Complaints

This profile includes complaints for ExtremeTerrain.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ExtremeTerrain.com

  600 Cedar Hollow Rd Paoli, PA 19301-1753

  
• 

  All Things Jeep

  20 Mill Street Suite 136 Pepperell, MA 01463

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order on 12/19/24 for $652.05. Product was listed as Nitro *********** 8-Inch Front Axle/8.75-Inch Rear Axle Ring and Pinion Gear Kit; 5.29 Gear Ratio (***** ******************* ************************ ***** **************** Transmission). We got product and whole rear end parts were wrong.They sent a rear end for an 8" not the 8.75" that was listed.We called and were told they have no control over what is in the boxes even though it specifically states the items and that we could return it.The problem is we started installing it before we realized the rear end parts were wrong because we started with the front. So,they said they could sell us the correct parts for the rear end but it would cost an additional $230 to fix their ********** this point our truck has been in pieces for over two weeks while waiting to get the first set and now second set of parts so we agreed to buy the new ********* part came in and now the box is missing the main part of the kit, the installation kit.The website specifically states that the installation kit is part of it we call again.They tell us that we can send it back for a new one only to learn, after multiple transfers, that their website is wrong and that piece is not part of the ****** they said we could return it.The problem is that this was supposed to fix their first mistake and if we return it we are still out of a rear end for our truck and it has been in pieces since 12/19/24.None of the representatives we have talked to will let us talk to a supervisor and ultimately get transferred or hung up on.The last person said someone would call us back and that hasnt *********** between the two purchases that still leave us with nothing to fix the truck we have spent $924.72.All we want is what we ordered,which is evident from their website and the description.We cannot spend anymore money to fix their mistakes our truck is in pieces until we get the correct parts.All we want are the parts we have now paid for twice

  Business Response

  Date: 01/10/2025

  To whom it may concern,

  We apologize for the experience with these two orders and the difficulties in getting this resolved. One of our supervisors has been attempting to reach the customer to discuss this issue with them directly with no success. We would be happy to discuss possible solutions and to do so, the customer can return the supervisors call by contact them at ***********************.

  Thank you for contacting us. 

  ****** ******

  Customer Service Supervisor

  Customer Answer

  Date: 01/20/2025

  No this has not been resolved. In fact I have not heard from them its all. What do I do now?  

• Initial Complaint

  Date:12/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving persistent and unwanted promotional emails from Extreme Terrain despite multiple attempts to unsubscribe. I have used their provided "unsubscribe" links on numerous occasions, yet the emails continue to flood my inbox. I even reached out directly to their support team, requesting to be removed from their mailing list, but my requests have been ignored or not adequately addressed. This ongoing issue has caused frustration and wasted time, as I am constantly sifting through emails I did not agree to receive. The company needs to respect customers' preferences and comply with unsubscribe requests promptly, as per best practices and legal standards. I am seeking immediate removal from their email list and assurance that my request will be honored.

  Customer Answer

  Date: 12/12/2024

  Thank you *******!

  Business Response

  Date: 12/17/2024

  To whom it may concern,

  We apologize for the promotional emails and text messages youve been receiving despite your attempt to unsubscribe. Please rest assured that we have taken the necessary steps on our end to remove you from both email and text communications. This process may take up to 7 days to fully complete, but if the issue persists beyond that time, please let us know and we will escalate it for further resolution.

  Please note that entries in contests or giveaways will automatically resubscribe you to receive these promotional materials.

  Thank you for bringing this to our attention. 

  ****** *.

  Customer Service Supervisor

  Customer Answer

  Date: 12/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts for my truck on November 3rd. They canceled a portion of my order without notifying me. I called to inquire when I would be receiving the rest of my order, and that is when they informed me of the cancellation. The reason they gave me for the cancellation was that the price was incorrect on the website and that I would have to reorder it at almost 4 times the advertised price when I placed my order. Shortly after getting off the phone with them, they sent me an email stating that they cancelled my order and were going to refund me do to a missing package (which is a complete lie). The email states that I would receive my refund in 2-3 business days. Id is now December 3rd and I still have received my refund. I called them again today to find out when Ill be receiving my refund, and they were unable to tell me and then hung up on me.

