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Review fromTalisha C
Date: 07/05/2024
1 starI was told the process to cancel takes a day. It's been more than a day. I was told I would receive a call because their senior agents are busy. The call I never got was an email. So I called and got put on hold. I got told again senior agents were busy. I sent a signed cancellation request to the email listed on the form and that was the wrong email. I knew it was going to be a long drawn out process like trying to cancel Sirius XM. For a business to play a game and with people's time, it's absolutely ridiculous. I'm quite sure some of these reviews are fake and produced by this company. Even in the responses here, there are lies being told. The business profile says the company started in 2012 and a response said they had 20 years of experience. My customer profile said I lost my job, but how would I pay this company with no job? I don't even know how this business is accredited by BBB. Snake in the grass company.
Century Support Services, LLC
Date: 07/16/2024
********************, thank you for taking time to speak directly with our Senior Customer Advocate Manager, ******, to discuss the concerns mentioned in your review. As ****** explained, you have the right to cancel your program, at any time. Our records indicate your request to cancel was received on 07/03/2024. At that time, your scheduled program deposit was stopped to allow our team time to connect with you to further understand your decision to cancel, as you are brand new to the program. Our goal is to help our clients achieve better financial health. A customized plan was created when you enrolled so we always want to understand what has changed, when a client is requesting to cancel the program. Our office was closed on July 4th in observance of the holiday; however, our Advocate team attempted to reach you unsuccessfully via ************* at the appointment time you requested for 07/05/2024. Your file was submitted for cancellation upon receipt of your final 7/5/24 email. Your mention several items in your review and follow up email that we would like to personally address, as your comments are not accurate to our business operations and practice. First, you stated that our online reviews are fake and produced by the company and that statement is inaccurate. Feedback directly from the voice of our consumers is very valuable to our company & as an accredited member of both the Better Business Bureau (BBB) and the ******************** for Debt Relief (AADR), we are required to meet specific compliance and ethics criteria in order to maintain that accreditation status. The BBB reviews each submission for authenticity and validates all email addresses and phone numbers of reviewers to ensure they are client driven. As to our tenure as a company, we have been in business offering debt settlement services since 2003 and rebranded our name to Century Support Services in 2012. Second, you stated that you were told by one of your creditors, Avant, that they do not negotiate to settle accounts with **********************. That statement is inaccurate, as we have settlement trends completed with Avant. Creditors do change their settlement policies frequently & we work directly with them to meet their requirement for negotiations. Century has historical data to support our business practices and during our underwriting process, we ensure that only accounts for which we can successfully negotiate a settlement are enrolled on the program. We regret if there was a communication gap with your Certified Debt Specialist during your enrollment process. The Century debt settlement program is a hardship program for clients that are financially distressed, and our goal is to help clients resolved their unsecured debts by negotiating favorable settlements for less than the full balance of the enrolled debt. Understanding the clients financial hardship and the reasons for seeking debt relief is important to the strategy of this journey & the need to accurately capture that reason is important. . Thank you for taking the time to connect with ****** to further discuss your concerns. We regret that you no longer feel this program is the best path for resolving your debt and wish you the best.Review fromHelen H
Date: 05/24/2024
1 starNot Happy with the process or results. Too long to settle and no open communication throughout the process. You must follow what is going on in the portal. Plus the fees are ridiculous. You may as well pay your cards on time because the cost of the settlement is just as much as it wouldve cost to pay the card at $600 a month. For nearly 2 years. Had to drop some of the accounts from the program. Not happy at all.Century Support Services, LLC
Date: 06/04/2024
*****,We thank you for taking the time to connect with a member of our Advocate Team, ****, to review the concerns you have mentioned. Prior to enrolling in your program, you were presented with a Century Debt Settlement Agreement that outlines your program and cost in detail. The earned settlement fee for each account is based on the balance at the time of enrollment and does not change. This not only allows you to know the cost of your program prior to enrollment but it also can give you assurance that there is no benefit in Century delaying going to work for you. Century does not earn a settlement fee until we do the work. This is how we show our value. When we successfully negotiate a settlement on your behalf, you accept the settlement and a first payment is initiated to your creditor, only then have we earned the right to collect the full earned settlement fee.For over 20 years, our skilled team of negotiators has built relationships with creditors and works to identify the most strategic time to initiate a settlement. Settlements can happen at various times and will depend on several factors, including your monthly deposit amount, the number of creditors you have enrolled & the balance of each individual account. ********************** was able to negotiate a 50% settlement on one of your accounts during your first 60 days on the program. That amazing success also provided you with a realized saving of $1,774.00. Our records indicate that once your final payment on your structured settlement is complete, the cancellation of your program will be finalized. We regret that you are not satisfied with the success of your program and wish you the best in your future endeavors.Review fromJoy S
Date: 04/03/2024
