Complaints

This profile includes complaints for Whitetail Disposal Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitetail Disposal Incorporated

  334 Layfield Rd Perkiomenvlle, PA 18074-9558

• 

  Whitetail Disposal Incorporated

  788 DeKalb Pike Blue Bell, PA 19422-1266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the 2025 trash year in full on 12/27/24 for $374. I have cancelled my service as of 6/25/25 and when I called to cancel and request a proration/refund for the remainder of the year July-Dec 2025 the representative would not process a refund and instead said "you chose to cancel with us, we can't refund that money" I'm asking for a refund for the remaining 6 months of the year or $187. I don't want to continue my service with Whitetail. Please refund the money that I am owed for the remainder of the year.

  Business Response

  Date: 06/19/2025

  Whitetail Disposal (A **********************) typically does not refund customers for early termination of service with the exception of sudden life events or moving out of state. Typically, if a customer chooses to cancel service to go to another provider, it is recommended they continue utilizing the service that has already been paid for. A member of management is reviewing this request and will be in contact regarding the decision. 

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did inform Whitetail disposal that we were moving out of state.

  Please have them send a refund to my attention at:

  ******* **********

  ********************* 

  *********, DE 19966

  Thank you.

  Business Response

  Date: 06/02/2025

  Whitetail Disposal's customer care manager will be reaching out to discuss this potential miscommunication. Traditionally, if a customer cancels in the middle of a paid quarter, no refunds are provided. In the case of unavoidable incidents or a move out of state, more information is needed to put a refund through for approval. At this time, the required information does not appear to have been received however our customer care manager will attempt to collect this information. 

  Business Response

  Date: 06/09/2025

  Our customer care manager did reach out as noted and obtained the information needed. She also advised the refund was approved and provided the timeline for receipt. 

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* **********
  
  

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am wondering how long it should take to receive the check before I have to put in another complaint?
  I went way out of my way to deal with this.

  They said I needed to send my husband death certificate which I did and his name is still on the account.
  Thank you ****** ********

  Business Response

  Date: 05/09/2025

  Whitetail Disposal's customer service team did close the account as requested; as the account was set up for automatic payments through a checking account, the payment was processed prior to the cancellation. The refund team is investigating the delay in this process however it does appear that due to the autopay setup, a check will be issued for the refund amount. Check refunds can be delayed due to the paperwork process and the mail. Our team will follow up with more information as soon as available. 

  Customer Answer

  Date: 05/22/2025

  I still have not received my refund from Whitetail Disposal.I need to know how long do I have to wait.

  So it has not been satisfied. Please tell me what I need to do??
  ****** ********

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed them to put in writing we wanted to cancel our service effective the end of the month of May. They said I had to call. Then I call and get told I cannot cancel the services to call back in 2 weeks and try again. They have been providing unreliable services, raising their Rates and leaving a huge mess in our neighborhood each trash day, if they even show up. We want our services canceled the end of this month or now with a refund on the amount not used on the contract. We shouldn't have to jump through hoops as a disabled person. They said If I cancel it now they would take the bins before the end of the month, which means they did not fulfill the contract we have paid for. They do not have these terms listed anywhere on their site or contract either as the time frame to cancel services. Generally people give 30 days notice to end a service, not 2 weeks or less! They will not honor our request to end service at the end of this month and we just want them to treat us like the courteous human beings we were by trying to give them 30 days notice.

  Business Response

  Date: 05/06/2025

  We do apologize for any confusion regarding your request to cancel out the account. Typically, we ask customers to let us know approximately 2 weeks in advance of the cancellation to prevent any potential service issues or can removal. We will honor your request to cancel service at the end of May. There will be no refund due as the services are paid for through the end of May. The June, July and August statement has been released and is showing due however these charges will be removed upon account closure. 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since beginning service with Whitetail Disposal, we have experienced ongoing issues with missed pickups for both trash and recyclingservices for which we have paid in full. Our trash has been missed at least six times, and in the past month alone, I have had to call the company twice, each time resulting in multiple follow-up calls just to ensure our waste was eventually collected.Despite our efforts, the responsiveness and reliability have not improved. On one occasion, a truck was dispatched but only collected our neighbors trash, then incorrectly claimed ours had also been picked upeven though our clearly labeled Whitetail bins were left untouched and our house was not checked.After yet another missed pickup on April 18, 2025 (the final straw), I called again on April 21 and asked to speak with a supervisor. I was assured by the highest-level supervisor that our trash would be collected on April 22. It was not.We are requesting a full refund for our 2025 payment and a cancellation of service due to repeated service failures. Instead of honoring this, Whitetail Disposal has only offered one month of free service going forwarddespite having failed to fulfill their obligations on numerous occasions.This situation has cost me hours of time and undue stress. We are no longer willing to accept excuses or partial remedies and ask for BBB assistance in resolving this matter.

  Business Response

  Date: 05/09/2025

  Whitetail Disposal (************************), notified our Lancaster customers of changes in their routes effective at the end of ******************************************************************************** reviewing the account, it appears not all the stated missed collections were reported the week of occurrence. Our team did provide 1 month credit based off of the reports and confirmed with the servicing team the issue was to be resolved. At this time, it appears the issue has been resolved however if you are still interested in canceling the service, please reach out to our customer service team to facilitate this. 