  Business Response

  Date: 12/17/2024

  To whom it may concern,

  We apologize for the inconvenience caused by the pricing issue with the Powerstop kit, as well as the delay in processing your refund. We understand that the package was not actually missing; the email you received was automatically generated due to our system's requirement to file the item as "missing" in order to issue a refund. This is simply a ***** of our system.

  However, it appears that a refund was issued on December 5th to the original form of payment. If you have any further questions or concerns, please don't hesitate to reach out.

  Thank you for your patience.

  ****** *.

  Customer Service Supervisor

• Initial Complaint

  Date:11/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 11th I ordered two items which came to a total of a little bit over $400. I waited at home for ***** and time came and went and I saw that it said Misdelivered. I've then reached out to ***** who told me extreme terrain would have to call in to make any changes because of restrictions on the package because extreme terrain failed to put my apartment number on the box and my office does not receive deliveries. So I messaged extreme terrain to let them know and they immediately told me that the package was lost in transit. Randomly the package there later would say delivered but still the only proof of delivery it they have is one that does not have my address on it. I also brought up the fact if it was signed for as it was to compare that to any of my legal documents showing my signature and compare the two and I know for a fact they won't match because I never signed for any box. As I questioned extreme terrain about this because to me $400 is not just a small amount I can just throw away or allow them to steal and me be fine with it, one of their managers would get on the line and without reading any of the things that I just brought up, just because I was questioning the whole process and because I had a previous return he told me there will be no more action taken and basically I can s**** off and they're keeping the money even though they themselves have the proof that shows didn't have my address it doesn't have my signature and I was told it was lost in transit. Beyond that the only other return I had was for a tuner they sent me that had a glass face that they were wise enough to ship to me in a bag. So of course it broke and I sent it back. It didn't go missing I sent it back the way you sent it to me but you're holding that against me. That's absurd and I think you're just trying to find a way to scam me. I don't appreciate it and I have already filed other complaints with the **** and *********** general attorney

  Business Response

  Date: 12/23/2024

  The consumer placed an online order on 11/11/2024. The address for the online order we received was listed without any additional apartment number. There were two items in this order. Each package was shipped with a different carrier as they came from two different locations. The package shipped via ***** (tracking ************) shows delivered with the delivery signature of 'Signed for by: KSPIEGEL'. The package shipped *** (1Z59FV320332836773) shows confirmed delivery with a photo of the delivery. 
  
  Due to previous lost package claims on this account and the proof of delivery for both packages, we are unable to further assist with any lost package claims on this account. 
  
  Thank you, 
  
  ******* ****** | SR. ******** CUSTOMER SERVICE
  ********************
  ********************
  ********************************************************************************

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order back on 10/27/24. Purchased protection plan for item. Once I received the item I quickly realized that the item would not work. I started the return process. Was told that I would be refunded all but $10 for the cost of shipping the item back. Today I receive a refund from the company in the amount of $163.99. When I contacted Extreme Terrain and asked why, it was because the protection plan was non refundable. How can I have a protection plan on a product that I do not have? How is that legal?

  Business Response

  Date: 12/17/2024

  To Whom it May Concern, 

  The consumer reached out on 11/18/2024 to inquire about the refund on their extended warranty. Typically, the extended warranty is listed as non-refundable. However, since the customer returned their original order, we have issued a refund in the amount of $30 to the consumer as of today, 12/17/2024. We have also followed up with the consumer to advise of the refund. This matter is considered resolved. 

  Thank you, 

• Initial Complaint

  Date:11/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered front and rear rotors and brake pads for my jeep. Only received the front from rotors and brakes. After installing the front I am told the rear won't be delivered due to a pricing error on their side. Extreme Terrain states I only purchased the front. However they agree fully that my receipt states I purchased both refuse to honor it because they are claiming error on their part in pricing. So they fully agree I purchased both front and rear but decided half way through delivery it was the wrong price and I need to pay more money if I want the other half of my order. They only offered a discount to purchase the rear brakes and rotors. How can a company just say **** and expect customers to pay for their error. I would not have purchased the front and rear for that price. However now I am stuck with half or what I purchased on my vehicle and being told I can purchase the rest again if I like. This seems like a scam to get money out of customers.

