerns must be addressed with the collection agency. 

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Whitetail Disposal back in May 2024 to let them know about our home sale and that we would no longer need their services. The woman (billing) with whitetail stated that we were paid up til the end of June and that she would call us closer to the end of June to cancel and schedule trash can pickup. She did call as she said she would and we had our realtor set the cans at the end of the driveway for pickup. The cans were sitting there waiting for pickup for over three weeks ( the neighbors can verify) and because no one came to pick them up at an adequate amount of time, the new owners have moved them. Whitetail has never reached out to me about the issue but sends a bill to collections ( that I had no idea about) saying that I have to pay for new garbage cans because they couldnt get the cans. How is this our fault? Sounds kind of ridiculous. Their workers drove by those cans every week for three weeks picking up our neighbors garbage and never thought that maybe these need to be picked up. I know this isnt rocket science but how can they charge me and try to ruin my credit when this is something that was definitely of their neglect? My wife or I have received nothing from them stating anything, all our mail has been coming in seamlessly for everything else we have but nothing from whitetail. No emails, no phone calls or mail. Just a collection call. Very shady.

  Business Response

  Date: 09/23/2024

  Whitetail Disposal had reviewed this account based off a concerned call with the customer and has already removed the balance due for the uncollected equipment. There are no charges remaining for this customer. 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  White Tail disposal has continued to miss pick-*** and leave our gates unlocked to a secure location. We have provided all the video proof and they have admitted to the errors.Last instance, trash was missed on 8/30, they lied and provided a time. They admitted they didn't. Because we didn't report it withing 24 hours (ON A HOLIDAY WEEKEND WHEN NOBODY WAS HERE) they are refusing to make it right.They lied and are going to get away with it? D- makes sense

  Business Response

  Date: 09/10/2024

  As part of the service agreement, it is the customer's responsibility to report any service issues with 24 hours of the scheduled collection. This includes any concerns with a missed collection, failure to fully complete the service or any other concerns the customer may have. Unfortunately no notification of the potential missed collection on 8/30 was reported until after the service and cleanup had been completed on Friday 9/6. Additionally we have not received any concerns regarding the driver not re-locking the gates within the past year. As all trash was fully collected and cleaned up on Friday 9/6 and no reports were received as noted in the service agreement, no credit is due. 

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25 a door to door Whitetail salesman convinced my wife and I to switch our trash service to Whitetail Disposal. The charge would be $87 per quarter with this service. Since we had already paid for trash service through the end of September with our current disposal company, the trash service with Whitetail was scheduled to start October 1st. We paid $87 with a charge card on June 25th, We were told we could cancel within 3 days without a charge. However we were told if we cancelled after that but less than 18 months after our service started, we would be charged to return the two Whitetail trash and recycling containers at a rate of $50 per container. I received an email from them with this information, In the first two weeks of July my wife and I decided we have had good service from our current trash hauler and decided to stay with them. We had not received the two containers from Whitetail yet. So I called them to cancel the service, They said they would cancel it but would charge us $75 to do so, They said I would receive a refund for the difference, I told them to cancel it but I would re-read my contract to see if it states that there would be a $75 fee to cancel it. After re-reading the contract, I called them back and stated it does not say anything about a $75 cancellation fee, only about the fee for picking up the containers. I asked to speak with the account representative's supervisor. She said she was very busy and could not talk with me. She would have her call me. I waited a week and she did not call me. So I called again asking to speak with her (**** was her name). I was told she was not available and would call me back. When I asked to speak with ****** supervisor, I was told they did not have a phone number for her supervisor. But they emailed **** to ask her to call me back. She still has never called me. Therefore I am initiating this complaint to get my $87 refunded.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over the past month Whitetail disposal has missed three Friday pickups without picking up with a recovering truck on Mondays. They only credited me once. I have been calling And emailing I even gave them a one star review on ******* I do not appreciate being lied to by telling me My containers were not put out by the end of my driveway. I will be surprised if they pick up Tomorrow The 24th. At this point I believe the credits are useless they have raised the bill from ***** per quarter to ****** which is due May 30th for **** July and August. The way this is looking to me is I'll be owed one month of trash pickup that I already paid for and they did not supply. So far the recycling pickup has been good I have very little and the average pickup is 3 weeks for that. My neighbors across the street from me have DelGuerico's and ***** disposal they don't have a problem, I understand that there is road construction after my driveway but this is getting ridiculous. My neighbors have asked me why I keep leaving my can by the road? I tell them! Thank you.

  Business Response

  Date: 05/24/2024

  Whitetail Disposal does our best to ensure customers are serviced in a timely fashion. Starting 3/22/2024, our drivers have reported road closures and have been attempting to service around the roadwork. Our customer service team has also left messages with the number on file for the customer to stay in communication. Our team is currently monitoring the trash service moving forward to ensure that the pickups are completed (as possible by road construction) and our customer service team will continue to remain in communication with the customer regarding these concerns. Appropriate credits have been issued to the customer for an incomplete pickup. 