1 starContacted me with a Scam Telephone Number. SCAM SCAM SCAM - Don't let them SCAM you!I was referred to this company from another "debt relief" company, which called me from a non-number and CS-Reps who didn't listen to me.Century Support Services, LLC
Date: 06/12/2024
Joy, Century has professional relationships with several other debt relief companies. In the event that a consumer does not qualify for the debt relief option they were originally planning, many consumers are referred to Century. We review our ****************************** & see if they align well to the consumer's financial debt relief goals. Century Support Services provides the debt relief option of Debt Settlement. We assure you that we absolutely are not a scam as we are licensed to do business in several states and you can personally research our company and brand on several reputable locations. Century is an accredited member of the ******************** for Debt Relief. We are also accredited with the Better Business Bureau with an A+ rating & have a Trustpilot rating of 4.9 (of 5) stars. Century was also voted Best *********************** by Forbes. Century is a legitimate company offering debt relief services for over 20 years. We have helped consumers settled over $2+ billion dollars worth of debt. There are several contact numbers for Century depending on how you were referred to us. You can reach us by dialing ************ and visit our website at www.centuryss.com. We wish you the best on your journey to better financial health.Review fromBilly w
Date: 04/01/2024
5 starsI belive Century. SUPPORT SERVICES DOES A FINE JOB TAKING CARE OF MY DEBT THEY ALREADY HAVE TWO PAYED OFF AND ANOTHER ONE ALMOST HALF WAY PAID OFF AND THE OTHER THREE WAITONG IN THE WINGS .IM VERY SATISFIED WITH THERE SERVICES AND IF I EVER NEEDED SOMEONE AGAIN TO DO MY DEBT CONSOLIDATION IT WOULD BE THEM ,. THANKYOU FOR YIUR GOOD EFFORTS AND HAVE A BLESSED DAYCentury Support Services, LLC
Date: 04/02/2024
*****,Thank you for this review & congratulations of the success of your program to date. We are proud to be your partner on this debt relief *************************************** with staying on course & being in communication with us along the way helps us to be so successful for you. We look forward to helping you achieve your goals.Review fromKevin D
Date: 03/29/2024
3 starsI said I would not ever do a debt consolidation again, but my monthly expenses began to outweigh my net income, so I had to do something. Century offered a monthly savings of more than $1,000, and that was definitely a relief. The hit on my credit score was expected, but this time around, it was almost immediate. Although it was annoying to see my score drop like that, I knew it was a means to an end. The one thing I do not like about Century, which my previous debt consolidators did not do, is that they make attempts to adjust my agreed-upon monthly payment to settle debts. THAT is not something I am comfortable with at all. Any extra that I have saved I have been using to pay down other debts and keep food in the house and utilities paid. Had it not been for real estate complications, I would have never done this again and rest assured THIS will be the last time I ever do this.Review fromHarold P
Date: 03/28/2024
4 starsCentury does a good job at getting settlements and their communication on the debt settlement process is great!Century Support Services, LLC
Date: 03/29/2024
****************, thank you for your review. We are proud to partner with you on this debt relief journey. Throughout your program, we will continue to keep you up to date on your progress so be on the lookout for email, text or phone calls from Century. We look forward to our continued relationship.Review fromDonna J
Date: 03/28/2024
5 starsYour company was a God send to me. I was at my wits end getting myself in such a bad situation, y’all were my saving grace to get out of debt and I will never let that happen again. Thank you so much for being there.Century Support Services, LLC
Date: 03/29/2024
*****, thank you so much for this wonderful review. Putting People First is one of our core values and we do this by supporting consumers that are experiencing financial hardship & struggling to find a debt relief solution that can help. We are proud to be on this journey with you. Your dedication to staying on course with your program & being engaged makes this partnership strong. We look forwarding to continuing our relationship.Review fromKevin G
Date: 03/27/2024
5 starsIt has been excellent so far, very friendly and helpful whenever I call!Century Support Services, LLC
Date: 03/29/2024
*****. We appreciate your review. Early ************************** as you begin your new program is so important and we are happy to see that our focus on customer experience is hitting the ***** We look forward to building our relationship throughout this journey & will be here to support you every step of the way.Review fromMatt O
Date: 03/26/2024
5 starsLets be honest, I wish I wasnt in the situation Im in but I can certainly say Im glad I partnered with Century. There have been many months where I need flexibility. This team has been consistent and helpful through every scenario. And by that I mean, an actual human digging into details and genuinely HELPING me make the best decision for each situation.Century Support Services, LLC
Date: 03/29/2024
****, thank you for your review. Unexpected financial hardships occur & sometimes those changes make it almost impossible to find a path forward. We are happy that Century has been able to partner with you and provide a strategic plan that outlined a path toward better financial health. We couldn't be successful without your dedication to staying on ************* exciting to see you so close to the end. We look forward to helping you finalize your program.Review fromPeter P
Date: 03/26/2024
3 starsI don't know when I'll be done; they can't tell me when I'll have finished with this debt consolidation plan.
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