  Business Response

  Date: 12/17/2024

  The consumer placed an order for the Powerstop Z36 Extreme Truck and Tow Brake Rotor and Pad Kit; Front & Rear on 11/03/2024. A pricing error was discovered on our site regarding the kits. The kits were shipped. Upon discovering the pricing error, we were able to have the rear kit returned by the carrier. However, the front kit was delivered to the consumer and installed. Per our terms of service, which is available on our site: Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered and Turn5 reserves the full right to revoke any stated offer, acceptance, or confirmation, and to correct any error, inaccuracy, or omission (including after an order has been submitted or an order confirmation has been sent), at any time and without legal obligation.
  
  Since the rear kit was returned, a refund for half the purchase cost was refunded, which was $164.28. The consumer spoke with a Service Lead on 11/9 regarding the order. The consumer requested to return the front kit and be refunded their labor cost since they would not be receiving the rear kit. The return was denied due to it being installed and used. We offered a $100 credit towards the purchase of the rear kit at the current pricing, which was refused. 
  
  We will follow up with this consumer again today, 12/17/2024, in an effort to assist with a different resolution. 
  
  Thank you, 

• Initial Complaint

  Date:11/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought and paid for a set of brakes rotors and calipers the power stop kit z36 for 2004 jeep tj and the order was shipped. and called back by the sender and i was told that the price was wrong and they're not going to sell me the break kit as advertise!! this is a classic case of fraud and i think their only way out of this is to sell the z36 break kit as advertised. and yes i have all recipes emails to prove what I'm, saying

  Business Response

  Date: 12/17/2024

  The consumer placed an order the PowerStop Z36 Extreme Truck and Tow Brake Rotor and Pad Kit: Front along with the PowerStop Performance Front Brake Calipers; Red on 11/02/2024. A pricing error was discovered on our site regarding the kits. So, the kit was returned to our warehouse by the carrier and the consumer was refunded their purchase amount. Per our terms of service, which is available on our site: Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered and Turn5 reserves the full right to revoke any stated offer, acceptance, or confirmation, and to correct any error, inaccuracy, or omission (including after an order has been submitted or an order confirmation has been sent), at any time and without legal obligation.
  
  The consumer was provided with $50 in credit to put towards the purchase of the kit at the correct pricing through our site, which they have not used. We will follow up with this consumer again today, 12/17/2024, in an effort to assist with a different resolution. 
  

  
  

  Customer Answer

  Date: 12/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22527004
  
  I am rejecting this response because:
  
  
  Regards,fraud consist of deceitful practice of which you just admitted to buy the way thank you fraud to obtain some unjust advantage to the one party or to cause an inconvenience or loss to the other to the other witch you also admitted to  when you advertise a price you must honor it or you are committing fraud       
  
  **** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered part number j216006.The part was shipped in complete. I was given information to return. The replacement was shipped incorrectly as well. I was then told that there was a mistake and it would cost an additional 200 dollars to get the correct parts. When I returned to their website they changed the price to reflect the additional charge. I simply want what I ordered for the price it was listed at. It has already taken 10 days to show them their errors and not receive my parts.

  Business Response

  Date: 10/21/2024

  To whom it may concern,

  The consumer was previously advised that they only paid for part of the kit due to an error. If they would like to purchase the rest of the kit, we provided them the item number and the cost to do so.

  We also issued $50 store credit voucher to apologize for their experience.

  Thank you.