  Customer Answer

  Date: 05/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since February 2024 my trash has been picked up only a few times as scheduled. Cans weren't delivered prior to service start as promised. After cans were delivered, trash wasn't picked up for another couple weeks. ******** request for return pick up as I was told they were always in route yet never came. Service day was then changed without notification; no text, call, voicemail, email, letter. This was escalated to supervisor, *****. Service is still unreliable and inconsistent. ***** agreed to cancellation and refund for future service already paid for due to circumstances. 4/15 ***** informed going forward with cancellation and refund & that cans to be picked up on Monday 4/22; she would call me back to verify pickup date. I called in Friday 4/19 due to no call back (per usual). Agent didn't see anything in account notes about ********************* & said to wait to speak to ***** since she is working with me on this & is the supervisor who addresses refunds. On 4/22 ***** informs me the "cans are scheduled for pick up today" & that my refund was initiated "2 weeks ago" so "it should be coming shortly." I was informed to speak with **** going forward about refund & can pick up. I spoke with **** as cans weren't picked up & he told me request for cancellation was made that day, 4/22. He informed that he doesn't work with refunds & doesn't know that I will even be refunded. I didn't even put my trash cans out last Friday 4/19 as ***** confirmed cancellation on 4/15 and I was told cans were to be picked up 4/22. I feel defeated, frustrated, and that I am being manipulated at this point. I want to be refunded for service not used from date of 4/15 as promised & be done with my dealings with Whitetail Disposal. Since February, I have spoken with Whitetail Disposal on 12 different days with multiple communications in a day at times. I am asking for assistance as my efforts for resolution are being dismissed. I have screen shots for every call if needed.

  Business Response

  Date: 05/14/2024

  Whitetail Disposal does our best to resolve any and all customer concerns in a timely fashion. Unfortunately, due to the circumstances of the notice for delivery after the move, it did take extra time to have the equipment scheduled for delivery. After speaking with the team, the refund was approved and issued; it can take a minimum of 7 business days for that refund to be processed on the bank's end. This is dependent on bank policies. 

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,
  
  My customer number is ********** * . I am contacting Whitetail regarding my residential trash pick-up service. I would like to inform you that one of your staff appeared to empty the contents of one of my trash bags onto my property curve. My trash bin was full this week so I placed a brown trash bag next to my garage bin on the ground. This brown trash bag contained some dirt and a small amount of grass. I can confirm that this bag was sealed tight and there was no damage when I put the bag on the curve. I did not appreciate this unprofessional experience. I would also like to inform you that serval people in my neighborhood with Whitetail Disposal fill their garbage bins to the top where the lids are not even closed. I see these garbage cans filled with tree branches, grass, and dirt. Whitetail picks up all this content. I also see other residents in the neighborhood place trash bags outside the bin on the curve and Whitetail picks up these bags. It seems like when Whiteail picks up my garbage there is an issue. Once again I do not appreciate this experience I am having with Whitetail. I hope that bringing this matter to your attention will allow Whitetail to rectify this situation. (Please see attached photo)
  
  Best Regards,
  Donald ******** ************@*****.com
  ###-###-####

  Business Response

  Date: 04/24/2024

  As part of the standard residential service provided by Whitetail Disposal, we can collect yard waste (leaves, twigs, grass clippings) that are securely bagged. Items such as dirt, sod, mulch or rocks are not able to be collected with our residential service. Upon receiving the complaint, we did investigate the concern regarding the bag being dumped on the ground. Per the video on the truck, the bag was wet and when the driver lifted it, the bottom came out. As we are unable to collect dirt, the driver did his best to keep the dirt contained in a pile but did have to leave this behind. 

  For more information on our policies regarding yard waste, bulk items, and other residential trash policies, please visit our website at www.WhitetailDisposal.com 

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitetail signed contract w/ me for 32Gal cans . They delivered 64Gal cans. Equipment told me no 32G was avail. I would be charged for the 32G not 64G . After they raised the price they started charging me for 64 G. This went on for the next yr. 2yrs no 32G. When I called equipment they said it doesn't exist here. 2) Contract said they took mattresses no additional chgs 2 mos later they said no mattresses when I called for a p/u. I had to pay for removal. 3) upon cancellation they believe I should store their cans indefinitely It's been 11 days & 3 missed appts for p/u.

  Business Response

  Date: 04/10/2024

  *** ******, we are very sorry to hear that there has been some miscommunication between signup and contact with our customer service teams. Unfortunately we do not offer 32 gallon cans; our sales team did their best to place an order for 45 gallon containers. We did, however, honor the rate the sales team member supplied for the equipment for the first year (minimum). Included with the service, we do offer (1) standard bulk item collected per week at no charge, item must be scheduled in advance. Unfortunately, mattresses are not considered a standard bulk item and do come with an additional charge. 

  At this time, the account has been closed and the equipment has been confirmed collected. The April/May/June quarterly charges were removed and the balance remains at $0. 

  Customer Answer

  Date: 04/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: The company lied , never supplied equip per contract and overcharged for an entire yr.  Also thyer refusal to accept the mattress violated the contract. I should be reimbursed for that.
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:03/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for trash service and the company made the decision that they did not want to provide us with service. They took the payment for the first quarter before making this decision. I don't understand why they would take money prior to making a decision regarding service. I also don't understand why when the company made their decision not to service the property why they would not issue an immediate refund. At the writing of this complaint they have not issued the refund and have either ignored our phone calls or not returned phone calls as promised. This can be resolved with a full refund of $87.00.

  Business Response

  Date: 03/26/2024

  Whitetail Disposal, after a conversation with the customer, came to the mutual agreement to not restart service at this address for this previous customer. This was agreed upon by the customer. As cans were not delivered, the $75 cancellation fee has been waived and the refund process has been started. After the refund is submitted and approved by our team, it can take a minimum of 5 - 7 business days for the customer to see it on their end; depending on their banking institution's rules. A refund has been initiated for this customer and is being completed.