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Complaint: 22906833
  

  
  I am rejecting this response because:

   

  Its going on 1 month since this company debited a payment for a service they refused to provide on the basis of my surname. Its as simple as reversing the payment or putting a check in the mail.

  Im requesting a check to be mailed immediately.

  
  
  Regards,
  
  ********* *********
  
  

  Business Response

  Date: 02/07/2025

  This account has been closed as discussed with the customer service representative. The refund has been entered and is being processed as discussed. 

  Business Response

  Date: 02/13/2025

  As the payment was made via electronic check, a refund check is in the process of being issues and mailed. Unfortunately the payment is unable to be reversed. Check refunds can take longer to process and receive as they are sent through the mail. 

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company canceled my account. As per our request. Ive since been paying another company to take away the old trash. The trash the white tail was supposed to take. Also I still have there cans. They have gone above and beyond to not help this situation. This is still frustrating.

  Business Response

  Date: 02/07/2025

  Whitetail Disposal (************************) has received this complaint via our customer service team and cancelled the account as requested at the end of January. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22826290
  
  I am rejecting this response because:I ever received a credit and my trash has only been picked up 2x since December again I paid in full up to March 2025 and my services are not being delivered. My phone calls and promises to pick up are not fulfilled. Quit blaming the other company. Whitetail took the payment so its your responsibility to fulfill the contract 
  
  
  Regards,

  
  
  ******** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 02/07/2025

  Whitetail Disposal (************************) is part of the ******* team. Our customer service team does their best to assist all customers however due to the transition, the services are being completed out of the Newmanstown branch (this is the number that was supplied to call for specific service information). A credit has been applied to the account as discussed with the customer service team due to challenges in the service and these challenges are being addressed. 

  Business Response

  Date: 02/13/2025

  A credit has been placed on the account as requested; if you are interested in cancelling the service completely please contact the customer service team at ************ to request a full account cancellation. The challenges in the service have been escalated and management has been monitoring the situation to ensure pickups are being completed as scheduled. 

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the week of January 6, 2025 there was a light snow event (1.5 inches of Snow) our trash and recycling dates were pushed back from the 10th until the 11th. Whitetail failed to pick up the recycling. I called Whitetail on Monday January 13th and was told it would be picked up later in the day, it was never picked up. I called back later that day around 3:45pm and I was told they would pick it up Tuesday morning. Tuesday never picked up again, I was told they checked with dispatching and it definitely be pick later that day on ********** now its Wednesday never picked up. Not only did they not pick up my recycling, they didnt pick up quite a few (***** or more) neighbors recycling bins in my development.They are new to the Lititz/********* area and pushed hard last summer to sign up many households in my development saying that their service is better, cheaper and much better than Goods Disposal.They changed companies from Whitetail to ******* and that the service was changed from Wednesday to Friday. They changed the phone number and ******* has no website.I must take quite amount of blame.I didnt research Whitetail and I went with the companies sales person.I was perfectly happy with Goods for 22 years and to save a couple dollars a quarter I went with a company that has a terrible yelp rating, not listed with the BBB and terrible reviews of services through out the Web. Worst of all I am stuck in a contract for the next 17 months.I hope this complaint reaches the ears of my Lititz/ Lancaster neighbors.Good Luck I called Whitetail on Tuesday January 14th 11:30am and reported that it was never picked and they told me that there is a work order a

  Business Response

  Date: 02/07/2025

  We do apologize for any service challenges you may have experienced. If you wish to cancel your service, please contact the customer service team at ************. Any service issues should also be reported within *********************************************************** a timely fashion. 

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our trash service day through you is now Friday (our service day was originally Tuesday). I understand that due to some weather storm forecasted back on Monday, January 6, you were operating on a one-day delay this past week, and our Friday trash pick-up services were to be completed on Saturday. Accordingly, our filled trash basket has been curbside since that time. However, my trash was never picked up by you. This is not the first time this has happened. I have had several issues in the past with Whitetail failing to pick up my trash as contracted. Each of these past two (2) occurrences have been relatively reasonably resolved following repeated phone calls by me. These are repeated phone calls which should not have had to ********* that as it may, I know from experience that if I call in, I am going to be told that a truck can be out within forty-eight hours. That is two (2) more days. This is unacceptable. You are already three (3) days late from what was supposed to be a Friday morning trash pick up. If you try to ask me to wait another two (2) days, that would put you at five (5) days late. The reason that this would be unacceptable is that I pay for and am contracted with you for once a week trash pick up, not once every twelve days. My bills to you have always been paid timely. Should you refuse to pick up my trash on Monday, not only will you be in breach of our contract but any $75 cancellation fee to which you may believe you are entitled would be inapplicable and uncollectable by you.That said, I need you to pick up the trash (which you were supposed to pick up on Friday) no later than Monday afternoon. That is my specific request. Should you fail to do, I shall be free to terminate my services with you without being liable for any early termination fee due to your breach of our contract. Kindly advise of your intentions. I can be reached at ************** or via email at ****************************

  Business Response

  Date: 01/14/2025

  *****, thank you for reaching out to our team regarding your pickup concerns. We do have it noted that the trash was collected Monday, 1/13 and you had spoken with a team member in our customer service department to confirm. 

  If you have any concerns regarding service moving forward, please reach out to our team right away at ************, via email at ************************************************* or through our website Livechat (agents available Monday - Friday from 8am to 5pm).