  
  
  

  Customer Answer

  Date: 11/01/2024

  Well, because I have received absolutely nothing from them or you it has not been resolved apparently I need to proceed to legal activities next

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a speedometer for my Jeep Gladiator to calibrate my tires that I brought. The website said that it was compatible with my truck but it wasnt. I called and was given the run around about the product. I was even told that they will email the directions which never happened. I called back 4 times and on the 4th call I was told it wasnt compatible. So I asked why is the website saying it is and I was told that thats just how their system works and that I shouldve doubled and tripled check the product. Now they want me to pay a restock fee to return it when it was their fault I brought their system and also I brought 5 tires with rims that they were supposed to put wheel sensors in balance and send to me. After the sensors didnt work they sent others and they didnt work. I was told that the tires and rim was defective and they wont acknowledge that. They sent the wrong sensors for someone else truck I have a 2023 jeep gladiator and they sent for a ram 1500. I want to send the wheels and rims back and get a full refund for all purchases my tires sensor control on my dash board keeps beeping because of the defective rims and tires

  Business Response

  Date: 10/03/2024

  To whom it may concern,

  Our agents spoke with the consumer and learned that the consumer has adaptive cruise control and advised them that is why this part is not working for them. Within the product features on the website it states this speedometer will not work if you have adaptive cruise control. This means that while the year and model have fitment, if the Gladiator has adaptive cruise control that would make this speedometer non compatible.

  The consumer has also been issued a credit for the remounting and balancing of their wheels and tires as a resolution for the **** issue.

   

  Thank you

  Customer Answer

  Date: 10/03/2024

  No the website does not specify anything about cruise control. My vehicle has been in their system so that I cant see what parts is compatible with my vehicle. It automatically dose it for you and as the picture shows. It says that its compatible and its not and to send it back yall charged me a fee.

   Also after several attempts with the sensors not working. The only possible answer is that the rims and tires I was sold by them are defective 

  I can add sensors to those rims that I bought from extreme terrain 

  Customer Answer

  Date: 10/04/2024

  
  
   Complaint: 22365650
  
  I am rejecting this response because:No the website does not specify anything about cruise control. My vehicle has been in their system so that I cant see what parts is compatible with my vehicle. It automatically dose it for you and as the picture shows. It says that its compatible and its not and to send it back yall charged me a fee.
  
   Also after several attempts with the sensors not working. The only possible answer is that the rims and tires I was sold by them are defective 
  
  I can add sensors to those rims that I bought from extreme terrain 
  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/07/2024

  To whom it may concern,

  We have covered the cost of the return tag for the consumer as a one time courtesy.

  Our website will show the consumer items that are compatible with their year and model however, there can be exceptions to fitment. Please always check the features and details on the item page.
  
  As you can see From the item page on our website, in the features section: Not Compatible with Adaptive Cruise Control
  
  
  **************************************************************************************************
  
  
  Features 
  Speedometer Calibrator
  Fixes Speedometer Reading to Match Tires
  Plug-and-Play Use
  Optimizes Stock Electronic Stability Control, ECM
  Can Read Diagnostic Alerts Like Check Engine Light
  Can Switch Back to Stock Settings
  Limited 1-Year Warranty
  Easy Installation
  Not Compatible with Adaptive Cruise Control
  Fits ********* 3.6L Jeep Gladiator JT Models
  
  It is also noted in the description section on the same page : Please Note, This Speedometer Calibrator is not compatible with with Adaptive Cruise Control.
  
  
  The consumer has sent in invoice for wheel and tire issue and credit was issued for the remount and balance as the consumer agreed to. This matter is considered resolved.

   

  Thank you.

  Customer Answer

  Date: 10/08/2024

  What about the tires that are not compatible to my truck so my sensors dont work. The tires your customer service sold to me

  Customer Answer

  Date: 10/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22365650
  
  I am rejecting this response because:What about the tires that are not compatible to my truck so my sensors dont work. The tires your customer service sold to me
  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/15/2024

  To whom it may concern,

  The consumer has contacted us about the issue they had with their sensors on their wheels and tires as well. They were issued a credit for the remounting and balancing of the tires as a resolution. Prior to that we had sent out replacement sensors.

  Thank you

  Customer Answer

  Date: 10/16/2024

  This is unacceptable because they sold me rims and tires thats not compatible with my truck

  Customer Answer

  Date: 10/17/2024

  
  
   Complaint: 22365650
  
  I am rejecting this response because:This is unacceptable because they sold me rims and tires thats not compatible with my truck
  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/21/2024

   To whom it may concern,

  The consumer has only contacted us in reference to the speedometer and the **** sensors. Both issues have been resolved with the consumer and noted in our responses  These wheels and tires were purchased in July, this is well past our 30 day return policy. The consumer had not mentioned the wheel and tires having an issue to our customer service. They only contacted about the **** sensors and speedometer. Additionally we have issued a credit to have the wheels and tires remounted and balanced due to the sensor issue as agreed to with the consumer.

  Thank you

  Customer Answer

  Date: 10/22/2024

  I have spoke on it thats why we are in this now. Your people shouldnt sell consumers stuff just to make a sale. When I called he should have advised me that the rims and tires werent not compatible to my vehicle but instead he made the sale anyway 

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of running boards online with the mentioned company for my vehicle on 11/24/2023. Today, (09/29/2024) I noticed a crack in the drivers side running board. I contacted the company and was told that they only have a 30 day warranty. When looking at the information for the item I purchased they claim a 3 year warranty. I am only seeking a replacement of the defect running board. Not a complete new set. This company is very lucky that this crack (defect) was noticed before an injury could have occurred. It is still unsafe to utilize in its current condition.

  Business Response

  Date: 10/01/2024

  To whom it may concern,

   Red Rock Warranty Covers all products purchased January 1, 2024 and after. Orders prior to January 1, 2024 do not qualify. 

  This order was placed in November of 2023. We apologize and have reviewed this with the consumer. We do have options for an extended warranty to be purchased when an order is placed with items that do not have a warranty.

  Unfortunately, no extended warranty was added at the time of purchase in this case. 

  Thank you.

  Customer Answer

  Date: 10/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22356448
  
  I am rejecting this response because:
  

  This item is clearly defective! I am not asking for a brand new complete set of running boards. I just want a replacement for the defective one. When (NOT IF) the defective one finally breaks and I get injured I will be contacting my attorney to see what necessary steps will be needed. I think what I am asking for is reasonable. Unlike your poor company ethics. A 30 day warranty, really? They were purchased in November in ***********. Do you really think they got installed right away? NO! As for purchasing an "extended warranty". I never saw anything of the such when purchasing.
  
  Regards,
  
  **** *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/15/2024

  To whom it may concern,

  We can offer a replacement as a one time exception on these side step bars with no warranty. This item is currently out of stock, however if consumer wants to go forward with this resolution they can set up a return and send the steps back to us and when they come back in stock we'll ship the replacement to the consumer. If the consumer is interested in this proposed resolution please have them contact us to set up the return and replacement. We tried to contact the consumer to review this offer and could not leave a message for them.

  Thank you

  Customer Answer

  Date: 10/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22356448
  
  I am rejecting this response because: I am not removing BOTH running boards and sending them back to you without a replacement. Or even an idea of availabilty. You stated they are out of stock and you don't know when they will be back in stock? What do I do in the meantime without running boards on my vehicle? As I stated from the begining, I am not looking for a complete new replacement set. I just want the defective one (drivers side) replaced. I am currently looking at your website and you have many available under your "open box" items. Why wouldn't that be an option? 
  
  
  Regards,
  
  **** *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/21/2024

  To whom it may concern,

  
   We apologize, we cannot part out a replacement step to send out. The return would have to be full return for full replacement. That is how the process would work if this were covered under warranty.

  This is what we can offer a replacement as a one time exception on these side step bars without a warranty.

  This item is currently out of stock, however if consumer wants to go forward with this resolution they can set up a return and send the steps back to us and when they come back in stock we'll ship the replacement to the consumer. If the consumer is interested in this proposed resolution please have them contact us to set up the return and replacement. The consumer can contact us with any questions.

  
  Thank you

  Customer Answer

  Date: 10/28/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22356448
  
  I am rejecting this response because: Again, I am not going to remove and send back my running boards with a repalcement that is not ready to be sent out in return. "When/if they come back into stock" is not acceptable. I will remove my running boards and put them in the garbage where they belong. I will not use your company for any future purchases. Your company just proved how unwilling they are to back up their products. And with a 30 day warranty that also proves that your company has little faith in their products too. I will also be letting anyone that asks about your company how you feel towards their customers. That all you care about is the money and not customer satisfaction.
  
  
  Regards,
  
  **** *******